Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Provide first-line support to customers via chat, calls and emails;
• Escalate and resolve tickets;
• Answer policy and billing questions with clarity and accuracy;
• Act as the first point of contact during service outages, ensuring timely communication and support;
• Troubleshoot basic technical issues and escalate more complex cases to the appropriate teams;
• Maintain accurate records of customer interactions and follow internal procedures;
• Ensure a high level of customer satisfaction by delivering empathetic and solution-oriented support.

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• Experience using help desk software and remote support tools;
• Basic troubleshooting skills;
• At least 6 months experience in customer support is a must;
• Tech-savvy, able to test and troubleshoot basic technical issues;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems.

Benefits:

• This is a full-time position: Sun–Wed, Sat: 12:00 PM - 8:00 PM (GMT+3);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

PRODUCT MANAGEMENT

What We Do

Product Management partners with game development, publishing, marketing, and platform teams to provide a data and market-driven view of product strategy that aligns with business goals. As part of Epic’s Growth Team, we use our product expertise to identify and drive growth levers to grow our player base and business.

What You'll Do

As a Senior Product Manager, you will work across multiple feature areas of Fortnite from season-to-season Battle Pass progression and engagement systems to the social overlay experience. This is a uniquely broad role that gives you the opportunity to shape several of Fortnite's most player-facing systems, partnering with cross-functional teams to define strategy, execute live operations, and drive meaningful outcomes across your portfolio.

In this role, you will

• Drive initiatives across Battle Pass progression, seasonal engagement, and the Fortnite social gameplay systems, contributing to a cohesive player experience across feature areas
• Partner with development teams to design, implement, and iterate on features that improve player retention, engagement, and long-term season health
• Leverage insights from the analytics team to define measurable goals, track performance, and share updates with key stakeholders
• Collaborate with cross-functional partners to support go-to-market strategies and execution for seasonal launches and major content activations
• Partner with product leadership to translate company direction into actionable plans across your portfolio of initiatives
• Drive alignment across teams by clearly documenting and communicating product requirements, ensuring all stakeholders share a unified understanding of goals and execution plans

What we're looking for

• 5+ years of Product Management experience in live operations for consumer-facing products or games
• Comfort operating as a generalist with proven success managing multiple concurrent initiatives across a broad feature portfolio
• A passion for games and a deep understanding of player retention, engagement, and progression mechanics
• Strong analytical skills with the ability to interpret large datasets and turn insights into actionable product decisions; SQL proficiency required
• Outstanding written and oral communication skills, including experience writing product requirement documents and presenting to senior stakeholders

ABOUT US

Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

PRODUCT MANAGEMENT

What We Do

Product Management partners with game development, publishing, marketing, and platform teams to provide a data and market-driven view of product strategy that aligns with business goals. As part of Epic’s Growth Team, we use our product expertise to identify and drive growth levers to grow our player base and business.

What You'll Do

As a Senior Product Manager, you will work across multiple feature areas of Fortnite from season-to-season Battle Pass progression and engagement systems to the social overlay experience. This is a uniquely broad role that gives you the opportunity to shape several of Fortnite's most player-facing systems, partnering with cross-functional teams to define strategy, execute live operations, and drive meaningful outcomes across your portfolio.

In this role, you will

• Drive initiatives across Battle Pass progression, seasonal engagement, and the Fortnite social gameplay systems, contributing to a cohesive player experience across feature areas
• Partner with development teams to design, implement, and iterate on features that improve player retention, engagement, and long-term season health
• Leverage insights from the analytics team to define measurable goals, track performance, and share updates with key stakeholders
• Collaborate with cross-functional partners to support go-to-market strategies and execution for seasonal launches and major content activations
• Partner with product leadership to translate company direction into actionable plans across your portfolio of initiatives
• Drive alignment across teams by clearly documenting and communicating product requirements, ensuring all stakeholders share a unified understanding of goals and execution plans

What we're looking for

• 5+ years of Product Management experience in live operations for consumer-facing products or games
• Comfort operating as a generalist with proven success managing multiple concurrent initiatives across a broad feature portfolio
• A passion for games and a deep understanding of player retention, engagement, and progression mechanics
• Strong analytical skills with the ability to interpret large datasets and turn insights into actionable product decisions; SQL proficiency required
• Outstanding written and oral communication skills, including experience writing product requirement documents and presenting to senior stakeholders

New York City Base Pay Range
$202,701-$297,295 USD
California Base Pay Range
$190,539-$279,457 USD
Washington Base Pay Range
$190,539-$279,457 USD

ABOUT US

Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

Instacart is solving incredibly hard problems and growing, and that growth runs on commercial arrangements with partners, including retailer, partnerships, and vendor agreements. This role exists to work closely with business development, partnerships, product, and operations to solve thorny legal problems and enable the business to scale and grow. Without it, commercial terms and business strategy lack sound legal advice and creative solutions to tough legal problems. A year from now, partner agreements are drafted, negotiated, and implemented across the business, and internal teams have a proactive legal partner who works well cross-functionally.

What you'll cook up in your first year

• Draft, negotiate, and implement major enterprise and partner agreements across all areas of the business
• Lead negotiations with retailers and other strategic partners, aligning internal stakeholders and driving deals to close
• Provide strategic legal advice to internal business clients, including whether to approve, approve with conditions, decline, or escalate
• Lead special legal and cross-functional projects from start to finish
• Implement best practices for integrating AI into your work
• Stay current on advertising, competition, IP, consumer protection, gig economy, international, and privacy laws and regulations, and translate them into practical compliance advice
• Draft terms, policies, and disclosures, and build the processes that support them
• Advise internal clients on the application of executed agreements
• Create and update our form legal agreements and playbooks
• Train clients and colleagues on legal issues
• Think ahead, see around corners, and help the business prepare for future legal issues

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• A J.D. from a top-tier law school and membership with at least one state bar (preferably California)
• A minimum of 6 years of related experience working at a leading law firm or in-house legal department
• Strong experience with legal issues affecting the Internet and e-commerce spaces, particularly privacy, SaaS, and payments
• A strong history of managing strategic partner negotiations and contract drafting from start to finish
• Strong negotiation presence and the ability to lead teams working towards a goal
• Sound and practical business judgment and ability to manage multiple, high priority, competing priorities
• The ability to provide clear, concise legal advice, work effectively cross-functionally to drive to results
• A team player

Optional garnishes (Preferred Qualifications)

• In-house experience, especially at a tech company or retailer
• Experience in alcohol law, international law, and/or privacy and data security laws (including GDPR and CCPA/CPRA)
• Experience with AI governance and privacy-by-design in ML/AI product development
• Experience in AdTech

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$231,000-$244,000 USD
WA
$221,000-$233,500 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$212,000-$224,000 USD
All other states
$193,000-$203,500 USD

FEQ427R546

You will build and lead a team of Delivery Solution Architects (DSAs) responsible for the post-sales success of Databricks' customers. This is one of the most consequential delivery leadership roles in the company. The customers in your portfolio and your team's work directly determine how quickly Data and AI transform how they do business.

As a DSA Manager, you set the technical strategy across your portfolio, decide where to invest your team's capacity, and partner with Sales, Pre-Sales, Professional Services, and our Systems Integrator ecosystem to move use cases from kickoff to production. You are a hands-on technical sponsor and trusted advisor to a select group of customers, including their C-suite. You build the systems, operating cadences, and playbooks that make your team and the broader DSA practice sharper over time.

The DSAs you lead are senior technical talent, drawn from principal-level solution architecture, top-tier consulting, or senior engineering backgrounds. Hiring, coaching, and growing this team is the heart of the job.

The impact you will have:

• Hire, coach, and develop a high-performing DSA team. Own career growth, calibrated performance management, and individual development plans.
• Own capacity planning and investment forecasting across the FINS portfolio. Defend investment decisions with data, alongside sales and field leadership.
• Partner with Sales, Pre-Sales, Professional Services, and Systems Integrator partners to accelerate use case delivery and reduce customer risk.
• Drive measurable customer outcomes: use-case throughput, time-to-production, consumption growth, and renewal rates. Forecast each across your portfolio.
• Bring a programmatic approach to running the business. Build the systems, operating cadences, and playbooks that scale the DSA practice.
• Shape and promote the value proposition of the DSA role with our internal partners and our customers.

What we look for:

• 5+ years of experience managing a customer-facing technical team (DSA, Solution Architect, Technical Account Manager, Customer Success Engineer, or equivalent).
• Demonstrated leadership of a team of pre-sales or post-sales technical talent.
• Track record of putting data and AI workloads into production at scale, e.g., as a delivery architect, project manager, DevOps engineer, or service or product owner.
• Conversant with the business problems and Data and AI use cases in financial services (banking, capital markets, insurance, or asset management preferred).
• A bias for building systems, not just running them. A bias for growing people, not just managing them.
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a full stack Senior Software Engineer you'll help build Global Actions: the systems that make core actions work consistently across every surface and platform on Roblox. Your first focus will be the Affinity System, which powers how people save and organize the things they care about on Roblox: a unified affinity system covering Saves, Collections, and Wishlists, replacing today's fragmented Favorites experience. You'll work across the stack, from backend APIs and data models to cross-platform React based UI solutions.

