We're transforming the grocery industryAt Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Every day, millions of people interact with our marketplace to access the essential products they need—and along the way, they discover new ways to save money and earn and redeem rewards. Our payments, loyalty, and offers teams are central to these experiences. At the core of our work lies a mission to make affordability and financial ease accessible for all while providing delightful, seamless, and rewarding interactions.
Our customers face financial pressures on a daily basis—this role will directly contribute to alleviating those very real, nuanced challenges. From making payments a frictionless experience to designing innovative ways to inspire loyalty and savings, you’ll be at the forefront of shaping how affordability drives consumer decision-making within the Instacart ecosystem.
This scope and role extends horizontally across foundational initiatives in our primary marketplace and white-label solutions. The right candidate will work to ensure our retail partners and consumers have access to cutting-edge yet intuitive solutions for offers, discounts, loyalty, and seamless payment mechanisms.
About the Job
As a Senior Product Designer II working on Commerce Platform, you’ll have the unique opportunity to transform how people engage with affordability at scale. Through thoughtful design, you’ll bridge the gap between complex business goals and intuitive user experiences by focusing the end-to-end experience of payments, offers, and loyalty. Your work will help customers understand and unlock savings, optimize the way offers and discounts are applied, and bring clarity to loyalty programs and payment options.
Day-to-day, you’ll collaborate with a multidisciplinary team to design holistic product flows, focusing on usability, impact, and scalability. You’ll tackle challenges that balance the needs of customers (seeking transparency and simplicity), retailers (aiming to grow their business, as well as their customer loyalty), and brands (driving ads campaigns and conversions). Whether building flexible systems for promotions, introducing innovative payment integrations, or reimagining loyalty interactions, you’ll play a pivotal role in creating meaningful, value-driven experiences.
About You
Minimum Qualifications
- 8+ years of professional experience in product design with a strong portfolio showcasing your expertise in interaction design, user research, and systems thinking.
- Proven ability to create seamless and scalable design systems that work across diverse surfaces (web, mobile apps, white-label platforms).
- Experience designing for savings-focused products such as discounts, promotions, loyalty memberships, or payment workflows.
- Mastery of user-centric design processes, from concept ideation and prototyping to delivering final, developer-ready assets.
- Exceptional communication skills, with the ability to articulate complex design ideas persuasively to diverse stakeholders.
- A track record of working in ambiguous spaces and bringing clarity through design strategy and thoughtful execution.
Preferred Qualifications
- Experience working in marketplace environments or designing for multi-sided ecosystems.
- Proficiency in rapid prototyping tools and workflows (including AI-enhanced tools for design iteration).
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$167,000-$185,000 CAD