Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Tax Operations Coordinator, you'll serve as a critical bridge between Toast's tax operations team and customers who are onboarding to the Toast Payroll platform. You'll work directly with customers to identify and resolve missing tax information, ensure state tax accounts are properly set up, and keep the broader team informed on customer progress — all so we can file accurately and on time on their behalf.
A day in the life (Responsibilities) - Conduct customer-facing meetings to review and collect missing tax registration information required for filing
- Guide customers through the process of registering for state tax accounts they haven't yet established
- Follow up persistently and professionally with customers to obtain outstanding documentation and credentials
- Maintain accurate records of customer status, outstanding items, and resolved issues
- Coordinate internally with Tax Filing, Tax Amendment, and Onboarding teammates to communicate customer readiness and flag blockers
- Support broader Tax Operations processes as needed, including processing amendments, account audits, and case documentation
- Escalate complex tax registration issues to senior team members with clear context and documentation
What you'll need to thrive (Requirements)- 1–2 years of experience in a customer-facing, operations, or administrative role
- Strong written and verbal communication skills — you'll be talking to stressed restaurant operators regularly
- Highly organized with strong follow-through; nothing falls through the cracks on your watch
- Comfortable working independently and managing a queue of open customer cases
- Basic familiarity with payroll taxes or willingness to learn quickly
- Detail-oriented — accuracy in this role directly impacts customers' ability to file their taxes correctly
- Prior experience with Salesforce or similar CRM tools is a plus
- Experience with state tax agency portals or payroll platforms is a plus
AI at ToastAt Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards PhilosophyWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
Zone A
$58,000-$93,000 USD
Zone B
$50,000-$80,000 USD
Zone C
$45,000-$72,000 USD
How Toast Uses AI in its Hiring ProcessThroughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for SuccessAt Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
------For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.