• Deliver outstanding customer support via phone, email, chat, and social media;
• Assist customers with booking questions and transportation-related inquiries;
• Answer incoming phone calls from drivers and help resolve their issues;
• Handle and track customer support tickets in Freshdesk;
• Escalate complex cases to the relevant internal teams;
• Build strong and lasting customer relationships;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain a deep understanding of the client’s solutions and meet KPIs.

• Native Spanish and excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of customer service experience;
• Strong communication and problem-solving skills;
• Ability to handle customer inquiries across multiple communication channels;
• Responsible, proactive, and customer-oriented attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Experience in logistics, transportation, or travel-related customer service;
• Experience with Freshdesk.

• Fixed schedule: Monday-Friday, 5 AM-1 PM (GMT-3);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

“Selling the premium product in a sophisticated market is incredibly satisfying. I feel accomplished.”

• Performs a high volume of outbound calls to prospective law firms.
• Generates qualified leads and schedules meetings for our Business Development team.
• Builds relationships with clients through social media platforms such as LinkedIn, Sales Navigator and Twitter.
• Achieves, weekly & monthly Key Performance Indicators.
• Exceeds team goals to drive success.
• Show up hungry every day, and never shy away from a passionate discussion.

• Experience with CRM systems including Salesforce
• Familiarity with MS Office including Excel and Outlook Calendaring
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• Ability to multi-task, prioritize and manage time effectively
• Self-discipline, High Emotional Intelligence, Velocity & Endurance
• Relentlessly Competitive
• Creatively setting up first-meetings

• A specialist with exposure to the Professional Services sector (legal, financial, medical etc.)
• Thriving under pressure and being rock steady in your mindset

• Medical, Dental and Vision Plans Available
• 401k with Company Matching Program
• Staff Events
• Employee Assistance Plans
• Flexible PTO
• Company Shares Opportunity
• Salary Range: 55k - 57k base + sales commission target

• Medical, Dental and Vision Plans Available
• 401k with Company Matching Program
• Access to Wellhub
• Employee Assistance Plans
• Flexible PTO
• Company Shares Opportunity

• Read and review incoming emails in the order mailbox to ensure all requests are logged efficiently;
• Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;
• Review and validate order details to ensure data integrity and accurate record-keeping;
• Flag any missing, unclear, or problematic information across processed orders to maintain operational quality;
• Compile and submit a comprehensive weekly issues report.

• Excellent English and French communication skills (C1 for both spoken and written);
• Experience handling end-to-end order processing, reports, order entry, and fulfillment tracking;
• Strong ability to maintain accurate data with high attention to detail;
• Strong sense of accountability and time management to compile and deliver weekly reports strictly on deadline;
• Strong written and verbal communication skills;
• Ability to work independently;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Familiarity or past experience with Odoo.

• Fixed schedule: Sunday, from 6PM to 9PM at GMT+2;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

• Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects.
• Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale.
• Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry
• Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce)
• Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery
• Own your own leverage. Continuously identify the repetitive parts of the role-research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators.
• Work evidence, not alphabetical order. Prioritize accounts based on observable change in the operator's business: expansion, ownership change, hiring patterns, guest feedback trends, visible technology, and disqualify unworkable accounts quickly so your capacity concentrates where it can actually close.
• Treat your book as an asset you maintain. Keep account and contact records accurate, current, and deduplicated, understanding that routing, scoring, and every AI-assisted workflow is only as good as the data underneath it.
• Untangle who really decides. Resolve complex ownership structures, franchise groups, multiple legal entities, operators running several concepts under different names to identify and reach the actual economic decision maker rather than whoever answers the phone.
• Arrive already informed, and earn trust in a low-trust market. Focus on the operator's specific situation rather than a product pitch, and recognize that many operators have been burned by a previous vendor; credibility, not feature comparisons, is often what wins the deal.
• Close the loop on what's broken. Flag bad data, wrong contacts, and signals that didn't hold up, so the system your whole team relies on improves rather than quietly eroding.

• A combination of SaaS, Digital Marketing and Restaurant Industry Technology experience is required
• 5+ years of relevant successful technology or professional services sales experience
• Previous success in selling/leading sales efforts in environments with 6 to 12 month sales cycles
• Proven sales skills in complex deal development, financial structuring, negotiations, and closing with both new and existing clients
• Experience in MEDDPICC Sales Qualification preferred
• Travel 30% or more
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• You've built something to make yourself faster. You can walk us through a repeatable process, template or workflow you personally created to eliminate busywork from your own week, and what it gave you back.
• Demonstrated learning velocity. You can point to a capability you taught yourself in the last six months without being asked to, and explain how you now use it.
• You can articulate a problem precisely. Comfort framing a messy commercial question clearly and specifically enough that a tool, a teammate or a supporting function can actually act on it.
• You manage a territory like a portfolio. Comfort making deliberate coverage decisions across a large account base rather than defaulting to whichever deal is loudest this week.
• Genuine curiosity about how restaurants actually operate — margins, labour, throughput, the difference between a 3-location operator and a 30-location one — because that is what earns a second conversation. Comfort working in build mode, where territory definition, process and tooling are actively being shaped and you are expected to have an opinion on them.

• Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects.
• Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale.
• Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry
• Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce)
• Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery
• Own your own leverage. Continuously identify the repetitive parts of the role-research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators.
• Work evidence, not alphabetical order. Prioritize accounts based on observable change in the operator's business: expansion, ownership change, hiring patterns, guest feedback trends, visible technology, and disqualify unworkable accounts quickly so your capacity concentrates where it can actually close.
• Treat your book as an asset you maintain. Keep account and contact records accurate, current, and deduplicated, understanding that routing, scoring, and every AI-assisted workflow is only as good as the data underneath it.
• Untangle who really decides. Resolve complex ownership structures, franchise groups, multiple legal entities, operators running several concepts under different names to identify and reach the actual economic decision maker rather than whoever answers the phone.
• Arrive already informed, and earn trust in a low-trust market. Focus on the operator's specific situation rather than a product pitch, and recognize that many operators have been burned by a previous vendor; credibility, not feature comparisons, is often what wins the deal.
• Close the loop on what's broken. Flag bad data, wrong contacts, and signals that didn't hold up, so the system your whole team relies on improves rather than quietly eroding.

• A combination of SaaS, Digital Marketing and Restaurant Industry Technology experience is required
• 5+ years of relevant successful technology or professional services sales experience
• Previous success in selling/leading sales efforts in environments with 6 to 12 month sales cycles
• Proven sales skills in complex deal development, financial structuring, negotiations, and closing with both new and existing clients
• Experience in MEDDPICC Sales Qualification preferred
• Travel 30% or more
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• You've built something to make yourself faster. You can walk us through a repeatable process, template or workflow you personally created to eliminate busywork from your own week, and what it gave you back.
• Demonstrated learning velocity. You can point to a capability you taught yourself in the last six months without being asked to, and explain how you now use it.
• You can articulate a problem precisely. Comfort framing a messy commercial question clearly and specifically enough that a tool, a teammate or a supporting function can actually act on it.
• You manage a territory like a portfolio. Comfort making deliberate coverage decisions across a large account base rather than defaulting to whichever deal is loudest this week.
• Genuine curiosity about how restaurants actually operate — margins, labour, throughput, the difference between a 3-location operator and a 30-location one — because that is what earns a second conversation. Comfort working in build mode, where territory definition, process and tooling are actively being shaped and you are expected to have an opinion on them.

• Lead a team of full-stack engineers building and operating the notifications platform — Elixir services, Python backends, pubsub pipelines, and the Kubernetes infrastructure underneath them
• Set technical direction for notifications infrastructure and ensure systems scale reliably as volume and complexity grow
• Partner with Product, Design, Data Science, and Marketing to define and execute the notifications roadmap
• Use experimentation and metrics to drive continuous improvement in notification engagement, retention, and long-term user trust
• Build a high-performing team through hiring, coaching, and instilling engineering best practices
• Partner with platform consumers across Discord to evolve the primitives other teams depend on to reach our users
• Partner with engineering leadership on strategic planning and organizational improvement

• 5+ years of experience as a Software Engineer, with significant time building and operating backend or infrastructure systems at scale
• 2+ years of experience as an Engineering Manager
• Comfort owning production systems built on technologies like Elixir, Python, pubsub/streaming pipelines, and Kubernetes, with strong intuition for reliability, throughput, and cost at scale
• Experience collaborating closely with product managers, designers, data scientists, and other engineers to define and ship solutions
• A track record of growing engineers and helping team members succeed
• Strong ownership mindset — you stay close to the technical decisions your team makes and can discuss them in depth with anyone at Discord
• Ability to drive a culture of 80/20 thinking, fast iteration, and high-quality delivery

• Experience leading teams that own shared platforms or primitives consumed by other engineering teams
• Experience shipping push notifications or other re-engagement systems at consumer scale, including familiarity with deliverability, throttling, and policy considerations
• Full-stack experience across both frontend and backend development
• Strong track record of driving measurable impact through experimentation and data-driven decision making
• Demonstrated success driving engagement and long-term retention through messaging or re-engagement surfaces
• You understand the gaming industry
• You're a Discord user and understand the core features and flow of Discord communications

• You work with multiple clients as the main technical voice for Databricks.
• You lead your customers on a transformational journey, helping them to evaluate and adopt Databricks as part of their strategy
• You implement the technical strategy in the account, in close understanding of the strategy.
• You build a movement of technical champions within the account.
• You align technical strategies around Databricks solutions.
• You provide structured mentorship for other team members.
• Gain the respect of your peers based on your experience, insight, and contributions.

• Proficiency at establishing virtual teams, and leading them to ultimate success within the account.
• Experience working very large (> $1m ARR), global accounts.
• Form relationships with executives and influencers.
• Present a convincing point-of-view to important decision-makers that leads them down a path of success.
• Technical in big data, data science and cloud.
• An ability in data-driven business transformation, and driving change with data.
• Production programming experience in Python, R, Scala or Java
• Nice to have: Databricks Certification