HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ THE PEOPLE OPS ROLE Are you excited about operating, designing and scaling efficient HR operations in a fast-growing company? Join our vibrant People team as People Ops! - The People Ops role is central to how we think about HR. It takes a product mindset to people operations, where the employee experience is carefully designed at every key moment: onboarding, offboarding, and everything in between. It drives efficiency and scale across HR processes. It thinks deliberately about what will help those processes actually land, by understanding what stakeholders need and making the right connections to the broader product strategy. - Below is an overview of the role's key missions. - All of those missions cover all the countries in which Alan operates (Belgium 🇧🇪 , Canada 🇨🇦 , France 🇫🇷 and Spain 🇪🇸 ) and also employees under employment of record. - You'll work closely with one amazing mentor from our team, who will guide you through the intricacies of People Operations and help you grow in your role. The People team - The People team is made up of 11 people who are lucky enough to work in an environment shaped by Alan's Leadership Principles. Every single one of them is a genuine fan of our products and deeply committed to Alan's health mission. - It is a generalist team: everyone shares three core missions, namely People on-call, individual situation management, and HRBP. On top of that, each person owns one or more cross-functional topics depending on their flavour. - The team covers Learning and Development, Payroll and Admin, Employee Experience and Operational Efficiency, Compliance and Employment Law, and Comp and Ben. Your Missions On top of the core missions shared across the People team, you will be responsible for: - Writing clear, user-centric documentation on our key processes and policies - Streamlining and simplifying operations wherever you spot an opportunity - Automating recurring processes (at our scale and pace, manual or one-off solutions simply do not hold up) - Leveraging AI to multiply the impact of your work - Supporting the run on onboarding operations - Handling international operations, including visas and relocation - Gradually taking on individual situation management, with training and support along the way - Gradually support Leads and Coaches at Alan (check our unique management system , with training and support along the way Outcomes within your first months in the team By months: - You are autonomous to answer day-to-day requests from Alaners through our on-call system. - You have documented or improved documentation on one employee experience process or policy. - You have shadowed and were reverse-shadowed on individual situation management. - You are able to run basic onboarding recurring tasks. - You are able to run basic internal ops recurring tasks. - You have taken our automation training and shipped one automation. By 5 months: - You handle simple individual situations without supervision. - You have maintained data quality across your scope and flagged structural improvements to existing processes. - You have taken on leave management and admin run tasks with growing autonomy. IS IT WHAT YOU ARE LOOKING FOR? You may be a great fit for this role if: - You have at least a first experience in HR (recent graduate profiles with an internship experience are welcome). - You are fluent in English, written and spoken (all of our internal processes, documentation and communications are in English). - You are based in Paris (Valmy headquarter) or in one of our physical offices. - You demonstrate personal methods to prioritize and adapt when workload or context shifts. - You are rigorous, with rock-solid attention to detail. - You are autonomous: you share a way forward when spotting a problem - while knowing when to ask for guidance on more complex or unusual situations. - You have a demonstrated interest in automating and improving recurring processes not only executing them. - You are AI-enthusiastic: you actively look for opportunities to leverage tools to amplify your work. - You are comfortable interacting with a wide range of people, including senior stakeholders, both internally and externally. Nice-to-have We are not looking for all of the below - any one of these backgrounds can be a strong signal depending on your routing. - You have prior experience in HR ops, even as an intern or work-study. - You come from a tech start-up or scale-up background. - You have experience in operations, project coordination or office management. - You have a background in consulting, audit, legal, compliance, finance or operations. Level range For this opportunity, we are aiming to hire within the A1-B0 level range 🌍 HOW WE WORK - Location: You must be legally eligible to work from France. - Remote work: We offer remote work flexibility, but we value in-person collaboration 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘A strong culture People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

FEQ425R229

As a Solutions Architect, you will shape the future of the Data & AI landscape by working with the most sophisticated data engineering and data science teams in the world. You will be a technical advisor internally to the sales team, and work with the product team as an advocate of your customers in the field. You will help our customers to achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in big data, analytics, data engineering and data science problems

Reporting to the Field Engineering Manager, you will collaborate with our most strategic prospects and customers, work directly with product and engineering to drive the Databricks roadmap forward, and work with the broader customer-facing team to develop architectures and solutions using our platform. You will guide customers through the competitive landscape, best practices, and implementation, and develop technical champions along the way.

This is a Hybrid role, based in Delhi.

The impact you will have:

• You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems.
• You will work directly with the sales team to develop your book of business, define account strategies, and execute those strategies to help your customers and prospects solve their business problems with Databricks.
• Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications
• Collaborate with your fellow Solutions Architects, using your skills to support each other and our users
• Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.

What we look for:

• 5+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role
• 5+ years of experience with Big Data technologies, including Apache Spark", AI, Data Science, Data Engineering, Hadoop, Cassandra, and others
• Strong consulting / customer facing experience , working with external clients across a variety of industry markets
• Coding experience in Python, R, Java, Apache Spark" or Scala
• Experience building distributed data systems
• Have built solutions with public cloud providers such as AWS, Azure, or GCP
• Available to travel to customers in your region
• Nice to have: Databricks Certification

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark", Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers.

