• Own the AR program end-to-end: annual strategy, briefings, inquiry management, evaluation cycles, and ongoing analyst engagement
• Manage our presence in major analyst evaluations (Magic Quadrant, Forrester Wave, IDC MarketScape) — from submission strategy through final publication
• Build and maintain genuine relationships with tier-1 and tier-2 analysts, understanding what each analyst cares about and tailoring our engagement accordingly
• Lead briefing preparation: working across product, product marketing, and leadership to build crisp, evidence-backed narratives and prep executive spokespeople
• Maintain an AR intelligence function — tracking analyst sentiment, surfacing relevant research, and feeding competitive and market insights back to product and go-to-market teams

Customer Marketing

• Design and run lifecycle campaigns that drive product and feature awareness among the existing customer base
• Build and execute adoption campaigns in partnership with Product and Customer Success that move customers from awareness to active usage of new and underutilized features
• Produce a steady cadence of customer stories across formats: written case studies, video, slide-ready summaries, and co-branded content
• Build and manage a customer reference and advocacy program — identifying, recruiting, and nurturing customer advocates without burning them out
• Identify and develop upsell-ready customer segments — working with Product Marketing, CS and Sales to create marketing programs that convert engaged, high-adoption customers into expansion pipeline for additional products

Required

• 3+ years of experience in analyst relations, with direct ownership of analyst briefings and at least one full evaluation cycle (Magic Quadrant, Forrester Wave, or equivalent)
• Demonstrated ability to build and maintain relationships with industry analysts — not just schedule calls, but cultivate trust over time
• Experience directly managing analyst briefings and managing Q&A without a handler in the room
• Strong command of analyst firm processes, cadences, and relationship tiering across Gartner, Forrester, and IDC
• Comfort working cross-functionally with product, sales, and executive stakeholders to gather input and drive alignment

Preferred

• Experience in customer marketing, customer advocacy, or reference program management
• Background in content creation — case studies, customer stories, or executive communications
• Experience working with CRM data (Salesforce) and customer lifecycle metrics (NPS, CSAT, expansion signals)

Skills

• Exceptional storyteller who turns product capabilities into crisp, compelling stories
• Deep comfort with technical or complex products and familiarity with AI/ML fundamentals
• Excellent project management and attention to detail, able to manage complex initiatives from concept to execution
• Knows how to get what they need from other functions, including Product, CS, Sales, and the executive team
• A growth mindset with creativity, ambition, and a proactive approach to problem-solving and innovation.

Mindset

• Adaptable communicator who can shape the message to the audience
• Nurtures relationships over the long term
• Comfortable with ambiguity and rapid change
• Evidence and data-driven in communication
• Excited by both deep strategy and fast hands-on execution

• 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
• 💰 A competitive compensation package including stock options
• 🌎 Fully remote team - choose where you live
• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
• 💻 Apple laptops provided for new employees
• 🎓 Training and development budget for every employee, refreshed each year
• 👪 Parental leave for qualified employees
• 🧠 Work with smart people who will help you grow and make a meaningful impact

• Identify and engage target customers across multi-site and facility-based organizations, including:
• Retail chains (multi-location operations);
• Hotels and hospitality groups;
• Schools, universities, and campus environments;
• Other large facilities with similar infrastructure profiles;
• Ensure all prospecting and qualification activity is aligned with the core technical requirement, prioritizing facilities where centralized or scalable AC control challenges exist;
• Focus outreach on organizations operating 30+ split AC units controlled via IR remote systems;
• Build and maintain a pipeline of qualified decision-makers within relevant operational and facility management functions across target industries.

• Excellent English communication skills (C1 for both spoken and written);
• Proven B2B outbound lead generation experience with a strong track record of booking qualified meetings;
• Advanced prospecting and decision-maker targeting, with hands-on experience engaging Facilities, Operations, Energy, and General Management leaders;
• Expertise in building highly targeted prospect lists and executing multi-channel outreach strategies (email, LinkedIn, and light call touches) aligned with ICP requirements;
• Strong ability to qualify prospects against strict ICP criteria, ensuring sales-ready opportunities and high meeting quality;
• Experience targeting sites or portfolios with 30+ split AC units controlled via IR remotes (non-thermostat-based systems), aligning outreach to technical and operational realities;
• Commitment to professional outreach standards, including high deliverability practices, personalized messaging (no blasting/spam), opt-out management, and full awareness of GDPR and CAN-SPAM compliance;
• Comfortable tracking outreach activities and outcomes in HubSpot (preferred) or shared tracking systems, with consistent weekly performance reporting and insights;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Flexible schedule (6–10 hours per week during the initial trial phase, with the capacity and willingness to scale involvement in line with performance outcomes);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

• Maintain a deep understanding of the ecommerce tech and ISV landscape.
• Identify and execute go-to-market strategies with partners in the region.
• Partner with regional sales leadership to define and execute growth plans.
• Establish and grow strategic partnerships within the ecosystem.
• Identify, develop, and manage key executive relationships to drive successful client implementations.
• Own the onboarding, activation and development of partners.
• Contribute to the company's overall growth by achieving strategic partnership goals, including partner-sourced and influenced revenue, and successful client deployments.
• Possess strong communication, negotiation, and relationship-building skills.
• Work effectively across internal teams and lead through influence.

• Experience developing, launching, and scaling go-to-market motions with Systems Integrators and ISV partners in France, Italy
• Experience working with SIs specializing in ecommerce implementations.
• Good network and senior-level contacts within the ecommerce space.
• Prior experience managing executive relationships and driving activation and engagement.

• 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
• 💰 A competitive compensation package including stock options
• 🌎 Fully remote team - choose where you live
• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
• 💻 Apple laptops provided for new employees
• 🎓 Training and development budget for every employee, refreshed each year
• 👪 Parental leave for qualified employees
• 🧠 Work with smart people who will help you grow and make a meaningful impact

• Support the facility maintenance request system for all Carvana locations in the assigned portfolio.
• Manage property maintenance programs and assist with site responsibilities.
• Develop relationships and act as a liaison between Carvana employees, external vendors, and in some cases, the landlords that maintain the building and equipment at each location.
• Assist with invoicing, annual maintenance budgeting, and cost tracking.
• Partner with vendors to ensure services are delivered in accordance with contracts and agreed on standards and document and escalate any instances of poor performance.
• Partner with the Property Operations Management to provide facilities coverage and after-hours on-call emergency response.
• Identify and suggest process improvements in order to continuously provide innovative ways to deliver excellent service to all facility users.
• Onboarding of vendors at legacy and new locations.
• Ability to streamline and document team processes to improve efficiencies
• Support the process of introducing new initiatives to facilities as Carvana grows. Ability to manage cross functional trade projects in assigned regions.
• Act as a mentor and assist in the onboarding of new team members. Responsible for training and support of coordinators to help resolve complex or emergency issues.
• Other duties as assigned.

• A Bachelor’s degree from an accredited undergraduate institution is preferred.
• 4+ year experience in facilities or a business administration role.
• Ability to communicate clearly and concisely, both written and oral.
• Strong Google Suite skills.
• Strong organizational skills and acute attention to detail.
• Ability to build relationships with peers, executive level management, and external vendors.
• Exceptional deadline and time management skills.
• Ability to work both independently and collaboratively.
• Willingness to work within multiple time zones.
• Excellent interpersonal skills.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

• Proficiency with business process documentation and improvement.
• Proficiency in google sheets/docs.
• Knowledge of Issue and Project Tracking software.

• Full-Time hourly position with a competitive rate.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

• Must be able to read, write, speak, and understand English.

• Serve as the primary lead and presenter for executive‑level insights engagements with Director‑level through C‑suite customer audiences.2
• Translate analytical findings into clear, executive‑ready narratives that articulate key business challenges and opportunities, why they matter, how they can be addressed using specific technologies and capabilities, and expected business outcomes
• Map insights surfaced in customer interaction data to concrete AI, automation, and CX technology use cases to drive action and impact.
• Synthesize inputs from analytics, automation, and product teams, focusing on interpretation and storytelling rather than raw data production.
• Actively contribute to the evolution of the Executive Insights offering, helping expand supported use cases, datasets, and analytical approaches based on field experience.
• Provide structured feedback to Analytics, Product, and Research teams to inform ongoing improvements and future capability development.
• Partner with account teams and sales leadership to prepare for strategic customer engagements, including executive briefings, QBRs, and competitive situations.
• Maintain a high bar for credibility and consistency in senior‑level customer conversations.
• Educate internal teams on how insights, technology, and business outcomes connect, supporting effective and appropriate use of advanced analytics deliverables.
• As the Advanced Analytics and Experience Intelligence organization continues to evolve, support related initiatives, projects, or strategic engagements as needed.

• 7+ years of experience in a consultative, customer‑facing role (e.g., management consulting, strategy, analytics advisory, presales, or similar)
• Demonstrated experience presenting complex analytical or technical concepts to senior business audiences
• Strong ability to articulate business value and outcomes derived from data and technology
• Proven executive communication skills, both verbal and written
• Ability to create and deliver polished, executive‑ready presentations using Microsoft PowerPoint
• Comfort operating in ambiguous environments and adapting in live executive discussions
• Ability to collaborate effectively across cross‑functional teams
• Ability to work with sales leadership and account teams in strategic opportunity contexts
• Demonstrated initiative and ability to work independently
• Ability to manage multiple priorities and deadlines simultaneously
• Willingness to travel up to approximately 25%.

• Background in management consulting or strategy roles
• Experience with CX, AI, automation, contact center or analytics platforms
• Prior experience leading executive briefings, readouts, or strategic advisory engagements

• Design, implement, and operate highly available PostgreSQL clusters (physical replication, logical replication, sharding/partitioning, failover automation).
• Optimize query performance, indexing strategies, schema design, and storage engines.
• Perform capacity planning, growth forecasting, and workload modeling.
• Own high-availability strategies including automatic failover, multi-AZ/multi-region setups, and disaster recovery.

• Develop automation for any and all tasks including but not limited to: provisioning, configuration, backups, failovers, vacuum tuning, and schema management using tools such as Terraform, Ansible, Kubernetes Operators, or custom tooling.
• Build monitoring, alerting, and self-healing systems for PostgreSQL and MySQL.

• Lead response during database incidents—performance regressions, replication lag, deadlocks, bloat issues, storage failures, etc.
• Conduct root-cause analysis and implement permanent fixes.

• Partner with software engineers to review SQL, optimize schemas, and ensure efficient use of PostgreSQL features.
• Provide guidance on database-related design patterns, migrations, version upgrades, and best practices.

• 4 plus years of hands-on PostgreSQL experience in high-volume, distributed, or large-scale production environments.
• Strong knowledge of PostgreSQL internals (WAL, MVCC, bloat/ vacuum tuning, query planner, indexing, logical replication).
• Production experience with MySQL (InnoDB internals, replication, performance tuning).
• Advanced SQL and strong understanding of schema design and query optimization.
• Experience with Linux systems, networking fundamentals, and systems troubleshooting.
• Experience building automation with Go or Python.
• Production experience with monitoring tools (Prometheus, Grafana, Datadog, PMM, pg_stat_statements, etc.).
• Hands-on experience with cloud environments (AWS or GCP).

• Experience with PgBouncer, HAProxy, or other connection-pooling/load-balancing layers.
• Exposure to event streaming (Kafka, Debezium) and change data capture.
• Experience supporting 24/7 production environments with on-call rotation.
• Contributions to open-source PostgreSQL ecosystem.

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