Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

The Toast Account Operations team is responsible for improving the customer's journey with Toast when they are experiencing issues. The Manager II actively supports the productivity goals and success of this essential team.

What you'll do (Responsibilities)

• Manage and develop a team of 10–12 Account Operations Advisors, with a focus on individual career growth, strengths-based coaching, and building deep expertise in handling complex customer situations.
• Own team performance against core metrics including SLA, CSAT, productivity, and schedule adherence - using data to identify trends, drive coaching conversations, and course-correct quickly.
• Actively participate in the hiring, interviewing, and training of new agents to maintain high performance standards across the team.
• Act as the final point of internal escalation for complex, high-priority customer issues that require managerial support - knowing when to step in and when to coach your team through it.
• Support your team in navigating nuanced, multi-layered customer interactions across phone, chat, and email.
• Lead or significantly contribute to high-impact operational projects including SOP design, macro development, quality scoring frameworks, and efficiency programs that improve the advisor and customer experience.
• Serve as a primary point of contact for internal partners (e.g., Product, Finance, Legal) on initiatives that require operational input, procedural change, or frontline perspective.
• Translate operational data (SLA, TTR, AHT trends, and more) into clear, actionable narratives that inform team strategy and influence roadmaps.
• Continually look for opportunities to improve how your team works: smarter workflows, better tools, clearer processes, and a stronger team culture.

What you'll need to thrive (Requirements)

• 5+ years in customer support
• 2+ years experience in leading & managing teams
• Excellent communication and conflict resolution skills, particularly in handling escalated customer and internal stakeholder issues.
• Proven track record of driving operational improvement projects (e.g., SOP creation, quality scoring, efficiency programs).
• Strong data literacy - you know how to use metrics like SLA, AHT, or CSAT to tell a story, make a case, and drive action, not just report numbers.
• Relentless problem-solver with a bias toward action and a high sense of accountability

What will help you stand out (Non-essential Skills/Nice to Haves)

• Restaurant, SaaS or FinTech experience is a plus.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range
$100,000-$160,000 USD
How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Support Delivery Manager is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The SDM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The SDM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution.

You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

The SDM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices.

How will you make an impact?

• Understand the full solution NICE & 3rd party integrations for designated accounts

• Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings

• First point of escalation for designated accounts for support process issues not resolved by the standard process

• Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices

• Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel.

• Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success.

• Develop, implement and maintain standard practices for designated accounts aligned with the Global SDM operating model

• Oversee transition phase from Client Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and Success

• Act as Back up for Support Managers as directed

• Mentor and coach Engineers from a technical perspective

• Communicate and advocate customer requirements and concerns to product management team R&D and other internal stakeholders

• Lead Root Cause/Best Practice sessions with Customers and internally as required

• As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites.

Have you got what it takes?

• Possess excellent organizational and communication skills.

• Strong ability to use facts and data to influence decisions

• Ability to prioritize and make appropriate decisions.

• Proven ability to meet deadlines and maintain quality standards.

• Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.

• Ability to interact effectively with all levels of management and customers.

• Ability to work with minimal guidance or supervision in a time critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Looking for TikTok engagement to get my page on track! Willing to pay 2$ per like and comment an on any video I post with an initial follow of course must have me approve you doing it before! I perfer Cash App message me for details!

ABOUT RAMP At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year. Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top . Startups for more than 3 years, as well as the Forbes Cloud 100 CNBC Disruptor 50 and TIME Magazine’s 100 Most Influential Companies ABOUT THE ROLE Join our growing security team and help drive security detection and response initiatives across Ramp. This will include a focus on maturing our security detection and alerting capabilities across our federal and public sector environments. Please note that this role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week What You’ll Do - Respond and assist with security requests and incidents submitted by Ramp team members - Review logging, alerting, and audit sources to identify potential security incidents and perform initial triage on identified incidents - Contribute to the creation, upkeep, and tuning of runbooks and security alerts to effectively handle, triage, and improve security alerts - Work closely with the Ramp Security Engineers to improve security alerting and automated remediation - Utilize log ingestion platform for security analytics and identification of tactics, techniques and patterns of attackers - Design and implement automation to detect and respond to threats What You Need - 3-4 years of information technology experience or the equivalent combination of education, technical training, or work experience. - Working experience in information security, especially on a Computer/Security Incident Response Team (C/SIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center (CSIRC) or a Security Operations Center (SOC) - Experience with query-based log management solutions (ELK, Datadog, Panther, etc) - Strong deductive reasoning and critical thinking skills - Ability to communicate complex security issues to peers and management in a clear and effective manner. - Strong written communication skills and the ability to succinctly document technical details Nice to Haves - Prior experience working with government entities or in a highly regulated environment - Security Certifications such as CompTIA Security+, Network+, etc. - Experience with workflow automation tooling (Tines, Swimlane, etc.) BENEFITS (FOR FULL-TIME EMPLOYEES) - 100% medical, dental & vision insurance coverage for you - Partially covered for your dependents - One Medical annual membership - 401k (including employer match on contributions made while employed by Ramp) - Flexible PTO - Fertility HRA (up to $10,000 per year) - Parental Leave - Unlimited AI token usage - Pet insurance - Centralized home-office equipment ordering for all employees - Health and Wellness stipend - In-office perks: lunch, snacks, drinks, and more - Budget for intra-office travel - Relocation support to NYC or SF (as needed) REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart is on a mission to make eating well effortless for everyone, and great design is a key ingredient. As a Design Program Manager on our Design Program Management team, you will drive operational excellence and programmatic execution across a Design organization serving 90+ cross-functional partners and multiple company priority areas.

This role sits at the intersection of design craft, technical operations, and strategic execution. You will build AI-enabled systems, scale critical processes, and manage the tools and vendor relationships that power our creative work—so our teams can deliver world-class experiences efficiently and predictably.

You will work closely with Product Designers, Product Managers, Engineering, Marketing, Legal, and Business Development, and partner deeply with the Instacart Design System (IDS) team. You will translate design strategy into executable programs, create visibility into outcomes, and enable cross-functional alignment at scale in a fast-paced, highly dynamic environment.

If you thrive at the intersection of systems thinking and creative craft, embrace change, and love empowering teams to do their best work, we’d love to hear from you.

About the Job

• Drive end-to-end program delivery for complex, multi-quarter design initiatives spanning Design, Product, Engineering, Marketing, Legal, and Business Development—ensuring clear goals, crisp execution, and predictable outcomes.
• Build and deploy AI-enabled workflows to automate status reporting, resource tracking, documentation synthesis, and stakeholder communications; champion AI fluency across the Design org to improve speed and quality.
• Own operations and vendor management for design tooling (e.g., Figma, prototyping, asset management, collaboration platforms): negotiate contracts, optimize licensing, ensure compliance, and manage contractor/agency engagements.
• Establish scalable systems for capacity planning, resource allocation, and roadmapping; implement metrics and integrations that create seamless workflows across tools and teams.
• Partner with the Instacart Design System (IDS) team to align programs with system evolution and component adoption; lead governance programs that scale IDS usage across product teams.
• Translate leadership vision into actionable operating models, run planning cycles and milestone reviews, and bring clarity to complexity in a high-change environment.

About You

Minimum Qualifications

• 10+ years of experience in program management or design operations within design and/or product organizations, delivering complex cross-functional initiatives end to end.
• Hands-on experience with design systems concepts (component libraries, tokens, documentation, cross-platform patterns) and modern product development lifecycles.
• Technical fluency collaborating with design systems and engineering teams, including familiarity with system architecture, component APIs, design-to-code workflows, and technical constraints.
• Proven track record building and scaling operational systems in fast-paced environments, including taking programs from 0→1 and maturing them for scale.
• Demonstrated AI fluency using LLMs and/or automation platforms to streamline workflows and improve program efficiency.
• Vendor and contract management experience: negotiating software contracts, optimizing licensing/spend, and ensuring compliance in partnership with Finance, Legal, and IT.
• Proficiency with design and program management tooling (e.g., Figma, Linear or Jira, asset management tools, research repositories, prototyping tools).
• Excellent written and verbal communication skills with experience presenting to and influencing executive leadership and cross-functional stakeholders.
• Bachelor’s degree in a related field (e.g., Design, HCI, Engineering, Business) or equivalent practical experience.

Preferred Qualifications

• Experience building or scaling a design system and driving component adoption across multiple product teams.
• Experience implementing AI-powered workflows or integrations for creative operations or design tooling ecosystems.
• Success translating leadership vision into operating models, measurable roadmaps, and governance programs.
• Experience supporting organizations of 90+ cross-functional partners across Design and Engineering.
• Ability to balance strategic oversight with hands-on execution in dynamic, ambiguous environments.
• Strength using data and storytelling to influence decisions and secure investment in operational improvements.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$167,000-$176,000 USD
WA
$153,000-$161,500 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$159,000-$168,000 USD
All other states
$139,000-$146,500 USD

About Hologram

Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per monthacross our global infrastructure—this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.

What Makes a Hologrammer?

We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when something feels off, ask 'why' before 'how,' and aren't satisfied until the work is airtight.

You'll love working here if you:

Value ownership of outcomes: You're the person who notices when something doesn't add up and can't let it go not because you're a perfectionist, but because you understand what's downstream if you do.

Turn ambiguity into answers: You know some questions don't have a lookup. You sit with them, work through them methodically, and come back with something defensible and compliant.

Relentlessly pursue growth:You're always looking for a better way, and when you find one you don't keep it to yourself. You grow with the company, pick up new tools quickly, and leave things better than you found them.

About this role

Reporting to the Sr. Manager of Accounting, the Accountant will own the timely recording of all financial transactions and the production of monthly GAAP-compliant financial statements in a fast-growing SaaS company. This role takes direct ownership of the monthly close process, with revenue recognition as its most critical and largest monthly deliverable, and will play a key role in ERP implementation, billing/collections, and contract review. This is an opportunity to grow alongside the company and have meaningful impact as the organization scales.

Role Responsibilities

Financial Reporting & Accounting Operations

• Own the monthly close process, including journal entries and balance sheet reconciliations, and partner cross functionally to ensure accurate recording of monthly revenue (ASC 606) and inventory (ASC 330).
• Research emerging accounting and reporting issues to ensure compliance with U.S. GAAP
• Lead Accounting process improvement initiatives as the company grows, including ongoing development of Standard Operating Procedures (SOPs) and identification of automation opportunities

-

Please mention the word FINELY and tag RMTA0LjIzOC4yMDUuOTA= when applying to show you read the job post completely (#RMTA0LjIzOC4yMDUuOTA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

About 1upHealth

At 1upHealth, we're on a mission to unlock health data and empower the future of healthcare through modern, cloud-native data infrastructure and interoperability. We build a platform that enables payers, providers, and digital health companies to ingest, normalize, and exchange clinical and claims data at scale; securely, reliably, and with strong compliance foundations. We are a remote-first U.S. company with a culture focused on collaboration, transparency, and meaningful impact.

About the Role

The Staff Accountant will support core accounting functions including accounts payable, accounts receivable, general ledger accounting, cash management, and month-end close. This role plays a key part in maintaining accurate financial records, supporting audits and tax preparation, and ensuring timely and reliable accounting processes. The ideal candidate thrives in a startup environment, enjoys improving processes, and is collaborative, proactive, and eager to learn.

Key Responsibilities

Prepare bank, credit card, and balance sheet reconciliations and maintain appropriate supporting documentation
Support monthly, quarterly, and year-end close activities, including preparation of journal entries and supporting schedules
Maintain close checklists and ensure timely completion of assigned close tasks
Enter and maintain sales orders based on executed contracts and order forms
Review customer contracts for billing terms, pricing, billing frequency, and revenue start dates
Generate and distribute customer invoices accurately and on schedule
Apply customer payments, reconcile accounts receivable balances, and monitor AR aging
Assist with collections and respond to customer billing inquiries in coordination with internal teams
Process vendor invoices, corporate card transactions, and employee expense reports in accordance with company policies
Manage vendor setup and maintain organized accounts payable documentation
Assist with payroll and benefits accounting support, including payroll-related journal entries and accruals
Support audit, tax, and other external requests by compiling schedules, reports, and documentation
MainPlease mention the word TROPHY and tag RMTA0LjIzOC4yMDUuOTA= when applying to show you read the job post completely (#RMTA0LjIzOC4yMDUuOTA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.