At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Software Engineer / Senior PHP developerSo, what’s the role all about?Have you ever been disappointed with customer support and get the impression that they are unable to help you? It didn't have to be the fault of a particular person, but just a manifestation of outdated tools that they may use.
Until now, companies have focused on individual parts of the process, but not on covering the entire customer experience. NICE CXone has a solution that covers the issue from start to finish. Thanks to this, the market rates us as a world leader.
Our team in Prague is developing an ecosystem that connects businesses and their customers through digital channels such as WhatsApp, Chat, or Instagram. We offer tools that automate and support agents' work and improve their efficiency with technologies such as AI, Cloud, and big data.
We are looking for an experienced PHP developer to our SCRUM team, who will help us to further expanded our digital platform, drive integrations with other products and focus on constant improvement of our services performance.
We have developed a globally used platform for customer care, used by large companies. 5,000 requests per second flow through our APIs in 10 AWS regions around the world. So exceptional quality of the delivery and rigorous regression and performance testing is what we focus at.
We try to write cleanly, pay attention to SRP, create atomic pull requests, continuously refactor, have a CI/CD pipeline.
How will you make an impact?- Technically advance the business-critical product.
- Ensure product and code quality using best practices, patterns, supportability, observability, stability, and scalability.
- Help us to integrte it with other portfolio products.
- Cooperate with other wonderful team members here in Prague, our colleagues USA, or India
- Work with the QA engineers to maintain product quality.
Have you got what it takes?- PHP 8.2, Docker, MySQL/RDS
- Optional: Elasticsearch/OpenSearch
- Optional: AWS experience (Amazon Lambda, SQS, Kinesis, S3, &)
- Development techniques: SOLID, Clean code, Code review
- Ability to communicate in Czech/Slovak and English language
What’s in it for you?- Modern, newly reconstructed office in Karlín near the metro station KYi~íkova
- Unlimited vacation & flexible mode - We can miss you for a month if you come back to our office at least 2 times a week.
- Hackathons 8 days a year.
- Fully paid sick leave.
- You will practice English with colleagues from America.
- Football, push-up challenge, sometimes a tap - the more of us in the office, the more often.
- Minimum meetings.
- Corporate breakfast.
- Budget for further education.
- Business Laptop.
- Stable Employment.
Requisition ID: 10150.
Reporting into: Manager, Engineering.
Role Type: Individual Contributor.
**CZ
Medior / Senior PHP developer**
O
em tedy tato role je?U~ jste nkdy byli zklamaní ze zákaznické podpory a máte dojem, ~e vám nejsou schopni pomoci? Nemuselo to b�t vinou konkrétního
lovka, ale jen projevem zastaral�ch nástrojo, které mo~e pou~ívat.
Doposud se firmy zamYovaly na jednotlivé
ásti procesu, ale ne na pokrytí celé zákaznické zkuaenosti. NICE CXone má Yeaení, které pokr�vá zákaznickou cestu od za
átku do konce. Díky tomu nás trh hodnotí jako svtového lídra.
Náa t�m v Praze vyvíjí ekosystém, kter� propojuje firmy a jejich zákazníky prostYednictvím digitálních kanálo, jako je WhatsApp, Chat nebo Instagram. Nabízíme nástroje, které automatizují a podporují práci agento a zlepaují jejich efektivitu pomocí technologií jako je AI, Cloud a big data.
Do naaeho SCRUM t�mu hledáme zkuaeného PHP v�vojáYe, kter� nám pomo~e dále rozaiYovat naai digitální platformu, Yídit integrace s dalaími produkty a zamYí se na neustálé zlepaování v�konu naaich slu~eb.
Vyvinuli jsme globáln vyu~ívanou platformu pro pé
i o zákazníky, kterou vyu~ívají velké spole
nosti. 5 000 po~adavko za sekundu protéká naaimi API v 10 regionech AWS po celém svt. Proto se zamYujeme na v�jime
nou kvalitu dodávky a pYísné regresní a v�konnostní testování.
Sna~íme se psát
ist, vnujeme pozornost SRP, vytváYíme atomické pull requesty, prob~n refaktorujeme, máme CI/CD pipeline.
Na co budete mít vliv?- Technicky vylepaíte produkt, kter� je pro podnikání dole~it�.
2. Zajistíte kvalitu produkto a kódu pomocí osvd
en�ch postupo, vzoro, podporovatelnosti, pozorovatelnosti, stability a akálovatelnosti.
- Pomo~ete nám produkt integrovat s dalaími produkty portfolia.
4. Spolupracujete s dalaími skvl�mi
leny t�mu zde v Praze, naaimi kolegy v USA a Indii
- Spolupracujte s in~en�ry QA na udr~ení kvality.
Máte na to?- PHP 8.2, Docker, MySQL/RDS
- Volitelné: Elasticsearch/OpenSearch
- Volitelné: Zkuaenosti s AWS (Amazon Lambda, SQS, Kinesis, S3, ...)
- V�vojové techniky: SOLID, ist� kód, Kontrola kódu
5. Schopnost komunikovat v
eském/slovenském a anglickém jazyce
Co z toho budete mít vy?- Moderní, nov zrekonstruovaná kanceláY v Karlín u stanice metra KYi~íkova
- Neomezená dovolená a flexibilní re~im - Mo~eme vás msíc postrádat, pokud se vrátíte do naaí kanceláYe alespoH 2krát t�dn.
- Hackathony 8 dní v roce.
- Pln placená nemocenská.
5. Procvi
íte si angli
tinu s kolegy z Ameriky.
6. Fotbal, kliková v�zva, ob
as euknutí -
ím více nás v kanceláYi, tím
astji.
7. Minimální po
et schozek.
- Firemní snídan.
9. Rozpo
et na dalaí vzdlávání.
- Firemní notebook.
- Stabilní zamstnání.
ID po~adavku: 10150.
Hláaení do: Mana~er, Engineering.
Typ role: Individuální pYispvatel.
#LI-Hybrid
About NiCENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.