• Horarios Flexibles: Full Time o Fines de Semana (AM/PM)
• Salario pagado quincenalmente (En promedio (Mensual): $600 para semanal y $300 para Weekend)
• No se requiere experiencia (Training Incluido)
• No se te pide dinero

1. Poseer un mínimo de inglés de B1 (intermedio)
2. Internet estable
3. PC o Laptop con un mínimo de 8 GB RAM
4. Saber español y tener entre 18 a 35 años de edad

• 1-3 vids/week
• Length: 15-20 mins/video
• Long-term Collaboration
• Style: TBD

• Building and scaling a creator community program
• Navigating the creative AI landscape
• Hosting events and leading workshops (enterprise execs to indie filmmakers)
• Bringing creator insights directly back to the product team

• Must love creators and travel
• Experience in community building or creator programs
• Comfortable operating across a wide range of creator types

• Fully remote (US-based)
• Ideally located in New York, LA, or San Francisco
• High-growth role

Manager, Site Reliability Engineering

The IDaaS Site Reliability Engineering Group

• Managing a team of SRE’s supporting various workloads and teams that support our IDaaS platform.
• Drive the microservice journey, DevOps maturity, and workload reliability in tandem with architects and teams across the organization.
• Accelerate the velocity of SRE and product engineering by developing powerful tooling, intuitive self-service capabilities, and robust self-healing patterns.
• Lead, mentor, and grow a high-performing team of engineers and managers across platform, infrastructure, and shared services domains.
• Perform engineering design evaluations and ensure the completion of projects within resource, budget, and scheduling constraints.
• Improve SDLC processes for Cloud infrastructure as a code, including the maturity of CI/CD pipelines, change and release management
• Manage service and business expectations and prioritize resource allocation
• Maintain a deep knowledge of industry best practices, evolving trends, and technologies

• 3+ years of experience in technical leadership & people management
• Extensive experience using Agile and DevOps methodologies to build product infrastructure and shared service at scale
• Experience running large-scale infrastructure platforms supporting a SaaS/Cloud service in a public Cloud, preferably AWS. Experience supporting a multi-Cloud environment will be a plus.
• Strong expertise in cloud-native architectures, containerization (Kubernetes), IaC (Terraform), and CI/CD pipelines
• Strong background and hands-on experience in SW development, PaaS and automation
• Deep experience with building and operating observability platforms and monitoring tools (Grafana, Splunk, APM etc.) in a large scale environment.
• Effective verbal, written communication and interpersonal skills
• Computer Science Degree or related degree or equivalent experience

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

• Client Leadership
• Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria
• Translate complex data sets into solution-oriented designs that address customer needs and business goals
• Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs
• Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions
• Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts
• Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved

• Be able to speak to the capabilities of the CXone Product Suite
• Provide technical architecture leadership, analysis, design, development and enhancement
• Maintain expertise and currency in industry leading contact center technologies
• Solution Leadership
• Assist with the project management design of the end-to-end solution life-cycle

• 3+ years of solution architecture experience
• 3+ years of consulting or customer engagement experience
• 3+ years of contact center experience
• Proven experience in integration architecture and solution design
• Familiarity with AI and NLP technologies, preferably within the CX domain
• Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping
• Strong communication and collaboration skills, with the ability to work effectively across departments
• Experience with Cognigy or similar platforms is a plus
• Experience in systems integration, process analysis and process diagramming
• Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
• Experience in systems integration, process analysis and process diagramming
• Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation
• Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals
• Comfortable working in a fast paced, results-oriented environment
• Ability to work with remote customers and communicate using virtual communication tools
• Ability to manage deliverables across multiple projects and meet tight deadlines
• Develop a strong business and technical understanding of the NiCE product family
• Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills
• Professional proficiency in French preferred

• Manage complex calendars with minimal direction; prioritize and make calendaring decisions based on business need using independent judgment.
• Support leaders by helping track team OKRs, attend cross-functional meetings and escalate gaps or obstacles to ensure achievement of team goals.
• Be a thought partner to the leaders by offering insights into their teams and actively seeking solutions to challenges. Assist executives with building positive relationships with their team and cross-functional partners.
• Adapt swiftly to organizational changes, expansions, and onboarding of new team members, offering a platform for addressing concerns and brainstorming solutions with leaders.
• Support executives with managing team meetings,draft agendas and presentation decks, track action items and take meeting notes.
• Coordinate events and offsites by researching and selecting venues and vendors, reviewing contracts, drafting and distributing event content and communications, planning all logistics, and managing budget. Work closely with the Global Events Team to facilitate large scale, global, and virtual events (e.g., all-team meetings, webinars, conferences, etc).
• Take charge of the leader's employee morale, recognition and travel budgets. Coordinate domestic and international travel, hotel accommodations and transportation for the executives and their teams events as needed.

• 4+ years of administrative experience, including 2+ years supporting VP and Director level executives within the tech industry.
• Solid track record of handling confidential information with the utmost integrity.
• Proactive and self-directed, capable of taking ownership of tasks, even in ambiguous situations with minimal supervision.
• Outstanding organizational skills, acute attention to detail, ability to handle multiple tasks in a fast-paced and time-sensitive environment
• Proficient in tools such as Google Suite, Slack, Workday, Expensify, and Navan.
• A team player with the capability to see tasks through from start to finish while collaborating with all potential stakeholders.
• Bachelor’s/Master’s degree in a relevant field such as Business Administrative or equivalent experience.

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration up to 5 times per month on an as needed basis and therefore needs to be in a commutable distance from our office in San Francisco. The in-office expectation could vary so flexibility is needed for this position.