Why this role is on the menu

What you’ll cook up in your first year

• Product teams launching in new international markets have a trusted legal partner who cleared the path — jurisdiction-specific risks identified early, with scalable compliance frameworks that don’t need to be rebuilt for each new market.
• Caper cart and Storefront Pro initiatives ship with confidence because legal requirements are synthesized into clear, actionable guidance that product, engineering, and design teams can act on — not walls they have to work around.
• Cross-functional legal processes are measurably more efficient — you’ve identified leverage points, introduced AI-assisted workflows, and reduced time-to-answer for recurring legal questions across Product, BD, and Operations.
• Instacart’s exposure across consumer protection, payments, privacy, and commercial compliance is well-mapped and proactively managed, with documented risk frameworks and clear escalation paths.
• Business partners across the company describe Legal as an enabler, not a gatekeeper — and you’re the reason why.

The secret ingredients we’re looking for

• J.D. from a top-tier law school with active bar membership in at least one U.S. state
• 5+ years of legal experience at a leading law firm or in-house legal department
• Familiarity with legal issues in Internet and e-commerce spaces (copyright, privacy, advertising, payments, SaaS)
• Ability to provide clear, concise legal advice and drive results cross-functionally
• Proven ability to manage competing priorities across multiple teams in a fast-paced environment
• Comfort working with AI tools to drive efficiency and streamline legal processes

• In-house experience at a tech company or retailer, directly or via secondment
• Experience with technology platforms
• Background in corporate, pharmaceutical, alcohol, or privacy/data security law (including GDPR and US-EU Privacy Shield)

Why this role is on the menu

What you’ll cook up in your first year

• Product teams launching in new international markets have a trusted legal partner who cleared the path — jurisdiction-specific risks identified early, with scalable compliance frameworks that don’t need to be rebuilt for each new market.
• Caper cart and Storefront Pro initiatives ship with confidence because legal requirements are synthesized into clear, actionable guidance that product, engineering, and design teams can act on — not walls they have to work around.
• Cross-functional legal processes are measurably more efficient — you’ve identified leverage points, introduced AI-assisted workflows, and reduced time-to-answer for recurring legal questions across Product, BD, and Operations.
• Instacart’s exposure across consumer protection, payments, privacy, and commercial compliance is well-mapped and proactively managed, with documented risk frameworks and clear escalation paths.
• Business partners across the company describe Legal as an enabler, not a gatekeeper — and you’re the reason why.

The secret ingredients we’re looking for

• J.D. from a top-tier law school with active bar membership in at least one U.S. state
• 5+ years of legal experience at a leading law firm or in-house legal department
• Familiarity with legal issues in Internet and e-commerce spaces (copyright, privacy, advertising, payments, SaaS)
• Ability to provide clear, concise legal advice and drive results cross-functionally
• Proven ability to manage competing priorities across multiple teams in a fast-paced environment
• Comfort working with AI tools to drive efficiency and streamline legal processes

• In-house experience at a tech company or retailer, directly or via secondment
• Experience with technology platforms
• Background in corporate, pharmaceutical, alcohol, or privacy/data security law (including GDPR and US-EU Privacy Shield)

• You will be viewed as a security expert as you work with field teams and customers to understand architectures, address concerns and handle compliance questions
• Your contributions may come in multiple ways, including customer interactions, scalable slides or white paper creation, internal enablement, process improvement, automation, or technical leadership—no one excels in every area, but all are valuable
• When you’re on the call, you will be directly appreciated. When you’re not, your impact will be felt across the company through the enablement, collateral, knowledge management, and systems you build
• You might not come from an assurance team, but you’ll come up to speed with common security and compliance regimes to save customers hours of effort and months of uncertainty
• You will identify customer pain points and work with product management and product marketing will improve our product and our messaging
• You will contribute to internal-facing services and automation that make life easier for our field staff and our customers.
• You are probably already great at AI productivity, but you’ll sit in a group focused on becoming legendary.

