Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Get to Know Okta



Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.



At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences.



Join our team! We’re building a world where Identity belongs to you.



The Engineering Opportunity



We are looking for a Site Reliability Engineer II to join Okta’s Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely.



This role is ideal for a Site Reliability Engineer who is passionate about solving technical challenges, building automation, and maintaining the reliability of production systems. You will serve as a key technical contributor within the EPG SRE organization, collaborating closely with software engineers and senior SREs to support and improve world-class cloud services.



The ideal candidate aligns with the philosophy of “if you have to do it more than once, automate it” and possesses a strong drive for continuous learning, operational stability, and software engineering.



What You’ll Be Doing

Reliability & Operations

• Support and Maintain: Assist in operating large-scale cloud infrastructure and production services, focusing on deployment, maintenance, and day-to-day health.
• On-Call Rotation: Participate in an SRE on-call rotation supporting highly available customer-facing systems.

• Incident Response: Contribute to incident response efforts, assist in troubleshooting, and participate in post-incident reviews to identify systemic fixes.
• Service Metrics: Monitor and help maintain Service Level Indicators (SLIs) and Service Level Objectives (SLOs), raising awareness when error budgets are threatened.
• Observability: Implement and configure observability configurations using metrics, logging, tracing, dashboards, and alerting patterns established by the team.

Engineering & Automation

• Automation Development: Develop software, tools, and infrastructure-as-code updates using Go, Python, Terraform, and related technologies.
• Toil Reduction: Identify opportunities to eliminate operational toil through automation and self-service tooling.
• CI/CD & GitOps: Utilize and maintain CI/CD pipelines and GitOps workflows to ensure safe, repeatable deployment of infrastructure and services.
• Platform Alignment: Collaborate with engineering teams to migrate and integrate existing workloads into modern platform capabilities.

Collaboration & Execution

• Project Execution: Execute assigned technical tasks and sub-projects from design through to production rollout with guidance from senior SREs.
• Knowledge Sharing: Document operational procedures, runbooks, and share technical knowledge within the team.
• Standard Adherence: Actively follow and adopt operational best practices, security standards, and reliability principles.

Innovation

• Modern Tooling: Learn and apply modern operational techniques—including AI-assisted tools—to increase daily productivity, accelerate troubleshooting, and simplify automation workflows.

Our Tech Stack

Category

Technologies

Infrastructure/Orchestration

Kubernetes (EKS/GKE), Terraform, Helm, Git, ArgoCD, GitOps

Programming

Golang, Python

Observability

Datadog, Splunk

Data Stores

PostgreSQL, Redis, OpenSearch



What We Are Looking For

Technical Excellence

• Cloud Operations: Hands-on experience operating production services in AWS and/or GCP environments.
• Kubernetes Foundation: Solid, practical understanding of Kubernetes, container runtimes, and troubleshooting application workloads.
• Infrastructure as Code: Experience using Terraform and Helm to provision and manage cloud resources.
• Programming Skills: Proficiency in software development using Golang and/or Python.
• Networking Basics: Good understanding of cloud networking fundamentals, including DNS, load balancing, HTTPS/TLS, and basic traffic routing.
• Data Platforms: Familiarity operating and querying distributed data stores (e.g., PostgreSQL, Redis, OpenSearch).
• Observability: Hands-on experience configuring metrics, alerts, and dashboards on platforms like Datadog or Splunk.

Operational Excellence

• Production Experience: Experience supporting customer-facing production systems.
• Problem Solving: Proven ability to logically troubleshoot complex infrastructure and application issues.
• Reliability Concepts: Understanding of fundamental SRE concepts, such as SLOs, SLA boundaries, and blameless post-mortem cultures.
• Continuous Integration: Familiarity with modern CI/CD pipelines and automated deployment strategies.

Security & Compliance

• Cloud Security: Basic understanding of cloud security fundamentals, including Identity & Access Management (IAM) and secure secrets management.

Professional & Team Skills

• Strong Collaboration: Excellent communication and collaboration skills to work effectively with globally distributed engineering teams.
• Growth Mindset: High motivation to learn from senior engineers, accept technical feedback, and continually grow technical capabilities.
• Execution Focus: Proven ability to deliver assigned tasks on time while maintaining work quality.

Preferred Qualifications

• Experience working with SaaS platforms.
• Experience deploying microservices in containerized environments.
• Familiarity with GitOps workflows and ArgoCD.
• Interest in exploring AI-assisted workflows or modern developer productivity tools.

#LI-Hybrid
#P25718



The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box—we are looking for lifelong learners and critical thinkers who can make us better with their unique experiences and drive.

Join our team! We’re building a world where Identity belongs to you.

The Team

The Enterprise Technology – Agentic Operations team within Okta’s Technology, Data & Intelligence (TDI) organization delivers frontline and specialized business application support across Okta's global enterprise tech stack. Our application landscape is centered on Salesforce and deeply integrated with best-of-breed enterprise platforms, including Clari, DocuSign, Outreach, LinkedIn Sales Navigator, ServiceNow, and Jira.

Our team plays a critical part in realizing Okta’s business outcomes by driving operational clarity, rapid problem resolution, and accountability. We actively empower the broader TDI organization in its core mission: to Accelerate Okta’s Scale and Growth through intelligent automation and resilient systems.

The Opportunity

We are seeking an experienced, proactive, and analytical Senior Business Applications Administrator to anchor the operational health, configuration, and continuous support of our Salesforce ecosystem and interconnected business applications.

In this role, you will support critical Go-To-Market (GTM) functions—spanning Sales, Marketing, Customer Success, and CPQ—ensuring system stability, data integrity, and peak user productivity. You will act as an escalation point for frontline support administrators, champion operational excellence, and actively harness cutting-edge AI technologies (such as Gemini, Claude, and proprietary internal AI tools) to modernize incident triaging and drive automated operational workflows.

Duties & Responsibilities

Operational Support & Incident Management

• Advanced Incident Resolution: Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications in alignment with strict response and resolution SLAs.
• AI-Augmented Operations: Leverage generative AI platforms (Gemini, Claude, and internal custom AI assistants) to accelerate root-cause analysis, automate repetitive support workflows, and optimize ticket triage.
• Critical Period Support: Provide dedicated operational readiness and real-time support during high-stakes business periods, including fiscal month-end and quarter-end close cycles.
• Frontline Mentorship: Serve as an escalation partner and technical mentor to frontline system administrators and support analysts.

System Administration & Ecosystem Health

• Configuration & Maintenance: Manage user provisioning, security controls (profiles, roles, permission sets), workflow automations (Flows), custom objects, page layouts, and reports/dashboards.
• Integration Oversight: Maintain data flow and operational health between Salesforce and third-party SaaS platforms (e.g., Clari, DocuSign, Outreach, ServiceNow).
• Release & Change Management: Execute change sets, sandbox seeding, regression testing, and production deployments following structured release management methodologies.

Governance, Compliance & Documentation

• Security & Compliance: Ensure all system changes and administrative practices strictly adhere to TDI security guidelines, data privacy standards, and SOX controls.
• Audit Readiness: Participate in periodic security and access reviews, proactively addressing vulnerabilities and compliance gaps.
• Knowledge Management: Author and maintain comprehensive standard operating procedures (SOPs), system runbooks, and self-service knowledge base articles for global enterprise support teams.

Qualifications

Minimum Qualifications

• Experience: 4+ years of hands-on experience in business systems administration or technical application support within enterprise environments.
• Salesforce Expertise: Strong administrative expertise in Salesforce Sales Cloud (configuration, Flow builder, permission management, data loader, reporting).
• Ecosystem & Tooling: Working knowledge of modern enterprise SaaS stacks, including ITSM tools (ServiceNow or Jira Service Management) and version control/release tools such as Gearset.
• Compliance & Governance: Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance procedures.
• Global Collaboration: Proven track record collaborating effectively with cross-functional and distributed teams across multiple time zones.
• Communication & Problem-Solving: Outstanding analytical troubleshooting abilities, active listening skills, and clear technical communication for both colleagues and business stakeholders.

Preferred Qualifications

• Certifications: Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder.
• GTM & CPQ Familiarity: Hands-on exposure to Salesforce CPQ, Billing, or common revenue architecture workflows.
• AI & Automation Enthusiasm: Experience incorporating LLM tooling (Gemini, Claude, custom GPTs) or workflow scripts into day-to-day administrative tasks to improve team efficiency.
• Education: Bachelor’s degree in Information Systems, Computer Science, Engineering, or equivalent practical experience.

#LI_Remote

#LI_P18782_2761410

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Position Title: Database Administrator Role II

Department: Datacenter Engineering



Essential Job Functions:

• Positive and all in attitude.

• Works collaboratively within a team.

• Drives work to closure.

• Shows pride in the quality of work being done.

• Understands, follows, and contributes to the refinement of team processes.

• Proactively identify and resolve system availability, performance concerns as well as ensure system security.

• Create and maintain encryption and replication strategies between various database environments.

Required Skills:

• Excellent written and verbal communication skills.

• Experience with automation and configuration management tools.

• Experience with performance tuning utilizing indexes, disk and query optimizations, and other methods.

• Experience with database replication and failover mechanisms.

• Experience with encryption methodologies for databases.

• Experience with database clustering techniques.

• Hands on Experience with the following database technologies (Postgres).

Education and Experience:

• Seven or more years of direct experience working as a (Postgres) Database Administrator.

• Bachelor’s degree in computer science, Information Systems, Engineering, or relevant experience.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

CSQ327R12

Enterprise customers are investing in AI, but most are stuck between a successful pilot and real organizational adoption. The gap is not technology. It is whether the workforce can change how it works.

You will own end-to-end workforce transformation engagements with Databricks' largest customers. You will diagnose where a customer's workforce is today, define what needs to change, build the transformation plan, and drive execution until adoption sticks. You are the directly responsible individual for each engagement, not a contributor to someone else's project.

The Impact You Will Have

• Own the full transformation lifecycle for each customer, from workforce assessment through capability pathways, operating rhythm, and measurement. You build the plan and you execute it.
• Run 2 to 3 concurrent engagements across different formats. These range from short-cycle assessments (2 to 4 weeks) to coached transformations (8 to 12 weeks) to deep embedded engagements (12 to 16 weeks). You will manage a mixed portfolio simultaneously.
• Design for multiple organizational layers within a single engagement. That means building executive sponsorship with CDOs, CIOs, and CHROs while also architecting the manager enablement and individual contributor adoption layers underneath.
• Drive execution, not just planning. You will stand up the operating rhythm, coach internal champions, unblock adoption barriers, and adjust the plan when reality diverges from the model.
• Design the human-agent collaboration model for each customer's workforce. Assess workflows and distinguish what should stay human from what should be automated, agent-assisted, or fully agent-led. Design differentiated pathways for builders in technical roles and users in workflow roles.
• Shape how engagements are scoped and priced. You are closest to the work and will ensure that commercial commitments are deliverable.
• Turn what you learn into repeatable tools and playbooks that can scale beyond practitioner-led delivery.
• Partner with technical deployment, AI transformation, and account teams. Other teams build and land the solution. You own what happens after.

What We Look For

• 8 or more years leading workforce or organizational transformation in a technology adoption context. You have executed transformations and owned outcomes, not just designed programs.
• You have led conversations with C-suite or VP-level sponsors and influenced how organizations adopt technology at scale.
• You have done the work, not just designed a curriculum about it. The strongest backgrounds include customer-side data or engineering leaders who drove transformation, former solutions architects or engineers who moved into transformation roles, and consultants with hands-on delivery experience.
• You can assess a workflow, identify what needs to change, and design the capability pathway to get there.
• You understand change management, including sponsorship models, adoption curves, resistance patterns, and how to build internal champions.
• You are comfortable with ambiguity. You will be building the playbook as you go, not executing a mature one.
• You are comfortable with commercial conversations, including engagement scoping, pricing input, and ensuring delivery commitments are realistic.
• Familiarity with data and AI platforms and the enterprise adoption challenges they create.
• A background in professional services, management consulting, or customer success is a plus.
• Experience measuring behavior change tied to business value, not just completions or satisfaction scores, is a plus.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.



Zone 1 Pay Range
$143,700-$197,550 USD
Zone 2 Pay Range
$129,300-$177,750 USD
Zone 3 Pay Range
$122,200-$167,950 USD
Zone 4 Pay Range
$115,000-$158,050 USD
About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and now expanding across Asia Pacific. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past few years, Linear has experienced incredible organic growth and has become the default tool of choice for many of the world’s best product teams. We are now layering a product-led sales motion on top of our existing self-serve business to further accelerate our ambitions and bring the magic of Linear to even more and larger companies. You’ll play an instrumental role in defining our enterprise sales motion, contribute to the future of our product, and help high-impact companies build better software. Location & work mode While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do - Become a product expert and help customers use Linear effectively; assist prospects through the trial and evaluation phase - Generate a strong pipeline and exceed quarterly targets - Stay up to date with our product offering, industry trends, competitive landscape, and market trends to continuously adapt sales strategies and approaches for maximum impact - Build relationships with key stakeholders within accounts; understand client needs deeply, align Linear’s solutions to business objectives + shape decision criteria. Effectively communicate and align our value proposition to decision-makers - Be the voice of the customer; advocate for customers by surfacing product or adoption blockers to our product team - Help build the foundation and define our enterprise sales process Requirements - 3+ years selling to the enterprise, and 7+ years in a quota-carrying sales role - Experience selling a technical product to both engineering and product leadership; bonus if you have experience selling collaboration or project management software - SaaS and startup experience; comfortable working and adapting in a fast-paced and flexible environment - Ability to understand complex client needs, craft tailored discovery, and drive sales through consultative approaches. - Strong written and verbal communication, presentation, and product demonstration skills - Highly autonomous with a bias for action. Owner’s mindset to quickly come up to speed on product, market, ICP, and unique differentiators. What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms - Daily meal and coffee stipend on every workday - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites Learn how we think and work - A story about our mission: Read Me - How we work: Designing remote work at Linear - Our CEO and co-founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth - Make an Org Chart You Want to Ship — Advice from Linear on How Heirloom Tomatoes Should Inspire Team Design - Building our teams: Why and how we do work trials at Linear - A video series: Conversations on Quality - Read about our recent Series C Fundraise and Giving our team liquidity Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and now expanding across Asia Pacific. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past few years, Linear has experienced incredible organic growth and has become the default tool of choice for many of the world’s best product teams. We are now layering a product-led sales motion on top of our existing self-serve business to further accelerate our ambitions and bring the magic of Linear to even more and larger companies. As an Account Executive at Linear, you’ll contribute to the future of our product and help high-impact companies build better software. Location & work mode While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do - Become a product expert and help customers use Linear effectively; assist prospects through the trial and evaluation phase - Generate a strong pipeline and exceed quarterly and annual targets - Build relationships with key stakeholders within accounts - Stay up to date with our product offering, industry trends, competitive landscape, and market trends to continuously adapt sales strategies and approaches for maximum impact - Be the voice of the customer; advocate for customers by surfacing product or adoption blockers to our product team What we're looking for - 5+ years in a quota-carrying sales role - Experience selling to a technical audience; bonus if you have previous experience working with a collaboration or developer tool - SaaS and startup experience; comfortable working and adapting in a fast-paced and flexible environment - Strong written and verbal communication, presentation, and product demonstration skills - Highly autonomous with a bias for action. Owner’s mindset to quickly come up to speed on product, market, ICP, and unique differentiators What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms - Daily meal and coffee stipend on every workday - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites Learn how we think and work - A story about our mission: Read Me - How we work: Designing remote work at Linear - Our CEO and co-founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth - Make an Org Chart You Want to Ship — Advice from Linear on How Heirloom Tomatoes Should Inspire Team Design - Building our teams: Why and how we do work trials at Linear - A video series: Conversations on Quality - Read about our recent Series C Fundraise and Giving our team liquidity Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Manage and grow relationships with key client stakeholders at the company’s small clients;
• Organize and conduct Operational Reviews with clients on a monthly to quarterly basis;
• Identify opportunities for improvement to drive optimal use and adoption of the platform;
• Monitor client activity and operations, flag potential risks, and proactively address issues;
• Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction;
• Analyze platform and client KPIs to support data-driven decision-making;
• Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives;
• Proactively resolve client issues and ensure timely follow-up;
• Work closely with Product teams to share market requirements and contribute to product evolution;
• Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization.

