ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a member of Ramp’s Financial Crimes Compliance Team, you will play a key role in executing Ramp’s Anti–money laundering (AML) and sanctions compliance program. You will be responsible for conducting investigations, preparing unusual and suspicious activity reports (UARs, SARs), driving process improvement, and supporting AI and automation initiatives for the AML program. This role is primarily focused on comprehensive investigations arising from escalated transaction-monitoring alerts and internal referrals. You will evaluate the customer relationship and relevant activity holistically, document clear and defensible risk conclusions, and prepare high-quality SARs and UARs when appropriate. You will flex into other Financial Crimes Compliance workflows as business needs evolve, including sanctions, politically exposed persons (PEPs), and enhanced due diligence reviews. You will also help strengthen how Financial Crimes Compliance operates. This is an opportunity for someone who combines rigorous risk-based judgment with a builder mindset: improving review workflows, quality standards, and procedures while partnering with Product, Engineering, Design, Data (PEDD) to develop the tooling, automation, and AI-enabled capabilities that will allow Ramp to scale responsibly. This role is ideal for someone who thrives in a fast-paced fintech environment, has strong analytical and investigative skills, and is excited about building scalable processes to support Ramp’s growth. What You’ll Do - Lead comprehensive investigations of escalated transaction-monitoring alerts and internal referrals, maintaining appropriate case documentation, making defensible risk-based decisions, and meeting regulatory reporting obligations. - Recommend account actions or restrictions based on financial crimes risk, and present findings and recommendations to the Account Review Board. - Draft and file SARs and prepare applicable partner reporting, ensuring narratives are clear, evidence-based, timely, and confidential. - Conduct secondary and peer reviews of investigations and filings, strengthening quality, consistency, and investigator judgment. - Identify and drive practical improvements to investigation workflows, procedures, quality standards, tooling, and training. - Partner with Compliance, Risk, PEDD, and Operations to build scalable workflows, automation, and AI-enabled capabilities. - Flex into other Financial Crimes Compliance work, including sanctions, PEPs, customer due diligence, and enhanced due diligence reviews, as program needs require. What You Need - Minimum 5 years of experience in BSA/AML advisory or operations teams, with at least 2 years in BSA/AML investigations - Demonstrated experience drafting and filing SARs and making recommendations to leadership on account actions such as offboarding or risk acceptance - At least 1 year of experience conducting secondary or peer reviews of financial-crimes investigations - Deep knowledge of money-laundering and terrorist-financing typologies, with the ability to apply that knowledge to Ramp’s products, payment flows, and business-customer risk. - Demonstrated experience improving financial-crimes processes, procedures, controls, tooling, training, or quality standards. - AI fluency, including the ability to design repeatable, validated multi-step AI-assisted workflows with clear inputs, outputs, review checkpoints, and defined processes to identify, correct, and improve unreliable results. - Prior Fintech experience Nice to Haves - Experience working with bank partners, card issuers, payment partners, or other regulated financial-services partners, including diligence requests, audits, reporting, or operational escalations. - ACAMS certification or an equivalent qualification. - Experience delivering automation or AI-assisted workflow improvements in a regulated compliance environment. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

The Traffic Proxy Services team powers the front line of Roblox — operating the global edge network and high-performance Layer 7 proxies that handle billions of web and API requests daily while defending the platform against large-scale automated attacks. In this role, you'll help pioneer the next generation of our edge infrastructure: replacing legacy proxy configurations with programmable, memory-safe Rust services running on Kubernetes, and building intelligent, automated defense systems. Working alongside principal engineers and key partners across Security, Reliability, and Platform teams, you'll tackle high-stakes systems challenges where efficiency, scale, and uptime are critical.

You Are:

• An experienced systems engineer with 7+ years building and operating backend or infrastructure software, including time owning a tier-0 service in production.
• Fluent in a systems language. Rust strongly preferred; strong Go experience with the appetite to work in Rust is welcome.
• Deeply comfortable with networking fundamentals: TCP, TLS, HTTP/1.1 and HTTP/2, QUIC and the internals of at least one production L7 proxy (HAProxy, Envoy, NGINX, Pingora or similar). Able to troubleshoot a live network problem.
• Familiar with how the kernel and userspace interact, and comfortable tuning the kernel to optimize for efficiency and reliability.
• Experienced with high-performance packet processing in and around the kernel — kernel-bypass and kernel-path techniques such as eBPF/XDP.
• Able to independently design, build, and operate systems on Kubernetes end to end, and to reason about node-level behavior when latency and resource isolation matter.
• Able to write a design doc that survives review by senior stakeholders across several teams, and to disagree productively when it doesn't.
• Motivated by problems where the blast radius is real and the feedback loop is immediate.
• Genuinely curious. You pull on the thread until you understand why a system behaves the way it does, and you would rather learn an unfamiliar layer of the stack than route around it.

You Will:

• Design and build high-performance services that sit directly in the request data path, where performance, reliability, and security are of utmost priority.
• Effectively leverage AI tools to speed up research, development, and troubleshooting while keeping a critical eye
• Evolve our edge architecture toward something simpler and programmable, migrating policy incrementally with parity testing and exercised rollback.
• Improve traffic classification and intelligence to detect and mitigate DDoS and abuse traffic.
• Build feedback loops that automate mitigation and reduce MTTR.
• Raise the efficiency of the edge
• Own your work in production as part of the team's on-call rotation, and raise the reliability bar through design, code review, incident review.
• Collaborate across Networking, Security, Reliability, and Compute to deliver on Infrastructure and company priorities.
• Be a gatekeeper for a high code quality bar, architectural designs, and pragmatic vs. long-term approaches.
• Uphold our company vision by putting the Roblox community first and exemplifying our values.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$243,290-$295,250 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

Instacart’s retail media platform, Carrot Ads, is scaling fast — and the strategic retail partners who power it need more than a point of contact. They need a trusted advisor who knows their business, knows ours, and can translate that into advertising performance that grows over time. Without this role, we risk leaving adoption on the table, missing signals from partners who could shape our product roadmap, and letting high-potential relationships stagnate. We’re hiring a Senior Account Manager to own a portfolio of enterprise retail partners end-to-end — from onboarding through growth — and make Carrot Ads an indispensable part of how they compete. This role sits at the center of Instacart’s retail media expansion, with a direct line of sight to partner revenue, product adoption, and the future of how we go to market.

What you’ll cook up in your first year

• A portfolio of strategic enterprise retail partners is measurably healthier — adoption is up, revenue is growing, and partners are pointing to Carrot Ads as a competitive advantage.
• New retail partners are onboarded smoothly and confidently — trained on campaign tooling, demand sourcing, reporting, and invoicing — so they hit the ground running and don’t stall out early.
• Partners are adopting expanded placements and new product capabilities because you’ve made the incremental revenue case clearly — and Product teams have better data to work with because of the feedback loops you’ve built.
• The account management practice is sharper than when you arrived — playbooks are tighter, QBR formats are more compelling, and the team has better tools for tracking partner KPIs and scaling what works.
• Cross-functional partners — from Business Development to Finance to Ads Quality — know who to call when something involves the retail partner book, because you’ve become the connective tissue across teams.

The secret ingredients we’re looking for

Must-have pantry staples(Minimum Qualifications)

• 5+ years in Account Management or a related field, with experience in ad tech, publishers, or retail media.
• Proven experience supporting enterprise solutions in the advertising space, including managing complex partner relationships end-to-end.
• Strong technical acumen — able to understand and explain complex product capabilities to partners who may not be technical.
• Proficient in data analysis with the ability to derive actionable insights and make strategic recommendations from partner KPI data.
• Comfortable navigating billing, invoicing, and revenue reconciliation workflows in partnership with Finance.
• Outstanding communication skills, with the ability to distill complex concepts for varied audiences — from technical teams to executive stakeholders.
• Proven project and program management skills, with the ability to juggle multiple partner relationships and internal workstreams simultaneously.
• Experienced in cross-functional collaboration and executive-level presentations.

Optional garnishes(Preferred Qualifications)

• Specific industry experience in advertising, grocery, and/or e-commerce.
• Proven track record of building growth narratives and revenue-driving strategies for enterprise retail partners.
• Experience in collaborative management of enterprise accounts alongside sales teams in a partner-facing environment.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN
$151,000-$159,500 CAD

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

Instacart’s retail media platform, Carrot Ads, is scaling fast — and the strategic retail partners who power it need more than a point of contact. They need a trusted advisor who knows their business, knows ours, and can translate that into advertising performance that grows over time. Without this role, we risk leaving adoption on the table, missing signals from partners who could shape our product roadmap, and letting high-potential relationships stagnate. We’re hiring a Senior Account Manager to own a portfolio of enterprise retail partners end-to-end — from onboarding through growth — and make Carrot Ads an indispensable part of how they compete. This role sits at the center of Instacart’s retail media expansion, with a direct line of sight to partner revenue, product adoption, and the future of how we go to market.

What you’ll cook up in your first year

• A portfolio of strategic enterprise retail partners is measurably healthier — adoption is up, revenue is growing, and partners are pointing to Carrot Ads as a competitive advantage.
• New retail partners are onboarded smoothly and confidently — trained on campaign tooling, demand sourcing, reporting, and invoicing — so they hit the ground running and don’t stall out early.
• Partners are adopting expanded placements and new product capabilities because you’ve made the incremental revenue case clearly — and Product teams have better data to work with because of the feedback loops you’ve built.
• The account management practice is sharper than when you arrived — playbooks are tighter, QBR formats are more compelling, and the team has better tools for tracking partner KPIs and scaling what works.
• Cross-functional partners — from Business Development to Finance to Ads Quality — know who to call when something involves the retail partner book, because you’ve become the connective tissue across teams.

The secret ingredients we’re looking for

Must-have pantry staples(Minimum Qualifications)

• 5+ years in Account Management or a related field, with experience in ad tech, publishers, or retail media.
• Proven experience supporting enterprise solutions in the advertising space, including managing complex partner relationships end-to-end.
• Strong technical acumen — able to understand and explain complex product capabilities to partners who may not be technical.
• Proficient in data analysis with the ability to derive actionable insights and make strategic recommendations from partner KPI data.
• Comfortable navigating billing, invoicing, and revenue reconciliation workflows in partnership with Finance.
• Outstanding communication skills, with the ability to distill complex concepts for varied audiences — from technical teams to executive stakeholders.
• Proven project and program management skills, with the ability to juggle multiple partner relationships and internal workstreams simultaneously.
• Experienced in cross-functional collaboration and executive-level presentations.

Optional garnishes(Preferred Qualifications)

• Specific industry experience in advertising, grocery, and/or e-commerce.
• Proven track record of building growth narratives and revenue-driving strategies for enterprise retail partners.
• Experience in collaborative management of enterprise accounts alongside sales teams in a partner-facing environment.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$157,000-$165,500 USD
WA
$150,000-$158,500 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$144,000-$152,000 USD
All other states
$131,000-$138,000 USD

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Team Lead, Technical Support.

So, what’s the role all about?

Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems.

****

How will you make an impact?

• Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.
• Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.
• Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.
• Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.
• Be influential in improving procedures and processes that improve our efficiency and effectiveness.
• Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.
• Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.
• Proactively manage personally assigned and cases from the queue based upon severity and priority of each issue and your skills and ability to resolve.
• Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.
• Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices.
• Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource to duplicate the issue easily and rapidly. Work with R&D as needed during isolation, correction, and implementation of any delivered resolution.
• Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.
• Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.
• Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analysing network and other technical diagrams to aid in problem diagnosis and resolution and often provide mentoring to colleagues to improve their technical abilities.
• Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.
• While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.

Have you got what it takes?

• 7+ years’ work experience in a technical customer service role, preferably in a technical support capacity.
• Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such as VOIP, QoS SIP, APIs, BOTs TCP/IP, HTTP, HTTPS, SFTP, scripting, load balancers, proxies, firewalls, and Relational Databases (MSSQL, Oracle, MySQL).
• Excellent technical, analytical, and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environments.
• Excellent professional, written and verbal communications skills with the ability to capture all details in written form during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with.
• Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately.
• Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments.
• Proven ability to utilize, create and update knowledgebase resources in the course of your work.
• Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources.
• Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services, and Executive/Senior Management teams to resolve technical issues.
• Industry experience including understanding of the contact centre business, as well as general market and business trends.
• Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP).
• Demonstrated ability to work independently as part of a larger team.
• Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills.
• Ability to adapt quickly to change, think on your feet, communicate positively and work proactively.

You will have an advantage if you also have:

• Ability to troubleshoot VoIP, telephony/telecom technologies, MPLS, SIP, Ethernet, OC-X, 1+ and toll-free services.
• Experience in a technical support role in a software or telecommunications environment.
• Workforce Management software and/or outbound dialler experience.
• Web Services and API knowledge and understanding of conceptual use.
• Competent in database and SQL concepts.

Education Requirement:

Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required.



Requisition ID:

Reporting into: Manager, Technical Support.

Role type: Individual contributor.



#LI-Remote



About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

CSQ427R260

At Databricks, we are on a mission to empower our customers to solve the world's toughest data and AI problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will partner with Sales, Solutions Architecture, and Field Engineering to accelerate adoption and growth of the Databricks platform. You will serve as a trusted technical advisor, helping customers design, implement, scale, and optimize data and AI solutions that deliver measurable business value.

This is a technical and customer-facing role focused on architecture, technical strategy, and customer outcomes. You will influence technical execution across complex use cases, guide architectural decisions, and align Databricks, customer, and partner teams from technical win through production and adoption.

The Impact You Will Have

• Define and influence technical execution strategies across complex use cases and multiple workstreams within strategic accounts
• Serve as a trusted technical advisor to customer technical leads and architects, leading architecture discussions and guiding technical decisions
• Design secure, governed, and scalable Databricks architectures while balancing performance, cost, reliability, and long-term needs
• Build and demonstrate working solutions, prototypes, and reusable technical assets that accelerate customer outcomes
• Anticipate platform maturity and scaling needs and establish best practices for security, governance, and operational excellence
• Drive adoption and consumption by influencing architecture, unblocking delivery, and connecting technical execution to business outcomes
• Partner across Databricks, customer, and implementation teams to align resources, manage risks, and accelerate delivery
• Mentor peers and contribute reusable technical guidance, frameworks, and enablement across the organization

What We Look For

• 5+ years in solutions architecture, solutions engineering, technical consulting, professional services, data engineering, or a related technical role
• Experience in influencing technical strategy and architecture across complex customer use cases or multiple workstreams
• Strong coding proficiency in Python, SQL, Scala, or similar languages, with the ability to build, debug, and validate technical solutions
• Deep understanding of distributed data systems, data engineering, analytics, data warehousing, AI/ML, and modern cloud architectures
• Experience designing secure, governed, scalable, and production-ready data solutions
• Ability to solve ambiguous technical problems, evaluate trade-offs, and validate solutions through structured analysis or experimentation
• Experience leading architecture discussions with technical leads, architects, and senior customer stakeholders
• Strong understanding of platform operational excellence, including security, governance, performance, reliability, and cost optimization
• Demonstrated ability to drive customer adoption, consumption, and measurable business outcomes through technical leadership
• Strong stakeholder management and cross-functional leadership skills, with the ability to align teams without formal authority
• Bachelor's degree in Computer Science, Engineering, or equivalent experience

Nice to Have

• Databricks experience or certification
• Developing expertise in a technical specialization such as AI/ML, data engineering, streaming, data warehousing, governance, or migrations
• Experience with AWS, Azure, or GCP and production cloud deployments
• Experience creating reusable technical frameworks, demos, or enablement that scale across teams

Travel: Up to 30% as needed

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE MISSION OF THE UNION RELATIONS LEAD Unions and social partners play a central and legitimate role in how social protection is designed, negotiated and implemented in France. We're looking for a Union Relations Lead to build and animate Alan's relationships with unions, their federations, and the broader paritariste ecosystem, making Alan a trusted, substantive and well-known interlocutor of French social partners, and supporting our Enterprise & Public Sector teams across large private employers and public institutions. ⭐ WHAT MAKES THIS ROLE GENUINELY UNIQUE - You'll shape how one of Europe's fastest-growing health tech companies builds its relationships with the French social partner ecosystem (from confederations to sector federations to paritariste institutions). - You'll operate at the highest levels of the paritariste ecosystem: confederal leadership, sector federations, IP boards, organisations patronales. - You'll shape the strategy, not just execute it. Alan is at an early stage of building this capability (the playbook is yours to define) - You'll work directly with Founders, Public Affair as well as Public Sector and Enterprise leadership. - Real ownership from day one, in one of the fastest-growing tech unicorns in Europe. ⭐️ YOUR ROLE Relationships & Presence - Build and maintain trusted, long-term relationships with the organizations that represent employees and members across the sectors that matter to Alan (unions, federations, and the structures that convene them). - Map the ecosystem, prioritize interlocutors, and design the engagement strategy at confederal, federal and branch level. - Represent Alan in federations, working groups, congrès and paritariste institutions where our sector’s future is discussed. - Be the credible consistent Alan voice social partners recognise Partnership with Alan's Enterprise & Public Sector work - Be a partner to our teams serving large private employers and public sector clients, briefing them on the social partners context and how Alan’s offer speaks to their priorities - Introduce the right contacts at the right moment in the commercial cycle, turning Alan’s ecosystem relationships into concrete commercial leverage. - Share Alan’s content with social partners to help them assess Alan on its merits and form their own view. Sector Engagement & Anticipation - Follow the dialogue at branch level and across the paritariste ecosystem and turn that understanding into internal clarity. - Represent Alan in the federations and working groups where our sector's future is discussed, contributing a constructive and recognizable voice. - Be a sharp, early internal voice on where social dialogue is heading and on the implications for Alan's strategy. Build & Scale - Knowledge base: Build and maintain a knowledge library on social partner positions, branch agreements, and paritariste institutions shared with Enterprise and Public Sector deal teams to increase win rates. - Framework & tools: Implement processes and AI tools to improve the quality and efficiency of our social partner engagement and documentation. - Collaboration: Share best practices with the broader Enterprise & Public Sector team and contribute proven methodologies to their scaled commercial operations. - Market intelligence: Provide competitive intelligence on how social partners and competitors position themselves in our key markets. ⭐ IS IT YOU WE’RE LOOKING FOR? You’ll be a great fit for the Union Relations Lead role at Alan if you: - Have at least 8 years of total experience in social partner relations: in a union organization, a branch federation, a paritariste institution, or in an external affairs role at a mutelle, IP or insurer - Have legitimate credibility at federation level: ability to engage federation leadership as a peer, built through a personal representative past or years of substantive engagement at federation level on employer side. - Have deep knowledge of the paritariste ecosystem: branch agreements, confederal mandates, protection sociale reforms, and how institutions at each level function - Have proven ability to build trust with social partners from the employer/state side - Have outstanding stakeholder management: calm, long-game, trustworthy, discreet, able to represent Alan substantively without making it about yourself. - Have ability to translate Alan’s product and strategy into compelling narratives for social partner audiences - Demonstrable impact from prior social-partner work on an organization’s commercial and strategic outcomes - Are a self-starter: comfortable building from scratch in a fast-paced, high-growth environment - Are ego-free and lever-minded: you accelerate others, you don't seek the spotlight. - Are based in (or willing to relocate to) Paris. Nice to have: - A confederal or federal elected / permanent past. - Experience inside a paritariste institution - Experience inside a sector federation on its social dialogue agenda. - Legal background in droit social and comfort reading accords collectifs quickly. - International exposure to the European social dialogue ecosystem. - Prior experience with RFPs or tenders involving union-negotiated or paritariste schemes. EVERYTHING ELSE IS A PLUS. WE CARE ABOUT HAVING A DIVERSITY OF EXPERIENCES, PROFILES AND BACKGROUNDS IN OUR TEAM. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. - Flexible office with hybrid setup. Amazing office space at our Paris HQ. - All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Generous transit benefit - Learning & Training opportunities. A highly flexible training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture - Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🧩 CONTEXT OF THE ROLE You will be part of the Business Strategy & Operations (BSO) team, whose goal is to - Define an ambitious strategy to achieve our business objectives and translate this into an actionable plan - Monitor and explain our performance towards our business objectives - Enable our Sales and Account Management teams to achieve these business objectives and become the most effective commercial teams in the tech industry ., Sales and AM effectiveness, tools, analytics and training) Across all these areas we work very closely with the Senior Leadership, the Sales, Account Management and Go-to-Market teams. The scope is Global (France, Belgium, Spain and Canada for the time being). 🎯 YOUR MISSION You will be owning medium to large scale/complexity projects (depending on your skills and experience) on the Business Planning and Strategy area. These would include: - Business Strategy - Work closely with senior business leaders (Business leads, Insurance Lead, Marketing lead, CFO, CEO, etc.) to define Alan’s business plan - Frame business and resource allocation decisions . where to accelerate/slow down in terms of segments or products, where to deploy sales and marketing resources, how to optimize for short vs. long term, what are is the impact on metrics such as payback, LTV, CAC) - Propose adjustments to the plan on a quarterly basis and support Board preparation - Sales & Account Manager Planning - Translate the plan into actionable sales & Account Management objectives, ensuring their quality, scalability and accuracy - Build & improve the infrastructure to track these targets (dashboard, models) hand in hand with the data team - Performance monitoring & Steering - Lead or support strategic explorations . new segment, new distribution models) to frame strategic decisions - Monitor closely results and execution to gather learnings and adjust where necessary, sharing key learnings with the community and the company on a monthly basis - Work on transversal topics that allow us to gain insights & better steer the team performance (competition analysis, implementation & monitoring of pricing strategies, ...) 🧐 SKILLS WE ARE LOOKING FOR We look above all for exceptional people motivated and committed in building one of the most effective Strategy and Planning team. At least 3 years of experience within either: - Business strategy, sales strategy & operations, revenue operations or business finance/ strategic finance departments in a B2B company (preferably) - Management consulting, investment banking or private equity Critical thinking and problem solving skills: - Ability to deal effectively with ambiguity, bringing structure to ambiguous areas of opportunity - Deep analytical rigour, bringing clarity on complex topics through deep insights - Great Excel skills and moderate SQL knowledge. Experience with AI tools and building moderate to complex flows. - Ability to handle workload & short turnaround time, with a high degree of adaptability and flexibility, when some topics are top priority for the company Business sense: - At ease with B2B operational and financial metrics - Passion for getting close to the business and Sales/Marketing teams and understanding the operational details of their work, not just the strategic ones Communication and presence: - Ability to communicate effectively with senior leadership and align multiple stakeholders in a collaborative way - Ability to build successful relationships with a broad range of stakeholders across Sales, Marketing, Product and Finance and be seen as a trusted contributor/advisor - Ability to work well under pressure, with a high degree of adaptability and flexibility - Great written and oral structure and communication - Fluency in English (French is a strong plus) - Being based in (or willing to relocate to) the Paris or Barcelona area Nice to have - Experience with BI and visualization tools (Metabase, Tableau) and Salesforce - Experience in the SaaS/Tech sectors - Exposure to large sales teams (100+) For this opportunity, we are aiming to hire within the C1-D level range 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our Paris HQ or Barcelona office - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture - Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE KEY ACCOUNT MANAGEMENT TEAM Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 30+. We are looking for amazing people to help us take care of our growing pipe on Public Sector accounts (Ministries and other public entities). Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems! ⭐ IS IT YOU WE’RE LOOKING FOR? As a Key Account Manager, you will: - Handle a portfolio of strategic accounts in the Public Sector - Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan - Proactively identify potential signals of dissatisfaction and implement solutions to answer them - Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins - Analyze and present consumption reports to customers through business reviews - Identify and execute out-of-the-box initiatives to engage our existing customers - Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability - Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams You would be a great fit at Alan if most of this sounds like you: - You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels - You have full working proficiency in French (excellent oral and written communication) - You have at least advanced level in English - You are experienced in dealing with very large organizations and potentially with unions - You have the tact and empathy that make great negotiators - You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency - You are very analytical, very comfortable with presenting deep data analysis to clients and solving complex problems - You have great active listening skills and are a master in the art of crafting the right follow-up message - You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market - You are currently based in (or willing to relocate to) Paris, Bordeaux, Marseille or Annecy. It is nice to have a previous experience in Insurance or any industry linked to benefits. Having experience with or within the Public Sector space is also a nice to have. For this opportunity, we are aiming to hire within the C1-E level range 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Bordeaux, Marseille or Annecy. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture - Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info.