ROLE The Information Security Lead exists to make security an operating discipline across ACQ, with clear ownership for information security operations, incident readiness, risk, and the ongoing operation of ISO 27001 and ISO 42001. ACQ holds data from thousands of client businesses and uses AI across its products and internal operations. We've established foundational identity controls, and we're moving from certification readiness into the daily work of keeping our management systems effective, our risks visible, and our response capabilities ready. This is a hands-on, founding information security role with its deepest ownership in GRC and security operations. You will build repeatable operating systems, lead investigations, and provide an independent view of risk. You will also bring enough technical depth to review application and infrastructure code, understand attack paths, and work with engineering owners on practical code remediation. You will report to the IT Systems Manager, partner daily with platform, application, and AI engineering, collaborate with Legal on privacy, and work with the CTO as an executive sponsor of the function. RESPONSIBILITIES - Operate the ISO 27001 and ISO 42001 management systems through continuous evidence collection, risk management, control testing, internal audits, management reviews, corrective actions, and surveillance audit preparation. - Build and run security operations across centralized logging, detection engineering, alert triage, incident response, security investigations, insider-risk escalation, tabletop exercises, and post-incident improvement. - Own the information security operating model, including policies, standards, risk acceptance, vulnerability governance, quarterly leadership reporting, security awareness, and the roadmap for maturing the function. - Lead identity, access, vendor, and data-protection controls through privileged-access governance, quarterly reviews, third-party assessment, classification, retention, deletion, and clear boundaries between operating companies. - Provide independent technical assurance across applications and cloud systems by reviewing architecture, application code, infrastructure-as-code, IAM policies, CI/CD workflows, and material vulnerabilities with the engineers who own remediation. - Establish security and governance controls for AI systems, including inventories, impact assessments, model and tool access, agent permissions, prompt-injection and data-exfiltration risks, audit trails, and tested shutdown mechanisms. REQUIREMENTS - 7+ years of information security experience, including experience operating ISO 27001 programs. Active CISSP certification, or eligibility and commitment to obtain it within six months of hire, is required; ISO 42001 and CGRC experience are preferred. - Experience remediating security incidents, including practical experience building logging, monitoring, and detection capabilities. - Ability to read and write code, ideally in Python and JavaScript/TypeScript, to identify potential attack paths, assess vulnerabilities, and recommend code-level fixes. - Proficiency with infrastructure-as-code tools such as Pulumi or Terraform, cloud IAM, and deployment workflows. - Knowledge of AI and agentic systems, with experience establishing practical security controls for their use. - Experience serving as a foundational or sole information security owner is highly preferred. RESULTS - ISO 27001 and ISO 42001 operate on a continuous cadence, with current evidence, tested controls, reviewed risks, and corrective actions ready for surveillance audits. - Security signals are centralized and actionable, incident procedures are rehearsed, investigations are handled with clear ownership, and lessons produce verified control improvements. - Leadership receives a plain-language quarterly view of material risk, overdue remediation, control effectiveness, accepted exceptions, and the decisions or investment required. - Privileged access is reviewed quarterly, identity lifecycle controls are auditable, critical vendors are assessed before receiving company data, and data-handling expectations are implemented in the systems that matter. - Application and cloud findings have named engineering owners and deadlines, technical reviews happen early enough to change designs, and remediation is validated rather than closed on assertion. - AI systems have a current inventory, defined owners and access boundaries, completed impact assessments, traceable activity, tested shutdown controls, and a prioritized plan for scaling the information security function. SCHEDULE - Full-time, standard Pacific Time business hours, Monday through Friday. - Flexibility to support security incidents and critical business needs. LOCATION - Remote, USA. - Some travel to Las Vegas will be required. COMPENSATION - $200,000-$225,000 base salary. - The salary range may be inclusive of several levels applicable to the position. Final salary will be based on a number of factors including level, relevant prior experience, skills, and expertise. This range is inclusive of base salary only and does not include benefits. BENEFITS: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON / that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time exempt roles. ACQ CORE VALUES: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. COMPETITIVE GREATNESS Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. SINCERE CANDOR Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. UNIMPEACHABLE CHARACTER Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

