At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.

Roles and Responsibilities

• Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
• Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
• Participate in commissioning, testing, and certification activities during project delivery.
• Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
• Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
• Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites.
• Maintain detailed site documentation, system specifications, and configuration records.
• Perform MAC (Move/Add/Change) activities and system maintenance as needed.
• Assist with NICE-related projects and change management activities.
• Create, track, and remediate cases according to severity and SLA requirements.
• Coordinate with suppliers and third-party representatives for integrated solutions.
• Provide technical guidance to customer administrators on configuration, administration, and user management.
• Manage customer relationships and expectations with clear, proactive communication.
• Participate in training programs, knowledge sharing, and special projects.
• Perform other related duties as assigned.

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Requirements

• Minimum 2–3 years of hands-on experience in:
• Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
• Microsoft Windows Server administration.
• Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
• SQL database administration and scripting (queries, stored procedures, and troubleshooting).
• Strong troubleshooting skills, including log analysis and root cause identification.
• Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
• Familiarity with PBX, ACD, and CTI integrations is preferred.
• Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
• Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.

Customer Communication Skills

• High customer service orientation with strong verbal and written communication skills.
• Ability to handle conflicts professionally and drive resolution.
• Represents NICE professionally in all customer interactions.

Work Style

• Self-motivated, accountable, and capable of working independently.
• Flexible to work in shifts and outside standard business hours as required.
• Adapts well to changing environments and priorities.
• Shares knowledge proactively and collaborates effectively with team members.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

As part of the Environment Art team, you will channel your knowledge of concepting, modeling, and texturing to help tell stories through visually compelling environments. Working within both design and technical constraints you will build optimized environments that elevate the purpose and mood of the game. Your craft expertise and eye for structure, form, shape language, and design will help develop and build fantastic new worlds for our players to explore.

As a Principal 3D Environment Artist on an unpublished R&D product, you will report to the Environment Art Director. This is a hands-on role that calls for a high level of craft and the ability to solve complex environment art challenges. As an experienced member of the team, you'll lead by example through your work. Your knowledge and experience will help raise the quality bar and support the growth of other artists on the team.

Responsibilities:

• Lead world-building for various 3D environments from early development through final polish.
• Build high-quality environments and assets ranging from architectural structures to organic forms and foliage.
• Create cohesive environments that support gameplay through strong composition and visual clarity.
• Work closely with Design, Concept Art, Lighting, and Tech Art to balance visual quality with gameplay and technical needs.
• Interpret and build upon concept designs while solving artistic and technical challenges during production.
• Maintain a high level of visual quality while working within performance and technical constraints.
• Share knowledge and provide craft feedback to help other environment artists grow.

Required Qualifications:

• 8+ years of professional experience as a 3D Environment Artist in game development.
• Experience building game environments from development through completion as an Environment Artist
• Strong portfolio demonstrating world-building, modeling, sculpting, materials and composition.
• Professional experience with 3ds Max or Maya, Photoshop and ZBrush.
• Experience creating optimized game environments within gameplay and technical constraints.
• Strong communication skills and experience working across multiple disciplines.

Desired Qualifications:

• Professional experience working in Unreal, Unity, or any relevant game engine.
• Experience mentoring other artists through craft feedback and collaboration.

When submitting your application, please provide a portfolio of your high-quality environment art - including stylized artwork. And as a part of the application process, you may also be asked to complete an art test.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.



It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

ML Platform powers hundreds of use cases and billions of inferences per day across Discovery, Safety, Economy, and Creation. We build the primitives that let teams train, evaluate, deploy, and operate models quickly and safely—so a new ML idea can reach production in weeks or less. We’re looking for a Principal Platform Engineer who treats platform as a product: someone who can turn complex ML/AI infrastructure into clear, durable APIs, SDKs and easy-to-use CLIs/UIs that our internal developers love.

This role blends product thinking, developer experience, backend engineering, and infrastructure at scale. Hands‑on ML experience is a plus; a track record of building internal platforms that developers love is a must.

You Are

• Have 10+ years of professional experience and have a wealth of system design experience upon which to draw to build a scalable, reliable ML platform for all of Roblox.
• A Code Machine; you love not only to design and communicate ideas but also to actually ship product. You obsess about user feedback, and constantly drive towards getting platform features in customers hands.
• Proficient in API design and developer experience—gRPC/REST APIs, SDKs, CLIs, and simple UIs that developers love to use.
• Good to have - experience with the end‑to‑end ML model lifecycle such as model serving, training, model CI/CD, and GPU resources management, and have built ML platform features that are delightful to use.
• You're passionate about infrastructure‑as‑code and automating painful manual processes. You push for platform solutions that don’t leave on-call teams carrying the burden of design choices.
• Passionate about supporting ML engineers to meet and understand their needs, and translating them into clean, durable platform abstractions.
• A clear communicator who excels at both written and verbal communication across differing levels of technical detail.
• Bachelor's degree in Computer Science, Computer Engineering, Data Science, or a similar technical field.