• 5+ years of technical pre-sales or post-sales experience where you're the person in the room explaining the hard concepts
• Equal love of understanding complex security principles and architectures, and of communicating them simply
• Real-world experience in multiple security domains such as IaaS+PaaS+SaaS, network and endpoint security, web applications, vulnerability management, identity management, and SIEM, though not all are needed
• You've done some scripting or programming, and are excited to use AI relentlessly to scale our impact across many thousands of customers and employees.
• Understanding of the Databricks platform is a strong plus.

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices
• Full ownership & accountability of projects (Day 1)
• Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets
• Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor
• Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities
• Responsible for customer satisfaction and transaction survey results conducted for project management community
• Defining project goals and delivery plans, KPIs for project managers and objectives
• Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production
• Directly responsible for improving and maintaining long-term customer satisfaction goals
• Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor
• Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting
• Provide guidance to other PMs while working with the assigned major account
• Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program
• Serve as an escalation point for the customer

• At least eight to ten years of account & customer management experience
• At least three years of management experience
• Knowledge of both theoretical and practical aspects of project management
• PMI Certification is an asset
• Contact Center industry background (Avaya, Cisco) and strong technical orientation
• Software / solution deployment projects delivery experience in the IT world
• Experience working in multi-culture environment, serving regional and global customers
• Bachelor or Masters degree in IT management or Business preferred

• Customer Management
• Excellent communication and presentation skills, mainly with executives
• Understand the client business and technical environment – be a business enabler
• Able to identify potential challenges, mitigate risks and manage escalations
• Account Management
• Strategic – be able to anticipate down the road initiatives with clients
• Good business and financial understanding
• Lead team and processes on time-on budget-on quality
• Leadership and management
• Ability to develop, drive, and contribute in a high performance team
• Ability to manage a team in matrix environment
• Ability to partner, align and coordinate with the sales team.

• Delivery performance
• Customer Satisfaction – internal and external
• Business growth; new services booking and reoccurring revenue
• Optimization of P&L

• Own the game’s production approach through each phase of development, helping the team make strong decisions today while preparing for future launch and live-service needs.
• Translate product strategy and creative direction into actionable plans, milestones, rituals, and decision-making systems.
• Partner with game leadership and discipline leads to align scope, quality, staffing, timelines, and delivery expectations.
• Lead cross-functional production across design, art, engineering, product, QA, analytics, publishing, and external development.
• Build scalable planning, dependency, risk, and accountability systems as the team grows.
• Identify delivery risks, organizational gaps, and execution constraints early; drive resolution with the appropriate leaders and teams.
• Manage production relationships with vendors, outsourcing teams, and co-development partners.
• Maintain clear visibility for stakeholders on progress, tradeoffs, risks, and decisions.
• Foster healthy team dynamics, strong feedback loops, psychological safety, and productive conflict.

• 10+ years of professional experience working in game production.
• 6+ years of in production leadership roles on cross-disciplinary game teams.
• Experience shipping at least one game or major game initiative with production responsibility from pre-production through launch.
• Background in cross-platform and live-service game development or live operations.
• Strong command of milestone planning, roadmap execution, dependency management, risk management, and launch readiness.
• Proven ability to lead through ambiguity, scale, changing priorities, and complex production tradeoffs.
• Strong cross-discipline fluency across game design, art, engineering, product, QA, analytics, publishing, and external development.
• Vendor, outsourcing, or co-development management background.
• Deep understanding of games, player audiences, team health, modern development tools, production technology, and emerging AI-enabled tools and workflows.

• Experience as a Lead Producer, Principal Producer, Production Director, or equivalent senior production owner on a shipped game.
• Shipped and operated multiple cross-platform, multiplayer, or live-service games.
• Experience building production practices for a new game, new team, or ambiguous development environment as it scaled.
• Familiarity with studio operations, business planning, workforce planning, budgeting, player insights, economy, content operations, release management, or liveops planning.

Our Perks:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters