At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Location & work mode While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do - Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback - Become a product expert and help customers use Linear to drive business outcomes - Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts - Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product What we're looking for - 5+ years relevant work experience in a technical customer-facing role - SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment - Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively - Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively - Previous experience working with product + engineering teams and/or developer tools is preferred What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites Learn how we think and work - Read Me a story about our mission - How we work: Designing remote work at Linear - Why and how we do work trials Linear blog post - How we use AI in design feature of Linear's design team - Scaling our real-time sync engine talk by our cofounder, Tuomas Artman, at Linear's 2023 offsite - A video series: Conversations on Quality - Our recent tender offer: Sharing Linear’s growth with the people building it Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @ email address, and all open roles are listed at We never ask candidates for payment or financial information. Suspicious messages can be reported to security@.

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. In this role, you will serve as the primary technical partner for our most strategic prospects and customers in the APAC region. You’ll play a dual role: driving complex technical engagements through end-to-end demos, migrations, and integrations, and accelerating ramp for new sales hires by codifying best practices. You will showcase our product’s value to prospects, uncover challenges and architect tailored solutions, drive successful sales evaluations, and champion customer needs internally. Location & work mode While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you’ll do - Articulate Linear’s architecture, data model, and integration patterns to engineering and product teams; deliver tailored technical presentations and deep-dive demos for key stakeholders. - Design, plan, and execute large-scale migrations, custom configurations, and API integrations; troubleshoot proactively to ensure seamless onboarding. - Build and maintain realistic demo instances that mirror enterprise workflows, scale tests, and feature toggles—enabling sales reps to showcase Linear’s capabilities in context. - Collaborate with Sales Enablement to develop technical training materials, run “train-the-trainer” sessions for new hires, and curate a library of exemplar solution playbooks. - Act as the go-to technical resource for high-priority accounts; work alongside Customer Success to resolve post-sale technical issues and drive adoption. What we’re looking for - 8+ years in a Solutions Engineering, Pre-Sales, or similar role at a high-growth SaaS company, with experience supporting enterprise-scale deals. - Strong hands-on experience with OAuth2 and GraphQL, data migrations, and product integrations - Excellent communication skills—able to present complex technical concepts clearly to both engineers and executives - Experience with Github and git; Linear and/or Jira strongly preferred - Proven ability to build realistic, scalable demo environments and troubleshoot production issues - CS degree or engineering background strongly preferred - Collaborative mindset with experience partnering across Sales, Product, and Customer Success teams - Comfort with SQL and scripting ., Python or JavaScript) What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites Learn how we think and work - Read Me a story about our mission - How we work: Designing remote work at Linear - Why and how we do work trials Linear blog post - How we use AI in design feature of Linear's design team - Scaling our real-time sync engine talk by our cofounder, Tuomas Artman, at Linear's 2023 offsite - A video series: Conversations on Quality - Our recent tender offer: Sharing Linear’s growth with the people building it Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @ email address, and all open roles are listed at We never ask candidates for payment or financial information. Suspicious messages can be reported to security@.

About DataVisor

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide guaranteed performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Summary:

As a Senior Account Manager, you will be responsible for nurturing and expanding relationships with our largest and most strategic enterprise customers. You will act as a trusted advisor, ensuring customer success, driving adoption, and identifying opportunities for significant expansion and upsell within existing accounts. This role requires a deep understanding of our customers' business needs and the ability to align DataVisor's solutions to achieve their strategic objectives, specifically managing accounts up to $10M ARR in aggregate and driving incremental upsell.

Responsibilities:

• Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success.
• Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions.
• Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives.
• Understand customers' business challenges and objectives, and proactively identify opportunities to leverage DataVisor's solutions to drive value and ROI.
• Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions.
• Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases.
• Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly.
• Accurately forecast revenue and growth opportunities within assigned accounts.
• Maintain accurate and up-to-date records in Salesforce.com.
• Lead contract negotiations and renewals for strategic accounts.