You Will

• Own platform as a product and set direction end to end: Define requirements, write RFDs, and ship APIs, SDKs, CLIs, and UIs that make ML@Roblox easy to adopt.
• Bootstrap and maintain core ML Platform components: Serving Layer, Model Registry, Pipeline Orchestrator, and Training/Inference control planes.
• Set technical strategy and oversee development of high scale and reliable infrastructure systems, with clear SLOs for latency, availability, and cost.
• Design great developer experiences with paved‑road templates, golden paths, opinionated defaults, and clear docs to reduce time‑to‑first‑production.
• Instrument the platform to measure adoption, friction, reliability, and cost; use data to prioritize roadmap and validate outcomes.
• Partner across organizations (ML Engineering, Data Science, Infra/SRE, Security, Finance) to optimize performance, safety, and spend, especially for GPU‑intensive training and high‑QPS inference.
• Propose and implement new platform tooling to improve time to production for MLEs across the full ML lifecycle.
• Stay abreast of industry trends in machine learning and infrastructure to ensure the adoption of leading‑edge technologies and practices.
• Mentor junior and senior engineers, lead design reviews, and drive cross‑team architectural decisions that last.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$295,250-$345,050 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

RDQ427R608

While candidates in the listed location(s) are encouraged for this role, candidates in other US locations will be considered.

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About the Team

The Enterprise Security team at Databricks is responsible for securing the corporate environment, including the SaaS platforms, internal tools, integrations, automation workflows, and AI-adjacent systems that Databricks employees and operations depend on.

We work at the intersection of enterprise architecture, security engineering, and business enablement, partnering with IT, Engineering, Legal, Privacy, and Procurement to surface risk early, set enforceable security standards, and enable the business to operate securely at scale.

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The Role

As a Sr. Security Engineer on the Enterprise Security team, you turn security requirements into working protections across Databricks' enterprise environment.

You implement, integrate, test, and improve security controls across enterprise applications, identity, endpoint, network, SaaS, and data-security systems. You bring strong hands-on engineering experience, developing automation and reusable capabilities that strengthen preventive controls, improve security coverage, and reduce repetitive manual work.

You work closely with security domain leads, IT, and platform owners to translate approved security designs into practical implementations. Your focus is on delivering reliable controls, automating recurring security checks and workflows, and continuously validating that protections remain effective as enterprise systems evolve.

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The Impact You Will Have

Security Control Engineering & Implementation

• Implement and improve preventive security controls across enterprise systems, translating approved security requirements into tested, operational protections.

• Partner with security domain leads, IT, and platform owners to implement access, configuration, endpoint, network, and data-protection guardrails.

• Develop reusable technical implementations and secure configuration patterns that improve consistency and reduce recurring security gaps.

Security Automation & Integrations

• Build and maintain security automation using Python, Go, APIs, Terraform, or comparable technologies to improve control enforcement and operational efficiency.

• Automate recurring configuration checks, access validation, evidence collection, and remediation workflows to reduce dependency on manual security processes.

• Develop and integrate AI-assisted and agent-based security automation to streamline recurring reviews, control validation, and remediation workflows, with appropriate access controls, testing, and auditability.

• Integrate security platforms and enterprise systems to streamline established review and approval workflows, surface actionable findings, and support consistent enforcement.

Continuous Control Validation & Remediation

• Develop automated testing, monitoring, and validation capabilities to confirm security controls operate as intended.

• Identify control gaps, configuration drift, and ineffective enforcement; partner with system owners to implement and validate remediation.

• Measure improvements in security coverage, control effectiveness, automation reliability, and reduced manual effort.

Cross-Functional Security Engineering

• Partner with Enterprise Security, IT, Engineering, and business-system owners to deliver security improvements across interconnected enterprise platforms.

• Troubleshoot complex implementation challenges involving authentication, API integrations, permissions, configurations, and security tooling.

• Contribute to Security by Design initiatives by translating recurring security requirements into reusable controls, automated checks, and secure defaults.

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What We Look For

• 7+ years of experience in security engineering, enterprise security, infrastructure security, cloud security, or a related field.

• Demonstrated hands-on experience implementing, integrating, testing, and maintaining security controls in production enterprise environments.

• Strong programming and automation skills using Python, Go, or comparable languages, including API integrations, infrastructure-as-code, and version control.

• Experience engineering security controls across one or more domains, such as identity, endpoint, SaaS, cloud, network, or data protection.

