The Community You Will Join

The Difference You Will Make

• Help Airbnb leverage AI to redefine and accelerate Quality Engineering
• As an Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.
• You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.
• As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.

A Typical Day

• Build, maintain, and effectively utilize automated tests, collaborate closely with engineering teams to ensure robust test coverage for features and releases, and actively participate in the continuous improvement of testing processes.
• Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency.
• Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.
• Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.
• Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence
• Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.
• Learn and apply AI-assisted tooling (LLMs) to accelerate test creation and maintenance.

Your Expertise

• 1–2 years of experience in software development or test automation. Recent grads with relevant internship or project experience are welcome.
• Foundational knowledge of at least one programming language (e.g., JavaScript/TypeScript, Python, Kotlin, Swift, or Java).
• Some exposure to writing automated tests or working with a testing framework (e.g., Playwright, Cypress, Espresso, XCUITest) — through work, internships, or personal projects.
• Understanding of basic testing concepts, and eagerness to learn the testing pyramid, CI/CD, and quality best practices.
• Curiosity about applying AI/LLMs to testing and developer productivity.
• Comfortable collaborating in English.
• Bachelor’s degree in computer science/engineering or equivalent

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
• Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
• Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
• Partner with the finance team to ensure healthy price points
• Extending contracts for multiple years
• Become intimately familiar with customer contracts and NiCE billing methods
• Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
• Maintain working knowledge of NiCE products/services
• Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
• Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
• Communicate effectively and professionally with internal and external stakeholders.
• Investigate areas of risk and prepare course of action/recommendations to minimize risk
• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
• 4+ years applicable experience in contract negotiation
• 4+ years in contact center or service delivery
• Experience with SAAS billing models
• Demonstrated experience in a fast-paced environment and meeting customer contract timelines
• Demonstrated experience working independently with little to no daily supervision
• Ability to pivot between negotiation projects
• Ability to multitask responsibilities
• Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
• Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.
• Tracking and reporting on renewal metrics, such as renewal rates.
• To be innovative with strategic ideas and approaches in negotiation
• To have Problem solving and critical thinking skills
• To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
• To be Efficient with Microsoft office applications, PowerPoint, and Salesforce

• Account Management or sales experience

A day in the life (Responsibilities)

• Own the full sales cycle for hotel management companies and ownership groups with 5–25 properties with F&B — identifying and developing leads, running discovery and demos, building the business case, structuring the deal, negotiating, and closing master service agreements, while handing off individual property deals to the property level hotel account executives.
• Self-source a meaningful share of your pipeline through outbound prospecting, industry associations and events, and referrals, supplemented by inbound and partner-generated leads
• Build multi-threaded relationships across the portfolio — corporate F&B and operations leaders, regional directors, property General Managers, and outlet managers — and navigate the split between management company and ownership decision rights
• Position multi-property rollouts, showing how standardizing F&B technology across a portfolio reduces operating complexity, improves visibility, and scales as the management company adds properties
• Land and expand: win a flagship property or restaurant concept, prove it out, and convert that success into the rest of the management company portfolio
• Cultivate relationships with business partner counterparts and account managers who sell and support complementary applications and services to point of sale systems serving the hotel and restaurant industries — including PMS providers, vendor partners and hospitality technology consultants
• Manage a high volume of concurrent opportunities in Toast sales tools (Salesforce), keeping pipeline, contacts, engagement activity, and forecasts accurate and current
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Partner with Sales Engineering, Implementation, and Customer Success to scope rollouts and set accounts up for long-term expansion

What you'll need to thrive (Requirements):

• 3–6+ years of quota-carrying, full-cycle SaaS or technology sales experience, with a consistent record of meeting or exceeding quota
• Experience across SaaS, payments/credit card processing, or hospitality technology; hotel F&B, restaurant POS, or PMS experience is a significant plus
• Proven success in environments with 3–6 month sales cycles and a high volume of concurrent opportunities
• Comfortable selling to Director- and VP-level operators, owner-operators, and property General Managers, and building consensus across a multi-property group
• Strong outbound prospecting skills and genuine willingness to build your own pipeline
• Solid deal skills — discovery, business case development, pricing and financial structuring, negotiation, and closing with both new and existing clients
• Previous experience with MEDDPICC or a comparable qualification methodology is a plus
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• Must have the ability to work with minimal supervision
• Comfortable working in an entrepreneurial environment
• Travel approximately 25–35%

A day in the life (Responsibilities)