ROLE helps businesses scale. We hold data from thousands of client businesses, including company profiles, purchases, product usage, and live connections to bank, CRM, and advertising accounts. Our founders have said the company must be data-first before it can be AI-first. This role makes that true. We are hiring our first Director of Data, the first leader solely accountable for the data function. Three Senior Data Engineers and a half-time analyst run the warehouse, single-client-record pipelines, and reporting used by Finance and Leadership, supporting two client-facing products in daily use. What is missing is one owner for accurate numbers, one reliable client record, AI-ready data, and one data program. The mandate is to make data reliable and usable by people, products, and AI systems. You own the data platform, single client record, governed business metrics, and data used to train, evaluate, and ground AI systems. You lead the team and data quality program while remaining hands-on enough to write SQL, inspect models, and diagnose failures. You report to the CTO; Platform owns infrastructure and application engineering; AI Engineering owns model architecture and runtime; and you own the data those systems train on, evaluate against, and retrieve from. The existing team reports to you on day one, and you set the standards every data-producing team must meet. RESPONSIBILITIES - Own the data platform end to end, including the warehouse, ingestion, transformation, semantic layer, orchestration, observability, vendors, and cost. - Build the governed data systems behind production ML and LLM products, including versioned training, evaluation, feature, and retrieval datasets, embeddings and vector indexes, and controls for labeling, lineage, leakage, drift, and retrieval quality. - Establish one authoritative client record across source systems with identity resolution, field-level provenance, and enforceable data contracts. - Create the governed metrics layer and data quality program that Leadership and Finance use, including one definition per metric, published freshness standards, automated reconciliation, and named ownership by domain. - Enforce privacy and access controls in the data layer with Security and Legal, including retention, deletion, cataloging, lineage, and boundaries between operating companies and partners. - Lead the data team as one program through a published roadmap, clear operating cadence, documented on-call, talent development, and hands-on technical leadership when the work requires it. REQUIREMENTS - 8+ years of data engineering, analytics engineering, or data platform experience, including leading a data function and directly managing senior engineers; experience as a company's first or primary data leader is preferred. - Hands-on experience building or rebuilding a modern cloud data stack, with advanced SQL skills and practical experience with warehouse architecture, data modeling, transformation, orchestration, and observability. - Experience owning data systems used by production ML or LLM products, including versioned training, evaluation, and retrieval datasets, embeddings and vector search, labeling, leakage prevention, drift monitoring, and retrieval-quality evaluation. Must be able to explain how data quality decisions affected model performance in production. - Experience building a customer master or identity resolution model across multiple source systems, including matching logic, survivorship rules, and field-level provenance. - Experience delivering governed business metrics used by executives and Finance, including automated reconciliation, published data-quality standards, clear remediation ownership, and the ability to explain data tradeoffs in plain language. - Experience implementing data governance and privacy controls, including retention, deletion, lineage, role-based access, and working knowledge of CCPA and CPRA; financial transaction or multi-entity data experience is preferred. RESULTS - Within 60 days, publish one data roadmap, review it monthly with the CTO and quarterly with the founders, and assign an owner to every data initiative. - AI assistants answer the top 20 leadership metric questions; every AI product has a team-owned evaluation set; and no model ships without testing it with AI Engineering. - The client record covers every active client, core fields are at least 95% complete, connected-source data uses the same model, and every material field has provenance. - Every executive KPI and Finance statement uses governed metrics; reconciliation runs weekly; unmatched payment volume falls below 1% from $ million; and critical failures are detected within one hour and resolved within one business day. - Retention and deletion are automated, deletion requests complete within 45 days with an audit record, and warehouse access is reviewed quarterly. - Every data engineer has a level, growth plan, and on-call; no critical pipeline depends on one person; and platform spend and unit cost are reported monthly. SCHEDULE - Full-time, standard Pacific Time business hours, Monday through Friday. - Flexibility to support security incidents and critical business needs. LOCATION - Remote, USA. - Some travel to Las Vegas will be required. COMPENSATION: - $250,000-$275,000 base salary + 15% performance bonus max. - The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). BENEFITS: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON / that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time exempt roles. ACQ CORE VALUES: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. COMPETITIVE GREATNESS Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. SINCERE CANDOR Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. UNIMPEACHABLE CHARACTER Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations" Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

As an Installation Coordinator, you’ll be responsible for orchestrating and monitoring Samsara hardware installations across customer fleets. You will ensure that each deployment is carried out according to technical and operational standards, working closely with Implementation consultants, Account Executives, Partners, and Internal stakeholders to guarantee a successful customer experience from the start.

