MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273485606

ReqID: FEQ327R501

Location: London

Skills: Data Science, Machine Learning, AI, LLM, GenAI

Mission



As a Senior Specialist Solutions Architect (ML & AI), you will serve as the trusted technical ML and AI expert for Databricks customers and the Field Engineering organization. You will partner with Solution Architects to guide enterprise and strategic customers in architecting production-grade ML and AI applications on the Databricks Data Intelligence Platform. You will also continue to sharpen your technical expertise in cutting-edge areas like GenAI, ML, MLOps, and LLMOps, while mentoring colleagues and establishing yourself as an AI thought leader.

Impact you will have

• Architecting Workloads: Design and implement production-level ML and AI workloads, including end-to-end pipelines, training/inference optimization, MLOps lifecycle management, and integration with cloud-native services.
• GenAI Leadership: Serve as a practitioner for enterprise GenAI solutions, specializing in RAG architectures, agentic systems (including tool-calling, multi-agent orchestration, and guardrails), AI observability, and natural language querying of structured data.
• Provide advanced technical support to Solution Architects during the technical sales cycle by building MVPs, leading deep-dive sessions, and aligning AI solutions with complex customer business challenges.
• Product Influence: Collaborate cross-functionally with product and engineering teams to represent the voice of the customer, define priorities, and influence the platform’s AI roadmap.
• Thought Leadership: Drive community growth and AI platform adoption through the creation of technical tutorials and training materials, as well as by presenting at industry conferences and leading hackathons.

What we look for

• Experience: 10+ years of hands-on industry DS/ML experience, with a focus on either:
• ML Engineering: Building/maintaining production-grade cloud infrastructure (AWS/Azure/GCP) that supports deployment of ML applications and monitoring ML model performance.
• Data Science/AI: Applying advanced techniques in LLMs, agentic systems, vector databases, fine-tuning, and deployment tools (e.g., HuggingFace, Langchain).
• Hands-on experience working with Distributed Spark based systems
• Experience with data engineering concepts or a good understanding of data engineering concepts
• Pre-sales or post-sales experience working with external clients across a variety of industry markets. Minimum of 5+ years of customer-facing experience would be preferred
• [Preferred] Experience working with Apache Spark" to process large-scale distributed datasets
• Communication: Proven ability to communicate and teach complex technical concepts to both technical and non-technical audiences.
• Core Traits: Passion for lifelong learning, collaboration, and driving business value through AI.
• Education: Graduate degree in a quantitative discipline (e.g., Computer Science, Engineering, Statistics, Operations Research, etc) or equivalent practical experience.
• Can meet expectations for technical training and role-specific outcomes within 3 months of hire
• Can travel up to 30% when needed

