Specialist II, Facilities, Property Operations

**About Carvana
**At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.

**About the team and position
**Carvana’s Infrastructure Development department is known for its team-oriented, fast-paced environment. We expect bright people, willing to roll up their sleeves, take on new assignments, thrive on ambiguity, and juggle as many things at once. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

What you’ll be doing

• Support the facility maintenance request system for all Carvana locations in the assigned portfolio.
• Manage property maintenance programs and assist with site responsibilities.
• Develop relationships and act as a liaison between Carvana employees, external vendors, and in some cases, the landlords that maintain the building and equipment at each location.
• Assist with invoicing, annual maintenance budgeting, and cost tracking.
• Partner with vendors to ensure services are delivered in accordance with contracts and agreed on standards and document and escalate any instances of poor performance.
• Partner with the Property Operations Management to provide facilities coverage and after-hours on-call emergency response.
• Identify and suggest process improvements in order to continuously provide innovative ways to deliver excellent service to all facility users.
• Onboarding of vendors at legacy and new locations.
• Ability to streamline and document team processes to improve efficiencies
• Support the process of introducing new initiatives to facilities as Carvana grows. Ability to manage cross functional trade projects in assigned regions.
• Act as a mentor and assist in the onboarding of new team members. Responsible for training and support of coordinators to help resolve complex or emergency issues.
• Other duties as assigned.

What you should have/know

• A Bachelor’s degree from an accredited undergraduate institution is preferred.
• 4+ year experience in a facilities role.
• Ability to communicate clearly and concisely, both written and oral.
• Strong Google Suite skills.
• Strong organizational skills and acute attention to detail.
• Ability to build relationships with peers, executive level management, and external vendors.
• Exceptional deadline and time management skills.
• Ability to work both independently and collaboratively.
• Willingness to work within multiple time zones.
• Excellent interpersonal skills.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

It would be great if you also have

• Proficiency with business process documentation and improvement.
• Proficiency in google sheets/docs.
• Knowledge of Issue and Project Tracking software.

**Don't Meet 100% of the Qualifications?
**At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!

What we’ll offer in return

• Full-Time hourly position with a competitive rate.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

**Other requirements
**To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

**Legal stuff
**Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are scaling fast and looking for hundreds of creators to produce short-form content for [Gossip Drop]. If you know how to make content go viral, we want to pay you for your reach.
What’s In It For You?
💰 CPM-Based Pay: Earn more as your views grow. No salary caps.
💳 Weekly Payouts: Fast, reliable compensation for your work.
📈 Full Support: Detailed briefs and a community of creators to help you optimize.
✨ Zero Upfront Costs: We will never ask you for money to join.
The Ask
We need daily, high-impact posts . Whether you’re a seasoned pro or a rising talent with a phone and 2 hours a day, we have space for you.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a Principal Technical Risk Analyst to lead and mature Toast’s Technical Risk Program. This role will report to the Sr. Director of Technical Governance, Risk, & Compliance and is part of the Information Security Organization. This is a high-impact, senior individual contributor role responsible for owning the end-to-end cyber risk management program, including risk identification, assessment, reporting, and integration into enterprise risk and leadership decision-making. This role is not about maintaining a process — it is about building, operationalizing, and leading a program that drives real business decisions and outcomes.

You will partner closely with:

• Enterprise Risk Management (ERM)
• Security Engineering, Infrastructure, and Product teams
• Technical Compliance and Governance teams
• Senior leadership and executive forums

You will play a key role in advancing and scaling our Technical Risk program, further strengthening our data-driven approach to risk management and enabling informed, timely decision-making across the business.