As our customers grow, so do the demands on our platform. Operators who once managed a handful of locations are rapidly expanding, while new enterprise brands are adopting Toast to power increasingly complex operations. Supporting this evolution requires more robust, enterprise-grade capabilities.

Within this space, we’re looking for a Software Engineering Manager to lead our Partner Connect team. In this role, you’ll guide a team delivering high-impact features that directly shape the experience of every Toast customer. You’ll be responsible not just for what the team builds, but how it builds—driving clarity, improving execution, and maintaining a high bar for quality. Your team will own the frameworks to manage integrations with Toast for all our partners and customers.You will work with the team to help build a feature rich, consistent, unified experience for anyone who wishes to connect to Toasts APIs, consume our data and integrate with restaurants. You will also play a role in evolving our architecture to support ever more complex new features and best-in-class monitoring as we scale to orders of magnitude of our current size!

You’re someone who enjoys developing engineers and building strong, collaborative teams. You connect day-to-day work to broader outcomes, helping your team understand the impact of what they’re building while identifying opportunities to deliver more effectively. You bring enough technical depth to provide clear direction and sound judgment, while still empowering engineers to take ownership.

Day to day, your work will span reviewing design documents and pull requests, facilitating cross-team discussions, partnering with product and architecture on roadmaps, and supporting your team’s growth through regular 1:1s and feedback.

Join us to shape a critical domain that touches every Toast customer.

About this roll*:

• Help drive the operational plan and strategic roadmap
• Lead the technical vision and execution for Toast’s partner and integration platforms, driving business impact across the customer lifecycle.
• Coach individual contributors for professional and technical development
• Collaborate with stakeholders across the organization to help your teams get stuff done
• Mentor both new and experienced engineers in both technology and leadership
• Guide teams to build systems that will scale to the next order of magnitude of growth
• Track and ensure teams are delivering impact and outcomes in their work
• Drive knowledge sharing programs across the engineering organization
• Hire and develop new team members
• Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist.

Do you have the right ingredients*?

• Experience writing, delivering, and operating software in a SaaS environment
• Experience mentoring and developing successful teams
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success
• A process-driven approach to engineering leadership, with experience creating operating mechanisms, metrics, monitoring, and feedback loops that improve outcomes over time.
• Demonstrated success partnering with product stakeholders to drive measurable outcomes.
• Ability to translate broad strategic goals into clear technical roadmaps and execution plans.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

**Our Total Rewards Philosophy
**We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Services Engineers in the Infrastructure team are skilled in automation, backup, performance, and security that underpins mission-critical deployments at scale. In addition engineers within the team have specialisations in advanced technology areas such as Search, Vector Search, auto-embedding, event-driven and agentic workloads. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

The position will be based in our Sydney office. The standard work week post ramping will be Tuesday to Saturday, every week.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, passionate about innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB, the developer data platform and AI platform of choice for modern applications, is on a mission to change the way people think about databases. As they build intelligent, data-driven experiences on our platform, our customers naturally encounter questions and challenges about how our approach to data and databases fits their specific use cases and architectural needs. In Technical Services, it’s our job to guide these people, helping them design, operate, and optimize their solutions so they can succeed with MongoDB.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB.

Beyond direct customer work, you will contribute to internal tools and automation that make our engineers and customers more effective, including AI-assisted diagnostics, performance analysis, and knowledge discovery. You will share what you learn by writing knowledge base articles, delivering training and workshops, and mentoring new team members. As MongoDB’s AI and data platform continues to evolve, you will play a key role in exploring and teaching new product capabilities across the MongoDB ecosystem.

What you need

You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidate should have a mix of experience in most of the following areas:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster deployments
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Desire and ability to rapidly learn a wide variety of new technical skills

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

You do not need to have prior experience with MongoDB. We can teach you that!

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes (including CLI), ability to inspect resource / container status using relevant utilities and commands

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable partnering with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Requisition ID
2273496973

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Internal job code:3F8

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Provide customer support through chat, email and phone channels, assisting customers with their questions and requests;
• Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;
• Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems;
• Support customers with refund requests and guide them through the necessary steps;
• Document customer interactions accurately and follow established support processes;
• Escalate more complex issues when needed to ensure proper resolution;

What you need to succeed in this role:

• Excellent English and French communication skills (C1 for both spoken and written);
• Proven previous experience in Customer Support, with experience handling chats, emails and calls;
• Availability to work night shifts in a part-time position, with 6-hour shifts;
• Strong written and verbal communication skills;
• Customer-focused mindset with a proactive and solution-oriented approach;
• Ability to troubleshoot basic technical issues and guide customers through solutions;
• Good attention to detail and ability to manage multiple customer requests;
• Ability to work independently and adapt to a fast-paced support environment;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Benefits:

• Fixed schedule with two different options:
• 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET);
• 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.;

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Internal job code:3F8

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Internal job code:3F8