• Own the full sales cycle for hotel management companies and ownership groups with 5–25 properties with F&B — identifying and developing leads, running discovery and demos, building the business case, structuring the deal, negotiating, and closing master service agreements, while handing off individual property deals to the property level hotel account executives.
• Self-source a meaningful share of your pipeline through outbound prospecting, industry associations and events, and referrals, supplemented by inbound and partner-generated leads
• Build multi-threaded relationships across the portfolio — corporate F&B and operations leaders, regional directors, property General Managers, and outlet managers — and navigate the split between management company and ownership decision rights
• Position multi-property rollouts, showing how standardizing F&B technology across a portfolio reduces operating complexity, improves visibility, and scales as the management company adds properties
• Land and expand: win a flagship property or restaurant concept, prove it out, and convert that success into the rest of the management company portfolio
• Cultivate relationships with business partner counterparts and account managers who sell and support complementary applications and services to point of sale systems serving the hotel and restaurant industries — including PMS providers, vendor partners and hospitality technology consultants
• Manage a high volume of concurrent opportunities in Toast sales tools (Salesforce), keeping pipeline, contacts, engagement activity, and forecasts accurate and current
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Partner with Sales Engineering, Implementation, and Customer Success to scope rollouts and set accounts up for long-term expansion

What you'll need to thrive (Requirements):

• 3–6+ years of quota-carrying, full-cycle SaaS or technology sales experience, with a consistent record of meeting or exceeding quota
• Experience across SaaS, payments/credit card processing, or hospitality technology; hotel F&B, restaurant POS, or PMS experience is a significant plus
• Proven success in environments with 3–6 month sales cycles and a high volume of concurrent opportunities
• Comfortable selling to Director- and VP-level operators, owner-operators, and property General Managers, and building consensus across a multi-property group
• Strong outbound prospecting skills and genuine willingness to build your own pipeline
• Solid deal skills — discovery, business case development, pricing and financial structuring, negotiation, and closing with both new and existing clients
• Previous experience with MEDDPICC or a comparable qualification methodology is a plus
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• Must have the ability to work with minimal supervision
• Comfortable working in an entrepreneurial environment
• Travel approximately 25–35%

A day in the life (Responsibilities)

• Own the full sales cycle for hotel management companies and ownership groups with 5–25 properties with F&B — identifying and developing leads, running discovery and demos, building the business case, structuring the deal, negotiating, and closing master service agreements, while handing off individual property deals to the property level hotel account executives.
• Self-source a meaningful share of your pipeline through outbound prospecting, industry associations and events, and referrals, supplemented by inbound and partner-generated leads
• Build multi-threaded relationships across the portfolio — corporate F&B and operations leaders, regional directors, property General Managers, and outlet managers — and navigate the split between management company and ownership decision rights
• Position multi-property rollouts, showing how standardizing F&B technology across a portfolio reduces operating complexity, improves visibility, and scales as the management company adds properties
• Land and expand: win a flagship property or restaurant concept, prove it out, and convert that success into the rest of the management company portfolio
• Cultivate relationships with business partner counterparts and account managers who sell and support complementary applications and services to point of sale systems serving the hotel and restaurant industries — including PMS providers, vendor partners and hospitality technology consultants
• Manage a high volume of concurrent opportunities in Toast sales tools (Salesforce), keeping pipeline, contacts, engagement activity, and forecasts accurate and current
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Partner with Sales Engineering, Implementation, and Customer Success to scope rollouts and set accounts up for long-term expansion

What you'll need to thrive (Requirements):

• 3–6+ years of quota-carrying, full-cycle SaaS or technology sales experience, with a consistent record of meeting or exceeding quota
• Experience across SaaS, payments/credit card processing, or hospitality technology; hotel F&B, restaurant POS, or PMS experience is a significant plus
• Proven success in environments with 3–6 month sales cycles and a high volume of concurrent opportunities
• Comfortable selling to Director- and VP-level operators, owner-operators, and property General Managers, and building consensus across a multi-property group
• Strong outbound prospecting skills and genuine willingness to build your own pipeline
• Solid deal skills — discovery, business case development, pricing and financial structuring, negotiation, and closing with both new and existing clients
• Previous experience with MEDDPICC or a comparable qualification methodology is a plus
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• Must have the ability to work with minimal supervision
• Comfortable working in an entrepreneurial environment
• Travel approximately 25–35%

• Own and evolve our native iOS SDK (Swift) for AR-based shelf scanning.
• Work on the core product recognition engine that powers real-time retail analytics -from ARKit scene understanding to CoreML inference to App Store distribution.
• Build and optimize computer vision pipelines using Vision framework and CoreML
• Implement AR experiences with ARKit for real-time shelf scanning
• Package and distribute the SDK as XCFramework with proper signing and versioning
• Manage the full App Store submission and TestFlight distribution process
• Design clean, well-documented public APIs for SDK consumers
• Profile and optimize performance for real-time inference on device
• Deliver features end to end: technical design and clean architecture, implementation, phased rollout, observability to confirm impact, and on-call/incident response when needed.

