You’ll own the GPU compute that powers our model training, evaluation and serving systems. This role sits in our Infrastructure team, which works at the lowest layers of our stack, from Kubernetes down to the GPU hardware. You’ll run the clusters, GPUs and schedulers that our research, product and platform teams depend on, and manage the capacity we buy from our cloud providers. WHAT SUCCESS LOOKS LIKE Success is measured by how well we use our GPUs: keeping production reliable and improving the performance of our training and serving stack. WHAT YOU’LL BE DOING - Running Kubernetes clusters for GPU training and inference - Improving how GPU work is scheduled and placed - Detecting, draining and repairing unhealthy GPU nodes - Managing capacity with our cloud providers - Debugging failures in GPUs, Linux, storage and networking THE FIRST YEAR By month 3, you’ll be handling a share of cluster incidents on your own and will have shipped one change to scheduling or node health, such as automatically detecting and draining unhealthy GPU nodes. By month 6, you’ll own one part of the compute layer outright: scheduling and placement, node health and repair, or capacity and new regions. By month 12, you’ll be responsible for a globally distributed GPU system that shifts capacity between training and inference as needs change. WHO YOU’LL WORK WITH Your hiring manager is our VP of Engineering. Day to day, you’ll work with the Platform Infrastructure team, the research and product teams who use our compute, and our cloud providers and other vendors. WHAT WE THINK IT TAKES You’re likely a good fit if you: - Have built and run GPU workloads on Kubernetes - Could design a GPU cluster for training and online RL from scratch - Debug confidently at the OS layer and below (Linux, GPU drivers, networking and storage) - Write strong Python It’s a plus if you’ve worked as an SRE or infrastructure engineer, or have used: - Slurm - Kubernetes scheduling and autoscaling tools such as Kueue or Karpenter - Multi-cloud orchestration tools such as SkyPilot - AWS services such as EKS or SageMaker HyperPod - High-performance interconnects and collective communication libraries such as EFA, InfiniBand, NCCL or Open MPI - Terraform You don’t need ML research experience. If you match most of this but not every point, please apply. HOW WE HIRE Four stages, about three hours in total: a 30-minute call with our Talent team, a 60-minute coding interview, a 60-minute system design interview and a closing 30-minute conversation with our VP of Engineering. The coding and system design interviews are modelled on real-world problems you’d face in this role. PRACTICALITIES The role is hybrid, with three days a week in our Paris or London office and occasional travel between the two. We offer a competitive package.

You’ll own the GPU compute that powers our model training, evaluation and serving systems. This role sits in our Infrastructure team, which works at the lowest layers of our stack, from Kubernetes down to the GPU hardware. You’ll run the clusters, GPUs and schedulers that our research, product and platform teams depend on, and manage the capacity we buy from our cloud providers. WHAT SUCCESS LOOKS LIKE Success is measured by how well we use our GPUs: keeping production reliable and improving the performance of our training and serving stack. WHAT YOU’LL BE DOING - Running Kubernetes clusters for GPU training and inference - Improving how GPU work is scheduled and placed - Detecting, draining and repairing unhealthy GPU nodes - Managing capacity with our cloud providers - Debugging failures in GPUs, Linux, storage and networking THE FIRST YEAR By month 3, you’ll be handling a share of cluster incidents on your own and will have shipped one change to scheduling or node health, such as automatically detecting and draining unhealthy GPU nodes. By month 6, you’ll own one part of the compute layer outright: scheduling and placement, node health and repair, or capacity and new regions. By month 12, you’ll be responsible for a globally distributed GPU system that shifts capacity between training and inference as needs change. WHO YOU’LL WORK WITH Your hiring manager is our VP of Engineering. Day to day, you’ll work with the Platform Infrastructure team, the research and product teams who use our compute, and our cloud providers and other vendors. WHAT WE THINK IT TAKES You’re likely a good fit if you: - Have built and run GPU workloads on Kubernetes - Could design a GPU cluster for training and online RL from scratch - Debug confidently at the OS layer and below (Linux, GPU drivers, networking and storage) - Write strong Python It’s a plus if you’ve worked as an SRE or infrastructure engineer, or have used: - Slurm - Kubernetes scheduling and autoscaling tools such as Kueue or Karpenter - Multi-cloud orchestration tools such as SkyPilot - AWS services such as EKS or SageMaker HyperPod - High-performance interconnects and collective communication libraries such as EFA, InfiniBand, NCCL or Open MPI - Terraform You don’t need ML research experience. If you match most of this but not every point, please apply. HOW WE HIRE Four stages, about three hours in total: a 30-minute call with our Talent team, a 60-minute coding interview, a 60-minute system design interview and a closing 30-minute conversation with our VP of Engineering. The coding and system design interviews are modelled on real-world problems you’d face in this role. PRACTICALITIES The role is hybrid, with three days a week in our Paris or London office and occasional travel between the two. We offer a competitive package.

MongoDB’s Incident & Escalation Management (IEM) function coordinates cross-functional responses to critical customer situations and drives improvements to how we respond over time. We’re looking for a Senior Program Manager to strengthen the function’s ability to deliver its program priorities consistently across regions through focused planning, disciplined execution, clear visibility, and dependable follow-through.

As an execution partner to IEM leadership, you’ll help turn strategic priorities and operational learnings into a measurable book of work. You’ll establish clear plans, ownership, operating cadences, risk visibility, and follow-through, while bringing an informed external perspective on relevant industry practices. You’ll partner with the IEM team and stakeholders across Technical Services, Engineering, Product, Customer Success, Sales, and other teams in the Americas, Asia Pacific, and EMEA.

This is a program-management role - not an incident commander or technical investigator role. Functional leaders and incident responders retain accountability for strategy, policy, technical decisions, people leadership, and live operational response. You’ll own the execution system around prioritized work so leaders and subject-matter experts can focus on customers, technical judgment, incident leadership, and their teams.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

What you’ll do

• Own the IEM program of work and its supporting materials, maintaining a clear roadmap of outcomes, priorities, owners, milestones, dependencies, capacity considerations, commitments, and decisions
• Partner with IEM leaders and sponsors to identify and prioritize strategic focus areas, assess opportunities to mature the function, and recommend practical improvements aligned with relevant industry practices
• Turn ambiguous needs into scoped, measurable work. Clarify outcomes, sequence milestones, establish accountable owners, document decisions and delivery expectations, and coordinate technical and cross-functional reviews
• Drive delivery across Technical Services, Engineering, Product, Customer Success, Sales, and partner teams. Clarify accountability and handoffs, resolve dependency gaps, and surface blockers, capacity constraints, and resourcing risks early—with options and recommendations
• Establish and run planning, program-review, and risk-review cadences. Keep backlogs and program records current and decision-ready, track commitments, facilitate decisions, and follow agreed actions through closure
• Connect IEM program works with the Customer Organization’s wider PMO, aligning planning, governance, dependencies, and reporting to ensure organizational alignment and visibility
• Help translate recurring incident and escalation patterns, post-incident findings, customer-impacting gaps, and corrective actions into prioritized improvement work with owners, timelines, milestones, and verifiable closure criteria. Coordinate root-cause analysis completion and customer incident-report delivery with clear ownership and quality expectations
• Advance incident-response and escalation practices, including frameworks and playbooks, readiness, communications, training, simulation exercises, post-incident review, and consistent implementation across teams and regions
• Partner with data and tooling teams to improve operational instrumentation, metrics, reporting, workflow integration, and automation. Help ensure AI-enabled workflows are appropriately governed, measured, and human-reviewed.
• Mature program reporting by refining outcome and health measures, improving data quality and consistency, establishing baselines, and turning operational data into actionable insights - not simply reporting activity or optimizing a single response-time metric
• Prepare concise updates, requirements, specifications, operating proposals, decision records, and executive-ready summaries that make progress, trade-offs, risks, and decisions clear
• Coordinate readiness and adoption so approved changes to processes, tooling, roles, communications, and operating procedures are understood, operationalized, and sustained

