REQ ID - FEQ227R360

Location: Houston TX

Mission

We are looking for experienced pre-sales professionals who have a successful track record helping large enterprises become more data-driven. Working with the Enterprise Account Executive (AE), the Enterprise SA defines and directs the technical strategy for our largest and important Oil, Gas, and Energy accounts, leading to more widespread use of our products and wider and deeper adoption of ML & AI. You will lean upon your solid background in value selling, technical account management and technical leadership to maximize success in these accounts. While you work with a team that includes hands-on resources who will build proofs of concept and demonstrate Databricks' products, you need to be technical and must understand the relevance and application of ML & AI within a range of use cases important to the target accounts in the Oil, Gas, and Energy space.

Outcomes

• You work with multiple clients as the main technical voice for Databricks.
• You lead your customers on a transformational journey, helping them to evaluate and adopt Databricks as part of their strategy
• You implement the technical strategy in the account, in close understanding of the strategy.
• You build a movement of technical champions within the account.
• You align technical strategies around Databricks solutions.
• You provide structured mentorship for other team members.
• Gain the respect of your peers based on your experience, insight, and contributions.

Competencies:

• Proficiency at establishing virtual teams, and leading them to ultimate success within the account.
• Experience working very large (> $1m ARR), global accounts.
• Form relationships with executives and influencers.
• Present a convincing point-of-view to important decision-makers that leads them down a path of success.
• Technical in big data, data science and cloud.
• An ability in data-driven business transformation, and driving change with data.
• Production programming experience in Python, R, Scala or Java
• Nice to have: Databricks Certification

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.



Zone 3 Pay Range
$219,100-$301,300 USD
About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark", Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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As a Customer Support Helpdesk Specialist, you'll play a key role in delivering exceptional customer experiences by serving as the first point of contact for technical and product-related inquiries. You'll troubleshoot issues, guide customers through solutions, and ensure they receive timely, accurate, and friendly support across multiple channels.

This is an excellent opportunity for someone who enjoys technology, problem-solving, and helping customers succeed.

What You'll Do

Customer Support

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Troubleshoot software and technical issues while providing timely, effective solutions.
• Educate customers on product features and best practices to help them maximize value.
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Customer Success

• Gather customer feedback and identify opportunities to improve products and services.
• Deliver an exceptional customer experience that drives satisfaction and retention.
• Assist with additional customer support initiatives as needed.
• Collaborate cross-functionally with internal teams to resolve issues efficiently.

Performance & Collaboration

• Meet established service metrics, including response times, case resolution, and customer satisfaction goals.
• Participate in regular coaching, training, and performance development.
• Contribute to a collaborative, team-oriented culture focused on continuous improvement.

Qualifications

Required

• 2–4 years of customer support experience via phone, email, or chat.
• Experience troubleshooting software or technical issues.
• Experience using a CRM platform (Salesforce, Zendesk, or similar preferred).
• Strong written and verbal communication skills.
• Excellent problem-solving and customer service skills.
• Comfortable learning new software and technologies.

Preferred

• Experience supporting SaaS or software products.
• Familiarity with remote support tools and ticketing systems.
• Proficiency with Microsoft Office applications.

What We're Looking For

We're looking for someone who is:

• Customer-focused and patient
• Strong technically with excellent troubleshooting skills
• Organized and detail-oriented
• Calm under pressure and solutions-driven
• Collaborative and eager to learn
• Comfortable working in a fast-paced remote environment

Work Environment

This is a fully remote position based in the United States. The role primarily involves computer and phone work in a professional home office environment. Occasional travel for team or company events may be available but is not required.

Compensation

The approved pay range for this role is $17.81–$30.85 per hour, depending on experience, qualifications, and geographic location.

Please note that the minimum of this pay range may be below the minimum wage requirements in certain locations. In those cases, compensation will comply with all applicable state and local wage laws. For example, the current minimum wage is $19.61/hour in San Francisco, CA and $20.34/hour in Emeryville, CA. Actual starting pay will always meet or exceed applicable local wage requirements and may vary based on work location, experience, and qualifications.

Benefits

Eligible employees receive a comprehensive benefits package that includes medical, dental, vision, paid time off, retirement savings options, and additional programs designed to support employees' overall well-being.

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• Previous experience in admissions, counseling, or a related field
• Strong assessment skills and the ability to determine appropriate levels of care
• Excellent teamwork and collaboration capabilities
• Proficiency in remote communication tools and software
• Self-motivated with the ability to work effectively in a remote environment

Responsibilities

• Conduct assessments of potential clients to determine their treatment needs
• Coordinate with other team members to ensure clients are placed in the most suitable level of care
• Conduct remote consultations with individuals seeking treatment to explain available programs and requirements
• Participate in team meetings
• Maintain detailed electronic records of client assessments and admissions progress
• Collaborate with other coordinators to streamline the remote admissions process and provide exceptional support to clients

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About Curology

Curology's mission is to make effective, personalized skincare accessible. We were founded by dermatologists who believe everyone should have access to skincare products that actually work. Today, our licensed dermatology providers have helped millions of patients across all 50 states make that mission a reality.

We combine expert medical care with personalized prescription formulas and dermatologist-developed skincare essentials to deliver science-backed solutions that meet people where they are. Join us in our mission to transform skin health and enhance lives—one patient at a time.

Mission of the Role

The mission of the Senior Copywriter is to shape the voice of Curology's brands, producing persuasive, strategically grounded copy that moves consumers from awareness to conversion across all touchpoints. Reporting to the Senior Creative Director, the Senior Copywriter owns copy development for Curology and Agency skincare brands, spanning product packaging, digital advertising, email/SMS, social media, and website content.

Success in this role requires an ability to translate marketing objectives into clear, consumer-friendly messaging while maintaining rigorous brand consistency. The Senior Copywriter also anchors trust across the business by collaborating closely with medical and legal partners to ensure all copy meets compliance requirements, protecting patient trust at every touchpoint.

Essential Functions and Impact Areas

Copy Development & Brand Voice

• Develop marketing copy for Curology and Agency skincare brands, including (but not limited to) product packaging & PDP, websites, paid ads, organic social, and email/SMS.
• Maintain and evolve the brand voice consistently across all channels and consumer touchpoints, upholding brand guidelines while innovating over time.
• Translate marketing objectives into copy that is both strategic and compelling, simplifying complex information into clear, consumer-friendly messaging.
• Apply SEO best practices and platform conventions to optimize copy performance across digital channels.
• Edit and proofread meticulously to ensure clarity, accuracy, consistent casing, and error-free grammar and spelling throughout all deliverables.

Campaign & Content Strategy

• Partner with designers and creative peers to develop concepts, big ideas, and cohesive copy and visual expressions for go-to-market campaigns.
• Contribute a clear creative point of view during concepting, grounding ideas in category trends and consumer behavior.
• Craft consumer insight-driven copy that guides prospective customers through the awareness-to-conversion journey.
• Draw on knowledge of the skincare and beauty landscape, including emerging trends and cultural context, to develop copy that connects authentically with target audiences.

Cross-Functional Execution

• Partner with Lifecycle, Paid Media, SEO, and AIO/GEO teams to align copy strategy across performance and owned channels.
• Partner with Medical and Legal teams to refine and clear all copy, ensuring compliance without sacrificing effectiveness.
• Engage confidently with Commercial leadership, bringing a clear, informed point of view into cross-functional discussions.
• Communicate proactively and transparently in a remote environment, flagging blockers and pivoting as business needs shift.
• Manage multiple projects simultaneously and independently, meeting deadlines with minimal supervision.
• Navigate ambiguity with a proactive mindset – this role operates in a high-change environment where the ability to adapt, maintain quality, and keep moving is essential.

Requirements

Minimum Requirements

• 5+ years of copywriting experience in skincare, beauty, or an adjacent consumer health or wellness category.
• Demonstrated track record producing effective copy across multiple marketing channels, including email, social, digital advertising, and web.
• Portfolio that showcases impactful headlines, polished long-form and short-form copy, and clear adaptability across platforms and formats.
• Ability to simplify technical or clinical skincare information into consumer-friendly, brand-appropriate messaging.
• Working familiarity with SEO best practices and how they apply to web copy and product content.
• Experience working with medical, legal, or compliance reviewers to refine copy within regulated or sensitive categories.
• Proven ability to manage a high volume of concurrent projects independently in a remote-first environment, taking initiative without waiting to be directed.
• High adaptability in unstructured, fast-changing environments – comfortable making sound creative decisions when priorities shift, direction is incomplete, or the path forward is unclear.
• Openness to AI tools and an interest in understanding where they can improve copy workflows; willingness to learn and adapt as the toolset evolves.

Location

Remote – United States

Benefits

Benefits & Perks

• 💰 Competitive compensation and equity package (RSUs)
• 🥼 Comprehensive benefits: Medical, dental, vision, FSA and HSA, supplemental coverages (critical illness, accident, hospitalization), and 401(k)
• > Access to wellbeing perks, including OneMedical, Spring Health, SoFi, and Employee Assistance Program
• 🌴 Flexible paid time off and holiday policy
• 🐣 Paid parental leave (birthing and non-birthing parents)
• 💜 Employee donation matching program
• > Culture Committee and employee resource groups for virtual and in-person connectivity
• ✨ Complimentary VIP Subscription to Curology or Agency, plus online retail discount

The estimated base salary range for this role is $120,000 – $140,000 per year, plus a competitive equity package and benefits. Actual compensation will be determined based on several factors, including location, skills, experience, and job-related expertise.

Our Typical Interview Process*

*Subject to change based on role

• 30 minute Recruiter screen (phone)
• 30-45 minute interview with a Hiring Manager (Google Meet or Zoom)
• 30-45 minute technical assessment, case study, or peer interview(s) (Google Meet or Zoom)
• 30-45 minute final round interview with Hiring Manager or Team Leader (Google Meet or Zoom)

Candidates Using AI

At Curology, we invest in responsible use of AI tools to help our teams innovate and solve challenges. Please feel free to use AI to:

• Refine and polish your application materials
• Research Curology and the role
• Prepare for your interviews

Please refrain from using AI tools during live interviews, unless our hiring team has instructed you otherwise. (Note: These guidelines do not apply to reasonable accommodations. If you require a reasonable accommodation at any point during our interview process, please notify your recruiter.)

Curology's Operating Principles

• One Curology, One Team
• Be Candid, Then Commit
• Lead with Curiosity
• Trust but Verify
• Use Peripheral Vision
• Move Quickly, Think Deeply
• Protect Trust at Every Touchpoint

Equal Employment Opportunity: Curology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, creed, ancestry, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, genetic information, disability status, military or veteran status, or any other characteristic protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Curology is committed to creating an inclusive environment where all team members feel welcomed, supported, and empowered to do their best work.

Fair Chance Statement: In accordance with the San Francisco Fair Chance Ordinance and other applicable laws, Curology will consider qualified applicants with arrest and conviction records for employment in a manner consistent with those requirements.

CCPA Notice: As required under the California Consumer Privacy Act (CCPA), applicants residing in California can review our Privacy Notice to California Employees, Contractors and Applicants to learn more about how we collect and use personal information.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Note for US Citizens: typically the IRS will not tax the first $126,500 USD you earn abroad under the Foreign Earned Income Exclusion

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