ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves % and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT RAMP LABS Ramp Labs is Ramp's AI research group. We post-train models on finance work, build the environments and evals they learn from, and ship them into the products 70,000+ companies use to move money. We think the defensible part of an AI product is the loop: proprietary environments, evals that track what customers care about, and models trained against both. ABOUT THE ROLE Every model decision at Ramp Labs runs through a benchmark. Which model to route to. Whether a post-training run worked. Whether an agent is ready to post a corrective journal entry to a customer's ledger without a human in the loop. You'll own Ramp's benchmarking effort. You'll turn real finance work (expense policy review, invoice coding, month-end close, spreadsheet Q&A) into benchmarks and RL environments, build the graders, and tell the team what is actually improving. WHAT YOU’LL DO - Build benchmarks from real workflows: turn agent traces, customer edge cases and expert labels into versioned benchmark suites for long-horizon agents that run for hours across tools and systems, plus tool use, multi-step reasoning and financial judgment - Own the benchmarking effort: decide what we measure, run benchmark suites across models and agent versions, and report results the team makes decisions on - Design graders: rubrics, programmatic checks and llm-as-judge, calibrated against human agreement, with a clear view of where each one breaks - Close the loop with post-training: turn evals into reward functions and RL environments, and catch reward hacking and contamination before they ship - Publish external benchmarks and write-ups on how models perform at real finance work WHAT YOU NEED - Hands-on experience building LLM benchmarks or evals that people used to make real decisions - Strong Python and software engineering; your eval code is reproducible and fast - Statistical judgment: variance, confidence intervals, sample size, inter-rater agreement, and knowing when a delta is noise - Working knowledge of post-training (SFT, RL with verifiable rewards) and how evals feed into it - Comfort with SQL and large datasets; you'll work directly from production traces - Taste for what is worth measuring NICE-TO-HAVE - Industry experience on an eval, benchmarking or post-training team - Built RL environments or verifiers for agentic tasks - Published benchmark or evaluation research (NeurIPS Datasets & Benchmarks, ICML, ACL) - Built or contributed to eval frameworks (verifiers, lm-evaluation-harness, HELM or similar) - Familiarity with accounting, finance or other expert-domain work - Public work we can look at: a benchmark, an eval suite, a failure-analysis write-up BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources;
• Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions;
• Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security;
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections;
• Analyze log files to investigate technical issues and identify their root causes;
• Provide technical guidance and troubleshooting support across different operating systems;
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.

What you need to succeed in this role:

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality;
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels;
• Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard;
• Ability to read and analyze log files to troubleshoot technical issues;
• Confidence in working with Windows, Linux, macOS, Android, and iOS;
• Strong analytical thinking and research skills;
• Positive, proactive, and responsible attitude;
• Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will be a great plus:

• Experience with cloud platforms such as AWS or Microsoft Azure;
• Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD);
• Customer-facing experience.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code:4IM

The Role

Junior IT Service Desk Engineer

Location: London, Battersea (Hybrid) | Permanent | Full-Time

About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity
Technology powers our growth, and our Information Systems teams play a vital role in helping our business move forward. They keep our systems running smoothly, support our people and find new ways to improve how we work.

From providing reliable, up-to-date technology to using data to solve business problems and digitising everyday processes, our specialists make a practical difference across the business. Their work helps our people deliver a better service to our clients.

If you enjoy solving problems, improving how people work and putting technology to practical use, join our Information Systems team and help us deliver better outcomes for our business and our clients.

