We are seeking a Freelance Social Media Strategist to define and execute a high-level social growth strategy. The role focuses on audience development, content strategy, short-form video, and paid social recommendations across Instagram, TikTok, and other relevant platforms. Paid media is included but secondary to building an authentic, engaged community and brand identity.Responsibilities

• Develop an audience growth strategy across Instagram, TikTok, and other social platforms
• Advise on content pillars, themes, and positioning for a distinctive social brand
• Recommend Reels and short-form video strategies, including content cadence and formats
• Build and manage community engagement initiatives and creator/fan partnerships
• Provide high-level paid media recommendations (Meta Ads, TikTok, YouTube) aligned with brand growth
• Define target audiences and advise on segmentation and growth opportunities
• Collaborate with the filmmaker and internal teams to align social strategy with broader brand objectives.

Requirements

• Proven experience in audience growth, social media strategy, and paid media for entertainment, media, or creator-led brands
• Expertise with Instagram, TikTok, Meta (Facebook), and short-form video content
• Strong understanding of community building and creator engagement
• Ability to operate independently as a freelance consultant while providing strategic guidance
• US-based or strong knowledge of the US film and entertainment audience preferred

Please mention the word ENCOURAGINGLY and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

We are seeking a Freelance Social Media Strategist to define and execute a high-level social growth strategy. The role focuses on audience development, content strategy, short-form video, and paid social recommendations across Instagram, TikTok, and other relevant platforms. Paid media is included but secondary to building an authentic, engaged community and brand identity.Responsibilities

• Develop an audience growth strategy across Instagram, TikTok, and other social platforms
• Advise on content pillars, themes, and positioning for a distinctive social brand
• Recommend Reels and short-form video strategies, including content cadence and formats
• Build and manage community engagement initiatives and creator/fan partnerships
• Provide high-level paid media recommendations (Meta Ads, TikTok, YouTube) aligned with brand growth
• Define target audiences and advise on segmentation and growth opportunities
• Collaborate with the filmmaker and internal teams to align social strategy with broader brand objectives.

Requirements

• Proven experience in audience growth, social media strategy, and paid media for entertainment, media, or creator-led brands
• Expertise with Instagram, TikTok, Meta (Facebook), and short-form video content
• Strong understanding of community building and creator engagement
• Ability to operate independently as a freelance consultant while providing strategic guidance
• US-based or strong knowledge of the US film and entertainment audience preferred

Please mention the word RIGHTEOUS and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

We are seeking a Freelance Social Media Strategist to define and execute a high-level social growth strategy. The role focuses on audience development, content strategy, short-form video, and paid social recommendations across Instagram, TikTok, and other relevant platforms. Paid media is included but secondary to building an authentic, engaged community and brand identity.Responsibilities

• Develop an audience growth strategy across Instagram, TikTok, and other social platforms
• Advise on content pillars, themes, and positioning for a distinctive social brand
• Recommend Reels and short-form video strategies, including content cadence and formats
• Build and manage community engagement initiatives and creator/fan partnerships
• Provide high-level paid media recommendations (Meta Ads, TikTok, YouTube) aligned with brand growth
• Define target audiences and advise on segmentation and growth opportunities
• Collaborate with the filmmaker and internal teams to align social strategy with broader brand objectives.

Requirements

• Proven experience in audience growth, social media strategy, and paid media for entertainment, media, or creator-led brands
• Expertise with Instagram, TikTok, Meta (Facebook), and short-form video content
• Strong understanding of community building and creator engagement
• Ability to operate independently as a freelance consultant while providing strategic guidance
• US-based or strong knowledge of the US film and entertainment audience preferred

Please mention the word ARDENTLY and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

We are seeking a Freelance Social Media Strategist to define and execute a high-level social growth strategy. The role focuses on audience development, content strategy, short-form video, and paid social recommendations across Instagram, TikTok, and other relevant platforms. Paid media is included but secondary to building an authentic, engaged community and brand identity.Responsibilities

• Develop an audience growth strategy across Instagram, TikTok, and other social platforms
• Advise on content pillars, themes, and positioning for a distinctive social brand
• Recommend Reels and short-form video strategies, including content cadence and formats
• Build and manage community engagement initiatives and creator/fan partnerships
• Provide high-level paid media recommendations (Meta Ads, TikTok, YouTube) aligned with brand growth
• Define target audiences and advise on segmentation and growth opportunities
• Collaborate with the filmmaker and internal teams to align social strategy with broader brand objectives.

Requirements

• Proven experience in audience growth, social media strategy, and paid media for entertainment, media, or creator-led brands
• Expertise with Instagram, TikTok, Meta (Facebook), and short-form video content
• Strong understanding of community building and creator engagement
• Ability to operate independently as a freelance consultant while providing strategic guidance
• US-based or strong knowledge of the US film and entertainment audience preferred

Please mention the word EXULTATION and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Okta Privileged Access Management Team (PAM)



The Okta Privileged Access Management (PAM) is an identity-centric approach to a common and critical privileged access use case. Our elegant Zero Trust architecture is purpose-built for the modern cloud and helps customers solve challenging security and operations pain points at scale. .



The Software Engineering Manager

We are looking for a manager to lead the product development team behind this fast-growing product as we continue our mission to secure the internet by building a scalable, reliable product that customers love to use.

What you’ll be doing

• Lead a team of engineers responsible for building the backend, frontend for PAM features.
• You’ll lead the adoption of AI across your team’s software development workflows, integrating it thoughtfully to improve productivity, quality, and speed.
• Work closely with Product Management to develop and implement our product roadmap.
• Empower your teams to focus on usability, scale and reliability.
• Recruit great engineers to accelerate our work.
• Mentor, retain and develop engineers as they advance in their own careers.
• Establishing clear priorities, expectations, and accountability for individuals and team
• Driving the execution and delivery of product features with high quality, collaborating with cross-functional teams, System Architects, QA, and Documentation teams

What you’ll bring to the role

• Have managed software engineering teams with end-to-end ownership over their technical stack, development environment and production performance.

• Hands-on experience with AI-assisted development tools such as GitHub Copilot and Claude, with the ability to integrate them effectively into day-to-day engineering workflows.

• Are excited to build an amazing product - and believe the best way to do so is by leading and empowering engineers.
• Are familiar with infrastructure tools such as AWS, GCP, Ansible, Terraform or Kubernetes.
• Have successfully built high-performing engineering teams which deliver their product “as a Service”.
• Have opinions on topics like feature flags, CI pipelines and technical debt.
• Are comfortable leading geographically distributed teams.
• Thrive on autonomy, and use it to get stuff done.

Required education and experience:

• 5+ years of experience building SaaS or Infrastructure software products as a software engineer or manager.
• 3+ years of experience being hands-on with Golang/Java/C++/C#
• Deep understanding of at least 1 major cloud provider (AWS/Azure/GCP)
• 2+ years of technical management experience.
• Bachelor's in CS, or equivalent

#LI-Hybrid
P24962_3467442

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

micro1 is hiring a Software Engineer (micro Platforms) to develop the internal tools, services, and infrastructure that support AI operations and platform scalability.
At a glance:
• Full-Time Position
• Remote (6-8 hours overlap with PST required)
• 1 Opening
• Salary: $120,000 to $155,000 per year
Key focus areas:
• Build full-stack applications using TypeScript, React, Node.js, and PostgreSQL
• Develop scalable APIs, internal tools, and workflow automation systems
• Improve platform reliability, observability, and developer experience
Required background:
• Experience building production full-stack systems
• Strong TypeScript, React, and Node.js skills
• Familiarity with PostgreSQL, REST APIs, AWS, and modern architectures
Nice to have: Experience with CI/CD, DevOps workflows, internal developer platforms, AI-powered products, or startup environments.
Apply now: https://jobs.micro1.ai/software-engineer-micro-platforms
Ideal for engineers who enjoy building scalable internal platforms, developer tools, and mission-critical systems from end to end.

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris. Join us! Role Overview: We are seeking a bilingual German and English content strategist for a 90-day contract. This is not just a copywriting gig. We want someone who knows how to identify story opportunities, find compelling narrative angles in complex topics, and build marketing assets in various media formats for EMEA audiences, to start. You will work as part of a pod of content strategists and writers under the leadership of the Senior Manager of Content Strategy. Key Responsibilities: - Local thought leadership: Responsible for cultivating relationships with EMEA-based Cohere leaders and subject matter experts to share their perspectives in unique, compelling ways on owned media channels. - Data storytelling: Synthesizing new and upcoming global research to produce data-led stories that position Cohere as the sovereign AI leader in the EMEA marketplace. - Localization support: Determining if existing North American thought leadership and research efforts have any relevance for EMEA and translating if appropriate. - Conversion copywriting: Supporting the Growth Team with any German-language copywriting support across email, social ads, CTV, etc. Qualifications: - Must possess Full Professional/Full Bilingual . C2 level) English & German language skills. Please do not apply for the role if you do not meet this basic requirement. - Based in Europe (GMT +1 or +2 time zones). Flexibility in work hours are required in order to partner effectively with the North American Content Team (Eastern & Pacific Time Zones) - Bachelor's degree (or European equivalent) - At least 8 years of professional experience in journalism, public relations, or technology marketing - Experience producing multimedia stories for non-technical audiences in B2B, tech, and/or AI industries - Strong critical thinking, analytical, and editorial judgment skills - Bonus: Familiar with the AI technology regulatory environment in EMEA - Bonus: Video editing skills Please include a link to a recent digital portfolio with your application. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - An open and inclusive culture and work environment - Work closely with a team on the cutting edge of AI research - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: - Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. - Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly. We have offices in Toronto, San Francisco, New York City, London, Paris, Montreal, and more coming soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.

Role OverviewSeeking pharmaceutical research professionals to design high-fidelity enterprise…See this and similar jobs on LinkedIn.Please mention the word DEFEAT and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Part-Time Administrative Assistant - Development Team (Remote)
Who We Are:
The Asher House is a…Please mention the word ROCKSTARS and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

About usAt our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities.

You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.

About our client and the roleAbout the CompanyOur client is a specialist UK-based delivery partner supporting pharmaceutical and medical device organisations across marketing, communications, education, and events. Working across print, digital, and live engagement channels, they deliver high-quality, compliant project execution within highly regulated environments.

Their work is built around strong operational delivery, deep understanding of pharmaceutical compliance processes, and a modern approach to project execution supported by technology and AI-enabled workflows.

This is an exciting opportunity to join a growing, agile delivery team supporting global healthcare brands on complex and fast-moving projects.

The OpportunityTrustee (Voluntary)Location: Remote / Flexible
Commitment: Approx. 1 day per month
Remuneration: Voluntary position (reasonable expenses may be reimbursed)

About the OrganisationOur client is a modern philanthropic organisation and donor-advised fund (DAF) focused on building sustainable, long-term impact through innovative and disciplined approaches to charitable giving and capital stewardship.

Operating at the intersection of philanthropy, governance, innovation and long-term sustainability, the organisation is developing a model designed to create enduring impact over generations. Through its donor-advised fund structure, it provides a flexible, forward-thinking platform for strategic philanthropy, long-term giving and responsible stewardship of charitable capital.

The organisation operates within a lean and agile environment and is seeking individuals who are comfortable navigating complexity, supporting innovation responsibly and helping shape scalable structures for long-term success.

The OpportunityOur client is seeking to appoint two Trustees to join its Board and contribute to the strategic oversight, governance and long-term sustainability of the organisation.

This is an opportunity to join a mission-driven organisation operating within a dynamic and evolving environment. Trustees will help ensure the organisation maintains strong governance while supporting innovation, responsible growth and long-term impact.

The organisation is particularly interested in individuals who see governance as an enabler of progress rather than a barrier to innovation.

Key Responsibilities

• Contribute to the strategic direction and governance of the organisation
• Support effective oversight of risk, compliance and organisational performance
• Provide constructive challenge and independent judgement
• Help ensure the organisation operates in line with its charitable objectives and governance responsibilities
• Support the long-term sustainability and institutional development of the organisation
• Contribute expertise, insight and professional experience to Board discussions
• Act as an ambassador for the organisation where appropriate

Candidate ProfileWe are seeking individuals who are:

• Solutions-oriented and commercially minded
• Entrepreneurial in thinking and adaptable in approach
• Strong communicators with integrity and sound judgement
• Comfortable operating in fast-moving and evolving environments
• Collaborative, thoughtful and strategically minded
• Motivated by long-term impact and sustainable philanthropy

Essential Experience

• Previous Trustee, Board, governance or senior leadership experience preferred
• Strong strategic thinking and decision-making capability
• Ability to operate effectively within complex stakeholder environments
• Understanding of governance, accountability and organisational oversight

Desirable ExperienceFor one Trustee appointment, a background in legal, regulatory or governance matters would be highly desirable.

For another Trustee appointment, a background in finance, accounting, investment oversight or financial governance would be highly desirable.

Additional experience that may be valuable includes:

• Charities, foundations or philanthropic organisations
• International operations or governance
• Risk management or institutional development
• Commercial, technology or investment-related sectors

Working Arrangement

• Remote
• Approx. 1 day per month, with occasional additional time for Board meetings and strategic input

Diversity & Inclusion

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here.

Please mention the word SUPPORT and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Join Mercier Consultancy MD as an Experienced English Speaking Freelance Recruiter and be part of a dynamic team that connects talented professionals with exceptional career opportunities around the world. This remote role offers flexibility, autonomy, and the chance to leverage your recruiting expertise in a global context.

Responsibilities:

• Source, engage, and attract high-quality candidates across diverse industries and markets.
• Conduct comprehensive interviews assessing candidates’ skills, experience, and cultural fit.
• Build and nurture strong professional relationships with candidates, guiding them through the recruitment process effectively.
• Collaborate with hiring managers to understand recruitment needs and deliver tailored hiring solutions.
• Manage the end-to-end recruitment lifecycle including job posting, screening, negotiation, and offer closure.
• Stay current with industry trends, recruitment technologies, and best practices to enhance recruitment strategies.
• Provide timely updates and insights to internal teams on recruitment progress and market dynamics.

• Fluent in English (written and spoken) with excellent communication skills.
• Proven experience as a recruiter or talent acquisition specialist, preferably in a freelance capacity.
• Strong interpersonal skills and ability to build relationships with candidates and hiring managers.
• Ability to work independently, managing multiple recruitment projects efficiently.
• Proficient with recruitment tools, job boards, and social media platforms for sourcing candidates.
• Excellent organizational skills and attention to detail.
• Adaptable, proactive, and willing to embrace new challenges and learning opportunities.

• Work Remote Worldwide
• Schedule Your Own Hours
• Payment On Commission Per Hired Candidate
• Access To All Our Open Positions
• Full Backoffice Support
• And More..

Please mention the word EARNEST and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Required Skills & Qualifications
• 4–7 years of experience in Business Intelligence / Data Analytics
• Strong expertise in Power BI (Desktop & Service)
• Advanced knowledge of:
o DAX (Data Analysis Expressions)
o Power Query (M)
• Proficiency in SQL (query tuning, complex joins, stored procedures)
• Experience with data warehousing concepts (Star/Snowflake schemas)
• Hands-on experience with Azure (ADF, Synapse, Data Lake) – preferred
• Understanding of data governance and security principles
• Strong analytical and problem-solving skills
#only immediate joiners

Role OverviewApply your administrative expertise to create and review structured, high-quality…See this and similar jobs on LinkedIn.Please mention the word EXCEED and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Humanities, Arts & Culture Evaluator Remote | Contract | $80 $120/hr | Flexible HoursPlease mention the word THRILLS and tag RMzguMTU2LjEzLjUz when applying to show you read the job post completely (#RMzguMTU2LjEzLjUz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

For nearly 40 years, nonprofit AccessLex Institute® has been partnering with our member…See this and similar jobs on LinkedIn.Please mention the word JUSTLY and tag RMTA0LjIzOC4yMDUuOTA= when applying to show you read the job post completely (#RMTA0LjIzOC4yMDUuOTA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Posted 5:15:56 PM. Advanced RevCycle · Remote · Full TimeDepartment: Human ResourcesType: Full…See this and similar jobs on LinkedIn.Please mention the word RICHLY and tag RMTA0LjIzOC4yMDUuOTA= when applying to show you read the job post completely (#RMTA0LjIzOC4yMDUuOTA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

STARS + HONEY: Head of Consumer Experience

ROLE OVERVIEW

Stars + Honey is a fast-growing functional nutrition brand on a mission to eliminate compromise in health and indulgence. Our products deliver joyful flavor and clean functionality, making everyday wellness feel like a treat rather than a trade-off.

As we enter our next phase of growth — scaling from a strong DTC foundation into national retail — we are seeking a Head of Consumer Experience to build and lead a best-in-class consumer experience function.

This role is critical to:

• Delivering an exceptional consumer experience across every touchpoint
• Increasing consumer loyalty, repeat purchase, and advocacy
• Protecting and strengthening the Stars + Honey brand reputation
• Turning consumer feedback into actionable business insights
• Building scalable systems and processes that support rapid growth

This leader will own the end-to-end consumer experience strategy and operations across DTC, Amazon, and retail support channels, ensuring every interaction reflects the premium, joyful, and consumer-first experience that defines Stars + Honey.

This role reports to the Chief Brand & Commercial Officer.

IMPACT OF THIS ROLE

As Director of Consumer Experience, you will play a critical role in shaping how consumers experience Stars + Honey across every stage of their journey.

• You will build the systems, processes, and standards that ensure consumers receive thoughtful, timely, and effective support while helping the organization learn from every interaction.
• You will own the consumer experience from first purchase through repeat purchase, ensuring that every question, concern, product issue, and moment of delight strengthens trust in the brand.
• You will serve as the voice of the consumer internally, partnering closely with Brand, Growth, Sales, Operations, and Product Development to identify opportunities, solve problems, and improve the overall consumer experience.

This is a unique opportunity to build a consumer experience function that not only supports consumers, but strengthens loyalty, drives advocacy, and contributes meaningfully to long-term brand growth.

WHAT YOU’LL OWN

1. Consumer Care Operations

Own and elevate the day-to-day consumer experience across all channels:

• Manage consumer support across email, website, social media, Amazon, and retail-related inquiries
• Establish service standards, response time expectations, and escalation protocols
• Develop and maintain SOPs, workflows, and response playbooks
• Ensure all consumer interactions reflect the Stars + Honey brand voice and values
• Continuously identify opportunities to improve the consumer experience while increasing operational efficiency

Success = fast response times, exceptional service, and consistently positive consumer experiences.

1. Consumer Satisfaction & Service Excellence

Build a consumer experience function that consumers genuinely love interacting with:

• Establish and monitor key consumer experience KPIs
• Track and improve response times, resolution rates, satisfaction scores, and recurring issues
• Conduct regular quality assurance reviews and coaching
• Identify friction points and implement improvements
• Create systems that make it easy for consumers to get the help they need

Success = stronger consumer satisfaction, fewer service issues, and increased consumer loyalty.

1. Reviews, Reputation & Brand Advocacy

Protect and strengthen the Stars + Honey brand across every consumer touchpoint:

• Monitor consumer sentiment across reviews, social channels, and support interactions
• Own review management across Amazon, DTC, and key retail partners
• Identify recurring themes and partner cross-functionally to address root causes
• Build systems that encourage ratings, reviews, referrals, and advocacy
• Help turn satisfied consumers into passionate brand ambassadors

Success = stronger brand sentiment, increased positive reviews, and growing consumer advocacy.

1. Voice of Consumer & Insights

Serve as the voice of the consumer throughout the organization:

• Collect and analyze feedback from support channels, reviews, surveys, and social conversations
• Identify trends, opportunities, and recurring pain points
• Develop recurring Voice of Consumer reporting for leadership
• Translate consumer feedback into actionable recommendations
• Partner with Brand, Product Development, Sales, and Operations to improve products, experiences, and communications

Success = consumer insights directly influence business decisions and help drive continuous improvement.

1. Consumer Recovery & Escalation Management

Own resolution of complex consumer issues and ensure challenging situations become opportunities to build trust:

• Manage escalated service issues and product-related concerns
• Partner with Operations and Quality teams to investigate product feedback and complaints
• Develop consumer recovery programs and service recovery best practices
• Create clear communication frameworks for handling sensitive situations
• Success = consumers leave even difficult interactions feeling heard, valued, and confident in the brand.

1. Systems, Technology & Scalability

Build the infrastructure needed to support rapid growth:

• Own consumer experience platforms and tools
• Improve workflows, automation, and reporting capabilities
• Develop dashboards and reporting that provide visibility into performance and consumer trends
• Manage external consumer care agencies and partners
• Build systems that scale as the business continues to grow

Success = scalable infrastructure that supports exceptional service without sacrificing quality.

1. Team & Partner Leadership

• Recruit, develop, and lead a high-performing consumer experience team
• Manage external partners and agencies
• Establish clear goals, accountability, and performance expectations
• Foster a consumer-first mindset across the organization

WHAT SUCCESS LOOKS LIKE (First 6–12 Months)

• Consumer response times improve significantly
• Consumer satisfaction scores exceed established benchmarks
• Ratings and reviews improve across key channels
• Recurring service issues and escalations decline
• A structured Voice of Consumer program is established
• Consumer feedback is regularly shared and acted upon across the organization
• Scalable systems and processes are implemented to support future growth
• Consumer experience becomes a meaningful driver of loyalty, advocacy, and repeat purchase

WHO YOU ARE

Experience

• 5–10+ years of experience in Consumer Experience, Customer Service, Consumer Care, Customer Success, or related functions
• Experience scaling support operations within high-growth consumer brands
• Background in DTC, eCommerce, CPG, or omnichannel consumer businesses
• Experience building processes, systems, and teams in fast-paced environments

Capabilities

• Deep understanding of consumer experience and customer service best practices
• Strong operator who enjoys building systems and solving problems
• Highly consumer-centric with exceptional empathy and judgment
• Strong analytical mindset with the ability to translate data and feedback into action
• Effective cross-functional collaborator

Leadership Traits

• High ownership mindset
• Strong communication skills
• Detail-oriented and operationally rigorous
• Bias toward action and continuous improvement
• Passion for building brands consumers genuinely love

WHY THIS ROLE MATTERS

This role is central to Stars + Honey's ambition to become a leading omnichannel nutrition brand by:

• Delivering exceptional consumer experiences at scale
• Building deeper relationships with consumers
• Strengthening trust, loyalty, and advocacy
• Protecting and enhancing brand reputation
• Turning consumer feedback into meaningful business improvements
• At Stars + Honey, we believe consumers should never have to compromise between health and indulgence. This role ensures they never have to compromise on their experience with our brand, either.

Please mention the word BRAVERY and tag RMTA0LjIzOC4yMDUuOTA= when applying to show you read the job post completely (#RMTA0LjIzOC4yMDUuOTA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Posted 11:38:40 PM. RainFocus, one of the most innovative software companies, is in search of an exceptional HR…See this and similar jobs on LinkedIn.Please mention the word GENTLE and tag RMTA0LjIzOC4yMDUuOTA= when applying to show you read the job post completely (#RMTA0LjIzOC4yMDUuOTA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

REQ ID - CSQ427R107

Location: Toronto, ON

Build and lead a team of Delivery Solution Architects. DSA’s lead the post sales technical strategy for our largest Enterprise customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires resource orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem.

As a DSA Manager, you will shape and monitor the post sales execution strategy for the customers in your region, in close collaboration with our sales, pre-sales and professional services teams as well as partners. You will be responsible for the DSA team in the Canada region and you will report to the Director, Field Engineering in Canada.

You will make investment decisions in collaboration with the sales and pre sales managers for your region. You will help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers.

You will be technical sponsor and thought-leader to a select number of customers. You will hire and coach your team to prioritize and work with different customer stakeholders up to C-level executives, with the goal of driving usage growth by getting use cases into production, faster.

You and your team will contribute to the creation of assets to build the Delivery Solution Architecture practice and improve effectiveness and consistency in working with customers.

The Impact You Will Have

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)
• Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode
• Keep your team of DSA’s ahead of the technical curve. A DSA adds value by maintaining advanced knowledge of the technology stack, and advising customers on the best use of it in their architecture. You will make sure that your team is continuously learning and staying in-line with the other field functions while consistently exceeding their certification goals
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance
• Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology
• Build relationships and partner with Sales, pre Sales and professional services teams to accelerate growth of customers
• Work with cross functional teams to reduce customer risk and help your team with escalations and address any issues or blockers
• Lead team activities to monitor customer progress and forecast growth
• Provide input to grow and improve internal processes, drive operational rigor and lead programs that drive impact across the organization
• Maintain a robust hiring pipeline at all times

What We Look For

• 7+ years of successful experience in a customer facing role
• Proven delivery experience in SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science.
• Experience building and leading technical post-sales teams - hiring, on-boarding, and enabling post-sales professionals
• Trusted advisor to technical executives that guide strategic data project delivery decisions
• Lead a team through best practices for architecture discussions, use case Go-Lives, creating project and execution plans and customer growth strategy
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners
• Experience in delivery and deployment of workloads or data products into production, e.g. in a delivery architect, project manager, devops, or service/product owner role
• Conversant with business issues our customers face today and likely big data use cases in different industries

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticpates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.



Canada Pay Range
$254,000-$340,000 CAD
About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark", Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.