GERMAN-SPEAKING CUSTOMER SERVICE AGENT Full-time | Remote | CET Business Hours ABOUT THE GLOBAL TALENT CO. We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies. ABOUT THE COMPANY YOU'LL BE WORKING WITH You'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived. THE OPPORTUNITY This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running. You'll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well. Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit. WHAT YOU'LL BE DOING - Responding to customer enquiries via email and other written channels — professionally and promptly — in German - Resolving issues, complaints, and questions with empathy and efficiency - Ensuring every customer interaction reflects the company's standards and brand voice - Identifying recurring issues and flagging them to the broader team - Keeping records accurate and up to date - Collaborating with internal teams to ensure seamless customer experiences WHAT WE'RE LOOKING FOR - Native or fluent German speaker — this is a hard requirement; all customer communication is in German - Proven customer service experience — you've done this before and you're good at it - Experience in ticketing systems - Excellent written German — clear, professional, and warm; this will be assessed during the interview process - Reliable and consistent — you show up, follow through, and take ownership of your responsibilities - Calm under pressure and able to handle difficult customer interactions with professionalism - Comfortable working remotely and independently within a structured team environment - Available to work CET business hours (Mon–Fri) WHAT'S ON OFFER - Competitive salary (discussed during the interview process) - Fully remote position - Paid annual leave - Exposure to a dynamic, growing European consumer brand - Supportive team culture and ongoing learning opportunities - Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB.

The position will be based in our Gurugram office. The standard work week will be Monday to Friday, every week.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in more than one of the following areas

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster deployments
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Desire and ability to rapidly learn a wide variety of new technical skills

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

You do not need to have prior experience with MongoDB. We can teach you that!

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with virtualization, Docker, Kubernetes (including CLI), ability to inspect resource / container status using relevant utilities and commands

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will work on gaining expertise to be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 3273536189

Req ID: FEQ427R45

Location London, UK

The Role

As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialisation (archetype) and are recognised within your team for depth in a specific domain.

The Impact You Will Have

• Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth
• Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics
• Serve as a trusted technical advisor to customer architects, engineering leads, and Directors
• Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions
• Develop and declare an emerging technical specialisation (archetype) — becoming a go-to resource for your team in that domain
• Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs
• Influence product direction by providing structured feedback on customer requirements and competitive gaps

What We Look For

• 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role
• Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills
• Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms
• Proficient on the Databricks Platform (or demonstrated ability to achieve proficiency rapidly) with a developing technical specialisation in one area (e.g., real-time/streaming, ML/AI, data governance, migrations)
• Proven ability to lead architecture discussions with senior technical stakeholders — whiteboarding, design reviews, and trade-off analysis
• Experience with production deployments on public cloud (AWS, Azure, or GCP), including infrastructure, security, and governance considerations
• Track record of driving platform adoption and consumption growth within accounts
• Excellent communication skills — able to translate complex architectures into business value for both technical and executive audiences
• Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience)

Nice to Have:

• Databricks certifications (Data Engineer, ML, Platform)
• Experience with competitive platforms (Snowflake, AWS native services, Azure Synapse) — understanding the landscape you'll position against
• Background in a data/AI company or cloud provider
• Industry domain expertise (Financial Services, Healthcare, Retail, Media, etc.)

Interview Process: Recruiter Screen → Hiring Manager Screen → Design and Architecture Interview → Live Coding Assessment → Build, Demo, Pitch! Presentation → Reference Check

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Req ID: FEQ427R403

Location London, UK

The Role

As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialisation (archetype) and are recognised within your team for depth in a specific domain.

The Impact You Will Have

• Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth
• Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics
• Serve as a trusted technical advisor to customer architects, engineering leads, and Directors
• Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions
• Develop and declare an emerging technical specialisation (archetype) — becoming a go-to resource for your team in that domain
• Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs
• Influence product direction by providing structured feedback on customer requirements and competitive gaps

What We Look For

• 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role
• Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills
• Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms
• Proficient on the Databricks Platform (or demonstrated ability to achieve proficiency rapidly) with a developing technical specialisation in one area (e.g., real-time/streaming, ML/AI, data governance, migrations)
• Proven ability to lead architecture discussions with senior technical stakeholders — whiteboarding, design reviews, and trade-off analysis
• Experience with production deployments on public cloud (AWS, Azure, or GCP), including infrastructure, security, and governance considerations
• Track record of driving platform adoption and consumption growth within accounts
• Excellent communication skills — able to translate complex architectures into business value for both technical and executive audiences
• Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience)

Nice to Have:

• Databricks certifications (Data Engineer, ML, Platform)
• Experience with competitive platforms (Snowflake, AWS native services, Azure Synapse) — understanding the landscape you'll position against
• Background in a data/AI company or cloud provider
• Industry domain expertise (Media, Entertainment and Agencies)

Interview Process: Recruiter Screen → Hiring Manager Screen → Design and Architecture Interview → Live Coding Assessment → Build, Demo, Pitch! Presentation → Reference Check

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

FEQ427R178

Mission

Reporting to an AVP, Field Engineering, the Manager, Field Engineering will help lead a team of Solutions Architects (SAs). You will lead and promote a diverse team focusing on enterprise software, big data/analytics, data engineering, data science, data warehousing and generative AI. Leading the technical sales team, you will partner with Sales (and other Field Engineering technical segments) to increase revenue and help customers achieve success through Databricks’ Data Intelligence Platform. You wil scale and maintain an outstanding Field Engineering team that is efficient in its operations to help accelerate Databricks' growth in the market.

The Impact You Will Have

• You will hire, train, and grow a team of Solutions Architects for a company in high-growth mode
• Make your customers extremely successful with Databricks and provide outsized value to their businesses
• You will maintain a robust hiring pipeline of highly qualified, bar-raising candidates
• You will establish relationships across the business to make your customers and team successful
• You will keep your team of SAs ahead of the technical curve by ensuring they maintain advanced knowledge of the Databricks technology stack
• You will ensure that your team is continuously learning and working to provide our customers with the most comprehensive solutions for their needs

What We Look For

• Proven experience building and leading technical pre-sales teams - hiring, on-boarding, coaching and mentoring those teams to mature and grow into highly capable individual operators as well as exceptional team-players
• 5+ years of experience in the data space with a technical product (i.e. data warehousing, big data, machine learning, or more recently with generative AI)
• Trusted advisor to technical executives that guide strategic data infrastructure decisions
• Lead a team through best practices for technical qualification, technical validations, architecture discussions, and product demonstrations
• Establish and foster external partnerships with systems integrators (SIs) and independent software vendors (ISVs) that maximize and accelerate client success
• Strong understanding of consumption-driven business models and the recipes for long term growth and success
• Experience hiring candidates that continually raise the bar, ramping them up to be successful, and promoting into larger roles
• Create a positive culture and morale for the team - fostering strong working relationships between Field Engineering, Sales, and other important internal cross-functional teams
• Experience working cross-functionally with other teams such as Sales, Product Management, Engineering, and Customer Success
• Must be technical enough to earn the trust of Engineering talent and leadership at Databricks
• Ability to influence and review complex architectures; guiding your team and customers towards ideal solutions - that scale

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale. Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together. Why Notable Healthcare AI is crowded with companies that automate one workflow well. Notable is the platform underneath all of them — here's what that means for you. - You'll build on nine years of earned trust. We've been delivering real outcomes in healthcare since before this was a category. You'll walk into rooms with executives who already believe us, and spend your time on hard product problems instead of re-litigating whether AI belongs. - You'll have the deepest library of proven AI workflows in healthcare to build on. Registration and intake, referral management, care gap outreach, prior authorization, contact center, denials — live and producing outcomes today. Whatever you ship compounds on top of all of it. - You'll help re-skill a generation of healthcare workers. Health systems' own teams build and ship AI agents on Notable — we're turning schedulers, analysts, and operations leads into people who deploy AI systems for a living, a career path nobody else in healthcare is offering them. - You'll work with genuinely modern tooling. Flow AI brings the Claude Code and Codex UX to healthcare workflows, backed by our own MCP server. Describe what you want and steer an agent to discover, build, and monitor flows — instead of painfully wiring up every step by hand. - You'll own an area, not a backlog. Our PM team is intentionally lean and stays that way by design. You'll own a major surface of the product end to end, set its direction, and carry the outcome. There are no feature PMs here. What You'll Do Notable's deployed base is the most valuable asset we have. Today, the executives and operators who sponsor and run those workflows can't easily see what's live, what it's delivering, or what they should do next. You'll own that product experience end to end, from the intelligence layer up through the growth motion it unlocks. - Own the strategy for executives and operators. The COOs, VPs of patient access, revenue cycle leaders, and contact center directors who sponsor Notable and live with the results. You decide what they need to see, understand, and act on — and you own the surface where they do it. - Be in the room. This role is customer-facing by design. You'll sit with executive sponsors and operators, build real relationships with the people running these operations, and turn what you hear directly into roadmap. If you want to build from a backlog, this isn't the job. - Make the complex easy. Build experiences that pull non-technical operators in and make them stick. Easy onboarding, clear next steps, and a product that makes people feel capable instead of confused. Consumer-grade craft, aimed at people whose day job is running a clinic's front desk. - Build the proactive intelligence layer. Turn what Notable already sees across every customer — outcomes, transcripts, extractions, failure modes, cost per run — into agents that tell an operator something true, useful, and safe to act on, without leaking data between tenants. You'll define that knowledge base and the agents on top of it, alongside the agentic platform team. - Drive expansion and build the product-led growth motion. Partner deeply with Customer Success and GTM to turn usage and outcomes into expansion. Instrument it, run experiments, and growth-hack your way from a services-led motion to a self-serve one. What Success Looks Like - You carry a number: expansion-driven utilization growth across the deployed base. - Executives and operators log into Notable on their own — because it tells them something they can't get anywhere else. - Expansion conversations start in the product, not in a quarterly business review deck. - Customer maturity runs as product, not as a spreadsheet and a CSM's calendar. What We're Looking For - 5+ years building products for operators who own business outcomes. You've owned a surface where non-technical users go to understand what's happening and decide what to do about it. - Consumer-grade product instinct, aimed at an operational audience. You make complex, technical systems feel effortless to someone who didn't build them and doesn't want to think about how they work. - You want to be in front of customers. You build relationships with executives, you're energized by the room rather than drained by it, and you'd rather hear it firsthand than read someone else's summary. - Growth instinct. You've run experiments on adoption, activation, and expansion — and you know the difference between a metric that moves the business and a metric that flatters the team. - Technical range in both directions. You can hold your own in an architecture debate with staff engineers, then explain the tradeoff and its impact to a non-technical executive in two sentences. Both halves matter equally. - A bias toward getting it done. You move through ambiguity using judgment and evidence rather than waiting for a complete brief, and you'd rather ship something real and learn from it than write another doc. Bonus Points - Healthcare industry experience, especially with operational staff as end users - Product-led growth experience in an enterprise or vertical SaaS context - Experience with outcome measurement, benchmarking, ROI/value realization, customer health, or executive business review workflows - Comfort reasoning about usage metering and unit economics (m3ter, Metronome, Orb, Stripe Billing) - Product analytics and instrumentation background Location We value in-person collaboration and connection. This is an in-person role based out of our San Mateo, CA headquarters. This role requires being in our San Mateo office at least three days a week. #LI-TD1 We value in-person collaboration and connection. For Bay Area–based employees, this role requires being in our San Mateo office at least three days a week. For remote employees, occasional travel to headquarters is expected for company-wide events and onsite gatherings. Beware of job scam fraudsters! Our recruiters use @ email addresses exclusively. We do not conduct interviews via text or instant message, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be a recruiter from Notable from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here

Azumo is looking for a Project Manager to lead software development projects and personalized technology initiatives from inception to delivery.

As a Project Manager, you will be a key player within our IT Delivery team, collaborating cross-functionally with both business and technical teams. You will bring structure, accountability, and technical credibility to every engagement, bridging the gap between engineering teams and stakeholders with clarity and confidence.

This is a hands-on, results-oriented role for someone who thrives on ownership, moves fast, and uses modern tools, including AI, to deliver better outcomes.

The position is FULLY REMOTE, based in Latin America.

Responsibilities:

Project Delivery

• Lead end-to-end planning, execution, and delivery of software development projects, ensuring alignment with business objectives, timelines, and budget constraints.
• Manage multiple concurrent projects simultaneously, maintaining quality and meeting deadlines across all engagements.
• Identify, assess, and proactively mitigate project risks and blockers, maintaining a live risk log and escalating issues with recommended solutions.
• Manage vendor and third-party relationships relevant to project delivery, including tracking SLAs and delivery commitments.

Agile Execution

• Apply Agile, Scrum, and Kanban methodologies to manage project workflows, maintain healthy backlogs, and ensure timely, iterative delivery of software solutions.
• Facilitate Agile ceremonies (daily stand-ups, sprint planning, sprint reviews, and retrospectives) ensuring actionable outcomes from each session.

Financial & Resources

• Own billing, time tracking, and budget management across projects, including forecasting and variance analysis.
• Plan and optimize resource allocation to ensure the right people are on the right tasks at the right time.

Team Leadership

• Lead and support cross-functional teams through performance coaching, clear communication, and structured problem-solving, fostering a high-accountability culture.

Reporting & Documentation

• Create and maintain comprehensive project documentation: timelines, risk registers, status reports, RACI matrices, and resource allocation plans.
• Communicate clear project updates, escalations, and strategic insights to senior management and stakeholders using structured reporting cadences.

AI- Powered Delivery

• Leverage AI tools, such as Claude, ChatGPT, Notion AI, and Jira automation, to improve delivery efficiency, generate status reports, assist in documentation drafting, and identify project risks proactively.

Requirements

Basic Qualifications:

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• 5+ years of experience managing software development projects across the full SDLC.
• Strong leadership, organizational, and problem-solving skills with a bias for action.
• Hands-on experience with JIRA and Notion for project tracking and documentation.
• Demonstrated use of AI productivity tools (e.g., Claude, ChatGPT, Notion AI, Copilot) in a professional project delivery context.
• Ability to manage multiple projects simultaneously while consistently meeting deadlines.
• Professional English proficiency (C1/C2)
• Based in Latin America.

Nice to have:

• Previous experience as a Software Developer, Technical Lead, enables tighter collaboration with engineering teams and more accurate technical scoping.
• Hands-on familiarity with software development workflows: version control (Git), CI/CD pipelines, API concepts, or sprint-level technical reviews.
• Experience delivering AI, ML, or data-driven software projects, a meaningful advantage given Azumo's specialization.
• Familiarity with prompt engineering applied to documentation, reporting, or team productivity workflows.

Benefits

Company benefits include:

• Paid Time Off
• Mentored Career Development
• U.S. Holidays
• USD Remuneration
• Profit Sharing
• Maternity Coverage
• 100% Remote

So, what exactly does a Data Processor do?

Your responsibilities will mainly be related to content management of the database, hosted on our websites, such as:

• engage in structured online research about university programs for our university clients;
• ensure all university programs positioned on our portals are up-to-date and accurate; that way the students doing research on our website have access to the most relevant information;
• edit & update required content in our content management system;
• support the content team leaders in their daily activities.

Requirements

For this entry-level job, you don't need to have much experience, but you should have certain skills and a great attitude! We are looking for someone who is:

• fluent in English; our portals focus on English-taught higher education programs;
• attentive to details; it is important for our clients & student users that we provide them with accurate information;
• always eager to learn;
• capable of analysis and synthesis; there is so much content & data to manage so you should have a critical and analytical eye;
• smart computer user; tech-savvy and very capable of handling Microsoft Office programs like Outlook & Excel;
• intrinsically motivated;
• a great team player!

Benefits

Aside from providing a great entry-level job where you can get very valuable experience in your first steps on the job market; we offer the following:

• Salary of 4.325 RON gross
• Bonus opportunity based on performance;
• Meal tickets;
• An annual personal development budget because personal growth is KEY;
• Budget for arranging your home office;
• Opportunity to work from home (currently working 100% from home until further notice);
• Work from home allowance;
• 25 holiday days per year;
• Extra day off for when a public holiday will happen in the weekend;
• 3 extra days you can use for medical check-up, without presenting the sick leave certificate;
• Private medical clinic subscription;
• Free Bookster account;
• An informal, entrepreneurial, international, and flexible atmosphere;
• The opportunity to help revolutionize the worldwide study-choice market;
• A company environment that is serious about having fun with almost everything we do, including regular memorable team events and a wide range of games and activities during lunchtime or after work.

Your work contract of 40 hours per week, will be signed over an initial three months duration, with a probation period of 15 days. We are investing in you for the long-term, and clearly the intention is to renew your contract after these three months are up.

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Payward is hiring a HR (People) M&A Lead to own the people side of our M&A activity end to end — from first-pass diligence through close and integration. Reporting directly to our CPO, this is a high-pace, high-volume seat that needs someone who thrives on fast turnarounds and incomplete information. We're looking for an in-house operator with an analyst's mindset who can use AI to move fast through messy data rooms, but whose real edge is judgment knowing what risks matter and when to deviate. THE OPPORTUNITY - Own the people's workstream of Payward's M&A activity end to end — from first-pass diligence through close and integration. - Build and own PX due diligence questionnaire (DDQ) including data requests and questions to the target, follow-ups and deeper-dive workshops - Crunch high-volume, low-structure data rooms — employment contracts, org data, comp and equity files, policies, claims history — using AI and automation to compress review cycles. - Filter signal from noise: translate hundreds of findings into a short list of flags scored against Payward's risk tolerance, with a clear recommendation attached to each. - Lead the drafting of the people-side deal mechanics: comp modelling, equity treatment, retention and earn-out structures, and deal-specific considerations that hold up in negotiation with founders. - Sit in the room with corp dev, legal, finance and PX leadership — leverage SMEs and push recommendations upward,defending them with data. - Act as PX program manager during integration after signing: support org design, levelling and comp harmonisation, retention execution, and Day 1 people readiness. - Turn each deal into reusable infrastructure and learnings — playbooks, DDQ templates, risk scoring, and automation that make the next deal faster. WHAT YOU BRING - 8+ years across M&A people/HR diligence, integration, total rewards, or corp dev — with hands-on ownership of the people workstream on completed deals. - A track record of running multi-diligence processes in tandem, to a hard timeline: knowing what to prioritize or defer - Strong analytical depth — comfortable modelling comp, equity, dilution, retention cost and integration spend directly, not briefing someone else to do it. - Global/cross-border deal experience with multi-jurisdiction and/or regulatory change of control employment considerations. - Demonstrated use of AI and automation to review large document volumes, with judgement about where the model's output can and cannot be trusted. - Ability to make and communicate risk calls on incomplete information, and to state a position clearly to executive stakeholders. - Credibility in founder-facing negotiation conversations on comp, equity and retention structures. - Rigorous confidentiality instincts and comfort operating on live, undisclosed transactions. - High agency in ambiguity — deals move, scope shifts, and no one hands over a finished process. NICE TO HAVES - Crypto, fintech or regulated financial services acquisition experience. - Experience integrating founder-led or early-stage teams into a larger platform. - Prior work building a diligence or integration playbook from scratch. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

About Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Role Overview

The Manager Enablement Program Manager is the strategic architect responsible for enabling, scaling, and governing the holistic onboarding, continuous development, and coaching infrastructure for people managers globally across Customer Care and Customer Success (CS). This senior individual contributor role defines how Toast builds its leadership bench and empowers managers to transform talent into high-performing contributors within a complex operational ecosystem.

Serving as a thought leader within the Enablement organization and a trusted partner to Care and CS Directors and Senior Leaders, this role bridges the gap between leadership development and business-critical KPIs. By applying advanced data analytics, adult learning principles, and modern AI tools, you will build a predictable, scalable ecosystem that equips managers to drive consistent team performance across key metrics such as CSAT, and Net Revenue Retention. This role will guide managers through the governance of high velocity tech changes to policy, procedure, and platforms to ensure high adoption and clear post enablement impact.

A Day in the Life (Responsibilities)

Strategic Program Management & Governance

• Design, contract, and scale end-to-end Manager Training & Enablement programs aimed at robust bench building, leadership development, and continuous professional growth.
• Partner with Care Operations, CS and CSO leadership to shape the overall manager investment strategy bringing consensus and acquiring buy-in to a shared vision and roadmap.
• Build and govern standardized coaching playbooks, behavioral rubrics, and coaching certifications to ensure global manager consistency and talent transformation.
• Establish operational rhythms and governance frameworks that empower managers to effectively leverage insights tools and drive high-impact coaching sessions with AI based manager 1:1 dashboards and transcription analysis.

AI Coaching Modules & Ecosystem Innovation

• Architect and transition the standard manager training lifecycle into a closed-loop system by designing, piloting, and scaling autonomous AI coaching modules and simulation systems.
• Integrate AI voice and text-based role-play tools into a manager "practice arena" to simulate high-complexity coaching, performance management, and alignment scenarios to assist managers with the development of their direct reports.
• Optimize modern AI tools and LLM-based tech to build engaging, hyper-personalized manager support tools that empower leaders to be highly effective.

Tailored Enablement Delivery & Architecture

• Develop specialized, distinct enablement pathways that address the priority KPIs of Customer Care (TTR/C (Time to Resolve/Close), CSAT (Customer Satisfaction), Transfer Rate, and AHT (Average Handle Time)) and CSM KPIs (Save Rate, Churn Mitigation, Downsell prevention).
• Drive key manager KPIs in Coaching Compliance, Coaching Effectiveness, and Manager Engagement.
• Design, build, and iterate on the onboarding design for new managers, including newly promoted, as well as the continuous development and enablement of tenured managers.
• Ensure managers are deeply versed on organizational, product, and process changes, and fully equipped to translate those changes effectively to their teams during Huddles and dedicated coaching sessions to ensure adoption and effective application by their agents.

Influence, Analytics & Evaluation

• Align and influence cross-functional Senior Leader and Director-level stakeholders as a trusted thought partner, managing massive programmatic changes across distributed teams.
• Proactively identify global areas of opportunity to support managers and leadership, providing ready solutions backed by a high rigor of analytical and performance assessment.
• Lead as a Center of Excellence globally, evaluating behavioral opportunity areas and structuring remedial manager initiatives both internally as well as shared with BPO partners.
• Establish robust post-enablement measurement frameworks to evaluate learning impact, leveraging AI analytics to track real-world performance improvements and core business KPIs.

What You'll Need to Thrive (Requirements)

• 5-8 years of experience delivering high-impact enablement, training infrastructure, leadership development curriculum, or performance coaching strategies within a fast-paced SaaS, Fintech, or fast-growth tech environment.
• Demonstrated ability as a senior leader to align cross-functional VP and Director-level stakeholders, manage massive programmatic changes, and drive process discipline across fragmented teams.
• Proven domain expertise navigating both transactional/queue-based operational environments (Customer Care/Support) and relationship-driven commercial environments (Customer Success/Account Management).
• A strong portfolio of work demonstrating the ability to take an ambiguous, loosely defined objective and turn it into a scalable, repeatable corporate program.
• Bachelor’s degree required, with an advanced degree in Adult Learning, Organizational Development, or a related discipline highly preferred.
• Power-user familiarity with modern customer stacks, learning tools, and data analytics dashboards (e.g., Salesforce, CRMs, LMS tools, and AI platform assistants).

Nice to Haves

• Ability to leverage AI technology to deliver and measure proven learning impact, moving beyond traditional completion rates to extract deep leader performance insights.
• Proven ability to leverage AI to analyze complex leadership learning opportunities, recommend and gain buy-in on the right solution for complicated business needs, and follow through to completion.
• Prior experience managing managers and coaching coaches, as a force multiplier across a multi-team organization.
• Prior experience working within the restaurant and/or tech space, or a deep personal understanding of restaurant operations and hospitality.
• Self-motivated disposition with a relentless "fixer" mindset—the ability to see the big picture and solve root-cause problems rather than immediate symptoms.
• Project management certifications (such as PMP or PMO framework familiarity) or a proven track record of applying formal project management methodologies to scale complex enablement lifecycles.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A
$120,000-$192,000 USD
Zone B
$105,000-$168,000 USD
Zone C
$94,000-$150,000 USD
How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Senior Enablement Project Manager

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Senior Enablement Project Manager, you'll own the launch governance and readiness system for a portfolio of products, using strong project management skills and change management experience to drive product proficiency across our customers, partners, and employees. This role is critical to ensuring that as Toast's product velocity accelerates, customers and Toasters can actually absorb what's shipping, adopt it, support it, and get value from it.

You'll partner closely with Product, Product Marketing, and downstream enablement teams, including Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, to define how launches get tiered, sequenced, and readied, and you'll mentor Enablement Project Managers on the team as they plan and coordinate the work behind individual launches.

About this roll* (Responsibilities)

• Own the launch governance system for a portfolio of complex, cross-functional product launches with competing priorities and multiple stakeholders: define how changes get tiered, sequence work across teams, and set the readiness checkpoints that determine whether a launch is ready to proceed.
• Act as an authoritative source of knowledge across Product, Product Marketing, and downstream enablement teams, and build the cross-functional alignment needed to coordinate teams that haven't previously worked together.
• Proactively identify and resolve risk with senior stakeholders: flag portfolio-level issues like conflicting timelines or launches missing an owner, apply root-cause analysis, and bring data-backed recommendations that gain buy-in from leadership.
• Lead recurring cross-functional syncs and represent the launch portfolio to executive and senior stakeholders, adapting your message for technical and non-technical audiences and championing the value of the work.
• Define success metrics and readiness criteria for the launches you own, track impact and monitor for confusion or support gaps after go-live, and contribute to closing the post-launch feedback loop, connecting what Care and customers experience back to Product.
• Deliver complex launches on time, adapting your approach mid-execution as scope or business needs shift, and present executive-level retrospectives with measurable outcomes and lessons learned.
• Mentor Enablement Project Managers on the team, sharing project management best practices and contributing to how the broader team runs its portfolio of work.
• Drive how the team uses AI and other tools to scale: structure launch information so it can be classified, routed, and summarized efficiently, and codify the criteria for when a launch should be staggered, bundled, accelerated, or paused, so judgment concentrates where it matters most as launch volume grows.

Do you have the right ingredients*? (Requirements)

• 8+ years experience in Project Management, Product Enablement Operations, or Product Management in a fast-paced, high-growth, and high-output environment, including experience leading complex, cross-functional initiatives with multiple stakeholders and competing priorities.
• Track record of gaining buy-in from senior stakeholders and leadership on ambiguous, cross-functional business problems, and of championing the value of your work to executive audiences.
• Experience building or improving the systems and processes a team uses to get work done, not just executing within existing ones.
• Experience mentoring or developing other project managers and contributing to how a broader team or function runs its portfolio of work.
• Proven experience using AI and other tools to build more efficient, scalable systems and processes.
• Experience and proficiency with various project management tools (e.g., Asana, Google Suite, Jira).
• Formal project management training or certification (e.g., PMP, CAPM) is a plus.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A
$120,000-$192,000 USD
Zone B
$105,000-$168,000 USD
Zone C
$94,000-$150,000 USD
How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Enablement Project Manager

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As an Enablement Project Manager, you’ll utilize your strong project management skills and change management experience to drive product proficiency across our customers, partners, and employees. This role is critical to ensuring that when Toast ships new products and platform changes, customers and Toasters actually know how to adopt them, support them, and get value from them.

You'll partner closely with Product, Product Marketing, and downstream enablement teams, including Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, to plan and coordinate the readiness work behind every launch.



About this roll* (Responsibilities)

• Independently own launch readiness planning for a portfolio of moderately complex, multi-team product launches, from initial scoping through close: partner with Product Managers to identify downstream impacts, tier each change based on customer and Toaster impact, and build the enablement plan a launch needs to succeed.
• Build strong cross-functional relationships with Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, and become a reliable source of knowledge for the product area you support.
• Identify gaps in project scope or launch plans, align stakeholders on any changes, and surface issues before they escalate. Apply root-cause analysis to understand why a launch is at risk, and bring data-backed recommendations to your manager and stakeholders.
• Lead recurring cross-functional project syncs, adapting your communication style for technical and non-technical audiences, and proactively share data on launch health
• Define success metrics for each launch and track impact and monitor for confusion or support gaps after go-live, using what you learn to close gaps and improve how future launches are planned.
• Deliver launches on time with minimal oversight, and produce a project evaluation or retrospective the team can use to improve future launches.
• Look for opportunities to use AI and other tools to work more efficiently and raise the quality of your output, bringing new ideas and approaches to the team.