Requirements

What you'll do

• Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance
• Escalate issues to appropriate team members when necessary
• Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers
• Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment
• Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com
• Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms
• Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets
• Maintain server rooms and network cabinets to ensure optimal functionality and organization
• Conduct periodic visits to other office locations (Bath, Cardiff, Manchester, Edinburgh, Glasgow, Dublin, Leeds, and Krakow) to support smooth daily operations
• Securely erase data from devices and prepare them for safe and compliant disposal

What you'll bring

• At least 1 year of relevant IT experience or completion of an IT apprenticeship
• Basic understanding of Azure Active Directory and Active Directory
• Familiarity with troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android
• Solid knowledge of computer hardware, with the ability to perform basic maintenance tasks such as upgrading/replacing RAM, storage, and screens
• Foundational networking knowledge
• Basic understanding of AV systems used in meeting rooms
• Full UK driving licence (own vehicle preferred)
• Eagerness to learn and continuously develop your skillset
• A strong commitment to delivering outstanding customer service
• Genuine enthusiasm for technology and its evolution
• Excellent attention to detail, especially in ticketing and documentation

Benefits

What you'll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• �80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Regular socials

Life at LEAP
Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 27th November 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. The Pro team is responsible for everything to do with the trading backend services such as the matching engine, market data gateways, internal and external APIs, and various other trading services. The team is located globally and responsibilities are split into sub-teams, working with various tech stacks. Our teams code in Rust and work agile around the globe. THE OPPORTUNITY - Design and implement robust Rust services and libraries that power trading, payments, and crypto experiences with a focus on reliability, performance, and user impact. - Write reusable, testable, and highly efficient code that scales across teams and supports revenue-critical systems without compromising safety or security. - Collaborate on large-scale distributed systems architecture, translating evolving product requirements into resilient, low-latency solutions. - Work alongside hundreds of experienced Rust engineers, contributing to a high-performance, product-driven engineering culture. WHAT YOU BRING - 7+ years of software engineering experience - Experience building financial trading focused products - Proficient in writing network services or asynchronous code in Rust - Have a security-first mindset during system design to ensure robustness - Demonstrate the ability to autonomously debug issues across the stack (OS, network, application) - Apply a solid understanding of distributed systems and technologies, including RPC protocols, Kafka, and Event-Driven Systems, to design scalable solutions - Collaborate effectively with product teams to gather requirements and constraints for designing appropriate systems - Take complete end-to-end ownership of systems and libraries - Provide mentorship to other engineers while contributing to defining the technical culture Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. THE ROLE Alan’s Insurance Compliance Counsel, you will be Alan's expert on insurance compliance and consumer protection regulation. You will define how regulatory obligations translate into Alan's tools, processes, and products. You will own the compliance posture on your perimeter, proactively manage our exposure, and be the primary interface with regulators on the topics you cover. You will also be a key connector between the compliance function, internal control, and the audit processes Alan conducts - ensuring audit findings are properly digested, remediated, and embedded into how we operate. As Alan expands into new markets, you will play a central role in ensuring our compliance standards travel with us: adapting Group frameworks to local requirements and helping stand up the right compliance foundations in new geographies. The role sits within the Legal Area in the Corporate Unit, and involves close daily collaboration with the Legal, Insurance, Operations, Sales, Care, and Product teams across all of Alan's markets. WHAT YOU WILL DO Own Alan's Insurance Compliance Posture - Define how regulatory obligations relating to Alan’s core product (IDD including duty of advice, product governance, AML/CFT, etc.) translate into Alan's operational processes, product design, and tooling - Suggest optimal ways to meet regulatory requirements within Alan's products while improving members' experience - from pricing components and options design to UX choices and complaint handling - Proactively identify compliance risks, assess their exposure, and develop mitigating action plans in coordination with internal stakeholders - Lead the structuring and continuous improvement of Alan's complaints management framework across France, Belgium, and Spain, ensuring compliance with ACPR recommendations and local equivalents Reporting & Audits - Serve as the compliance function's key contributor to Alan's internal control system: document compliance-related risks and controls in the Group's centralised mapping, and co-deploy the internal control approach across teams (Insurance, Operations, Sales, Care) - Prepare and support internal and external audits: assess Alan's standing against planned operational improvements, define remediation plans, and drive and monitor their effective implementation - Report on compliance obligations and risk exposure to Alan's Board and governance committees, with clarity and foresight; Manage regulatory reporting obligations including the ACPR Questionnaire Protection de la Clientèle (QPC) - Respond to regulatory inspections (ACPR, FSMA, or equivalent in Alan’s operating countries), coordinating internally and ensuring Alan is always audit-ready AML/CFT & KYC - Support the AML framework: conduct second-level analysis on suspicious cases, manage relationships with regulatory bodies and financial intelligence units, approve high-risk client relationships (including PEPs), and maintain the AML/CFT risk assessment framework - Oversee KYC Ops referents' training and upskilling, including Belgium-specific AML requirements - Coordinate with the AMLO on annual priorities, documentation, monitoring tools, and regulatory reporting to the ACPR and equivalent supervisors Compliance Roadmap & Stakeholder Coordination - Maintain Alan's compliance roadmap: prioritise, track progress, update the risk mapping, and re-prioritise as the regulatory environment evolves - Lead compliance projects with internal stakeholders across Insurance, Product, Sales, Care, and Operations, translating regulatory requirements into concrete deliverables and timelines - Contribute to pragmatic compliance positions on regulatory requirements that affect our products and contracts - turning complex constraints into well-reasoned, pragmatic solutions that support the business. Regulatory Training & Internal Capability - Design and maintain mandatory regulatory training programmes for Sales and Care roles (IDD competency requirements including duty of advice and product governance, Loi Evin, AML/CFT) - Build internal compliance frameworks, guidelines, and decision-making tools that increase team autonomy and reduce reliance on external resources - Contribute to Alan's written culture by producing high-quality documentation that teams can rely on independently International Compliance & Localisation - Ensure Alan's compliance standards travel consistently across all Group markets, whether existing (France, Belgium, Spain, Canada) or newly opened, adapting Group frameworks to local regulatory requirements and deploying them locally in coordination with local counsel. PROFILE Experience & Skills - 4+ years of experience in compliance in an insurance or fintech company; solid coverage of at least two of the following: AML/CFT, insurance distribution (IDD), complaints handling, regulatory reporting - Solid understanding of the French insurance regulatory framework and ability to work across EU/local requirements - Proven ability to lead compliance projects cross-functionally: you translate regulatory requirements into clear priorities, align internal stakeholders, and deliver without creating bottlenecks or increased friction - Bilingual French/English (both required, written and spoken) - International exposure is a strong plus You Will Thrive Here If You Are - A pragmatic problem-solver: you find the right answer within regulatory constraints rather than defaulting to the most conservative one - Rigorous and well-organised: you maintain high documentation standards, track your commitments, and keep stakeholders informed - Business-minded: you understand what matters for the company's growth and your members' protection, and you calibrate your compliance work accordingly 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

I'm looking for someone to create a professional 20–40 second showcase video for my Windows desktop application.
The goal is to showcase the software's main features in a clean, modern, and visually appealing way, similar to Apple-style product videos.
What I'm looking for:
Record the software in action using screen capture. Showcase its main features and how they work. Edit the footage into a polished 20–40 second video. Add smooth transitions, animations, zooms, and motion graphics where appropriate. Include background music and sound effects. I'll provide access to the software, a list of its key features, and any necessary instructions.
Ideally, you have experience creating promotional/showcase videos for software, apps, or SaaS products.
If you're interested, please send me:
Examples of similar work you've done. Your estimated price for the project. Your expected turnaround time. Thanks!

⭐️ LA SANTÉ N'ATTEND PAS. Que les symptômes s’aggravent. Qu'il faille 6 mois avant d’obtenir un rendez-vous. Qu'on dépende d’un système de santé englué dans le papier et les processus manuels. Et pourtant, c’est ainsi que fonctionne aujourd’hui la santé en Afrique de l’Ouest. Vous attendez, jusqu’à ne plus pouvoir attendre. Nous existons pour mettre fin à cette attente. Née en 2022 au Sénégal, Tanel est la première assurance santé numérique d’Afrique de l’Ouest francophone. Elle opère au Sénégal et en Côte d’Ivoire. Nous transformons un marché dominé par les processus papier et des acteurs historiques fragmentés. Avec plus de 30 000 membres, un réseau de plus de 1 200 établissements de santé et de plus de 400 pharmacies, ainsi qu’un chiffre d'affaires multiplié par 7 en 2025, nous avons démontré une véritable adéquation entre notre produit et les besoins du marché, dans des pays qui avaient besoin d’une révolution. En 2026, Alan, le leader européen de l’assurance santé axée sur la prévention, avec plus de 950 M€ de CA et + 1 M de membres en France, en Belgique, en Espagne et au Canada, a acquis Tanel afin d’accélérer son expansion sur le continent africain. Ensemble, nous construisons l’assurance santé de référence en Afrique de l’Ouest francophone, avec l’ambition d’atteindre 200 M$ de CA d’ici 2030. Nous réunissons le meilleur des deux mondes : l’expertise de terrain de Tanel, ses relations locales et la confiance qu’elle a su bâtir, ainsi que la plateforme technologique de pointe d’Alan, son expertise actuarielle et son expérience du déploiement dans plusieurs pays. VOTRE MISSION EN TANT QUE CARE EXPERT En tant que Care Expert chez Alan Sénégal, vous jouerez un rôle essentiel dans la satisfaction et la fidélisation de nos membres. Vous serez leur premier point de contact et les accompagnerez. Votre temps sera réparti de la manière suivante : - 80 % consacrés à l’accompagnement des assurés - 20 % consacrés à des projets d’amélioration continue, en fonction de votre expertise et de vos centres d’intérêt. L’accompagnement des assurés consiste à : - Écouter, comprendre les problèmes et les demandes des assurés et y apporter des réponses claires et rapides ; - Accompagner nos assurés (par téléphone, chat, email) et gérer les demandes complémentaires lorsque cela est nécessaire ; - Accompagner les assurés dans leurs démarches liées à leur couverture santé ; - Gérer les réclamations avec empathie, calme et professionnalisme et assurer un suivi rigoureux des demandes jusqu’à leur résolution ; - Collaborer avec les équipes médicales, techniques et commerciales pour résoudre les situations complexes ; Les projets d’amélioration continue: - Identifier et mettre en œuvre des améliorations dans nos processus ; - Analyser les demandes clients pour identifier et corriger les principaux points de friction dans notre produit ; - Contribuer à l’amélioration de nos outils et de notre base de connaissances ; - Participer à la conception d’initiatives favorisant l’autonomie des assurés ; - Partager vos connaissances et accompagner vos collègues ; - Participer à la structuration et au développement de l’équipe Care Vos projets seront construits autour de vos compétences, de vos idées et des besoins de Alan. PROFIL RECHERCHÉ Nous recherchons une personne qui : - Dispose d’au moins un an d’expérience en service client, relation client, assistance ou centre de contact - Est parfaitement à l’aise à l’oral et sait créer rapidement une relation de confiance avec ses interlocuteurs - Maîtrise le français, à l’oral comme à l’écrit - Parle couramment wolof. Cette compétence est particulièrement importante pour ce poste - Parle et écrit l’anglais (B2 et mieux) - Est à l’aise avec les outils numériques et les logiciels CRM, tels que HubSpot, Airtable ou des outils équivalents - Sait analyser une situation, prioriser les demandes et trouver des solutions adaptées - Est capable de travailler efficacement dans un environnement dynamique et en constante évolution. Une expérience dans le secteur de la santé, de l’assurance ou de l’assistance est un plus, mais elle n’est pas indispensable. Nous vous formerons à notre activité et à notre environnement. QUALITÉS HUMAINES Vous êtes reconnu(e) pour : - Votre empathie et votre écoute active ; - Votre patience et votre calme, y compris dans les situations difficiles ; - Votre rigueur dans le suivi des demandes ; - Votre autonomie et votre fiabilité ; - Votre capacité à prendre des initiatives et à transformer les idées en actions ; - Votre goût du travail en équipe et du partage de connaissances. CE QUE NOUS VOUS OFFRONS - Un rôle central au sein d’une startup en pleine croissance dans la healthtech africaine ; - La possibilité d’avoir un impact concret sur l’accès aux soins et l’expérience des assurés ; - Un environnement de travail stimulant, collaboratif et centré sur l’impact ; - Des opportunités de formation et d’évolution professionnelle ; - La possibilité de piloter des projets d’amélioration continue ; - Un package de rémunération compétitif. Si vous aimez aider les autres, résoudre des problèmes et créer des expériences client de qualité, rejoignez l’équipe Care d’Alan 🎁 AVANTAGES - Type de contrat : CDD/CDI. - Sur site, dans nos bureaux de Dakar, en collaboration étroite avec une équipe locale passionnée. - Tous les outils nécessaires pour donner le meilleur de vous-même. - Une assurance santé complète via Alan pour vous et votre famille. - Des opportunités d'apprentissage et de formation : une politique flexible, des budgets pour les livres et les conférences. - Pour ce poste, nous recrutons à temps plein, sur une fourchette de niveaux comprise entre A1 et B0 grille des niveaux (Pay scale A). 🎯 NOTE IMPORTANTE : NOUS RECRUTONS DES PERSONNES, PAS DES RÔLES. Si cette opportunité vous enthousiasme mais que vous ne cochez pas toutes les cases, nous serions ravis d'échanger avec vous. Toutes les personnes, y compris celles issues de groupes sous-représentés, devraient se sentir libres de postuler : soit on réussit, soit on apprend. Rappelez-vous, ceci est un guide, pas une liste exhaustive.

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves % and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable which brings the work behind getting paid into one connected workflow. You will help finance teams make invoicing, follow-up on unpaid balances, payment matching, and accounting handoffs useful and repeatable. You will own the customer-facing implementation and adoption plan, partner with the broader account team and specialists as needed, and help build a clear playbook for future launches. This role is a strong fit for a customer success or implementation professional who understands finance workflows and enjoys creating structure as a product grows. WHAT YOU’LL DO - Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records. - Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption. - Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines. - Identify and resolve adoption blockers, and escalate payment-matching or accounting integration issues with clear evidence and context. - Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process. - Document customer learnings in reusable discovery, onboarding, and handoff practices. WHAT YOU’LL NEED - Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role; level is flexible based on experience. - A record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use. - Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a practical customer plan. - Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation. - Comfort working without a mature playbook and improving the process for future customers. NICE TO HAVES - Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching. - Familiarity with accounting software, ERP integrations, or accounting-system handoffs. - Experience in finance software or with finance-led customer implementations. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. We’re looking for a hands-on Engineering Manager to lead a cross-functional Consumer pod focused on building and scaling core Krak experiences. This leader will guide a team of Frontend (React / React Native) and Backend (Rust) engineers to deliver seamless, performant user experiences across Kraken’s primary consumer surfaces. You’ll work closely with Product, Design, and other Engineering Managers to ensure Krak delivers exceptional UX, technical quality, and operational reliability. This role is an opportunity to shape high-impact, consumer-facing functionality used daily by a global user base. THE OPPORTUNITY - Lead a cross-functional team of frontend and backend engineers responsible for core Krak consumer experiences. - Own the end-to-end UX for key Krak features across mobile and client platforms. - Guide the delivery of high-quality consumer applications, with a focus on usability, performance, and scale. - Partner with Product Managers and Designers to define and deliver high-impact features with measurable business and customer value. - Collaborate with other Engineering Managers and Tech Leads to maintain consistent engineering standards across services and client platforms. - Champion engineering excellence, maintainable architectures, and code quality. - Mentor engineers and foster a culture of technical growth, collaboration, and inclusivity. - Strengthen team organization and delivery using agile processes, project tracking, and engineering metrics ., DORA, cycle time). SKILLS YOU SHOULD HODL - Proven experience leading engineering teams delivering customer-facing products at scale. - Experience managing combined frontend and backend engineering teams. - Deep technical background in React Native with a solid understanding of modern frontend architectures. - Strong cross-functional leadership, able to align frontend and backend efforts in a complex, multi-platform environment. - Excellent communication and stakeholder management skills. - Empathy for the customer and a passion for building intuitive, performant consumer experiences. - Experience building large-scale consumer or financial products. NICE TO HAVES - Background in systems design or distributed architectures. - Working knowledge of Rust (or similar languages such as Go or C++), and familiarity with async architectures, APIs, and microservices. - Experience in the payments and card domains. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE KEY ACCOUNT MANAGEMENT TEAM Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 30+. We are looking for amazing people to help us take care of our growing pipe, especially with our medium-touch segment and large accounts. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems! ⭐ IS IT YOU WE’RE LOOKING FOR? As a Key Account Manager, you will: - Handle a portfolio of strategic accounts and flagships companies - Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan - Proactively identify potential signals of dissatisfaction and implement solutions to answer them - Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins - Analyze and present consumption reports to customers through business reviews - Identify and execute out-of-the-box initiatives to engage our existing customers - Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points - Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability - Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams You would be a great fit at Alan if most of this sounds like you: - You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels - You are fluent both in French and English - You are experienced in dealing with companies of more than 300 employees - You have the tact and empathy that make great negotiators - You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency - You are analytical and love to solve problems in order to delight our members - You have great active listening skills ans are a master in the art of crafting the right follow-up message - You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market - You are based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon or Annecy. It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !) For this opportunity, we are aiming to hire within the B1-D level range 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Marseille, Lyon or Annecy. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture - Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info. #LI-DNP

WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? We’re seeking an experienced Engineering Program Manager to join Cohere’s customer-facing Engineering Program Management team. We need someone with curiosity, drive, independence, and leadership, who has hands-on experience working directly with customers and managing projects for enterprise-grade software or enterprise-focused machine learning solutions. In return, you’ll have the unique opportunity to shape Cohere’s operations, collaborate with leading minds in the LLM space, work directly with our Strategic Customers as well as Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform , Product and Go-to-Market teams, and be the “technical” voice of Cohere for the customer. You will get a chance to create extremely high-impact contributions to our fast-growing company, product and culture. Please Note: This role is open to candidates based in [Dammam] As an Engineering Program Manager/ Technical Program Manager, you will: - Communicate: Provide clear, timely, and objective communication across the tech organization, Cohere teams, leadership, and most importantly - our strategic customers and external partners. - Optimize: Break down complex issues into strategies, driving engineering alignment with product, business, and marketing while fostering collaboration. - Plan: Create and manage program/project schedules, identify dependencies, manage risks, and drive organizational alignment. - Execute: Ensure on-time delivery, identify development needs, and establish checkpoints for status updates. - Problem solve: Proactively identify and resolve issues, coordinate cross-functional dependencies, and prioritize impacts to schedule and product quality. You may be a good fit if: - You have at least 5 years of experience as an Engineering or Technical Program Manager, with at least 3 years in customer-facing technical delivery and operations focused on enterprise-grade AI software/solutions - Knowledge or experience with LLM training or optimization would be a key differentiator - You are problem-focused and making customers successful really excites you - You are detail-oriented and extremely self-organized. You love enabling people and teams around you, and are excellent at capturing detailed notes/action items during highly technical meetings and tracking progress. - You have a Bias for Action - you are very execution focused and you like getting things done. - You have experience working with cross-functional teams to get technical products, services or solutions shipped to an internal or an external customer and can independently own tracking and reporting across multiple work-streams, with owners in different time-zones. - You are comfortable holding leaders and individual contributors accountable. You can be assertive while remaining diplomatic. You are not afraid to follow up with people to ensure shipping within committed deadlines. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services ., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @ or @ email alias. If jobs are viewed on other sites then please verify these through our official careers page.