This is a critical and detail-oriented role that blends project coordination, field operations knowledge, and customer success. Your work ensures our customers’ first touchpoint with Samsara’s technology is smooth, impactful, and aligned with our quality and safety standards.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Coordinate pre-installation logistics with partners.
• Validate customer and site readiness, including cable availability and configuration.
• Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
• Track real-time installation progress, ensuring adherence to the project plan.
• Identify deviations from expected timelines or specifications and define/remediate action plans.
• Drive weekly installation reporting cadence and provide updates to internal teams.
• Maintain installation evidence and ensure proper documentation is stored and accessible.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Work cross-functionally with Sales, Implementation, and Support to ensure alignment.
• Ensure installation partners are trained and follow Samsara standards.
• Monitor CSAT related to installation events and resolve root causes of dissatisfaction.
• Provide proactive communication and transparency with customers during install projects.
• Define and continuously improve the installation coordination process using AI and Robotic Process Automation (RPA) tools to enhance efficiency and scale globally.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Experience in field operations coordination, customer implementation, or technical deployment.
• Strong attention to detail with the ability to manage multiple installs in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in Spanish and English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.

An ideal candidate also has:

• Has strong bias for standardization, automation and AI, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI and RPA tools to drive operational efficiency.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [accessibleinterviewing@samsara.com](mailto:accessibleinterviewing@samsara.com) or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Senior Manager, Solutions Engineering – Strategic and Key Accounts (Auth0)

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Okta Strategic/Key Accounts Solutions Engineering Team

The Okta Solutions Engineering team has the rare combination of technical savviness and business insight. We advise Okta's largest, most strategic customers on how to provide secure digital experiences to their employees, partners, and customers. As a team, we empathize with our customers to discern their true technical needs, ask detailed and clarifying questions, and present solutions that drive significant business outcomes.

• The Auth0 Solutions Engineering Manager Opportunity
• Reporting into the Senior Director, AMER Presales Strategic and Key Accounts, this role will lead the Auth0 Solutions Engineering team focused on Okta’s most strategic and highest-potential customers. Our Solutions Engineering leaders are adept at seeing ahead to future possibilities and translating them into breakthrough strategies. They are particularly results focused and partner closely with our Sales leadership to create and execute a plan of action to achieve our growth targets.

What you’ll be doing

• Lead a World-Class Team: You will be leading a team of ~10 Senior and Principal Solutions Engineers. You will drive the full hiring process—from sourcing to closing—to attract top talent, and foster their professional growth through hands-on development plans.
• Drive Strategic Engagements: Champion a structured approach to strategic presales engagements, ensuring the consistent use of technical strategies, roadmaps, and playbooks to win large, complex deals.
• Drive Operational Excellence: Drive operational rigor across the Strategic Accounts SE organization. Track KPIs to measure team success, and continuously refine processes and engagement models to optimize efficiency and impact.
• Serve as an Technical Sponsor: Actively work on strategic deals, providing Presales Leadership sponsorship and proposing innovative strategies to ensure the success of opportunities. Build deep relationships with senior technical and executive decision-makers (CPOs, CMO, CIOs, CISOs) at our customers, and act as a crucial feedback loop to Okta's Product and Engineering teams.
• Build Strategic Alliances: Partner closely with Sales Leadership to operationalize enterprise sales methodologies (Command of the Message). Aligning with Operations, Enablement, HR, and Finance to operationalize the strategy including workforce planning, skills development, and budget alignment, ensuring the team is resourced for success.

