Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.

The Difference You Will Make:

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.

A Typical Day:

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Your Expertise:

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Your Location:

This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris. Join us! Why this role? In this role, you will have ownership of the full sales cycle - from identifying leads to closing deals for enterprises across diverse industries in Korea such as financial services, manufacturing, healthcare, energy and telecommunications. Cohere seeks an approachable and compelling communicator who loves working with prospects to uncover their needs and feels comfortable developing tailored value propositions around how Cohere’s platform can help them achieve their business goals. You’ll lay the foundation for Cohere’s growth by owning your territory and collaborating with teammates across Customer Success, Sales Development, Marketing and Sales Engineering. You’ll be the voice of the field and partner with our Product and Engineering teams to prioritize the Cohere roadmap with customer-centric care. In this highly self-directed role, you are someone who thrives in an unstructured and quickly evolving environment. And your opportunity for impact will be astronomical — Cohere has skies-the-limit potential, and you’ll help us reach it. As an Account Executive, you will: - Focus on net-new logo acquisition via outbound business development activity and relationship building with key stakeholders - Work closely with customers and prospects as a trusted advisor who deeply understands their challenges and goals, and will tailor solutions to drive impact for their businesses - Work in close partnership with channel partners to find opportunities to scale outreach and customer satisfaction in your region - Collaborate with Product and Engineering teams on strategic motions to deliver solutions to large enterprise customers - Collaborate with Sales Development Representatives to drive top of funnel activity - Own the full sales cycle – from initial outreach through proof-of-concept to deal close You may be a good fit if you have: - 10+ years of enterprise level B2B sales experience, negotiating and closing large enterprise deals, and a track record of high performance and overachieving your quota - Experience selling technical products, such as developer tools, API products, or AI / NLP solutions, are a plus - A track record of working with channel partners to drive sales cycles and hit shared revenue goals - High tolerance for ambiguity - as an early sales team hire, you’ll have to be a doer and a strategist - Curiosity - you want to go deep on Agentic AI and NLP and become an expert on our technology - Fantastic communication skills - you are a great listener, have a knack for understanding what matters most to others, build strong relationships, can speak to the C-suite, and feel comfortable speaking to both technical and non-technical audiences - Native-level Korean and business-level English FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly. We have offices in Toronto, San Francisco, New York City, London, Paris, Montreal, and more coming soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services ., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @ or @ email alias. If jobs are viewed on other sites then please verify these through our official careers page.

Toast is the global leader in restaurant Point of Sale (POS) and local commerce technology solutions that help merchants operate their business, increase sales, engage guests, and keep employees happy. Our mission is to help restaurants, and other small business owners thrive in what are historically difficult, and challenging industries. With scaled businesses in the US, UK, and Canada, and we're now bringing our platform to Australia as part of a broader, global expansion strategy.

This is a rare opportunity to join as a member of the founding team in a new market and play a pivotal role in launching a new country. You'll help lay the groundwork for Toast's partner ecosystem in Australia from the ground up, working in a scrappy, start-up-like environment while backed by the resources, product, and scale of a larger, established company. Sydney will also serve as a launching point for future regional scaling, so this is your opportunity to scale up a market, while working hand in hand with local and global leadership to plan for the next phases of regional expansion.

We're seeking a highly motivated and commercially minded Senior Manager to build out Toast's integration and channel partner ecosystem across Australia and support our broader expansion into APAC. You'll be responsible for signing and managing the integration partners our Australian and APAC customers need most, while also building Toast's channel partner strategy in the region from the ground up.

About this roll* (Responsibilities)

• Own the sourcing, negotiation, and management of a portfolio of integration partners across Australia and APAC, serving as the primary relationship owner and strategic point of contact.
• Build Toast's integration coverage strategy in a new market from scratch, closing ecosystem gaps that impact deal-win rates and customer satisfaction.
• Design and stand up Toast's channel partner strategy for Australia from the ground up - including identifying, recruiting, and managing resellers, referral partners, and consultants to drive new lead generation.
• Define the channel partner program structure (recruitment criteria, engagement model, incentives, and enablement) in the absence of an existing playbook, adapting global learnings to the local market.
• Manage the end-to-end partner lifecycle for both integration and channel partners - from identification, evaluation, and contracting through onboarding, enablement, and renewal.
• Partner closely with Product, Sales, Customer Success, Legal, and Dev Rel to prioritise the right integrations and ensure a smooth post-integration onboarding experience for customers.
• Develop and track KPIs across both integration and channel partner performance (e.g., deal-loss mitigation, partner adoption, referral volume, partner-sourced pipeline), using data to inform prioritisation and report to leadership.
• Lead regular business reviews with partners to align on goals, share performance insights, and identify opportunities for expansion.
• Negotiate partner contracts confidently, balancing commercial and strategic considerations to drive long-term ecosystem value.
• Collaborate with global International Partnerships leadership to ensure regional priorities stay aligned with broader company strategy, while operating with significant autonomy as the on-the-ground owner in a new market.