You Will

• Design and build the backend APIs and services, covering collections, items, pagination, and batching, that power Saves, Collections, and Wishlists
• Lead the migration from Favorites to Saved without losing user data, across web, mobile, desktop, console, and VR
• Build user facing surfaces, including the Saved Library and Collections pages, in partnership with Product and Design
• Design for privacy and safety, so users only see content and Collections they're allowed to view
• Extend the system to new entity types as the platform grows

You Have

• 3+ years of experience building full-stack systems, including backend, APIs, and frontend applications at scale.
• Experience with React, TypeScript/JavaScript or similar
• Experience with data modeling for systems with complex relationships, such as privacy and visibility rules

You Are

• Systems thinker: strong understanding of client server architecture, data modeling, and API design at scale.
• Analytical: tackles ambiguous problems, like moderation, eligibility, and migration edge cases, systematically.
• Collaborative: thrives in cross functional environments and enjoys mentoring.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$196,750-$243,290 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

The Data Analyst position will play a pivotal role on the PEO Analytics team, leveraging operational performance data to diagnose fulfillment quality gaps, spearhead the detection and resolution of quality issues, and deliver data-driven recommendations that improve Instacart's products and processes. This means not only tackling immediate escalations but also establishing proactive monitoring systems that enhance long-term operational excellence, as well as supporting cross-functional insight needs that drive improvements across multiple areas of the business.



The Platform Excellence Operations (PEO) team is dedicated to improving the quality of Instacart's online grocery experience for customers, shoppers, retailers, and the overall marketplace. The analytics team identifies, understands, and eliminates defects in that experience by analyzing and interpreting operational data, ensuring stakeholders have a consistent understanding of why business performance is changing and advocating for improvements that might otherwise be overlooked.



As part of the Marketplace and Retailer Pillar within PEO Analytics, this role works on fulfillment quality problems ranging from cancellations and reschedules to timeliness, and plays an essential role in maintaining Instacart's reputation for reliability and operational excellence, from metrics analysis to strategy development. You will be part of a dynamic, cross-functional team whose success is built on transparency, communication, and the relentless pursuit of solutions that “Grow the Pie” for all stakeholders involved.

What you'll cook up in your first year

Metrics and Reporting

• Retailer performance issues are proactively monitored and resolved across broad dimensions, with dashboards and processes built to simplify problem diagnosis and support new retailer launches.
• Performance fluctuations and outliers in key Retailer Quality workstream metrics are tracked and analyzed to identify root causes and recommend corrective actions.

Data Analysis

• Large datasets related to Retailer Fulfillment Quality are analyzed to derive business insights, with analytical plans independently created and executed to identify, understand, and reduce fulfillment quality issues with high accuracy and consistency.
• Analytics requests, ad hoc retailer analyses, launch impact assessments, and retailer escalations are supported, with initiative sizing provided for product and analytical roadmaps.

Presentations and Communication

• Insights decks are created and presented regularly to a cross-functional audience of business and technical stakeholders, with findings framed as clear logical narratives backed by data that result in actionable recommendations.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 1+ years of experience in a data analytics-related role such as business intelligence, corporate strategy, consulting, or data science.
• Experience analyzing and visualizing large datasets.
• Advanced proficiency in SQL and Excel or Google Sheets for data analysis.
• Ability to aggregate and synthesize large amounts of data, leveraging a deep understanding of micro and macro fulfillment metrics and systems to drive insights.
• Strong problem-solving skills with keen attention to detail; able to quickly detect anomalies in performance metrics and trends, form hypotheses for investigation, and draw conclusions through nuanced analysis.
• Proficiency in PowerPoint or Google Slides for effective communication.
• Ability to work independently with a strong sense of ownership and comfort proposing new ideas to challenge existing processes.

Optional garnishes (Preferred Qualifications)

• Experience working in a consumer marketplace or logistics business.
• Familiarity with Snowflake or similar data warehouses, GitHub, and Jira.
• Experience with visualization tools such as Mode or Tableau.
• Experience working directly with product and engineering teams on scalable process solutions.
• Experience with using AI tools for analytics, including applying methods for data validation and reproducibility

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN
$81,000-$85,500 CAD

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

The Data Analyst position will play a pivotal role on the PEO Analytics team, leveraging operational performance data to diagnose fulfillment quality gaps, spearhead the detection and resolution of quality issues, and deliver data-driven recommendations that improve Instacart's products and processes. This means not only tackling immediate escalations but also establishing proactive monitoring systems that enhance long-term operational excellence, as well as supporting cross-functional insight needs that drive improvements across multiple areas of the business.



The Platform Excellence Operations (PEO) team is dedicated to improving the quality of Instacart's online grocery experience for customers, shoppers, retailers, and the overall marketplace. The analytics team identifies, understands, and eliminates defects in that experience by analyzing and interpreting operational data, ensuring stakeholders have a consistent understanding of why business performance is changing and advocating for improvements that might otherwise be overlooked.



As part of the Marketplace and Retailer Pillar within PEO Analytics, this role works on fulfillment quality problems ranging from cancellations and reschedules to timeliness, and plays an essential role in maintaining Instacart's reputation for reliability and operational excellence, from metrics analysis to strategy development. You will be part of a dynamic, cross-functional team whose success is built on transparency, communication, and the relentless pursuit of solutions that “Grow the Pie” for all stakeholders involved.

What you'll cook up in your first year

Metrics and Reporting

• Retailer performance issues are proactively monitored and resolved across broad dimensions, with dashboards and processes built to simplify problem diagnosis and support new retailer launches.
• Performance fluctuations and outliers in key Retailer Quality workstream metrics are tracked and analyzed to identify root causes and recommend corrective actions.

Data Analysis

• Large datasets related to Retailer Fulfillment Quality are analyzed to derive business insights, with analytical plans independently created and executed to identify, understand, and reduce fulfillment quality issues with high accuracy and consistency.
• Analytics requests, ad hoc retailer analyses, launch impact assessments, and retailer escalations are supported, with initiative sizing provided for product and analytical roadmaps.

Presentations and Communication

• Insights decks are created and presented regularly to a cross-functional audience of business and technical stakeholders, with findings framed as clear logical narratives backed by data that result in actionable recommendations.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 1+ years of experience in a data analytics-related role such as business intelligence, corporate strategy, consulting, or data science.
• Experience analyzing and visualizing large datasets.
• Advanced proficiency in SQL and Excel or Google Sheets for data analysis.
• Ability to aggregate and synthesize large amounts of data, leveraging a deep understanding of micro and macro fulfillment metrics and systems to drive insights.
• Strong problem-solving skills with keen attention to detail; able to quickly detect anomalies in performance metrics and trends, form hypotheses for investigation, and draw conclusions through nuanced analysis.
• Proficiency in PowerPoint or Google Slides for effective communication.
• Ability to work independently with a strong sense of ownership and comfort proposing new ideas to challenge existing processes.

Optional garnishes (Preferred Qualifications)

• Experience working in a consumer marketplace or logistics business.
• Familiarity with Snowflake or similar data warehouses, GitHub, and Jira.
• Experience with visualization tools such as Mode or Tableau.
• Experience working directly with product and engineering teams on scalable process solutions.
• Experience with using AI tools for analytics, including applying methods for data validation and reproducibility

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$113,000-$119,500 USD
WA
$109,000-$115,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$104,000-$110,000 USD
All other states
$95,000-$100,000 USD

As part of the Real-Time VFX team, you’ll design and help implement the sleek, dynamic and dramatic special effects that add atmosphere and depth to gameplay. With your experience, you’ll create aesthetically astounding visual effects that communicate essential game information. You’ll use your artistic and technical skills to breathe life into undead spells, channel primal emotions and capture the essence of hundreds of champions.

As a Senior VFX Artist on the Riot Discovery Studio (RDS) team, you will report to the Sr. VFX Manager and play a key role on a small VFX team delivering high-spectacle gameplay experiences. Under the direction of the VFX Lead, you will use your creative and technical expertise to design, execute, and implement a wide range of gameplay and environmental visual effects. You’ll partner closely with VFX, Design, and other disciplines to establish best practices, champion visual quality and gameplay clarity, and translate your expertise into scalable solutions as the team transitions into production. Beyond asset creation, you will help strengthen the VFX discipline by sharing craft expertise, leading discipline initiatives, and serving as a bridge between VFX and cross-functional partners. You will also support team leadership with operational and discipline-development efforts that help the team work effectively and sustainably. RDS operates in a highly iterative environment, so you’ll need to navigate ambiguity and respond thoughtfully to frequent shifts in content, creative direction, and priorities. As the team continues to define its VFX direction and production practices, your work and expertise will directly influence the quality bar and help establish what great VFX looks like for the product.

Responsibilities:

• Design and deliver polished, dynamic visual effects that enhance atmosphere, depth, and gameplay while aligning with the project’s creative and stylistic goals.
• Balance visual impact with gameplay clarity, ensuring effects accurately communicate actions, states, and player-facing information.
• Autonomously create high-quality VFX by applying a broad range of craft skills, including painting, drawing, animation, and modeling as needed.
• Establish and apply VFX best practices and scalable solutions, such as VFX theme kits, that support a broad range of production and product goals.
• Represent the VFX discipline across cross-functional teams, providing subject matter expertise and advocating for the needs, capabilities, and opportunities of visual effects to have maximum player impact.
• Uphold VFX craft quality standards through mentorship, constructive feedback, documentation, and accountability within the discipline.
• Collaborate closely and proactively with VFX teammates, balancing complementary expertise and contributing to the ongoing development of the team and discipline.
• When possible, contribute to the broader Riot VFX community by shaping initiatives, sharing expertise, and advancing discipline-wide goals.
• Support healthy and effective team operations by participating in team rituals, meeting commitments and deadlines, identifying opportunities for improvement, and assisting product leadership with operational needs when necessary.
• Take ownership of professional growth by maintaining and regularly engaging with a development plan in partnership with your manager.

Required Skills:

• BA in Game Art Development (or equivalent experience)
• 5+ years of games industry experience as a real-time VFX Artist
• 5+ years of professional experience and use of Unreal, Unity, or any relevant game engine
• Proficiency with relevant DCC tools such as Maya, Photoshop, or Substance Designer, and implementation of this work into a game engine.
• Professional experience working on immersive, fast-paced, VFX that informs visual choices while maintaining clean, crisp gameplay readability
• Experience mentoring and supporting other artists, providing thoughtful feedback and guidance, and collaborating effectively across disciplines.

Desired Skills:

• Developing VFX for various platforms (i.e. PC, console, etc.)
• Proficiency using Adobe Animate, AfterEffects, Houdini, FumeFX, Embergen, and Substance Painter

As a part of the application process, candidates will be expected to provide a portfolio or demo reel of their work and may be asked to complete an art test.

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.



It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

As the manager of the Digital Natives Solutions Architect (SA) team, you will focus on growing and developing a team of SAs, driving the adoption of the Databricks Platform at the largest, fastest-growing tech companies.

You'll be responsible for leading the team in establishing best practices throughout the full lifecycle of the customers' workloads. You will help each team member achieve success, productivity, and career growth. You will also represent Databricks as a technical leader with some of its most important customers.

This role will work in close collaboration with sales, services, product, and engineering to drive solutions and outcomes for these highly technical customers. You will utilize excellent communication skills to clearly explain and demonstrate complex solutions to both internal and external stakeholders.

This role will report to the leader of Solutions Architects for the Strategic Digital Native Business Unit focused on AI Native companies.

Responsibilities:

• Hire and develop a team of deeply technical Solutions Architects capable of guiding digital native customers across a wide range of data, analytical, and AI workloads.
• Adapt the SA team's skills and engagement model to match the needs of Digital native customers
• Consistently meet or exceed targets by making sure the SA team knows how to technically qualify workloads, identify important use cases, build proof of concepts, and establish themselves as trusted advisors throughout the customer life-cycle
• Travel to customer sites for executive sessions, technical workshops, and building relationships
• Establish relationships across internal organizations (engineering, product, services, sales, etc.) to ensure the success of the customers and team
• Stay current with emerging Data and AI trends in the digital native tech sector

What we look for:

• 4+ years of experience in the data space with a technical product (i.e. data warehousing, big data, cloud infrastructure, or machine learning)
• 3+ years of experience building and leading technical customer-facing teams: hiring, onboarding, and supporting team members in a high-growth environment
• A history of building a territory, growing strategic accounts, and exceeding targets
• Inspiring a team vision about the unique nature of the digital natives business
• A history of execution by managing workloads and consumption with sales, product, and engineering counterparts
• Experience owning executive alignment in accounts that guide strategic decisions

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.



Local Pay Range
$172,500-$237,150 USD
About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.