What you need to succeed in this role:

• Excellent French and English skills (C1 for both spoken and written);
• Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment;
• Strong customer relationship and communication skills with a customer-first mindset;
• Experience managing projects and conducting Quarterly Business Reviews (QBRs);
• Strong analytical skills, including data analysis, reporting, and KPIs/metrics;
• Excellent problem-solving skills with a proactive, “get things done” attitude;
• Ability to work effectively in a fast-paced, international startup/scaleup environment;
• Demonstrate strong organizational skills, attention to detail, resourcefulness, and adaptability;
• Be comfortable joining customer video calls with camera enabled;
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Additional language skills, especially Spanish or Italian;
• Previous experience working with small-sized B2B SaaS customers;
• Experience with SaaS adoption, customer value realization, and driving product engagement;
• Experience advising customers on business processes and identifying opportunities for improvement;
• Experience working in an international, multicultural environment.

Benefits and Perks:

• Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC);
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.

Work Model: This is a 100% on-site role at our Tempe office, Monday through Friday.

About the team and position

We are looking for a Senior Engineer, Information Security to join our Security Architecture and Engineering Team that will manage our various security technologies that are used to operate our holistic information security program. You will be responsible for evaluating, managing and maintaining our security technologies.

What you’ll be doing

• Design and document security architecture patterns, reference designs, and standards for cloud, application, data, identity, and network environments.
• Perform security architecture reviews of new products, platforms, and vendor solutions, and turn findings into practical, risk-based guidance for engineering and business partners.
• Embed security by design into the engineering lifecycle through guardrails, paved paths, and reusable patterns that make the secure choice the easy choice.
• Contribute to the security technology roadmap and align architecture decisions with business priorities and risk appetite.
• Maintain various security technologies across the enterprise to ensure that the technologies are operational and providing value to the organization.
• Leverage the information from disparate security technologies to improve our security risk posture.
• Engineer solutions that can drive automated response to known security risks, when appropriate.
• Leverage artificial intelligence (AI) to build and optimize our security technologies, including detection, triage, enrichment, and response workflows.
• Design and secure AI and LLM enabled solutions, including agentic workflows, addressing risks such as prompt injection, data leakage, excessive agency, and model supply chain exposure.
• Define security architecture and guardrails for enterprise AI adoption, including access control, data handling, logging, monitoring, and human oversight.
• Partner with engineering, data, legal, and privacy teams to establish practical AI security standards that enable the business to move fast with managed risk.
• Partner with cross-functional stakeholders to drive risk reduction using a risk-based approach.
• Identify and address risks in the organization and partner with teams to close the gaps.
• Evaluate emerging technologies and determine whether new investments are required.
• Identify and implement additional use cases to automate repetitive or operational tasks using our agentic AI solution.

What you should have

• 5+ years of experience in security engineering, software development or equivalent work experience.
• Proven experience in managing a diverse and wide range of enterprise security technologies.
• Strong proficiency in scripting and software development languages for API integration.
• Experience designing AI-driven automation or integrating AI/LLM capabilities into operational workflows.
• Demonstrated experience in security architecture, including threat modeling, reference architecture design, and architecture reviews across cloud and enterprise environments.
• Working knowledge of AI and LLM security risks and frameworks such as the OWASP Top 10 for LLM Applications and the NIST AI Risk Management Framework.
• Ability to communicate risk and design tradeoffs clearly to both technical teams and business leaders.
• Deep understanding of RESTful APIs and experience integrating various security tools.
• Proven experience in securing a complex, diverse, distributed technology footprint.

It would be great if you also had

• Experience in working in a highly matrixed organization.
• Industry specific certification.

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to training and conference opportunities as well as great on-the-job training.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Customer Experience (CX) team sits at the center of Instacart’s support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps.

We deliver empathetic, high-quality support through a blend of data-driven, operational excellence. By focusing on clear communication, critical thinking, and continuous improvement, we ensure that every customer interaction not only resolves the immediate issue but also consistently enhances the overall Instacart experience.

About the Job

• This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We are currently hiring for a variety of shifts, including morning, mid-day, and evening coverage, to ensure we provide seamless service throughout the day. Schedule flexibility—including availability for evenings, weekends, and holidays—is essential to meeting the diverse needs of our community.
• Handle live customer contacts (phone, chat, and/or email) for up to 100% of your scheduled time, consistently delivering clear, empathetic, and efficient support.
• Navigate and execute complex workflows using established tools, policies, and knowledge base content to resolve a wide range of order and account issues.
• Resolve edge cases by carefully following documented procedures, seeking guidance when needed, and escalating to the appropriate teams when issues fall outside standard paths.
• Conduct thorough investigations into customer issues—reviewing account history, order details, and prior interactions—to ensure accurate and fair outcomes.
• Create internal transfer tickets and document cases with clear, detailed notes so downstream teams have the context they need to resolve issues efficiently.
• Proactively identify patterns, pain points, and process gaps in day-to-day work, and provide concrete suggestions and recommendations to supervisors and pillar leadership.
• Act as a positive team player and informal leader by modeling best practices, sharing tips and insights with peers, and contributing to a supportive, inclusive team environment.
• Surface emerging issues and operational challenges (such as tooling bugs, policy ambiguities, or contact spikes) to leadership quickly and with clear examples, helping the team respond and adapt in real time.

About You

Minimum qualifications

• High school diploma or equivalent (some college or specialized training a plus)
• 1+ year in a customer-facing role (support, retail, hospitality, call center, etc.) with a track record of strong service
• Fluency in French, both spoken and written
• Comfort handling live contacts for most of the day (phone, chat, and/or email) in a fast-paced, metrics-driven environment
• Exceptional written and verbal communication skills, including clear documentation of cases and transfers, attention to detail and ability to follow established workflows
• Problem-solving mindset with the ability to investigate issues, interpret account/order details, and make sound judgments within policy
• Emotional intelligence and resilience when dealing with upset or frustrated customers and complex situations
• Basic technical proficiency (navigating multiple systems, CRM tools, browser-based applications, and common productivity tools like Google Workspace)
• Schedule flexibility to support evenings, weekends, and holidays based on business needs
• Comfort working with AI-assisted tools and willingness to adopt new technologies that enhance customer support workflows and drive efficiency

Preferred qualifications

• Experience in a contact center or multi-channel support environment (phone + chat + email)
• Prior exposure to complex, policy-heavy workflows (e.g., financial services, logistics, e‑commerce, or marketplaces)
• Familiarity with CRM and contact center tools (Salesforce, Genesys/Ujet, Zendesk, etc.)
• Demonstrated experience surfacing trends or issues to leadership and proposing improvements
• Proven ability to work collaboratively on a team, share best practices, and provide peer support or informal mentorship

Work Schedule

• Full-time | 40 hours per week
• Operations run 7 days a week | 7:00 AM – 11:00 PM EST / 4:00 AM – 8:00 PM PST

Shift assignments are based on business needs. Flexibility to work evenings, weekends, and holidays is required.



#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$20.67-$21.88 USD
WA
$19.71-$20.92 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$19.23-$20.19 USD
All other states
$17.31-$18.27 USD

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale. Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together. Role Summary: As a Strategic Partnerships Sales Executive at Notable, you will own the full commercial relationship for a portfolio of current and new enterprise healthcare customers across a defined Northeast territory. This role is centered on long-term account ownership, where success comes from driving both customer outcomes and revenue growth through expansion, new use cases, and executive partnership. You will help partners shape their strategy with Notable, in order to achieve pressing business objectives, and act as a consultative leader in refining ongoing partnership opportunities based on areas of maximum mutual value. This is a hybrid commercial role designed for individuals who excel at managing complex accounts, identifying growth opportunities, shaping organizational strategy, and influencing stakeholders across large healthcare organizations. While net new logo acquisition is part of the role, the primary focus is building, expanding, and deepening strategic customer relationships over time. What You’ll Do: - Own a portfolio of current and net new enterprise healthcare accounts, acting as the single-threaded commercial owner responsible for both customer outcomes and revenue growth - Drive expansion within existing accounts by identifying new use cases, influencing stakeholders, and building multi-year growth strategies - Lead complex, consultative sales motions across both new and existing customers, partnering with internal teams to bring deals to close - Build and maintain trusted relationships with executive stakeholders (CIO, COO, CFO, clinical and operational leaders), positioning yourself as a strategic advisor - Develop deep account plans that map stakeholders, uncover opportunities, and align Notable’s platform to customer priorities and ROI - Operate as the “quarterback” across Customer Success, Solutions, Product, and Delivery to ensure alignment, execution, and long-term success - Prospect and develop new opportunities within your territory, with a focus on strategic fit and long-term expansion potential - Own commercial strategy across your accounts, including renewals, expansions, and overall account growth - Bring structured customer and market insights back to Product and Leadership to inform roadmap and go-to-market evolution You’re a Great Fit if: - You have experience in enterprise SaaS, healthcare, customer success, management consulting, or a blended commercial role - You have direct healthcare industry experience and a strong understanding of the healthcare landscape, ideally through work with health systems, provider organizations, or other complex healthcare entities - You are experienced in managing large, complex customers and navigating multi-threaded stakeholder environments - You bring strong commercial instincts and can identify, shape, and advance revenue opportunities within accounts - You are comfortable operating in a hybrid role that blends sales, account management, and customer strategy - You have experience engaging and influencing executive stakeholders, with strong communication and value-based selling skills - You think strategically about accounts, including long-term growth planning and ROI-driven positioning - You are comfortable operating in ambiguous environments and building structure where needed - You are willing to travel up to 50% to support customers and territory needs - You are adept at crafting executive level storylines using PowerPoint to support strategic and commercial discussions - You are comfortable "digging into the data" to understand your customer's current utilization and opportunities for expansion Nice to Haves: - Background in Customer Success with clear ownership of commercial outcomes such as expansions or renewals - Experience in healthcare consulting or integrative management consulting with a focus on serving healthcare entities, ideally with exposure to business development or client growth - Experience selling or supporting enterprise healthcare solutions (EHR, revenue cycle, patient engagement, or platform-based products) - Track record of acting as a central point of contact or “quarterback” across internal and external stakeholders - Experience contributing to go-to-market strategy or helping shape early-stage sales motions We value in-person collaboration and connection. For Bay Area–based employees, this role requires being in our San Mateo office at least three days a week. For remote employees, occasional travel to headquarters is expected for company-wide events and onsite gatherings. Beware of job scam fraudsters! Our recruiters use @ email addresses exclusively. We do not conduct interviews via text or instant message, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be a recruiter from Notable from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here