What you’ll bring to the role

• Demonstrated success in a leadership capacity within a presales organization, selling customer identity solutions to Fortune 500 companies.
• Experience with and a proponent of Value and Business Outcome-based selling methodologies, including MEDDPICC and Command of the Message framework.
• Exceptional communication skills with the proven ability to influence C-level executives and navigate highly matrixed organizational structures.
• A strong vision for Okta’s market opportunity for Auth0 and how our customers can leverage Okta solutions to drive business outcomes.
• 4+ years of presales leadership experience.

And extra credit if you have experience in any of the following!

• 12+ years of relevant experience with a Bachelor's degree or equivalent combination of education and work experience.
• Deep expertise in the security product market, including competitive offerings and industry trends.

* Role will require 2 days a week in office if you live within 50 miles of an Okta office. Other locations are remote.

P4464_3574145

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:
$252,000-$347,000 USD
The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. The Director, Legal Operations will serve as the centralized owner for Legal’s operations, technology, data, and execution. This role is responsible for Legal AI strategy and implementation, partnering closely with Engineering, Product, Security, Finance, and other stakeholders to modernize and scale Kraken’s legal function. As Kraken’s regulatory footprint and business complexity grow, this leader will own operational strategy, tooling, process design, and metrics—driving automation, AI adoption, workflow standardization, and vendor optimization. This role ensures Legal operates as a strategic, data-driven partner to the business rather than a reactive cost center. This leader will also be responsible for Legal’s financial, resourcing, and demand management foundations—ensuring the right work is done by the right resource at the right cost, with predictable outcomes as the organization scales. THE OPPORTUNITY - Serve as DRI for Legal Operations, Legal Technology, and Legal AI strategy, execution, and governance. - Own Legal’s operating model across workflows, processes, resourcing, and service delivery. - Own budget planning, forecasting, accruals, and cost modeling with Finance. - Manage legal billing and outside counsel. - Lead resourcing, capacity planning, headcount modeling, role design, and make/buy/automate decisions. - Manage the legal technology stack (CLM, matter management, AI tools, knowledge management, intake, spend management). - Enforce centralized ownership, standardization, and compliance across legal technology. - Evaluate AI tooling, drive build-vs-buy decisions, translate requirements into technical roadmaps, ensure secure deployment, measure ROI, and lead integrations. - Establish metrics, dashboards, and controls for workload, demand, spend, cycle times, efficiency, risk, and outcomes. - Design and operate intake, triage, and demand-management frameworks, including prioritization models, service tiers, SLAs, and self-service pathways. - Optimize vendor and contractor management, spend controls, billing review, performance measurement, and work allocation. - Design, implement, and adopt AI-enabled legal workflows at scale. - Evolve the Legal knowledge management strategy (playbooks, templates, decision trees, guidance) for reuse and automation. - Prioritize operational, process, and technology initiatives based on impact, risk reduction, and ROI. - Lead change management, training, and adoption for new processes, technologies, and AI systems. - Ensure compliance with regulatory, security, privacy, and compliance standards. - Maintain operational controls to reduce legal, regulatory, and model risk. - Enable attorneys to focus on legal judgment, strategy, and advisory work. WHAT YOU BRING - 10+ years in Legal Operations, legal technology, process design, finance-adjacent operations, or operational leadership. - Experience scaling legal operations, legal technology, financial management, and data-driven execution. - Experience driving automation and AI initiatives from strategy through deployment, governance, adoption, and ROI measurement. - Understanding of legal workflows (contracts, regulatory, litigation, investigations, intake, outside counsel management) and process redesign. - Hands-on experience optimizing legal technology platforms (CLM, matter management, spend management, intake, knowledge management, AI tools). - Ability to translate requirements into technical roadmaps and operational plans. - Experience establishing metrics, dashboards, controls, and OKRs. - Communication skills to influence legal leaders, executives, and technical teams. - Experience operating in ambiguity and leading transformation in high-growth environments. NICE TO HAVES - Experience in fintech, crypto, financial services, or regulated industries. - Background in enterprise AI governance, model risk management, or secure AI deployment. - People management experience in Legal Operations or adjacent functions. - Experience benchmarking Legal Operations practices, tooling, and cost structures against industry standards. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.

See yourself at Twilio

Join the team as Twilio's next Team Lead, Messaging & Services.

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to lead and strengthen the Messaging & Services Support team through operational oversight, coaching, and process improvement.

As Team Lead, Messaging & Services, you will mentor Technical Support Engineers, scale support workflows, and improve customer outcomes across complex technical escalations. You will drive operational efficiency, support adoption of automation and AI-enabled improvements, analyze support trends, and connect frontline teams with support leadership to build a collaborative, high-performing support environment.

Responsibilities

In this role, you'll:

• Monitor queues, triage real-time alerts, and manage handoffs to meet SLA standards.
• Coach support engineers through shadowing, feedback, and targeted development.
• Analyze DSAT, escalation trends, taxonomy gaps, and workflow improvement opportunities.
• Drive adoption of KCS and Ticket Documentation Standards across support teams.
• Conduct quality audits, appeal reviews, and support hiring interviews.
• Integrate AI and automation to streamline support workflows and resolutions.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree in Computer Science, a technical field, or equivalent practical experience.
• 5+ years of client-facing technical support experience in SaaS, communications, or cloud API technologies.
• Experience mentoring team members, leading technical enablement, or conducting quality audits.
• Ability to analyze operational data using tools such as Looker or Excel.
• Experience resolving complex customer escalations.
• Ability to work Monday through Friday, 8 a.m. to 5 p.m. PT.

Desired:

• Experience with Twilio products and API troubleshooting.
• Experience with ticketing platforms such as Zendesk or JIRA.
• Knowledge of Knowledge-Centered Service principles.
• Familiarity with Ticket Documentation Standards.

Location

This role will be remote and based in IrelandTravel

We prioritize connection and opportunities to learn from each other. While this role is remote, you may be required to travel occasionally for team offsites, All Hands, and other gatherings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Equal opportunity employer

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps..

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About H: H exists to push the boundaries of superintelligence with agentic AI. By automating complex, multi-step tasks typically performed by humans, AI agents will help unlock full human potential. H is hiring the world’s best AI talent, seeking those who are dedicated as much to building safely and responsibly as to advancing disruptive agentic capabilities. We promote a mindset of openness, learning, and collaboration, where everyone has something to contribute. About the role: We’re looking for an Executive Business Partner to work alongside our CEO as a strategic partner. You’ll decide where his time goes, prepare him for every important conversation and keep the company aligned with his priorities. You’ll be a senior member of the CEO Office, with the authority to decide which meetings, events and requests make it onto his agenda. Key Responsibilities: - Own the CEO’s agenda and priorities. You’ll decide which meetings, events and requests he takes on based on company priorities, and escalate only the hardest calls. - Triage inbound requests such as speaking invitations, events, and approaches from partners and investors, and put forward clear recommendations. - Brief the CEO before key meetings with the context, the objectives and the points he needs to land. - Act as the CEO’s point of contact for investors, partners and the leadership team, representing him with judgement and discretion. - Manage the CEO’s inbox and complex international travel so he can stay focused on what matters most. Requirements: - 6+ years supporting C-level executives, ideally a founder or CEO in a fast-growing tech company or startup. - A strong sense of business priorities: you can judge whether an activity matters and defend that call to senior stakeholders. - Excellent written and verbal communication, including concise executive briefs. - Complete discretion with confidential information, including fundraising and investor matters. - High autonomy and ownership: you anticipate needs before they’re raised. - Fluent in English and French (spoken & written). - An entrepreneurial mindset and comfort with ambiguity and changing priorities. - Available within 4 weeks. Location: - Paris - This role is hybrid, and you are expected to be in the office 3 days a week on average. What We Offer: - Join the exciting journey of shaping the future of AI, and be part of the early days of one of the hottest AI startups. - Collaborate with a fun, dynamic, and multicultural team, working alongside world-class AI talent in a highly collaborative environment. - Enjoy a competitive salary. - Unlock opportunities for professional growth, continuous learning, and career development. If you want to change the status quo in AI, join us.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE FOUNDING SALES OPPORTUNITY We are looking for our first-ever Sales hire in Saudi Arabia — a rare founding opportunity to build Alan's commercial practice in the Kingdom from the ground up. You will be Alan's flag-bearer in KSA: the person who shapes how we sell, who we sell to, and how we build relationships with companies that want to offer their employees a truly great health experience. This is not a role for someone looking for a well-defined playbook to execute. It is a role for someone who wants to write the playbook — and who has the experience to do so. ⭐️ YOUR MISSION You’ll own the entire sales cycle, from prospecting and outreach to discovery, demo, offer building, and closing. At Alan, Account Executives drive deals and close strategic opportunities with prospects. We sometimes handle some customer relationships to ensure the best possible onboarding. You’ll educate prospects, provide inspiring product demos, and onboard key stakeholders, making the transition from prospect to customer seamless. We expect you to understand and apply the Alan Smart & Soft selling method This method ensures the prospect experience is an integral part of the overall Alan customer experience—making it pleasant and delightful for everyone. We expect you to be instructive to prospects (Smart), as well as to define the best personalized high-touch strategy that suits best each prospect (Soft). You’ll also help us grow and improve as a company, challenging us to enhance our product(s), methods, and strategy, and getting involved in initiatives to expand our customer base. As Founding Sales for KSA, you will also: - Build Alan's local presence with HR Directors, CFOs, and C-level decision-makers at companies who care about their employees' wellbeing - Act as the eyes and ears of the company in KSA — feeding market intelligence, prospect feedback, and local insights back to the product and strategy teams - Shape the sales function in KSA — setting the rituals, tools, and standards that future teammates will build on - Evangelize Alan's approach in the market, positioning Alan as a trusted and innovative health partner for Saudi employers - Contribute to Alan globally — leveraging and enriching the playbooks built in France, Belgium, Spain, and Canada ⭐ IS IT YOU WE’RE LOOKING FOR? You’ll be a great fit if you: - Are currently allowed to work legally for any employer in KSA, based in or willing to relocate to Riyadh - Have Saudi citizenship - Have 5+ years of B2B sales experience, ideally in the tech or SaaS space (you are familiar with product demos, discovery frameworks, complex deal cycles) - Have demonstrated the ability to prospect, close, and build — not just manage existing accounts - Are highly autonomous — you thrive in ambiguous, fast-moving environments and don't need a fully built machine to be effective - Have native or fluent Arabic - Have strong written and verbal communication skills in English - Are analytical, organized, and rigorous — you manage your pipeline with precision - Have empathy — you genuinely care about understanding and solving the problems of the companies and people you work with - Are not driven primarily by commissions — you are motivated by impact, ownership, and long-term value creation For this opportunity, we are aiming to hire within the C1-D level range If you're still wondering whether this could be the best move for you, take a look at this article from Lucie Leflour, our Sales Lead in France. EVERYTHING ELSE IS A PLUS. WE CARE ABOUT HAVING A DIVERSITY OF EXPERIENCES, PROFILES AND BACKGROUNDS IN OUR TEAM. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Competitive base salary — above market, no commission model. We believe in paying well and trusting people to do great work - Meaningful equity — you are building this from scratch, and you should share in what you create - A world-class team to lean on — you won't be alone. You'll have the full support of Alan's international sales, product, and operations teams - Alan's health coverage (of course 😊) - The tools to do your best work — MacBook, the best software, and an environment built for focus - Real ownership and impact — you are not a cog in a machine. You are the machine. - All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Learning & Training opportunities. A highly flexible training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info.

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Engineering Opportunity

We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely.

This role is ideal for an experienced Site Reliability Engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services.

****

What You'll Be Doing

Reliability & Operations

• Design, build, and operate large-scale cloud infrastructure and production services.
• Participate in an on-call rotation supporting highly available customer-facing systems.
• Lead incident response efforts and drive post-incident reviews focused on systemic improvements.
• Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Partner with engineering teams to improve service availability, scalability, performance, and resilience.
• Continuously improve observability through metrics, logging, tracing, dashboards, and alerting.

Engineering & Automation

• Develop software, automation, and infrastructure using Go, Python, Terraform, and related technologies.
• Eliminate operational toil through automation, tooling, and platform engineering.
• Improve deployment safety and operational workflows through CI/CD and GitOps practices.
• Collaborate on modernizing existing workloads and aligning them with evolving platform capabilities.
• Build self-service platforms, operational guardrails, and automation that improve developer velocity while maintaining reliability and security.

What We Are Looking For

Technical Excellence

• Strong experience operating large-scale production services in AWS and/or GCP.
• Deep expertise with Kubernetes in production environments.
• Experience troubleshooting Kubernetes networking, storage, scheduling, scaling, and workload lifecycle issues.
• Extensive experience with Infrastructure as Code technologies such as Terraform and Helm.
• Strong software engineering skills in Golang and/or Python.
• Experience building automation and internal engineering platforms.
• Experience operating and troubleshooting distributed data platforms such as PostgreSQL, Redis, OpenSearch, MySQL, Cassandra, or similar technologies.
• Strong understanding of cloud networking fundamentals including DNS, load balancing, ingress, TLS, service networking, and traffic management.
• Experience with observability platforms, monitoring strategies, and production telemetry.
• Experience with or strong interest in AI-assisted engineering and operational automation.

Operational Excellence

• Strong expertise operating customer-facing production systems.
• Experience leading incident response and driving operational improvements.
• Deep understanding of reliability engineering concepts including SLIs, SLOs, error budgets, and capacity planning.
• Strong understanding of CI/CD pipelines, deployment strategies, and automation-first operational practices.
• Proven ability to balance reliability, scalability, security, and engineering velocity.

****

#LI-Hybrid
#P24494_3575673

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Engineering Opportunity

We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely.

This role is ideal for an experienced Site Reliability Engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services.

****

What You'll Be Doing

Reliability & Operations

• Design, build, and operate large-scale cloud infrastructure and production services.
• Participate in an on-call rotation supporting highly available customer-facing systems.
• Lead incident response efforts and drive post-incident reviews focused on systemic improvements.
• Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Partner with engineering teams to improve service availability, scalability, performance, and resilience.
• Continuously improve observability through metrics, logging, tracing, dashboards, and alerting.

Engineering & Automation

• Develop software, automation, and infrastructure using Go, Python, Terraform, and related technologies.
• Eliminate operational toil through automation, tooling, and platform engineering.
• Improve deployment safety and operational workflows through CI/CD and GitOps practices.
• Collaborate on modernizing existing workloads and aligning them with evolving platform capabilities.
• Build self-service platforms, operational guardrails, and automation that improve developer velocity while maintaining reliability and security.

What We Are Looking For

Technical Excellence

• Strong experience operating large-scale production services in AWS and/or GCP.
• Deep expertise with Kubernetes in production environments.
• Experience troubleshooting Kubernetes networking, storage, scheduling, scaling, and workload lifecycle issues.
• Extensive experience with Infrastructure as Code technologies such as Terraform and Helm.
• Strong software engineering skills in Golang and/or Python.
• Experience building automation and internal engineering platforms.
• Experience operating and troubleshooting distributed data platforms such as PostgreSQL, Redis, OpenSearch, MySQL, Cassandra, or similar technologies.
• Strong understanding of cloud networking fundamentals including DNS, load balancing, ingress, TLS, service networking, and traffic management.
• Experience with observability platforms, monitoring strategies, and production telemetry.
• Experience with or strong interest in AI-assisted engineering and operational automation.

Operational Excellence

• Strong expertise operating customer-facing production systems.
• Experience leading incident response and driving operational improvements.
• Deep understanding of reliability engineering concepts including SLIs, SLOs, error budgets, and capacity planning.
• Strong understanding of CI/CD pipelines, deployment strategies, and automation-first operational practices.
• Proven ability to balance reliability, scalability, security, and engineering velocity.

****

#LI-Hybrid
#P25925_3575672

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.