About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

We are seeking a Requirements Analystto serve as the primary liaison between business stakeholders, product teams, and the Program Management Office (PMO). In this role, you will transform business objectives into clear, testable, and traceable requirements that drive successful product development and modernization efforts. You will play a key role in ensuring solutions align with user needs, organizational priorities, and Agile delivery practices.

Responsibilities

• Partner with stakeholders, Product Owners, program teams, and developers to gather, analyze, and document customer requirements.
• Facilitate requirements elicitation activities through interviews, workshops, surveys, and review sessions to identify business needs, desired outcomes, and success criteria.
• Analyze current business processes, document as-isworkflows, design to-beprocesses, perform gap analysis, and develop supporting artifacts such as use cases and user personas.
• Translate high-level business needs into detailed, testable, and traceable requirements that support Agile planning and product delivery.
• Prioritize requirements using established methodologies (such as MoSCoW) and collaborate with stakeholders to maximize business value through incremental delivery.
• Establish and maintain end-to-end requirements traceability by managing Requirements Traceability Matrices (RTMs) that link business and functional requirements to epics, features, user stories, and delivered functionality.
• Coordinate and facilitate requirements validation and review sessions, incorporating stakeholder feedback to ensure completeness, accuracy, and alignment with business objectives.
• Collaborate with Product Owners and Agile teams during backlog refinement to ensure epics, features, user stories, and acceptance criteria accurately represent approved requirements.
• Ensure requirements activities are incorporated into project schedules and remain visible throughout the product lifecycle.
• Perform periodic quality audits of requirements to verify clarity, completeness, consistency, feasibility, testability, and traceability, documenting findings and recommendations.
• Support requirements related to planning initiatives, modernization efforts, and organizational priorities, including decomposition of high-level capabilities into actionable requirements.
• Promote effective requirements management practices by developing templates, guidance, standards, and process improvements.
• Support the use of approved Requirements Management, Configuration Management, Agile, and DevSecOps tools to maintain efficient requirements workflows.
• Serve as a trusted advisor on requirements management best practices, ensuring compliance with established processes and quality standards.

Qualifications

• Bachelor's degree and a minimum of 4 years of experience in requirements analysis, business analysis, product management, or a related field. - OR
• In lieu of a bachelor's degree, a high school diploma and eight (8) years of experience in requirements analysis, business analysis, product management, or a related field will be considered.
• Working knowledge of the Software Development Life Cycle (SDLC) and requirements management principles.
• Experience developing and managing requirements artifacts, including:
• Requirements Traceability Matrices (RTMs)
• Business process workflows (as-is and to-be)
• Use cases and user personas
• Agile backlogs, epics, features, and user stories
• Ability to translate business needs into detailed, testable functional requirements through stakeholder collaboration and impact analysis.
• Experience working in Agile environments, including Scrum ceremonies and backlog refinement.
• Proficiency with Microsoft Office Suite and requirements management tools.
• Excellent communication, facilitation, analytical, and organizational skills with the ability to collaborate across technical and non-technical teams.
• Must be able to obtain a Public Trust clearance

Preferred Qualifications

• Familiarity with Scrum roles, including Product Owner and Scrum Master.
• Experience supporting modernization initiatives within government or large enterprise organizations.
• Knowledge of performance metrics, KPIs, and Service Level Agreements (SLAs) related to requirements and product delivery.
• Working knowledge of the Software Development Life Cycle (SDLC), IT systems requirements management processes, and best practices.
• Experience working with the Defense Health Agency (DHA) is preferred but not required.

Basic Compensation: $90,000 - $100,000 yearly salary

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.



Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.



#LI-REMOTE

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

DLH is committed to maintaining a fair and authentic interview process

About Us



DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

The IT Support Specialist is responsible for delivering high-quality technical support and customer service to end users, including VIP and executive-level personnel. This role provides hands-on and remote support for desktop and mobile computing environments, ensuring the secure configuration, deployment, maintenance, and troubleshooting of IT equipment and software. The specialist serves as a key point of contact for resolving technical issues, managing service requests through a ticketing system, and supporting organizational IT initiatives and special projects.

Responsibilities

• Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.

Providing enhanced VIP desktop and user support service.

• Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

Providing software support for users of NIH-provided applications (as identified by the task).
Ability to work well under pressure and meet deadlines as needed.

• Ability to lead/track special projects
• Using an IT ticket system, responsible for receiving and tracking trouble tickets, updating open tickets appropriately with actions/steps taken; working them to completion and/or re-assigning them to a technical specialist for action, and closing out with the customer and in the ticketing system.

Qualifications

• Bachelor's and 4 years or Associate's degree and 6+ years of technical support or a HS diploma with 8+ years of relative experience
• Experience with current desktop and laptop computers.
• Experience supporting various operating systems – expertise should include Windows 10 and 11; macOS (ideally 14 or higher); Linux (Ubuntu preferred)
• 3+ years of technical support experience in Microsoft suite.
• Experience using ServiceNow for incident management, problem management, and request fulfillment.
• Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs.
• Strong written and oral communications are required
• Ability to gain and/or maintain a Public Trust clearance.

Desired Qualifications

• Experience supporting the National Institutes of Health
• Bachelor’s degree preferred; ideally in Computer Science, Information Systems, or Social Science
• Experience with Active Directory
• Experience with Mobile Device Management (such as MobileIron or Ivanti)
• Experience providing IT support in a healthcare/clinical environment, ideally supporting connected medical devices
• One or more of the following certifications is desired:

• Apple Certified Support Professional
• Microsoft Certified Professional
• CompTIA Security+
• CompTIA A+

Basic Compensation: $57,000 - $61,000 yearly salary

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.



Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

#LI-MC1

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

DLH is committed to maintaining a fair and authentic interview process

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

The Notifications squad is a multidisciplinary group of engineers working across client experiences, infrastructure, and machine learning to make sure every notification Discord sends is high signal and high value. As a Software Engineer on Notifications, you'll own well-defined projects end-to-end, sweat the details of a great user experience, and grow your craft alongside a team that ships reliably and cares deeply about quality. This person will report to the Senior Engineering Manager for Growth.

What You'll Be Doing

• Improve client device experiences for receiving notifications and tailoring notification preferences
• Build the platform that enables all other teams in the company to send delightful notifications while delivering the maximum value to our users.
• Pair with Machine Learning engineers to optimize global notification signals and quality.
• Maintain a high quality bar for our platform’s operational health and client performance
• Pair with Product and Design leads to find the right solutions that balance delight, speed of delivery and impact

What you should have

• 2+ years of professional software engineering experience
• Proficiency in one or more of Python, Elixir, or Typescript with eagerness to learn new languages and skills
• A track record of delivering high quality software reliably and on time
• Attention to detail and a quality-first mindset: you sweat the right details and catch your own bugs before they reach customers
• You are motivated to help your team members succeed, grow, and learn from each other through empathetic feedback
• A customer-focused approach and comfort working toward clear, measurable team goals

Bonus Points

• You are a Discord user, and understand the core features and flow of Discord communications
• You have previously worked on notifications or been a part of a growth team

*The US base salary range for this full-time position is $160,000 to $180,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
*

Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Service Sales Executive is responsible for promoting, selling and driving maximum value with the NICE’s Value Realization Services (VRS) portfolio for existing and new customers across the Americas region. VRS is NICE’s business and strategic consulting services organization. VRS contains services such as Consulting Services, Managed Services and Advanced Services.

The NICE VRS offering helps customers keep the systems available and performing as expected. The SSE is the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent, and able to own the entire sales process from first contact through expansion and renewal.

Location: Candidates must reside in the Central or Eastern time zone.

How will you make an impact?

• Become the Subject Matter Expert and act as a "go to" person for Americas sales team for VRS selling
• Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure
• Deliver on organizational strategy with the NICE VRS model to instigate and drive positive change
• Develop a Go-To- Market (GTM) strategy and maintain Continuous (VRS) pipeline
• Focus on services-only sales (unattached to product) that drive customer value and success
• Mine the current NICE installed base and develop new VRS opportunities - “Tailor” and expand the solutions to fit specific customer requirements while working closely NICE VRS business.
• Work and offer proposed NICE VRS solutions and articulate their true value based upon customer’s strategy and directions
• Create new opportunities by evangelizing the solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic value-based selling, business case definition, ROI analysis, references and analyst data
• Provide accurate monthly forecasting
• Ensure on-going and continuous value to drive renewals of sold accounts

Have you got what it takes?

• At least 8 years of selling and customer management experience in the IT industry (Advantage of previous experience selling services added value)
• Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
• Excellent presentation skills and interpersonal relationship
• Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
• Understanding current technologies and IT related infrastructure and business challenges
• Technical understanding of Services and Maintenance terminology, technology and practices
• High-level technical skills & fast learning curve of product & application
• Creativity - Self-Starter, “out of the box” thinker, tailor and expand solutions to fit specific customer requirements based upon customer's strategy and directions
• Build good working relationship and cooperation with the regional presales / sales organization

You will have an advantage if you also have:

• Experience/knowledge of Service as it relates to AI, CCaaS and CX in areas such as Business and Advisory Consulting, Transformation Consulting and Managed Services.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Lead Client Services Project Manager
The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.
Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction. This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.
Responsibilities & Deliverables:

• Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
• Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.
• Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.
• Responsible for End-to-end management of Projects or Program(s) including:
• Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers
• Scope Management
• Time Management
• Cost Management
• Quality Management
• Human Resource/ Personnel Management – including geographically diverse teams
• Communications Management
• Risk & Issue Management
• Procurement/Subcontractor Management
• Revenue Forecasting
• Customer and NICE Stakeholder Management
• Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.
• Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.
• Team building and team motivation to achieve Project or Program objectives.
• Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
• Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
• Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.
• Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.

Qualifications & Education Requirements:

• Strong knowledge about client service. Experience in an IT Professional Services organization is preferred.
• Experience in PMI Standards and approach. PMP certification is preferred but not a requirement.
• Experience in Call Center Operations and related Products/Software is preferred but not a requirement.
• Good management and leadership abilities
• Excellent communication and presentation skills
• Ability to grasp the requirements of clients and ensure they are addressed through the project execution.
• Strong knowledge of Project Management practices and Professional Services delivery
• Ability to review project risk factors and suggest alternative solutions.
• In-depth project management and technical experience.
• Ability to identify when customer need translates into opportunity for selling additional services.

Personal Leadership Skills:

• Collaborates with team members to achieve results.
• Manages in complex environments, in matrix organizations, and with major customers.
• Leads in highly complex environments, in matrix organizations, and with major customers.
• Effectively manages complexity and change in his/her professional domain.
• Ability to effectively communicate complex technical subject matter in a clear and concise fashion.
• Persuasive, confident with excellent negotiation skills
• Passionate and empathetic towards the customer experience
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.
• Develops, drives, and contributes the team.

Business Impact:

• Sound business and financial understanding
• Experience in partnering with clients
• Strong focus on customer satisfaction
• Responsible for revenue delivery and forecasting
• Value realization
• Identify Services business opportunity
• Holds full domain responsibility
• Excellent business and financial understanding
• Experience in partnering with clients to deliver added value at every touch point of project execution Applies ongoing professional discretion
• Proactively seeks for improvement within and across domain
• Experience in partnering with clients to deliver high-level added value at every touch point of project executio

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Lead Client Services Project Manager
The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.
Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction. This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.
Responsibilities & Deliverables:

• Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
• Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.
• Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.
• Responsible for End-to-end management of Projects or Program(s) including:
• Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers
• Scope Management
• Time Management
• Cost Management
• Quality Management
• Human Resource/ Personnel Management – including geographically diverse teams
• Communications Management
• Risk & Issue Management
• Procurement/Subcontractor Management
• Revenue Forecasting
• Customer and NICE Stakeholder Management
• Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.
• Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.
• Team building and team motivation to achieve Project or Program objectives.
• Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
• Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
• Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.
• Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.

Qualifications & Education Requirements:

• Strong knowledge about client service. Experience in an IT Professional Services organization is preferred.
• Experience in PMI Standards and approach. PMP certification is preferred but not a requirement.
• Experience in Call Center Operations and related Products/Software is preferred but not a requirement.
• Good management and leadership abilities
• Excellent communication and presentation skills
• Ability to grasp the requirements of clients and ensure they are addressed through the project execution.
• Strong knowledge of Project Management practices and Professional Services delivery
• Ability to review project risk factors and suggest alternative solutions.
• In-depth project management and technical experience.
• Ability to identify when customer need translates into opportunity for selling additional services.

Personal Leadership Skills:

• Collaborates with team members to achieve results.
• Manages in complex environments, in matrix organizations, and with major customers.
• Leads in highly complex environments, in matrix organizations, and with major customers.
• Effectively manages complexity and change in his/her professional domain.
• Ability to effectively communicate complex technical subject matter in a clear and concise fashion.
• Persuasive, confident with excellent negotiation skills
• Passionate and empathetic towards the customer experience
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.
• Develops, drives, and contributes the team.

Business Impact:

• Sound business and financial understanding
• Experience in partnering with clients
• Strong focus on customer satisfaction
• Responsible for revenue delivery and forecasting
• Value realization
• Identify Services business opportunity
• Holds full domain responsibility
• Excellent business and financial understanding
• Experience in partnering with clients to deliver added value at every touch point of project execution Applies ongoing professional discretion
• Proactively seeks for improvement within and across domain
• Experience in partnering with clients to deliver high-level added value at every touch point of project executio

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics. As a member of the CXone Services and Support organization, this position will be responsible for both technical and business tasks including managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary internal resources, and in general, ensuring the customer's desired business outcomes are satisfied.

Client interaction will be done primarily over the phone and/or via WebEx, with face-to-face meetings as deemed necessary and/or appropriate. The Solutions Architect /SME will work both independently and in concert with the Services and Support teams. Together, these teams are responsible to ensure both customer longevity and systematic growth. This person is also an organizational leader and is expected to serve as a mentor and coach to employees supporting our products.

How will you make an impact?

This position is responsible for business and technical performance related to the CXOne Agent products, with secondary responsibilities understanding the CX product suite

TECHNICAL

• Provide technical configuration, best practice guidance and customized training to customers for the CXOne Agent products
• Assist customers to achieve desired business outcomes and ROI for implemented products
• Engage internal product management organizations as necessary to ensure customer requirements are prioritized and incorporated into product roadmaps
• Maintain expertise and currency in industry leading contact center methodologies, processes, and technologies surrounding the use of Agent products
• For the Agent product demonstrate a strong command of the required technical skills, tools and supporting technologies

PROJECT

• Serve in a consultative capacity with the CXone project team, driving a successful customer/partner engagement lifecycle, ensuring appropriate internal resources are engaged as needed
• Provide business analysis, business area assessment, user needs analysis and business systems design for assigned projects

BUSINESS

• Present a professional image in conduct, attitude and attire.
• Communicate in an effective and professional way with customers in and outside of NICE.
• Demonstrate ability to manage client relationships at the Executive and Front Line Management level
• Consult NICE capabilities, available technologies, and solutions
• Assist internal training department to develop targeted product certification programs which ensure customer facing employees have the skills needed to appropriately represent our products with customers
• Provide product leadership for internal product forums and external customer forums
• Manage assigned case load in Salesforce to ensure customer SLAs are satisfied
• Always follow the company Code of Ethics and NICE policies and procedures

Have you got what it takes?

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
• 8+ years of customer engagement and industry experience beyond education requirements above
• 1-3 years of experience in Contact/Call Centers or Technical & Customer Support operations
• 3-5+ years of experience with Quality Management/Analysis in a call center environment.
• Type of experience varies depending on Product Experts area of specialization
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
• Business Optimization: deep skills around business analysis/contact centers; experience in the KPIs and best practices of contact centers and their operations.
• Professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker
• Industry experience related to the specific product with understanding of technical and business needs from an implementation, technical or consultant practice
• Strong consulting skill set to uncover, strategize, and align client goals and objectives with a product solution
• Ability to display strong and commanding confidence as a product expert

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!



About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

FEQ327R222

While candidates in the listed location(s) are encouraged to apply for this role, exceptionally well-qualified candidates in other East Coast locations will also be considered.

Mission

Solutions Architects at Databricks lead the growth of the Databricks Data Intelligence Platform. As a team, we have expertise in cloud platforms, data engineering, data analytics, and data science, machine learning, and AI. As a member of our team, you will exercise and grow your expertise in those areas, using open source projects such as Apache Spark", Delta Lake, and MLflow. This is a customer-facing role, where you will work with customers, your teammates, the product team, our post-sales team,s and partners, to identify use cases for Databricks, develop architectures and solutions using our platform, and guide customers through the implementation, to accomplish meaningful outcomes for their businesses. In this process, you will build relationships with our customers, identify and cultivate champions, and establish yourself as a trusted advisor. You will report to a Field Engineering Manager within the Financial Services team at Databricks.

The impact you will have:

• Partner with the sales team to help customers understand how Databricks can help solve their business problems
• Provide technical leadership for customers to evaluate and adopt Databricks
• Consult on big data architecture, execute proof of concepts for strategic customer projects, and validate integrations with cloud services and other 3rd party applications
• Build and present reference architectures, how-tos, and demonstrate applications for customers
• Become an expert in, and promote open source projects (Apache Spark", Delta Lake, MLflow, and Unity Catalog) across developer communities through meetups, conferences, and webinars
• Travel to meet with customers in your territory

What we look for:

• 10+ years in a customer-facing pre-sales role, or consulting role - preferably working with big-data technologies to solve data engineering and big-data analytical challenges
• Experience designing and architecting distributed data systems
• Comfortable programming in, and debugging, at least one of: Python, SQL, Scala, Java, or R
• Experience working with global system integrators, consulting organizations, or financial services technology, or financial services data providers is a positive differentiator
• Experience building solutions with public cloud providers such as AWS, Azure, or GCP
• Experience with Data Engineering technologies (Ex: Spark, Hadoop, Kafka)
• Experience with Data Warehousing technologies (Ex: SQL, OLTP/OLAP/DSS)
• Undergraduate degree or higher in an engineering or mathematics discipline such as Computer Science, Applied Mathematics, Electrical Engineering, etc.)

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.



Local Pay Range
$219,100-$301,300 USD
About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark", Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.