Publishing Platform is building the capabilities that connect Riot’s games, players, and broader ecosystem. Within the Publishing Platform, the Commerce Initiative creates a unified foundation for how players discover, purchase, earn, and receive champions and cosmetics across Riot’s games and experiences.

As the Director, Technical Product Management and Commerce Initiative Product Lead, you will own the product vision, strategy, and outcomes for the Commerce Initiative team of teams. You will lead a portfolio of product teams and product leaders across Commerce, aligning Inventory, Progression, Store, Fulfillment, Payments, Fraud, Partnerships, Configuration, Tooling, and related capabilities around a coherent platform strategy and a compelling value proposition for players, game teams, and Riot.

You will combine strong product judgment with technical depth. You will guide investment in player experiences, live services, data, machine learning, workflows, release pipelines, and platform capabilities; make difficult tradeoffs across teams and time horizons; and ensure that Commerce becomes a scalable force multiplier for Riot’s games rather than a collection of disconnected products.

This role requires leadership through both formal ownership and influence. You will partner closely with engineering, design, data, operations, machine learning, publishing, game teams, Publishing Platform leadership, and senior leaders across Riot to turn ambiguous opportunities into durable products and measurable outcomes.

Responsibilities:

Set the Commerce Product Direction

• Own and communicate the Commerce Initiative vision, mission, strategy, and multi-year roadmap, translating Riot and Publishing Platform priorities into clear investments, product goals, and success measures.
• Identify emerging player, game-team, business, and technology opportunities, determining where Commerce should lead, partner, or deliberately not invest.
• Ensure Commerce strategy balances player and game-team needs, business outcomes, and long-term platform health while creating shared value across its products and teams.

Lead a Multi-Team Technical Product Portfolio

• Lead product management across a portfolio of commerce products, services, and platform capabilities, establishing clear ownership, decision rights, and accountability across teams.
• Drive prioritization and sequencing across competing opportunities, balancing customer value, business impact, technical risk, operational costs, time to value, and organizational capacity.
• Guide teams through the full product lifecycle, from discovery and strategy through delivery, adoption, operations, and iteration, ensuring accountability for outcomes.
• Establish effective decision-making frameworks that empower product leaders to navigate ambiguity, proactively address ownership gaps, remove obstacles, and operate with autonomy.

Drive Technical and Platform Strategy

• Partner with engineering leaders to shape a scalable technical strategy across services, data, machine learning, integrations, workflows, and platform capabilities.
• Lead complex technical product decisions involving architecture, technical debt, build-versus-buy, platform reuse, migrations, reliability, privacy, and compliance.
• Ensure Commerce capabilities are discoverable, usable, and economically viable for game teams and internal customers, improving developer experience and operational efficiency.
• Advocate for foundational technical investments by connecting platform health and architectural decisions to player value, business outcomes, and long-term strategy, while anticipating systemic risks, cross-product dependencies, and downstream impacts.

Build Customer and Stakeholder Alignment

• Champion player and game-team needs, developing a deep understanding of internal customers, publishing partners, and developer workflows to inform product decisions.
• Build trusted relationships and alignment across senior stakeholders in Publishing Platform, Riot Publishing, game studios, finance, legal, compliance, data, and other partner organizations.
• Represent Commerce at the initiative and executive level, clearly communicating strategic priorities, decisions, tradeoffs, and risks while empowering product leaders to own their respective areas.

Deliver Measurable Outcomes

• Define and own goals, OKRs, KPIs, and health metrics that measure Commerce's impact across player experience, adoption, business value, reliability, cost, developer experience, and operational health.
• Leverage qualitative and quantitative insights to validate assumptions, inform decisions, and identify opportunities for improvement.
• Drive iterative delivery, learning from real-world usage and holding teams accountable for measurable outcomes, execution, and continuous improvement.

Grow the Product Organization

• Hire, manage, coach, and develop product managers and leaders, establishing high standards for product craft, technical credibility, strategic thinking, and execution.
• Build an effective leadership structure with clear ownership, strong decision-making practices, meaningful feedback, and opportunities for professional growth.
• Identify organizational capability gaps and partner with Initiative leadership on staffing, organizational design, and investment proposals.
• Develop future leaders and strengthen technical product management capabilities across Publishing Platform.
• Foster an inclusive, collaborative, and high-accountability culture aligned with Riot's values.

Required Qualifications:

• 12+ years of experience in product management, technical product management, platform product management, or a related field, including 8+ years leading and developing product teams or organizations.
• Demonstrated experience defining product vision and strategy across multiple products, teams, or technical domains, with a track record of delivering measurable customer and business outcomes through the full product lifecycle.
• Direct games industry experience building ecommerce platforms and experiences, including payments, fulfillment, fraud, storefronts, inventory, and administrative tools.
• Experience leading complex global products or platforms involving regional requirements, privacy, compliance, identity, payments, and other operational or regulatory considerations.
• Strong technical fluency, including experience with complex services, integrations, data, machine learning models, workflows, or developer-facing capabilities, and the ability to engage engineering leaders on architecture, system design, technical risk, technical debt, and tradeoffs.
• Demonstrated ability to make strategic prioritization and investment decisions in ambiguous, highly complex environments.
• Proven ability to influence across matrixed organizations, align senior stakeholders with competing priorities, and communicate complex decisions to technical and nontechnical audiences.
• Experience hiring, coaching, developing, and retaining senior product managers and product leaders.

Desired Qualifications:

• Experience designing products for internal technical customers, including game teams, engineers, and platform partners.
• Experience working in live services, consumer technology, entertainment, or other globally scaled product environments.
• Experience building reusable platform capabilities that reduce duplication, improve efficiency, and drive outcomes across multiple products or business units.
• Bachelor’s degree in computer science, engineering, product management, business, or equivalent practical experience.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.



It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Fulfillment Agent and thrive in a multicultural and multilingual environment while working with innovative digital solutions. Unlock your potential by mastering new skills, solving operational challenges, and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Create, verify, and assign orders accurately in accordance with established procedures and fulfillment requirements;
• Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment;
• Respond to internal and external queries regarding fulfillment operations, providing clear, timely, and empathetic communication;
• Track orders, monitor their status, and follow up on outstanding tasks to ensure timely fulfillment;
• Identify and escalate delayed or at-risk orders to the relevant teams, following up to support their resolution.
• Handle order-related issues, including shipping, delivery, and return inquiries, coordinating with relevant teams when necessary.
• Maintain accurate order information, inventory updates, and fulfillment records in the relevant systems.
• Follow established processes, manage priorities effectively, and contribute to meeting team performance targets and KPIs.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level);
• At least 1 year of experience in customer support is required;
• 6 months to 1 year of experience in fulfillment;

• Strong communication, empathy, and problem-solving skills;
• Excellent organizational skills, attention to detail, and time management;
• Ability to multitask, prioritize requests, and handle escalations;
• Familiarity with CRM tools, order management systems, and basic logistics processes;
• Adaptability, technical aptitude, and a willingness to learn new tools;
• Strong sense of ownership, accountability, and focus on KPIs.

Will be a great plus:

• Previous experience as a Customer Success Manager.

Benefits:

• Fixed schedule: Monday–Friday, 9:00 AM–6:00 PM (GMT+2);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Fulfilment Agent who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 6 months experience in customer support is a must;
• Tech-savvy, able to test and troubleshoot basic technical issues;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems.

Benefits:

• Fixed schedule: Monday–Friday, 9 AM–5 PM CET;
• Opportunity to work fully remotely within the EU;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE In this role, you will be a front-line manager to a group of Account Managers who are responsible for hunting, pitching, and expanding the existing customer base at Ramp. You'll lead a group of 6-8 Account Managers, each carrying a book of 60-70 Enterprise customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment. WHAT YOU'LL DO - Build and run a high-performing team of 6-8 Account Managers - setting the bar for culture, morale, and daily execution. - Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, building trust and long-term partnership. - Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. - Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't. - Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work. - Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team. - Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales. - Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes. WHAT YOU NEED - Minimum 5 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory) - Minimum 5 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory) - Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies - A genuine passion for hiring, with a thoughtful approach to talent development - Ability to articulate contractual, technical, and financial value to customers, including C-Suite and executive leaders - Strong track record negotiating, structuring, and executing complex agreements - Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions - Strong collaboration and influencing skills, backed by excellent communication and presentation ability. - High agency and adaptability - no two days are the same, and the only constant is change - A desire and willingness to jump headfirst into complex, challenging problems for the good of the business. Great to Haves - Experience at a high-growth, top SaaS/AI startup - Bachelor's degree from an accredited university BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Principal Software Engineer on the Avatar Personalization team, you will use the Roblox game engine to build features that push the boundaries of our avatar technology, and build creative systems that make Roblox avatars simple and delightful to use. You will tackle the biggest architectural projects, provide technical leadership, and coordinate with teams across Roblox to build systems used by tens of millions of monthly players and developers.

You are passionate about building outstanding systems and APIs in the Roblox game engine, enhancing avatar features, and enriching customization systems for Roblox players and developers. You'll work with Avatar technologies such as animation, clothing, hair, and shading. Experience in game or film development is especially translatable into this team and role.

You Will:

• Implement groundbreaking features in Roblox game engine to build the best avatar system in the world
• Build APIs for Roblox developers enabling in-experience creation of Roblox Avatars from scratch
• Enhance avatar fidelity and uniqueness on Roblox
• Use the Roblox game engine to build excellent vertical applications for multiple platforms (mobile, tablet, PC, and console)
• Refactor and improve our existing codebase, and establish architectural standards for system reliability, performance, and test coverage
• Work with numerous teams to help build the world's best user generated gaming platform
• Implement systems in a combination of C++ and Lua

You Have:

• 8+ years of professional experience working on a consumer-facing game engine and/or game application
• Proficiency with C++, 3D math, data structures, algorithms, and networking
• Experience working on character building and customization systems, editors, and content creation tools
• Experience building online console or mobile game titles
• Experience with game or film character systems such as animation, rigid-body or cloth/hair physics, or shading

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$295,250-$345,040 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.