• 3+ years of native iOS development in Swift
• Experience building and distributing iOS SDKs (XCFramework packaging, API design, documentation)
• Hands-on experience with App Store Connect, TestFlight, and the full submission process
• Understanding of ARKit and building AR experiences
• Experience with on-device ML using CoreML or similar frameworks
• Familiarity with Vision framework for image analysis
• Solid debugging and performance profiling skills (Instruments, Metal debugger)

• Experience with computer vision beyond Apple frameworks
• Background in retail tech or inventory management systems
• Experience integrating native SDKs with React Native or Expo
• Familiarity with Fastlane for CI/CD automation

• Staff a dedicated high-volume Account Strategy phone and chat line with adherence to service levels and schedule, engaging customers in real-time to understand their needs and ensure they are set up for long-term success on Toast
• Lead consultative, value-based retention conversations tailored to each customer's unique business and tech stack, helping them realize the full potential of the Toast platform
• Navigate complex customer conversations with professionalism, empathy, and confidence — including objection handling, competitive discussions, and contract and pricing negotiations
• Diagnose customer needs quickly and identify the best path forward to help each customer continue to grow and succeed with Toast
• Accurately document interactions, outcomes, and customer feedback with strong attention to data hygiene, case management, and reporting
• Leverage data, account insights, and internal tools to inform retention strategies and real-time decision-making
• Act as the voice of the customer, surfacing insights and competitive trends to internal partners and leadership to continuously improve the customer experience
• Operate in a focused, repeatable motion designed to work at scale while delivering exceptional, personalized customer experiences
• Collaborate cross-functionally with Sales, Support, Product, and Finance to drive customer outcomes and support escalation paths

• 2+ years of Account Management, Customer Success, or retention-focused experience with a track record of driving positive customer outcomes
• Experience working in high-volume, queue- or case-based environments with adherence to service levels and strong prioritization in real time
• Comfort navigating high-stakes, complex customer conversations with confidence and professionalism
• Strong objection handling, negotiation, and influencing skills, especially in live customer conversations
• Proven ability to operate independently while handling competing priorities in a fast-paced, changing environment
• Data-driven mindset with the ability to interpret account insights and apply them in real-time decision-making
• Strong phone presence with excellent communication, presentation, and written skills
• Self-starter with the ability to quickly assess complex scenarios and drive toward resolution

• Experience in account management, customer care, or churn prevention roles
• Payments or credit card processing knowledge
• Experience working in SaaS or tech environments
• Familiarity with Salesforce, Five9, Hex, ChiliPiper, G-Suite, and Slack
• Hospitality experience

Overview

About the Job

• Develop, tune, document, and maintain detection logic across multiple log sources including endpoint, cloud, container, and SaaS products.
• Assist in cyber forensic investigations across a variety of log sources
• Optimize log ingestion pipelines and telemetry collection to ensure high-quality, actionable security data while managing volume and cost
• Design and build SOAR playbooks and automation workflows to streamline detection triage, enrichment, and response actions
• Mentor junior security analysts and detection engineers on threat hunting methodologies, detection logic development, and investigation techniques

About You

• 6+ years of experience in a detection engineering, incident response, or offensive security role.
• Experience with 1 or more public cloud platforms (AWS, Azure, GCP)
• Deep understanding of attacker TTPs across modern zero trust environments, including identity compromise, token theft, and abuse of trust boundaries
• Proficient understanding of macOS internals and telemetry available to identify macOS specific threats
• Experience implementing detection-as-code workflows including version control, peer review processes, automated testing, and CI/CD deployment pipelines
• Basic proficiency with Python, Golang, or other programming languages
• Relevant certifications: GCFA, GCFE, GNFA, GREM, OSCP, GCIA, or similar

• Background in offensive security or red teaming
• Knowledge of machine learning for threat detection

Overview

About the Job

• Develop, tune, document, and maintain detection logic across multiple log sources including endpoint, cloud, container, and SaaS products.
• Assist in cyber forensic investigations across a variety of log sources
• Optimize log ingestion pipelines and telemetry collection to ensure high-quality, actionable security data while managing volume and cost
• Design and build SOAR playbooks and automation workflows to streamline detection triage, enrichment, and response actions
• Mentor junior security analysts and detection engineers on threat hunting methodologies, detection logic development, and investigation techniques

About You

• 6+ years of experience in a detection engineering, incident response, or offensive security role.
• Experience with 1 or more public cloud platforms (AWS, Azure, GCP)
• Deep understanding of attacker TTPs across modern zero trust environments, including identity compromise, token theft, and abuse of trust boundaries
• Proficient understanding of macOS internals and telemetry available to identify macOS specific threats
• Experience implementing detection-as-code workflows including version control, peer review processes, automated testing, and CI/CD deployment pipelines
• Basic proficiency with Python, Golang, or other programming languages
• Relevant certifications: GCFA, GCFE, GNFA, GREM, OSCP, GCIA, or similar

• Background in offensive security or red teaming
• Knowledge of machine learning for threat detection

• Drive and execute an ambitious product design strategy for your team ensuring a meaningful impact on both user experience and business outcomes.
• Bring a systems-thinking lens to the conversation and connect the dots between user insights and business goals to create experiences that keep millions of customers safe every day.
• Drive impact by framing problems and exploring solutions in collaboration with user research, UX writing, product management, engineering, marketing, and data science to deliver best in class experiences. You will have the opportunity to lead through influence.
• Design end-to-end flows that involve multiple personas – IT Admin, Security admins, End-user – and consider complex use cases that span the Okta portfolio ensuring that every user of Okta can do their work efficiently while staying secure.
• Ensure a cohesive, responsive experience across all form factors (desktop, mobile web, and dedicated applications), rigorously applying platform-specific design patterns and accessibility standards.
• Perfect the details to design scalable and usable design patterns that drive a lasting impact, ensuring they not only meet a high bar for design quality and efficiency but also enhance efficiency and consistency across the product.
• Regularly present work, concepts, and new ideas to cross-functional team members, adjacent teams, and senior leadership to drive alignment, showcase design impact and influence key product decisions.
• Champion the thoughtful, secure use of AI throughout the design process, including advanced vibe-coding for generative prototyping and efficient cross-functional collaboration.

• You easily move between big picture thinking and being detail-oriented.
• You’re curious and have experience incorporating AI into your design process, including the ability to craft tools, iterate on ideas collaboratively with AI, and document sophisticated prompts for scaled use.
• Evaluate AI-generated outputs for technical accuracy, design system adherence, and ease of use to serve as a necessary quality bar before designs move to production
• You demonstrate strong expertise in designing responsive, accessible, and inclusive experiences that scale across all device types, from mobile applications to large-scale desktop interfaces.
• You keep user goals at the heart of your solution and can also balance business objectives and engineering considerations.
• You thrive in ambiguous environments and know when to lead versus when to lean on your team members.
• You build and share empathy with people in order to deeply understand them and their needs.
• You are someone who sees design as a partner with PM and Engineering in shaping strategic and operational product and UX outcomes
• You are comfortable owning all stages of design for multiple teams within a given product area.
• You are passionate about upholding design UX principles
• You showcase story telling skills to communicate your design ideas to a variety of stakeholders.
• Your portfolio will show that you've worked on complex and challenging technical projects across all aspects of the design process (generative and evaluative research, discovery, interaction design, information architecture, visual design, etc.)
• You share our values, and work in accordance with those values

• Bachelor's degree in a related field or relevant work experience as a product designer.
• Proficient in Figma, Miro, Balsamiq and/or similar design tools.
• 5+ years of experience as a Product Designer or UX Designer, with a portfolio showcasing shipped B2B or enterprise products.
• Can provide a digital portfolio that showcases solid skills across a variety of projects, including work that has been seen and used successfully in actual products. (Portfolio link required when applying.)

• #LI_Hybrid

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

• Design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch
• Guide customer onboarding through co-development working sessions and assist when they run into roadblocks
• Write automation and design architecture for deployment templates
• Manage the operation of implementation projects
• Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience

• Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and compute technologies (EC2, serverless, VMware, VMs, Docker, Kubernetes).
• Experience with Config Management, IAC and CI/CD tools, including Ansible, Puppet, Terraform, Chef, Jenkins, Circle CI, GitHub Actions, Azure Pipelines, etc&
• Experience programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc
• Successful track record with 5+ years experience as an Architect or Consultant in a professional services team
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 30% of the time
• Growth mindset by embracing change and AI tools

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks