• WFH
• Weekday basic
• Statutory Included
• 薪资RM10k
• 需要精通华文英文
• 有自己的电脑和网络
• 自动自发 独立完成任务
• Build infrastructure经验为主

What You’ll Be Doing

• Design, build, and operate highly scalable, reliable, and secure infrastructure powering our production systems across AWS and GCP.
• Lead major reliability and modernization initiatives, including container platform migrations (e.g., ECS to EKS/GKE) and microservice enablement across multi-cloud environments.
• Serve as a technical authority in Kubernetes (EKS and GKE), cloud infrastructure (AWS and GCP), and modern CI/CD practices (GitOps, automation pipelines).
• Partner with development teams to architect and enable microservice-based applications, ensuring production readiness, scalability, and observability.
• Implement and manage infrastructure as code (Terraform, Ansible) to automate provisioning, scaling, and configuration management across multiple cloud providers.
• Drive improvements in observability, performance, and cost efficiency through robust monitoring, logging, and alerting systems that span AWS and GCP.
• Champion SRE best practices — defining SLOs/SLIs, conducting blameless postmortems, and continuously improving incident response.
• Lead complex technical projects from conception to completion, managing timelines, and technical dependencies across teams.
• Mentor engineers across teams, fostering a culture of reliability, automation, and continuous learning.
• Collaborate with security and compliance partners to ensure infrastructure adheres to best practices and standards (e.g., IAM Federation, Workload Identity).
• Participate in the on-call rotation, using incidents as learning opportunities to enhance systems and processes.

What You’ll Bring to the Role:

• Strong hands-on experience architecting and operating cloud-native distributed systems (AWS and GCP).
• Deep expertise with Kubernetes (EKS and GKE) — design, provisioning, scaling, and advanced troubleshooting in production.
• Proven experience leading ECS to EKS/GKE migrations and driving microservice enablement initiatives at scale.
• Proficiency with Infrastructure as Code tools such as Terraform (multi-provider), Ansible, or CloudFormation.
• Solid coding and scripting ability in Python, Go, or Shell, with a focus on automation, tooling, and operational excellence.
• Advanced understanding of CI/CD pipelines (ArgoCD, GitLab CI, Spinnaker), Linux systems, and networking fundamentals (Direct Connect/Interconnect, DNS, routing, load balancing).
• Experience managing databases and caching systems (e.g., RDS/Cloud SQL, Redis/Memorystore, PostgreSQL, MySQL) in cloud environments.
• Hands-on experience with observability tools (Prometheus, Grafana, ELK, Loki, OpenTelemetry, Google Cloud Operations) for performance and reliability insights.
• Working knowledge of container security, secrets management (HashiCorp Vault, AWS Secrets Manager, Google Secret Manager), and compliance in production environments.
• Strong communication and problem-solving skills, with demonstrated success leading cross-team projects and mentoring peers.

• 8+ years in SRE, DevOps, or Infrastructure Engineering roles.
• 3–5 years of experience with Kubernetes (EKS/GKE) and related ecosystem tools (Helm, Karpenter, etc.) in production.
• 3–5 years of experience with AWS and GCP.
• 3–5 years using Terraform to manage multi-cloud infrastructure.
• 5+ years of coding experience in Python, Go, or similar languages.
• Proven track record leading high-impact projects, specifically migration projects (ECS → EKS/GKE) and enabling microservice architectures.
• Experience implementing SLOs/SLIs, performing root cause analyses, and improving operational resilience.
• Prior work in SaaS or high-scale, cloud-native environments is a strong plus.
• Strong Linux and security fundamentals.
• Bachelor’s degree in Computer Science or equivalent hands-on experience.

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

• Which task(s) you want.
• Direct links to your work (IG/YouTube for curators; live website URLs for designers) = Show me you are a creative professional.
• Confirmation you can start immediately to hit the 6-hour bonus.

Are you bready* to make a change?

About this roll* (Responsibilities)

• Design, build, deploy, and maintain highly resilient and scalable features across Toast’s Fintech Line-of-Products.
• Champion best practices for SDLC & CICD life-cycles.
• Ensure quality by building automated testing for changes.
• Roll* features out to customers, including monitoring for success and/or failures.
• Collaborate organically with peer engineers, provide design feedback, and participate in code reviews.
• Drive high-quality team output and ensure that the team makes solid technical decisions.
• Collaborate with PM, UX & QA on the development of new features & products.

Do you have the right ingredients*? (Requirements)

• 2+ years of experience as a software engineer.
• Proficiency in Object Oriented Programming Languages such as Java, Kotlin etc.

• Exposure to a wide array of Data Structures & Algorithms.
• Have knowledge of and experience with building Backend Services & APIs.
• Have a strong understanding of Distributed-Systems gained from hands-on experience.
• Experience working in a team with Agile/Scrum methodologies.
• Experience working with Cloud Infrastructure (AWS or similar).
• Experience with organically collaborating with other engineers.
• Experience shipping production services and balancing getting things done with platform stability and reliability
• You demonstrate humility, empathy and respectfulness.

• Strategy & execution: Help inform and execute social growth strategy, ensuring all content is locally resonant and operationally sound.
• Operational excellence: Develop clear strategic guidelines for each social media channel to ensure consistency in content themes and clear audience targeting.
• Trend harvesting: Create up-to-trend initiatives and viral posts to ensure our products and community stories are marketed to the fullest extent.
• Cross-Functional collaboration: Work alongside XFN partners to ensure a unified brand voice and consistent quality.
• Data-Driven Optimization: Define social goals, OKRs, and success metrics; conduct data-driven post-mortems to continuously improve impact and ROI.

• At least 5 years of experience as a Social Media Manager, Specialist or similar role.
• AI-native with a deep understanding of the current AI tooling landscape.
• Strong project management skills with the ability to supervise multiple projects.
• Hands-on experience using social media management/posting tools.
• Has knowledge and experience of executing the following: content management, campaign management, video production, photoshoots, and social media management.
• Able to create, edit ; repurpose content. Knowledge of design tools is a plus.
• Has an interest for the financial services industry, including staying up to date on news, trends and all key happenings in the industry.
• Be an excellent team player, well organised and keep cool when working to tight deadlines.

Job Summary

Key Responsibilities

• Respond to customer inquiries via email and social media DMs.
• Provide product advice, troubleshooting assistance, and order status updates.
• Ensure timely and professional resolution of customer complaints.
• Process orders, returns, and exchanges accurately and efficiently.
• Manage end-to-end customer returns, ensuring accurate processing and timely resolution through Loop.
• Process prescription glasses orders accurately and coordinate with relevant teams to ensure correct specifications and fulfillment.
• Work closely with distribution centers to support smooth shipping and delivery operations.
• Track and monitor orders, providing updates to customers as needed.
• Maintain accurate records of customer interactions and resolutions within Salesforce CRM.

Job Requirements

• At least 2 years of experience in an eCommerce customer service role.
• Hands-on experience using Salesforce CRM, Shopify, and Loop for customer service, order management, and returns processing.
• Exposure to order processing, returns, exchanges and shipping coordination.
• Strong written English communication skills with the ability to communicate professionally across email and social media channels.
• Strong customer service and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively with internal and external teams.
• Knowledge of health and wellness products is an advantage.

• Experience or familiarity with optics, prescription eyewear, or optical retail is a plus.

• Triagem de currículos: análise inicial de perfis de candidatos conforme requisitos das vagas.
• Entrevistas: condução de entrevistas online, incluindo agendamento e acompanhamento.
• Elaboração de parecer técnico: produção de relatório técnico sobre candidatos avaliados, destacando pontos fortes e aderência ao perfil da vaga.
• Reuniões de alinhamento: participação eventual em encontros com clientes para entender necessidades de contratação.
• Rotinas administrativas: atualização e organização de documentos relacionados aos processos seletivos na plataforma de ATS e sistemas internos.
• Gestão de múltiplas demandas: acompanhamento simultâneo de diferentes vagas e etapas, mantendo organização, calma e atenção aos detalhes.

• Estar cursando o 3� ou 4� período de Administração ou Psicologia.
• Familiaridade com ferramentas digitais: ATS, redes sociais (LinkedIn e Instagram), Canva, Google Meet,
• Google Workspace e Pacote Office intermediário (principalmente Word e PowerPoint).
• Noções de recrutamento e seleção, atendimento ao cliente e rotinas administrativas.
• Organização e gestão de prioridades, com capacidade de acompanhar múltiplas demandas simultaneamente.
• Boa comunicação verbal e escrita para interação com clientes e candidatos.
• Atenção aos detalhes e precisão na execução das atividades.
• Proatividade e senso de dono, com iniciativa equilibrada e responsabilidade pelas entregas.
• Capacidade analítica para elaboração de pareceres e interpretação de informações.
• Capacidade de trabalhar sob pressão, mantendo postura profissional, empatia, cordialidade e qualidade nas entregas.
• Possuir notebook próprio.
• Inglês avançado para condução de entrevistas em inglês.

• Experiência prévia em RH, mesmo que em projetos acadêmicos ou voluntários.

You Will:

• Own the technical direction and implementation of machine learning solutions for safety-related systems
• Lead and mentor other engineers, fostering a culture of technical excellence and inclusivity
• Break down long-term product requirements into iterative deliverable stages, ensuring continuous improvement
• Craft and build large-scale machine learning models with billions of parameters, ensuring production-readiness
• Facilitate challenging technical decisions across multiple teams, demonstrating empathy and finding common understanding
• Collaborate with cross-functional teams to define and prioritize the machine learning roadmap

You Have:

• 10+ years of experience delivering and improving large-scale machine learning systems
• Proven expertise in creating and launching machine learning models from scratch
• Ability to handle data problems, train models with large datasets, and ensure system reliability at scale
• Experience with distributed systems, data architecture, and model extraction
• Strong programming skills and willingness to be hands-on as necessary
• Prior experience in a leadership role with a technical focus, including mentoring engineering teams

You Are:

• A creative and strategic problem-solver, able to simplify complex issues while integrating fresh ideas
• Committed to fostering a diverse and inclusive workplace where everyone feels valued and supported
• Passionate about maintaining deep technical expertise while meeting end-user needs
• Knowledgeable about cutting-edge ML technologies, including LLMs
• Experienced in NLP or computer vision (preferred)
• Familiar with maintaining and evolving safety systems at scale (preferred)