Do you have the right ingredients*?(Requirements)

• 5-7 years of experience in business development, partnerships, or strategy-related roles.
• Experience at a large technology company in a BD or partnerships capacity, or a background in investment banking or management consulting.
• Demonstrated success managing partner relationships and negotiating commercial agreements, ideally in a technology or platform business.
• Experience building or scaling a channel partner program (resellers, referral partners, consultants) is required - this role owns that strategy for Australia from day one.
• Comfort operating with significant ambiguity and moving at the pace required of an early-stage, unproven market - building process and structure where none yet exists.
• Strong analytical skills and comfort using data to assess partner performance and inform strategy.
• Excellent relationship management and communication skills, with the ability to engage stakeholders from executives to operational leads, both internally and externally.
• Experience collaborating across multiple internal teams (Sales, Product, CS, Legal, Dev Rel).
• Highly organised and self-driven - able to thrive in a fast-paced, evolving environment with minimal oversight.
• Experience working with geographically dispersed and international teams.
• Based in Sydney, Australia (required).
• Willingness to travel as needed (less than 20%).

*Secret Sauce?** (Nice to Haves)

• Experience in the Australian/APAC hospitality, restaurant, or retail technology space.
• Existing network of integration or channel partners across Australia and APAC markets.
• Prior experience in an early-stage or "founding team" capacity, standing up a new market or business line.
• Experience leveraging tools such as Salesforce, Monday.com, Ironclad, or Snowflake to manage partner pipelines and agreements.
• Understanding of Australia/APAC go-to-market dynamics and how partnerships can accelerate adoption and customer success.

*Bread puns encouraged but not required



AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutions scale infinitely and enable organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide significant performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Job Summary

As a Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You’ll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform.

Your responsibilities include monitoring detection system performance, advising on best practices for using machine learning models, rules engine, and device intelligence signals, and identifying opportunities to reduce fraud or money laundering risks and streamline operations. You’ll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation.

This role combines strategic consulting, data-driven decisioning, and hands-on product expertise to deliver measurable impact for our clients.

This is a remote-based position and will be located in Ireland

Requirements

• Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization
• Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies
• Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency
• Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes
• Translate customer insights into actionable feedback for internal roadmap planning and product improvements
• Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration
• Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment
• Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases
• EU Citizen, residence of Ireland

Skillset Requirements

• 3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
• Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
• Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
• Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
• Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders
• Confident in leading customer-facing discussions and executive presentations
• Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
• Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus

Benefits

• Compensation: Annual salary range of EUR 40,000-80,000, commensurate with experience.

• Bonus

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

ENGINEERING - GAMES

What We Do

Unreal projects have been leading the pack of real-time entertainment with our constantly growing team of engineering experts. We’re always improving on the tools and technology that empower content developers worldwide.

What You'll Do

We're looking for a Build Programmer passionate about CI/CD, automation, and developer productivity to help build and maintain the infrastructure that powers Rocket League. You'll partner with engineering, QA, production, and infrastructure teams to create reliable, scalable build systems that enable developers to ship high-quality software efficiently.

In this role, you'll improve build pipelines, optimize developer workflows, and create tools that reduce friction across the software development lifecycle. Your work will directly impact how quickly teams can iterate, validate changes, and deliver world-class experiences to millions of users.

In this role, you will

• Collaborate with developers, QA, Production, and Release to optimize their workflows for Rocket League
• Design, maintain, and improve build automation systems and CI/CD pipelines for large-scale game projects
• Monitor build health, troubleshoot failures, and drive root-cause analysis to improve pipeline stability
• Own and support various tools and processes owned by the Rocket League Build Programming Team
• Support software releases by ensuring build systems remain reliable and responsive during critical milestones

What we're looking for

• Strong communication and collaboration skills, with the ability to work effectively across multidisciplinary teams
• Experience building and maintaining CI/CD pipelines and modern build automation systems
• Strong understanding of software build systems, dependency management, and release engineering best practices
• Proficiency with languages such as C#, Python, PowerShell, or Bash to automate development workflows
• Experience with version control systems such as Perforce or Git
• Familiarity with cloud infrastructure (AWS, Azure, or GCP) and administering Windows-based build environments; Linux experience is a plus
• Strong troubleshooting and problem-solving skills with a focus on reliability, scalability, and developer productivity

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

ENGINEERING - GAMES

What We Do

Unreal projects have been leading the pack of real-time entertainment with our constantly growing team of engineering experts. We’re always improving on the tools and technology that empower content developers worldwide.

What You'll Do

Epic Games is looking for an experienced AI Programmer to join the Fortnite Battle Royal AI team. We believe that the best gameplay experiences are driven by collaboration and iteration between gameplay programmers, designers, and artists. You will play a critical role in driving future gameplay AI features in Fortnite.

In this role, you will

• Work closely with art and design to create and iterate on gameplay AI features
• Experiment with game design and use rapid prototyping while ensuring that strong architectural and algorithmic decisions are made
• Drive, build and maintain core AI systems in the Fortnite AI ecosystem
• Collaborate with engine AI developers to improve AI systems
• Ensure high-quality user experiences across all platforms we support
• Optimize and fix bugs in existing gameplay AI systems

What we're looking for

• Experience developing games professionally, and shipping AAA titles with AI experience
• Experience working with AI systems (Behavior Trees, Finite State Machine, Pathfinding, etc.)
• Strong C++ skills and the ability to code and architect AI gameplay mechanics and tools
• Well-versed in games and the ability to articulate what is strong/weak about the design of existing games (an interest in online games is preferred)
• Excellent communication and interpersonal skills
• Experience working on a live service game is a plus
• Self-motivated, strong work ethic, and able to work independently
• Creativity in problem-solving and the ability to think outside of the established solutions

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.



About the Role

We're looking for a Customer Experience Specialist who thrives in the bustle of retail and is ready to bring a blend of critical thinking and proactive energy to our team. The role isn’t just about fielding Retailer inquiries; it’s about diving deep into each interaction with genuine curiosity, crafting personalized experiences, and sharpening our service with your insights on trends and user needs. You’ll be at the heart of our operation, quickly resolving issues with a clear mind and a considerate approach, always prioritizing the end user and enriching our community with each conversation. If you excel in communication and are driven by a desire to solve problems with empathy and resourcefulness, let's make a lasting impact together.



About the Team

The CX Retail team is at the core of Instacart’s Retailer support network. We work directly with Retailers to resolve their unique challenges, provide tailored solutions, and elevate their business results. Our team's approach is centered on clear communication, operational precision, and scalable improvements. By aligning with Retail leaders and internal stakeholders, we drive success for our partners and Instacart.

About the Job

Promptly address Retailer inquiries through various communication channels (email, phone, etc.), maintaining a positive and empathetic tone.Engage with varying levels of leadership at Retailers/external parties, ensuring professionalism and clarity in all communication.Provide detailed and accurate information about products, services, and policies, guiding Retailers through solutions for concerns or issues.Record and document all interactions thoroughly, ensuring clear communication and feedback are shared with relevant internal teams to improve support processes.Diagnose Retailer pain points and provide effective, resourceful solutions tailored to their specific needs.Collaborate with internal teams, including Product, Trust & Safety, and Engineering, to escalate and resolve complex Retail requests promptly.Monitor trends and recurring concerns in Retailer communications to identify improvement opportunities and recommend actionable solutions.Serve as a subject matter expert on the Retail Pillar's products, services, and processes, staying continuously informed about updates or changes.Proactively build relationships with Retailer teams, fostering trust and partnership to ensure a seamless experience with Instacart.

About You

Minimum Qualifications

High school diploma or equivalent1+ years with troubleshooting customer issuesExperience in handling multi-channel communication platforms (phone, email)Familiarity with CRM systems or other tools for managing customer interactionsExceptional communication skills, both verbal and writtenStrong critical thinking skills, with the ability to evaluate problems and arrive at effective solutions

Preferred Qualifications

A self-starter attitude with a demonstrated ability to take initiative and drive projects forward independentlyA keen understanding of customer service principles, with a mindset of serving generously and anticipating the needs of othersNatural curiosity to understand retail partner needs and proactively shape outcomes that benefit all stakeholdersA solution-oriented approach when navigating complex scenarios and engaging with external partnersUnderstanding of e-commerce platforms for online retail operationsStrong interpersonal skills that foster relationships and build trust with both internal teams and external clients



#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$20.67-$21.88 USD
WA
$19.71-$20.92 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$19.23-$20.19 USD
All other states
$17.31-$18.27 USD