submitted by /u/Commercial-Goat-1229
[link] [comments]

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine and investigation tools work together to provide guaranteed performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Position Overview:
We are seeking a highly skilled technical Project Manager to join the client service team. On one hand this is a client-facing service delivery manger role. The ideal candidate will be managing all client communications and driving overall delivery schedule, be responsible for designing and implementing innovative integration solutions that meet our client's technical and business requirements. This role involves working closely with clients, sales teams, and other stakeholders to ensure successful project outcomes. On another hand, this is a technical delivery role. The candidate will be responsible for driving and managing all engineering threads in order to deliver the project, and conduct technical hands-on work as needed. This is also a technical hands-on role.

Key Responsibilities:

• Manage and drive client communications throughout the entire delivery, align different client stakeholders, ensure project is delivered successfully without delay.
• Work closely with clients, sales teams, and other stakeholders to ensure successful project outcomes.
• Understand the client's product and business logic to recommend the best solution that addresses specific client needs. Provide strong solution and consulting services.
• Take the project management role to ensure the client onboarding project runs as expected and under control.
• Provide technical expertise and guidance throughout the implementation and deployment phases, to integrate with the client systems.
• Work closely with product and engineering teams to ensure seamless integration of new features and technologies into existing systems.
• Stay updated on financial services industry trends and emerging technologies to continuously improve our solutions and offerings.
• Conduct presentations and demonstrations of proposed solutions to clients and stakeholders.

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a technical Project Manager or in a similar technical role.
• Strong understanding of software development, system architecture, and integration principles. Strong solutioning skills on Saas platform data integration.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong client-facing communication skills and consultant/client management capabilities.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Creative problem-solving skills and a results-oriented mindset.
• Knowing auti-fraud in the Financial or internet industry will be a plus.
• Experience in real-time computing, big data, or machine learning will be a plus.

Benefits

Health Insurance, PTO

The expected base salary range for this role is $100,000 – $150,000 per year, depending on experience, skills, and location. This position may also be eligible for bonus, equity, and benefits.

Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation?

Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer.

Sounds interesting? Let's see what it takes 💛

What you will do:

• Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks.
• Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope.
• Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on.
• Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions.
• Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline.
• Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people.
• Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey.

What you need to succeed in this role:

• English at C1 level or above.
• At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role.
• Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces.
• Experience managing Customer Support teams of 50+ people.
• Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders.
• Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health.
• Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch.
• Availability to work hours that overlap with the client's schedule.
• The ability to stay calm, organized, and decisive when you only have 70% of the information.

Will be a plus:

• Direct experience with commercial negotiations, pricing, and contract renewals.
• A track record of growing accounts.
• Contract drafting or legal expertise.
• Advanced workforce management and forecasting skills.
• Experience with peak-season planning and service recovery.
• Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk.

Benefits:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn.

So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 47N

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide technical support via email and chat in a professional and efficient manner;
• Troubleshoot product issues and guide customers through solutions step-by-step;
• Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;
• Ask the right questions to understand and diagnose the problem;
• Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;
• Document customer interactions and troubleshooting steps clearly;
• Escalate complex or unresolved technical issues when necessary;
• Provide a positive, patient, and professional customer experience;
• Manage multiple conversations efficiently while maintaining accuracy and quality.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in technical customer support role;
• Previous video support experience would be a plus;
• Tech-savvy mindset;
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
• Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Balance between project workload and personal time;
• Responsive leadership interested in your development;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation?

Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer.

Sounds interesting? Let's see what it takes 💛

What you will do:

• Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks.
• Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope.
• Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on.
• Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions.
• Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline.
• Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people.
• Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey.

What you need to succeed in this role:

• English at C1 level or above.
• At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role.
• Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces.
• Experience managing Customer Support teams of 50+ people.
• Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders.
• Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health.
• Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch.
• Availability to work hours that overlap with the client's schedule.
• The ability to stay calm, organized, and decisive when you only have 70% of the information.

Will be a plus:

• Direct experience with commercial negotiations, pricing, and contract renewals.
• A track record of growing accounts.
• Contract drafting or legal expertise.
• Advanced workforce management and forecasting skills.
• Experience with peak-season planning and service recovery.
• Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk.

Benefits:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn.

So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 47N

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide technical support via email, calls and chats in a professional and efficient manner;
• Provide technical and customer support. D2C and B2B inquiries, password resets;
• Troubleshoot issues with home app and escalations;
• Troubleshoot product issues and guide customers through solutions step-by-step;
• Ask the right questions to understand and diagnose the problem;
• Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;
• Document customer interactions and troubleshooting steps clearly;
• Escalate complex or unresolved technical issues when necessary;
• Provide a positive, patient, and professional customer experience;
• Manage multiple conversations efficiently while maintaining accuracy and quality.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in technical customer support role;
• Tech-savvy mindset;
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
• Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

• Fixed schedule: Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC)
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Balance between project workload and personal time;
• Responsive leadership interested in your development;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

[Hiring] [Remote] [India] - Rust Developer
submitted by /u/Sure_Guidance8828
[link] [comments]

Got laid off, 1.4 YOE full-stack dev. Which job platforms actually work in 2026? (Hiring managers welcome)