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark", Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. Disclaimer: We're open to hire Account Executives across our Paris, Bordeaux, Marseille, Lyon, Annecy, Nantes and Biarritz offices. ⭐️ THE ACCOUNT EXECUTIVE (MID-MARKET) JOB We’re expanding our Sales team in France and are looking for ‘full-stack’ Sales to engage with prospects and turn them into happy Alan customers. You will join a team that focuses on companies from one of the following segments: Tech & Engineering, Business Services & Media, Retail, Transport, HCR, Learn & Care, Food & Beverage or Metallurgy. You will interact with everyone from HR executives to CEOs. Meet Hakim in this article to learn more about makes the Metallurgy segment so interesting for an Account Executive. Why is our Vertical approach interesting? - Market potential: Vast and dynamic markets with significant structural challenges, offering fertile ground for a modern, tech-driven solution like Alan. - Team readiness: We've honed our go-to-market strategy over the years, and it's paying off with increasing inbound leads and active field marketing driving strong pipeline momentum. - Passionate teams: Our dedicated teams brings deep sector expertise and genuine passion for the clients we serve; every day in the field sharpens our edge and fuels our conviction. - Growth opportunity: The addressable market is enormous, offering virtually unlimited opportunities for growth. What will you do with us? You’ll own the entire sales cycle, from prospecting to closing. The average sales cycle is 4-6 months, dealing with companies ranging from 30 to 300 employees, with an average ARR of 150K€. At Alan, Account Executives drive deals and close strategic opportunities with prospects. We sometimes handle some customer relationships to ensure the best possible onboarding. You’ll educate prospects, provide inspiring product demos, and onboard key stakeholders, making the transition from prospect to customer seamless. We expect you to understand and apply the Alan Smart & Soft selling method This method ensures the prospect experience is an integral part of the overall Alan customer experience—making it pleasant and delightful for everyone. We expect you to be instructive to prospects (Smart), as well as to define the best personalized high-touch strategy that suits best each prospect (Soft). You’ll also help us grow and improve as a company, challenging us to enhance our product(s), methods, and strategy, and getting involved in initiatives to expand our customer base. Meet Fanny Cibot who is Account Executive within the Business Services & Media Crew. ⭐ IS IT YOU WE’RE LOOKING FOR? You’ll be a great fit for the Metallurgy Team at Alan if you: - Have at least 4 years of experience managing the whole Sales cycle, from prospecting to closing. Prospection is a key part of the role; - Have full working proficiency in French (C2 and above) and an advanced level in English. - Are highly organized with exceptional follow-up skills; - Have empathy and are passionate about understanding and solving prospects' problems; - Can influence through persuasion, negotiation, and consensus-building; - Have a deep understanding of value drivers in recurring revenue business models; - Have a great attitude and ability to collaborate in a small team; - Are eager to learn fast and make an impact from day 1; - Are based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon, Annecy, Nantes or Biarritz. For this opportunity, we are aiming to hire within the C0-D level range If you're still wondering whether this could be the best move for you, take a look at this article from Lucie Leflour, our Sales Lead in France. EVERYTHING ELSE IS A PLUS. WE CARE ABOUT HAVING A DIVERSITY OF EXPERIENCES, PROFILES AND BACKGROUNDS IN OUR TEAM. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. - Flexible office with hybrid setup. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Marseille, Lyon, Annecy, Nantes or Biarritz. - All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Generous transit benefit - Learning & Training opportunities. A highly flexible training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture - Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info.

I used to think project management was about plans, timelines, templates, and software. After spending the last year managing 50+ marketing projects every month for a fully remote creative agency, I realized the real job is keeping people aligned. Everyone leaves a meeting thinking they agreed on the same thing. A week later, you realize the client, editor, producer, and videographer all had different interpretations. My job was making sure everyone stayed on the same page from kickoff to delivery. My responsibilities included client management, pre-production planning and documentation, shoot planning, hiring videographers, budget management, project tracking, quality control, coordinating editors, chasing approvals and deadlines, and keeping clients updated throughout the process. One achievement I'm particularly proud of is reducing our production budget by almost one-third without compromising quality. My biggest strengths are communication, organization, and understanding how different people think. I enjoy working with clients, managing remote teams across different cultures and time zones, resolving difficult situations, and keeping projects moving without creating unnecessary stress. I'm now looking for a remote Project Manager, Operations Manager, Executive Assistant, or Client Success role. I'm based in Bangladesh and comfortable working with international teams and overlapping time zones. If you're looking for someone who brings structure, communicates proactively, and makes your life easier, I'd love to connect.

Looking for a few people with good spoken English for a flexible remote opportunity.
You can earn PKR 8,000–19,000+ per week, depending on your availability, with additional earning potential.
This opportunity is only open to people based in Pakistan.
If you’re confident speaking English and interested, DM me for details.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a Senior Software Engineer to join our Identity Management team to play a critical role in developing reliable code and algorithms in our user management, permission, and web services. We are looking for an engineer who has the ability and drive to make an impact, not only on their own but by also enabling those around them to succeed.

Partnering with stakeholders, product managers, product designers, product data analysts, and other engineers, you will be part of a team responsible for ensuring that our practices in the development of our platform are safe and secure. You will also be responsible for developing and maintaining core services and repositories in Toast, including integrations, managing users, authentication, and permissions. The Toast platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants and integration partners to our system. The services we develop on this team are essential for Toast’s operation and their resilience and reliability are crucial from a business and user perspective.

If you want to help create something tangible that is used every day, help small businesses achieve their vision, and take on the challenge of scaling a SaaS product from millions of users to hundreds of millions of users, Toast is the place for you.

A day in the life (Responsibilities)

• Be part of a team working collaboratively with UX, PM, QA and other engineers designing, building and maintaining high performance, flexible and highly scalable microservices, as well as development of web and mobile applications
• Define best practices and help choose technologies to evolve our current tech. stack while writing world-class applications
• Championing best practices such as quality integration and unit testing
• Tackle scaling challenges and implement robust solutions.
• Provide design feedback and participate in code reviews to ensure implementations meet requirements
• Monitor feature rollouts to ensure customer success, iterating and improving when necessary.
• Design, build, deploy, and maintain highly resilient and scalable systems critical to our customers’ success.
• Diagnose performance bottlenecks and optimise for better performance.
• Ensure that all work done is delivered with quality and is appropriately monitored and supported in production
• Mentoring other team members

What you'll need to thrive (Requirements)

• Proficient in Java, Kotlin or another object-oriented language, with a deep understanding of testing, quality & best practices.
• In-depth understanding of microservices, distributed systems, and enterprise messaging.
• Familiar with asynchronous communication tools (e.g., Pulsar, JMS, Kafka).
• Proven track record of delivering reliable services to production.
• Excellent communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders.
• A passion for technology and continuous learning.
• Prior experience making an impact on a previous project, product or within an organization.
• Enthusiasm for solving impactful challenges and writing clean, scalable code.
• A focus on both personal and team growth, balancing task completion with platform stability.
• The capacity to tackle complex and ambiguous problems, communicate clearly with others to solve the problem, and share knowledge to help the whole team succeed
• Experience working in the IAM space
• Exposure to distributed systems is a plus
• Experience working in a team with Agile/Scrum methodology

This is a hybrid role requiring in-office collaboration two days per week in our Dublin office.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

#BI-Hybrid

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI AT ZAPIER At Zapier we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: July 10th, 2026 Location: NAMER HI THERE! As Zapier expands into the enterprise market and accelerates AI-driven development, incident management is a front-line function for customer trust and operational reliability. The Incident Operations Specialist role is the engine that keeps the day-to-day operation of Zapier's incident program running — reliably, visibly, and at scale. You'll report to the Incident Program Manager and operate under their direction, owning the execution of the systems, workflows, and tooling that power incident response across Zapier. You are the person in the operations center: you keep things moving, you surface what's broken, and you use AI to build automation that lets a small team operate like a much larger one. This isn't a pure engineering role; it's an ops role with technical depth. The right person thinks in systems, writes automation to scale their own work. They use AI as a default, build repeatable workflows, and leave things more reliable than they found them. The role is particularly exciting because decisions here ripple across Zapier, shaping how we manage a key process that involves the whole company. - Our Commitment to Applicants - Culture and Values at Zapier - Zapier Guide to Remote Work - Zapier Code of Conduct - Diversity and Inclusivity at Zapier ABOUT YOU - You run operations with precision. You keep complex systems running. You understand how incident tooling , PagerDuty, observability, integrations, Slack workflows) plugs together, you notice when something breaks before anyone else does, and you fix it. Configuration, routing, escalation paths, on-call schedules — this is your domain. - You build with AI, not just prompt it. You use AI-native tools (Cursor, Claude, Copilot, or similar) as your standard working environment, not as a novelty. You've built repeatable AI-powered workflows — things that keep running when you're offline. You know when an AI output needs verification, and you've built quality checks into your systems. You can quantify how your AI usage has actually changed throughput or quality. - You're technical enough to operate the tools and build custom ones. You're not a software engineer, but you can build custom automations, write SQL to pull from Databricks, configure API integrations, and prototype lightweight AI agents to extend your own capabilities. You operate comfortably in GitLab, Coda, Slack APIs, and observability tools. If a workflow doesn't exist, you build it. If a dashboard is broken, you fix it. - You close the loop. You finish what you start without needing follow-up. Jira reflects reality. Commitments land on time. When something slips, you flag it early; you don't go quiet. - You prioritize ruthlessly. You receive requests from multiple directions. You apply judgment, push back on low-priority work that doesn't align with program goals, and protect your capacity for high-impact operational work. You clearly and quickly escalate trade-offs rather than getting pulled thin. - You understand that incident rotations mean incidents are shared responsibility. You're empathetic with commanders under pressure, give feedback that improves future response without creating friction, and embrace feedback on your own work. You make the whole community better — you don't position yourself as the single point of expertise. - You distill complexity into clarity. You're curious and resourceful. You ask the right questions to understand customer and technical impact, then translate that into plain-language guidance for Support, GTM, and leadership — without losing the signal. - You work async-first. Zapier is 100% remote. You write clearly and proactively. You design your work to be transparent and handoff-ready. You know when to escalate to a live conversation and when to make the call and document it. THINGS YOU'LL DO - Own incident tooling operations. Maintain the reliability and configuration of , PagerDuty, Slack-based workflows, on-call rotations, and escalation paths. Monitor integrations and automations for issues. Fix what breaks. - Build and maintain AI-powered workflows. Design and ship repeatable automation: incident thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene workflows. Turn one-off experiments into durable systems that compound over time. Keep improving them. - Build and sustain the IC community. Grow and maintain a community of practice for Incident Commanders and Support Leads. Run regular touchpoints, share learnings across incidents, and coach responders on what good looks like. You are a resource others come to — not just a system operator. - Operate data and reporting systems. Build, maintain, and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Ensure data quality, field completeness, and metric accuracy. Surface trends and operational signals to the Incident Program Manager before they become problems. - Maintain documentation and enablement assets. Keep playbooks, templates, and incident guides current and usable under pressure. Flag gaps where program-level guidance needs updating. Be the go-to resource for questions about tooling and process. - Drive continuous improvement. Participate in incidents and postmortem reviews. Identify patterns across incidents. Implement improvements based on hands-on observation. Surface recurring friction to the Incident Program Manager with recommended solutions, not just problems. - Partner across the org. Incidents touch Engineering, Support, GTM, Legal, and Finance. You coordinate across these teams without needing the Program Manager to broker every conversation. You know who to loop in, when, and how to communicate what they need to act. - Support the incident program at scale. As the program expands to cover Support, Legal, PR, and Finance, help onboard and enable new stakeholder groups. Build the infrastructure that lets the program run self-sufficiently — including during your own PTO. OUR STACK & TOOLS - Incident tooling: , PagerDuty, Slack - Data & Reporting: Databricks, Grafana, Looker, SQL - Observability context: Datadog, Grafana, Prometheus, Opensearch, Graylog - Collaboration: GitLab, Coda, Google Workspace, Jira, Zendesk - AI tooling: Cursor, Zapier AI, Claude, or equivalent EXPERIENCE AND REQUIREMENTS Technical and operational experience - Experience in incident response, technical operations, or a reliability-adjacent role - Hands-on familiarity with incident tooling , PagerDuty or equivalent), and Slack-based workflow automation - Comfortable building with SQL and reporting tools (Databricks, Looker, Grafana) - Able to diagnose operational issues using logs, system context, and integration debugging - Can build lightweight automations, configure APIs, and prototype AI workflows — doesn't require an engineer to do it for them AI fluency (required, not optional) - Demonstrably uses AI in daily work: for drafting, summarizing, building workflows, and triaging - Has built repeatable AI-powered workflows (not just one-off prompts) - Applies verification and judgment to AI outputs — especially in high-pressure incident contexts - Can articulate how their AI usage has improved speed, quality, or operational capacity Operations and execution - Independently drives problems to resolution when direction is clear but the path requires investigation - Strong attention to detail in configuration, data quality, and documentation - Works visibly — status in public channels, proactive updates, no need to chase - Proven track record of respectfully disagreeing and committing — you raise concerns early, then execute once a decision is made. Communication and collaboration - Clear written communication across orgs like engineering, support, and ops audiences - Proactive in surfacing risks, blockers, and improvement opportunities - Comfortable pushing back on off-program requests and escalating trade-offs - Able to communicate highly technical incident information to non-technical audiences — Support teams, GTM partners, and leadership — clearly and without jargon. WHAT SUCCESS LOOKS LIKE - Incident tooling runs reliably with no surprises. Routing, escalation, and on-call systems behave as expected. - Dashboards and operational reports are accurate, up to date, and trusted by the Incident Program Manager and leadership. - AI-powered workflows measurably reduce manual effort without degrading the quality of what they touch. Automation that saves time at the cost of accuracy or judgment isn't a win. - Work is visible in public channels without prompting. Stakeholders always know what's in motion. - Documentation and playbooks are maintained and usable under pressure. - The program can operate independently during PTO and through role transitions; you've built systems that don't depend on any individual to keep running. Work is documented, config is explained, and runbooks cover the program itself, not just incidents. APPLICATION DEADLINE: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

This is a full-time or part-time REMOTE position. You'll be able to choose which projects you want to work on, and you can work on your own schedule. Projects are paid hourly, starting at $15-20 per hour, with bonuses for high-quality and high-volume work. With a variety of projects to choose from, many involving writing or evaluating chatbot conversations, you can choose to work on what interests you the most!
We are looking for writers and curious, detail-oriented people to join our team and teach our AI chatbots. You will have conversations with chatbots that we are building in order to measure their progress, as well as write novel conversations in order to teach them what to say.
In this role, you will need a strong imagination and attention to detail to create useful conversations and measure their quality. You do not need experience to apply, since we will provide training, and many people find this work quite engaging and repeatable.
Responsibilities:
\- Come up with diverse conversations
\- Write high-quality answers
\- Compare the performance of different AI models
\- Research and fact-check AI responses
Qualifications:
\- Fluency in English
\- Detail-oriented
\- Excellent writing and grammar skills
\- Strong research and fact-checking skills to ensure accuracy and originality
\- Available to work at least 10 hours per week
\- A bachelor's degree (completed or in progress)

Job Title | Company | Salary | Full Remote in... | :- | :- | :- | :- | Senior AI Engineer | Lemon.io | - | Northern America, LATAM, Europe, APAC | Staff Product Engineer (Florianópolis) | LawnStarter | $80k - $100k | Brazil | Staff Product Engineer (Belo Horizonte) | LawnStarter | $80k - $100k | Brazil | Staff Product Engineer (Campinas) | LawnStarter | $80k - $100k | Brazil | Staff Product Engineer (Montevideo) | LawnStarter | $80k - $100k | Uruguay | Staff Product Engineer (Mexico City) | LawnStarter | $80k - $100k | Mexico | Staff Software Engineer, Product (Florianópolis) | LawnStarter | $80k - $100k | Brazil | Staff Software Engineer, Product (Campinas) | LawnStarter | $80k - $100k | Brazil | Staff Software Engineer, Product (Mexico City) | LawnStarter | $80k - $100k | Mexico | Staff Software Engineer, Product (São Paulo) | LawnStarter | $80k - $100k | Brazil | Staff Software Engineer, Product (Montevideo) | LawnStarter | $80k - $100k | Uruguay |

Mercor is onboarding talented professionals for remote design and software development projects.

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