• Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical aspects of the sales process.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contribute to a team approach with account executives and overlay teams.
• Provide product feedback and suggestions to Product house.
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees
• Self-motivated, highly organized and team-oriented
• Strategic thinker with a strong technical aptitude
• Additional Valuable Skills:
• Contact centre technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)
• Hardware platforms & Virtualization
• Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others

Cool things you’ll do

As an ideal candidate, you will have

• 4+ years of relevant experience
• Strong understanding and grasp of the following areas
• Systems administration
• Troubleshooting Systems
• Scalable and Highly available distributed systems
• Network Administration
• Application Architecture
• Data architecture and design
• Understanding of database architecture and administration
• Experience in performance tuning and benchmarking
• Previous experience in technical support
• A B.Tech / B.S. or equivalent work experience

Nice to have

• Comfortable with modern AI concepts and proficient in using AI-assisted tools to accelerate troubleshooting and enhance day-to-day technical support workflows.
• Knowledge on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
• In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

Responsibilities:

• Represent Player Support (policy, capabilities, SLAs, status) to stakeholders, customers and investors by advocating team initiatives to track dependencies, coordinate scope changes to ensure on-time completion of projects and products, facilitate cross team collaboration and ensure projects are delivering value to customers
• Suggest cross team process improvements that improve the player experience and improve team collaboration
• Work with Senior Production teammates to maintain the roadmap and call out any risks, dependencies and issues for deliverables within a 3-6 month time frame
• Facilitate launch preparation meetings, facilitating policy and tooling discussions and requirement gathering for each feature you are accountable for. Track and measure post launch feature KPIs to assess player impact. Work with senior production to determine iterative next steps.
• Drive large projects autonomously, including requirements gathering, planning and execution. Coordinate the efforts of producers, operations teams, engineers, ux design and other multi discipline teams to deliver valuable player experiences.
• Can lead team planning and manage inputs required for large initiatives and delivery within scope, target, and quality.

Required Qualifications:

• 5+ years professional experience
• 2+ years of experience in a product management, project management or production role
• Experience with product management and project management software (Jira, Portfolio, etc)
• Experience with software, game, and/or product development strategies and best practices
• Experience translating UX testing and feedback into new features
• Demonstrated record of critical thinking and creative problem solving to address complex challenges
• Fluency in Mandarin Chinese and English, with strong verbal and written communication skills in both language

Desired Qualifications:

• 3+ years experience in a Player Support organization
• Agile, project/product management certifications (CSPO, CSM, PMP etc)
• Experience with and knowledge of customer support principles, methodologies, and tools
• Experience with data-informed feature/service design and decisions
• Previous game industry experience

Responsibilities:

• Create high-quality gameplay animation for playable characters, creatures, and others with a focus on locomotion and creature behavior.
• Create responsive, stylized animation that delivers satisfying gameplay and memorable character performances.
• Implement, iterate, and polish gameplay animation in the game engine
• Work within Animation Blueprints, state machines, and gameplay systems to support responsive gameplay and reliable animation behavior.
• Partner with designers to prototype and iterate on gameplay animation, using playtesting and feedback to improve responsiveness, readability, and feel.
• Collaborate with technical artists and engineers to improve animation workflows and runtime behavior.
• Investigate and research emergent game animation technologies
• Collaborate with character artists to ensure animation supports the visual direction and personality of characters and creatures.
• Help establish animation standards and maintain a high quality bar across gameplay animation.

Required Qualifications:

• 5+ years of professional experience creating gameplay animation for shipped games.
• Strong portfolio demonstrating responsive, stylized gameplay animation, including action character and creature animation.
• Experience creating gameplay animation for both humanoid characters and creatures.
• Experience implementing gameplay animation in game engines such as Unreal
• Strong understanding of animation principles, body mechanics, timing, weight, and appealing stylized motion.
• Strong communication skills and experience collaborating with designers, engineers, technical artists, and fellow animators.

Desired Qualifications:

• Experience with Unreal Control Rig
• Experience maintaining and editing Animation Blueprints and animation state machines.
• Experience working with Motion Matching systems.
• Experience with gameplay animation features such as Motion Warping, runtime IK, or procedural animation.
• Experience creating cinematic or narrative animation using Unreal Sequencer or similar tools.
• Experience developing action games, multiplayer games, and/or open world games.

Our Perks:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

• Deliver outstanding customer support via phone calls, chats, and emails;
• Address customer inquiries;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Support internal teams to resolve operational challenges.

• Ecxellent English and Spanisgh communication skills (at least C1 for both speaking and writing);
• At least 6 months of experience in customer support role;
• Experience with CRM systems;
• Basic MS Office profieciency;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Fixed schedule: Monday–Friday, 11 AM–7 PM CDT;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

What is Direct Hiring?

Why this role?

What you will do as a German-speaking Operations Associate (Direct Hiring)

• Own end-to-end project management for global hiring operations, ensuring compliance and efficiency at every stage.
• Simplify complex operational or financial concepts into clear, actionable steps for clients and internal teams.
• Proactively manage client workflows with precision, from onboarding to payroll coordination, while maintaining a “helicopter view” of priorities.
• Adapt quickly to shifting regulations, client needs, or market dynamics in a fast-paced startup environment.
• Build trust through transparent communication, resolving escalations with empathy and professionalism.
• Collaborate cross-functionally to innovate and improve our operational framework.

What we are looking for&

• 3–5 years of operations experience in HR, payroll, or global workforce management (startup/SaaS background is a plus).
• Proven ability to manage projects from A-to-Z, with strong follow-up and organizational skills.
• Calm under pressure: You adapt quickly, prioritize effectively, and thrive in ambiguity.
• A simplifier at heart: you translate complex processes or messages into clear, actionable steps.
• Startup DNA: Ownership mentality, rapid learning agility, and comfort with a wide-scope, ‘company-within-a-company’ role.
• Fluent English and German (written and spoken) is essential.

Desirable (but not required):

• Familiarity with international labor laws or payroll systems.
• Experience scaling operations in hyper-growth environments.
• Additional European languages (Portuguese, Spanish, or Italian)

Our benefits and perks&

• Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours.
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax.
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships.
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge.
• Stay connected: Take part in exciting annual team meetups!
• Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.