Requirements

• At least 6 years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts.
• Proven track record of successfully managing accounts with up to $10M+ ARR and driving significant upsell revenue.
• Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry.
• Strong executive presence and ability to engage with C-level and VP-level executives.
• Excellent communication, presentation, and relationship-building skills.
• Strategic thinker with the ability to develop and execute account plans that drive growth and customer success.
• Experience with contract negotiations and renewals.
• Strong understanding of SaaS business models and metrics.
• Ability to collaborate effectively with cross-functional teams.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Bachelor’s degree or equivalent experience required.

Benefits

Health Insurance, Stock options, 401k, PTO

Compensation range: $140K-$160K base salary per year, OTE $280 -$320K, Negotiable

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

WHAT WE'RE LOOKING FOR:

A Distribution Sales Manager will focus on building trustful, committed distributors at the highest organizational level, leading to sales growth of TP-Link. The key role is to ensure that our indirect channel partners are aggressively representing and promoting TP-Link branded products, in all their activities. Along with focusing on the distributors, the distribution sales manager will also help support other TP-Link Sales team members, to ensure that TP-Link is maximizing our opportunities in the channel for growth.

WHAT YOUR FUTURE LOOKS LIKE:

• Achieve Revenue and profitability for TP-Link Products as they are sold into all TP-Link Enterprise Channel. Established an environment and foundation for future sales growth, by forecasting and driving inventory at the distribution level.
• Directs the selling activities with targeted distribution promotions, focused on new product launches, overstocked merchandise at TP-Link, and product life cycle. Prioritizes effectively and in accordance with corporate objectives.
• Efficiently communicate with the regional sales team, while working in conjunction with the other TP-Link business teams and TP-Link Partner Program, to ensure attention and growth.
• Evaluate market trends and gather competitive information, identifying trends that effect current and future growth of everyday sales and profitability.

Requirements

• Minimum 5+ years of experience in networking, surveillance security industry
• A bachelor’s degree is required
• Experience with managing enterprise electronics
• Strong verbal and written communication skills
• Proficient in Microsoft Office, Excel, Word, and PowerPoint
• Good interpersonal skills and self-motivation
• Working Knowledge of B2B Market segment with a 2-tier approach
• Strong closing skills, with proven oral, written, telephone and presentation skills
• Ability to learn and retain product specific information and utilize to position the features and benefits to customers
• Familiarity in measuring and analyze key performance indicators (KPI) and CRM
• Able to Travel as needed, up to 75%
• Live near an airport and be able to drive in north-east territory

Benefits

Compensation $100,000- $150,000

(This role includes a base salary and a results‑driven, competitive commission plan. Total on‑target earnings (OTE) are structured as 60% base pay with 40% variable compensation, with additional upside for over‑performance).

· Fully paid medical, dental, and vision insurance (partial premium coverage for dependents)

· Contributions to 401k funds (Quarterly Employer Contributions)

· 15 days accrued vacation/ 48 sick hours

· 11 paid holidays

· Health and wellness benefits, including free gym membership

· Quarterly team-building events

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

Who are we?

SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Provide L1 customer support through chat, email, and calls;
• Assist customers with product-related questions and “how-to” requests;
• Handle payout and transaction status inquiries;
• Provide guidance on subscription-related questions;
• Identify and escalate recurring or more complex technical issues to the appropriate team;
• Use the knowledge base to troubleshoot and resolve common customer issues.

What you need to succeed in this role:

• Excellent French & English skills (at least C1 for both spoken and written);
• At least 6 months of experience in customer and technical support role is a must;
• Experience with CRM systems;
• Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.
• Ability to learn and follow precise procedures;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 16Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).

Will be a great plus:

• Prior technical support experience with time and attendance software or workforce management (WFM) systems (beyond end-user experience);
• Salesforce experience,

Benefits:

• Fixed schedule: Monday–Friday, 5 PM–1AM; 1PM - 9 PM UTC;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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