A day in the life (Responsibilities)

Own and Lead the Technical Risk Program

• Own the end-to-end cyber risk lifecycle: risk identification, assessment, prioritization, mitigation tracking, and reporting
• Establish and operationalize a scalable risk operating model (risk discovery → intake → assessment → reporting → monitoring)
• Ensure the program operates with a predictable cadence, clear ownership, and strong execution rigor
• Drive adoption of the program across Security, Product, Engineering, and Infrastructure teams

Lead Technical Risk Management Across the Lifecycle

• Lead the end-to-end technical risk management lifecycle through close partnership with cross-functional stakeholders
• Establish and scale risk discovery mechanisms, including:
• Stakeholder engagement across Engineering, Product, Infrastructure, and Security
• Inputs from audits, incidents, assessments, and external signals
• Ensure continuous identification and prioritization of emerging and high-impact risks
• Translate technical issues into clear, business-relevant risk narratives
• Act as a trusted partner and challenger, influencing stakeholders to drive timely risk mitigation and resolution

Drive Risk Program Maturity and Transformation

• Lead the evolution of the technical risk program to support scale, consistency, and improved visibility In partnership with ERM, operate within, suggest enhancements to, and manage the following:
• Risk taxonomy and classification models
• Risk assessment and prioritization frameworks
• Risk-to-control mapping (linking risks to the controls and a Common Controls Framework)
• Own and evolve the use of Optro (fka AuditBoard) RiskOversight as the system of record
• Improve data quality, reporting capabilities, and workflow scalability
• Operationalize the program within AuditBoard RiskOversight (Optro) as the system of record
• Build scalable processes that enable automation, reporting, and AI use cases

Enable Risk Governance and Decision Making Through Risk Insights

• Develop and deliver clear, executive-ready risk reporting and dashboards
• Manage and lead the Technical Risk Subcommittee and related governance forums:
• Prepare committee materials to ensure meetings are structured, actionable, and decision-oriented
• Clearly articulate risks, impacts, and recommended actions
• Provide leadership with:
• Visibility into top risks, mitigation plan progress, and trends
• Clear trade-offs and prioritization inputs
• Partner with Enterprise Risk Management (ERM) to align on risk taxonomy, reporting, and governance

Communicate, report, and escalate upward to the Enterprise Risk and Compliance Committee (ERCC)
What you'll need to thrive (Requirements)

Core Experience

• 8–12+ years of experience in Technical Risk, Security GRC, ERM, or related fields
• Proven experience owning and leading a technical/cyber risk program
• Strong understanding of:
• Cybersecurity domains (cloud, infrastructure, IAM, application security)
• Risk frameworks (NIST CSF, ISO 27001, etc.)
• Experience operating in high-growth, complex, cloud-based environments

Program Leadership & Execution

• Demonstrated ability to:
• Build and operationalize programs from 0 → 1 and 1 → scale
• Drive predictable execution cadence and rigor
• Translate ambiguity into structured, executable plans
• Strong program management discipline (planning, tracking, follow-through)

Risk & Analytical Thinking

• Ability to:
• Translate technical issues into clear risk narratives and business impact
• Prioritize risks based on impact and likelihood
• Drive data-informed decision-making

Communication & Influence

• Exceptional communication skills:
• Executive-ready written and verbal communication
• Ability to structure updates: What / So What / Now What / Decision Needed
• Proven ability to influence:
• Senior stakeholders
• Cross-functional teams without direct authority

Tooling & Systems

• Experience with GRC tools such as:
• Optro (fka AuditBoard-preferred), ServiceNow GRC, Workiva, etc.
• Ability to:
• Drive tool adoption and configuration
• Translate business processes into scalable system workflows

Special Sauce or Bonus Ingredients (Nice-to-Haves)

• Experience integrating technical risk into ERM programs
• Experience building risk dashboards, metrics, and reporting frameworks
• Familiarity with automation, AI, or data-driven GRC approaches
• Relevant certifications (CISSP, CISM, CISA, CRISC)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

**Our Total Rewards Philosophy
**We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range
$131,000-$210,000 CAD
How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a Principal Technical Risk Analyst to lead and mature Toast’s Technical Risk Program. This role will report to the Sr. Director of Technical Governance, Risk, & Compliance and is part of the Information Security Organization. This is a high-impact, senior individual contributor role responsible for owning the end-to-end cyber risk management program, including risk identification, assessment, reporting, and integration into enterprise risk and leadership decision-making. This role is not about maintaining a process — it is about building, operationalizing, and leading a program that drives real business decisions and outcomes.

You will partner closely with:

• Enterprise Risk Management (ERM)
• Security Engineering, Infrastructure, and Product teams
• Technical Compliance and Governance teams
• Senior leadership and executive forums

You will play a key role in advancing and scaling our Technical Risk program, further strengthening our data-driven approach to risk management and enabling informed, timely decision-making across the business.



A day in the life (Responsibilities)

Own and Lead the Technical Risk Program

• Own the end-to-end cyber risk lifecycle: risk identification, assessment, prioritization, mitigation tracking, and reporting
• Establish and operationalize a scalable risk operating model (risk discovery → intake → assessment → reporting → monitoring)
• Ensure the program operates with a predictable cadence, clear ownership, and strong execution rigor
• Drive adoption of the program across Security, Product, Engineering, and Infrastructure teams

Lead Technical Risk Management Across the Lifecycle

• Lead the end-to-end technical risk management lifecycle through close partnership with cross-functional stakeholders
• Establish and scale risk discovery mechanisms, including:
• Stakeholder engagement across Engineering, Product, Infrastructure, and Security
• Inputs from audits, incidents, assessments, and external signals
• Ensure continuous identification and prioritization of emerging and high-impact risks
• Translate technical issues into clear, business-relevant risk narratives
• Act as a trusted partner and challenger, influencing stakeholders to drive timely risk mitigation and resolution

Drive Risk Program Maturity and Transformation

• Lead the evolution of the technical risk program to support scale, consistency, and improved visibility In partnership with ERM, operate within, suggest enhancements to, and manage the following:
• Risk taxonomy and classification models
• Risk assessment and prioritization frameworks
• Risk-to-control mapping (linking risks to the controls and a Common Controls Framework)
• Own and evolve the use of Optro (fka AuditBoard) RiskOversight as the system of record
• Improve data quality, reporting capabilities, and workflow scalability
• Operationalize the program within AuditBoard RiskOversight (Optro) as the system of record
• Build scalable processes that enable automation, reporting, and AI use cases

Enable Risk Governance and Decision Making Through Risk Insights

• Develop and deliver clear, executive-ready risk reporting and dashboards
• Manage and lead the Technical Risk Subcommittee and related governance forums:
• Prepare committee materials to ensure meetings are structured, actionable, and decision-oriented
• Clearly articulate risks, impacts, and recommended actions
• Provide leadership with:
• Visibility into top risks, mitigation plan progress, and trends
• Clear trade-offs and prioritization inputs
• Partner with Enterprise Risk Management (ERM) to align on risk taxonomy, reporting, and governance

Communicate, report, and escalate upward to the Enterprise Risk and Compliance Committee (ERCC)
What you'll need to thrive (Requirements)

Core Experience

• 8–12+ years of experience in Technical Risk, Security GRC, ERM, or related fields
• Proven experience owning and leading a technical/cyber risk program
• Strong understanding of:
• Cybersecurity domains (cloud, infrastructure, IAM, application security)
• Risk frameworks (NIST CSF, ISO 27001, etc.)
• Experience operating in high-growth, complex, cloud-based environments

Program Leadership & Execution

• Demonstrated ability to:
• Build and operationalize programs from 0 → 1 and 1 → scale
• Drive predictable execution cadence and rigor
• Translate ambiguity into structured, executable plans
• Strong program management discipline (planning, tracking, follow-through)

Risk & Analytical Thinking

• Ability to:
• Translate technical issues into clear risk narratives and business impact
• Prioritize risks based on impact and likelihood
• Drive data-informed decision-making

Communication & Influence

• Exceptional communication skills:
• Executive-ready written and verbal communication
• Ability to structure updates: What / So What / Now What / Decision Needed
• Proven ability to influence:
• Senior stakeholders
• Cross-functional teams without direct authority

Tooling & Systems

• Experience with GRC tools such as:
• Optro (fka AuditBoard-preferred), ServiceNow GRC, Workiva, etc.
• Ability to:
• Drive tool adoption and configuration
• Translate business processes into scalable system workflows

Special Sauce or Bonus Ingredients (Nice-to-Haves)

• Experience integrating technical risk into ERM programs
• Experience building risk dashboards, metrics, and reporting frameworks
• Familiarity with automation, AI, or data-driven GRC approaches
• Relevant certifications (CISSP, CISM, CISA, CRISC)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

**Our Total Rewards Philosophy
**We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A
$159,000-$254,000 USD
Zone B
$138,000-$221,000 USD
Zone C
$125,000-$200,000 USD
How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending agents down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX AGENT AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp’s UK-based overnight coverage strategy. Team members will work a set 40-hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs. - Hours Expected: CX Phone Agents work a set 40-hour/week schedule assigned through a schedule-bid process. Work shifts will span anywhere between 7:00 AM–11:00 PM GMT, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Agents also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - This is a fast-changing environment: Ramp’s product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously. - You’ll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp’s broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) • Flexible PTO • Unlimited AI token usage • Centralized home-office equipment ordering • Health and wellness stipend • Budget for intra-office travel • Weekly coffee stipend UNITED STATES • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents • One Medical annual membership • 401(k), including employer match on contributions made while employed by Ramp • Fertility HRA (up to $10,000 per year) • Parental leave: up to 16 weeks (80 days) at 100% pay • Pet insurance • In-office perks: lunch, snacks, drinks, and more • Relocation support to NYC or SF (as needed) CANADA • Group medical, dental, and vision coverage through Sun Life • Life, AD&D, and disability coverage • Fertility drug coverage (up to $4,000 lifetime) • Group Retirement Plan with employer match (RRSP + DPSP) • Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay • Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM • Private medical insurance through Freedom Elite • Virtual GP and at-home care via eMed x Livi • Workplace pension through Penfold, with salary sacrifice option • Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

Heyy, I made a list of recent Tech jobs for you all!

Location: Fully Remote
Female-preferred
Role Description:

• Source and screen technical candidates
• Coordinate interviews with clients
• Manage candidate communication end-to-end

Requirements:

• Strong communication and good English skills
• Organized and able to handle multiple positions

Nice to Have:

• Recruiting or staffing agency experience

Pay rate: $15/hr

MongoDB is seeking a Senior Software Engineer to join the Atlas Clusters Platform team in NYC. The team is responsible for building MongoDB Atlas, our database-as-a-service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The team develops software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all MongoDB customers.

We are looking to speak to candidates who are based in the NYC area and would like a hybrid or in-office working model.

What you’ll do

• Build and design new features for MongoDB Atlas
• Contribute to and lead complex technical projects
• Work with stakeholders throughout MongoDB to build our roadmap and product offerings
• Work with customers and support engineers to fix issues and become part of our on-call rotation
• Collaborate with team members to develop our codebase, best practices, and design principles
• Foster an inclusive and respectful work environment according to MongoDB's Core Values

We’re looking for someone who

• Has at least 6 years of professional software development experience
• Is skilled at writing large-scale, distributed backend systems in a compiled language (Go, Java, C#, etc.)
• Has experience with at least one major cloud provider technology (AWS, Azure, GCP)
• Has led the launch of a new module and maintained it in production
• Is eager to solve tough problems
• Has excellent communication skills
• Is curious, collaborative, and motivated

Success Measures

• In 3 months, you'll have shipped code into production and collaborated with the team to solve tough problems
• In 6 months, you'll have contributed to a large project and joined our on-call rotation
• In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2273430494

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:
$126,000-$248,000 USD

FEQ327R157

As a Field Engineering Manager, you will lead a team of technical pre-sales Solutions Architects and Solutions Engineers across the Qatar & Africa markets. Your experience partnering with the sales organisation will help drive revenue with the right approach whilst coaching sales and pre-sales teams to work together. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions, support complex sales cycles, and build relationships with important partners in large corporations.

The impact you will have:

• Hire, mentor and grow the pre-sales team for the Qatar & Africa markets
• Build a motivated collaborative culture within a hyper-growth team to embody and promote Databricks customer-obsessed, teamwork and diverse culture
• Support increased return on investment of SA involvement in sales cycles
• Ensure a solution and value-based selling within the field-engineering organization
• Display an understanding of needs and revenue potential for accounts in the assigned region
• Engage with key customer executives to build and strengthen strategic partnerships
• Ensure close alignment with partners and internal services to secure implementation strategies within accounts
• Continue to build Databricks' brand as a member of the Leadership team in partnership with Marketing and Sales teams across the region

What we look for:

• Experience managing a team of successful Big Data, Cloud, or SaaS professionals
• Experience in consumption based business environments
• Have experience mentoring and scaling technical teams
• Success in instituting processes for technical field members to lead efficiency and product focus
• Ability to partner and collaborate with Sales and other cross-functional leaders
• Passionate about data and AI market and Cloud software models and being able to deliver a strong POV on the value of Databricks solutions
• Technical or consulting background either in Data Engineering, Database technologies or Data Science
• Strong communication skills. Italian native-speaker and fluent in English.

Note: Location for the role is either Paris or London (i.e. within commutable distance).

#LI-hybrid

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark", Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

Discord's Privacy team handles the user-facing side of privacy at scale — processing complaints, supporting investigations, and preparing materials that feed into regulatory engagements. In this role, you'll work from established playbooks to manage a steady volume of incoming privacy requests, support the team's investigation workflows, and serve as an escalation point for the BPO contractors who handle initial queue triage. You'll report to our Senior Manager, Privacy and work closely with the Senior Privacy Analyst on the team's day-to-day operations.

This is a high-execution role. You don't need to be a privacy expert, but you do need to be organized, detail-oriented, and comfortable managing a consistent volume of case work — including some that supports engagements with regulators.

This is a 5-month temporary position.

What You'll Be Doing

• Handle privacy complaints submitted by users, working from established intake and response workflows.
• Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel.
• Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps.
• Assist in preparing supporting materials for regulatory inquiries and responses to data protection authorities.
• Maintain queue tracking and case documentation so the broader team has clear visibility into status and volume.
• Flag patterns or emerging issues to the Senior Privacy Analyst for review.

What You Should Have

• 1.5+ years of experience in trust and safety, legal response, privacy operations, or a similar high-volume case-handling role.
• Strong ability to follow established playbooks and apply consistent judgment across a high volume of similar requests.
• Clear, concise written communication — your escalations should give the person receiving them exactly what they need, no more.
• Comfort working independently on well-defined workflows while knowing when to flag something that needs a second set of eyes.
• Strong attention to detail and written communication skills.
• Strong ability to handle sensitive user data and complaints in a professional and discreet manner.

Bonus Points

• Familiarity with GDPR, CCPA, or other data protection frameworks at a conceptual level.
• Prior experience supporting regulatory response workstreams or working alongside legal or compliance teams.
• Experience working with or overseeing BPO/contractor teams in a queue management context.

This position is US-based and can be remote, but if you live in the Bay Area, you’re welcome to work from our beautiful SF office.

The US base salary range for this temporary full-time position is $116,000 to $130,500 + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include benefits.

#LI-Remote

Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Principal Engineer in the Builder Tools team, you’ll work on interactive, developer-facing tools and reusable tooling frameworks for Roblox Studio, a collaborative IDE for making Roblox games.

The Builder Tools team is in charge of Roblox Studio’s content making features, from 3D draggers to world-class character animation tools, tooling for making terrain for huge worlds, in-game UI authoring tools, and many more.

In this role, you will have a direct impact on how streamlined and enjoyable making games on Roblox is for hundreds of thousands developers worldwide!

You will:

• Work on various interactive tools for Roblox game developers
• Define architecture and implement reusable tooling frameworks
• Work with UX designers and Product Manager to come up with most optimal and ergonomic solutions
• Design and execute on the architecture and technical direction that will be the future of our application
• Own and deliver complex technical projects from the planning stage through execution
• Work cross functionally, across teams and technology platforms
• Mentor team members helping them improve their professional skills and expertise
• Design, develop, and implement technological practices, patterns, and strategies
• Participate in building the world's best professional application for massively multiplayer game development

You have:

• 8+ years in developing and deploying top of the line user-facing applications
• Bachelor's degree in Computer Science, or a similar technical field (or related work experience)
• 3+ years of experience with C++ or another lower-level language
• A passion for end-user experience
• Experience with UI frameworks like React, Cocoa, WPF, or others is a plus
• Experience in making developer-, engineer- or artist-facing tools, such as game development tooling, CADs, 3D editors, design tools is a big plus.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$345,040-$399,420 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.