Do you have the right ingredients*? (Requirements)

• 5+ years experience in Project Management, Product Enablement Operations, or Product Management in a fast-paced, high-growth, and high-output environment
• Comfortable using AI-assisted tools to work more efficiently, with curiosity about how new technology can improve project execution and outcomes
• Ability to manage and prioritize multiple large, cross-functional projects, deliverables, and competing priorities in a fast-paced, ever-changing environment with a track record of success.
• Proven ability to effectively manage senior level stakeholders, and hold partners to requirements and timelines in a fast change velocity environment.
• Ability to analyze requests and recommend the right solutions for complicated business needs. Excel at gaining buy-in across multiple departments. Keen ability to showcase the impact of your work upon completion.
• Experience and proficiency with various project management tools (e.g., Asana, Google Suite, Jira)
• Formal project management training or certification (e.g., PMP, CAPM) is a plus.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A
$98,000-$157,000 USD
Zone B
$85,000-$136,000 USD
Zone C
$76,000-$122,000 USD
How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Senior Security Engineer, Vulnerability Management

Here at Datadog, we think about vulnerability management a little differently. We embrace open source software, recognize our role in the software supply chain, and see attackers weaponizing vulnerabilities faster than ever. We are looking for a Senior Security Engineer who can combine vulnerability-management judgment with hands-on engineering to help us scale and improve our vulnerability lifecycle across Datadog’s multi-cloud products and services.

In this role, you will turn ambiguous security problems into clear solutions, and work with engineering teams to address root causes and develop technical controls that reduce vulnerabilities earlier in the SDLC. You’ll use AI and automation to help scale the overall vulnerability lifecycle across Datadog. You will use data and sound technical judgment to prioritize risk, and partner with security, product, platform, and compliance teams to bring scalable solutions into practice.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Work across the vulnerability lifecycle from detection and impact assessment through risk-based prioritization, remediation, and verification.
• Use AI and automation to build tools, services, and workflows that make security ideas concrete, validate them quickly, and create alignment for scalable implementation.
• Reduce engineering toil through a “PRs, not tickets” approach, using automation to enrich findings, identify ownership, recommend or deliver fixes, and track outcomes.
• Analyze recurring vulnerabilities and remediation failures to identify root causes and opportunities to prevent issues earlier in the SDLC.
• Partner with SDLC Security, Product Security, platform teams, and engineering teams to balance technical constraints, business impact, and risk; communicate concerns early and pair problems with actionable options.
• Provide evidence and subject matter expertise for vulnerability management processes and controls for multiple compliance frameworks (SOC2, HIPAA, PCI, FedRAMP, ISO)

Who You Are

• You have experience identifying, prioritizing, and driving remediation of vulnerabilities in large software, cloud, or infrastructure environments.
• You can independently solve complex technical problems using one or more programming languages such as Go, Python, or Java.
• You have experience with cloud-native or multi-cloud environments, containers or orchestration platforms, infrastructure as code, and modern software-delivery workflows.
• You have experience reproducing and validating externally reported vulnerabilities.
• You use data, exploitability, exposure, technical context, and business impact to make and explain risk decisions.
• You are comfortable making progress without a complete specification: you break problems down, test assumptions, fail fast, document tradeoffs, and adjust when new information emerges.
• You use AI-assisted tools thoughtfully, validate their output, and can explain the reasoning behind your decisions.
• You influence across security, engineering, product, and compliance teams through clear communication, technical credibility, and solutions that reduce friction.
• You have a BS/MS/PhD in Computer Science, Engineering, or a related scientific field, or equivalent practical experience

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture and the ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

*Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government. This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government.
*

#LI-Hybrid

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About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

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Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.