• Strong understanding of authentication, authorization, SSO, OAuth, service identities, API security, secrets management, and least-privilege principles.

• Experience developing automated security checks, configuration validation, drift detection, and remediation workflows.

• Hands-on experience building or integrating AI-assisted or agent-based security automation, including appropriate access controls, testing, monitoring, and auditability.

• Ability to translate approved security requirements into preventive controls, troubleshoot implementation challenges, and validate control effectiveness.

• Experience applying reliable software engineering practices, including automated testing, CI/CD, error handling, and operational monitoring.

• Demonstrated ability to independently deliver security engineering improvements, collaborate with Security, IT, and platform owners, and achieve measurable security outcomes.

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Nice to Have

• Experience implementing security controls across multiple enterprise security domains rather than specializing in a single area.

• Familiarity with enterprise security platforms and technologies such as Okta, Google Workspace, CrowdStrike, Jamf, Prisma Access, or similar solutions.

• Experience with specialized policy-as-code frameworks such as Open Policy Agent (OPA), Rego, or comparable enforcement technologies.

• Experience securing enterprise data and AI platforms, including Databricks or comparable technologies.

• Experience working in large-scale or rapidly growing cloud and SaaS environments.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.



Zone 1 Pay Range
$167,800-$230,800 USD
Zone 2 Pay Range
$151,000-$207,700 USD
Zone 3 Pay Range
$142,600-$196,150 USD
Zone 4 Pay Range
$134,200-$184,600 USD
About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

GAQ427R224

About the role

We're hiring an AI Automation Engineer to build the next generation of IT automations to improve the employee experience at Databricks.

You'll be building production-grade AI agents and automation services that understand employee requests, retrieve enterprise context, reason across systems, invoke tools and APIs, and take action safely. The goal isn't to automate existing workflows the same way we've done it for the past decade. It's to reimagine how employees interact with IT through intelligent, contextual, and increasingly agentic experiences and to do it on Databricks.

What you will do

• Build AI agents and automations: Design, deploy, and run AI agents that support all of our employees. The agents interpret natural-language requests, gather context, select tools, execute actions, and communicate outcomes.
• Maintain MCP servers across our AI tools portfolio.
• Build agentic workflows that decompose goals into steps, handle failures, pause for human approval as needed, and resume their workflows.
• Ground agents in trusted internal knowledge (policies, runbooks, system documentation, SOPs, etc).
• Turn high-volume support CUJs into self-service experiences: Identify repetitive, high-friction IT interactions and convert them into reliable AI automation experiences.
• Instrument AI automations with logs, metrics, and feedback loops.
• Design and implement AI automations with identity governance, tools RBAC, human-in-the-loop approvals where applicable, audit trails, and failure handling.
• Create shared automation infrastructure (credential vaults, event ingestion, scheduling, approval workflows, cache/state stores) that other teams can build on.
• Work with IT Support, Employee Experience, Security, IAM, Infrastructure, and Engineering to identify automation opportunities and take solutions from prototype to production.
• Write and maintain high-quality technical/engineering documentation that clearly communicates system designs, operational procedures, and architectural decisions.

What we are looking for

• Proficiency in Python.
• Experience with Git-based development, automated testing, and CI/CD.
• Strong experience with REST APIs, OAuth2/authentication frameworks, event-driven integrations, and enterprise system integrations.

• Shipped production LLM-powered applications or AI agents.
• Experience with agent patterns: tool/function calling, multi-step workflows, context management, RAG, structured outputs, and plan decomposition.
• Understanding of LLM failure modes: hallucination, incorrect tool use, ambiguous intent, prompt injection, excessive permissions, and non-deterministic behavior.
• Experience evaluating and improving AI systems using automated evals, traces, test datasets, human feedback, or similar approaches.

• Ability to translate ambiguous employee friction problems into simple, reliable technical solutions.
• Strong judgment around security, privacy, least privilege, and safe automation in an enterprise environment.
• Strong collaboration and communication skills. You will work cross-functionally to plan, design, and implement automation together.
• Experience with automation or integration platforms (Tines, MuleSoft, Workato, etc.).
• Experience with MCP (Model Context Protocol) server development.

Nice to have

• Experience building agents on Databricks (Agent Bricks) or with frameworks such as OpenAI Agents SDK or LangGraph/LangChain.
• Experience with MLflow tracing/evaluation, vector search, and LLM observability.
• Experience integrating IT platforms: Okta/Microsoft Entra ID, Google Workspace, Jira, Slack, Jamf, GitHub, Workday, or SaaS administration APIs.
• Familiarity with identity lifecycle, access management, device management, and software provisioning.

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.