What success looks like

• Priority initiatives have clear outcomes, accountable owners, realistic milestones, active risk tracking, and reliable follow-through
• Leaders have an accurate, timely view of program health, delivery risks, dependencies, capacity constraints, and decisions needed
• Post-incident and post-escalation learning becomes prioritized, durable improvement; corrective actions have clear owners and do not remain open-ended
• Readiness, handoffs, communications, and closure practices become more consistent and measurable across teams and regions
• Escalation Managers, Incident Commanders, and technical experts spend less time coordinating program work and more time applying their expertise to customers, incidents, and teams
• Program measures guide decisions and improvement, while execution reliability and stakeholder confidence increase

How success will be assessed

The role will be evaluated on program health and operational outcomes - not meeting or status-report volume. Measures will be baselined during the first 60–90 days and refined with leadership. They may include:

• The share of priority initiatives with clear outcomes, accountable owners, milestones, and active risk tracking
• Initiatives and process improvements completed and adopted
• Closure rate and aging of post-incident and post-escalation actions, overdue actions, and unresolved dependencies
• Evidence that recurring incident and escalation patterns are being addressed through durable process, tooling, or product changes
• Stakeholder confidence in visibility, coordination, and decision follow-through
• Sampled estimates of coordination time returned to operational leaders and subject-matter experts

What you’ll bring

• 7–10 years of progressive program or project management experience, with a track record of growing responsibility - from coordinating smaller initiatives to leading complex, cross-functional programs. Experience outside the technology sector is welcome
• Significant experience leading complex, cross-functional programs in a global enterprise or similarly demanding environment, delivering through a matrix rather than relying on direct authority
• Demonstrated experience with incident response, major-incident management, customer escalations, crisis management, service operations, trust & safety, or closely related operational programs at scale. You understand the lifecycle from detection and triage through coordination, communication, mitigation, review, and follow-through
• A track record of building or improving operational programs - not only tracking projects - including governance, operating cadences, roles and handoffs, readiness, metrics, and continuous-improvement mechanisms
• Strong project and program-management fundamentals, including program prioritization, scope and outcome definition, sequencing, dependency and risk management, capacity awareness, backlog discipline, stakeholder alignment, delivery governance, and change adoption
• Experience establishing useful operating cadences and decision-ready reporting, and working with operational data to set baselines, interpret trends, and turn evidence into practical recommendations
• The ability to structure ambiguous requests into clear requirements, operating proposals, decision records, and measurable work.
• Excellent written and verbal communication, including concise updates for senior leaders and clear coordination across technical and customer-facing teams.
• Sound judgment in high-pressure, ambiguous environments; a collaborative, calm approach to resolving blockers; and the ability to create accountability without adding unnecessary process.
• Experience working across global teams, time zones, and organizational boundaries, and with program or delivery-management tools
• A recognized program or project management qualification, such as PMP or PRINCE2, is preferred

Helpful experience

• Experience in enterprise SaaS, cloud services, technical support, production operations, or another customer-facing technology organization
• Familiarity with highly technical platforms, distributed systems, databases, reliability, or service-management practices
• Experience with post-incident improvement programs, corrective-action tracking, operational dashboards, incident metrics, or executive reporting
• Experience improving incident-management tooling, communications workflows, workflow automation, or responsibly governed AI-enabled operations
• Experience coordinating global teams across regions, time zones, and follow-the-sun operating models

What you can expect in your first 90 days

• First 30 days: Build relationships with sponsors, functional leaders, and program owners. Understand the operating model, active program work, commitments, decision forums, systems of record, reporting, and key measures
• By 60 days: Reconfirm priorities, outcomes, owners, sequencing, dependencies, capacity constraints, and delivery expectations. Review risks, blockers, post-incident actions, and recurring coordination gaps; establish an initial baseline for program health and measures
• By 90 days: Present a prioritized program overview, baseline assessment, risk and dependency summary, initial measure results, and recommendations for the next two quarters. Establish or strengthen the operating cadence, reporting, decision forums, and escalation paths

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273577048

MongoDB’s Incident & Escalation Management (IEM) function coordinates cross-functional responses to critical customer situations and drives improvements to how we respond over time. We’re looking for a Senior Program Manager to strengthen the function’s ability to deliver its program priorities consistently across regions through focused planning, disciplined execution, clear visibility, and dependable follow-through.

As an execution partner to IEM leadership, you’ll help turn strategic priorities and operational learnings into a measurable book of work. You’ll establish clear plans, ownership, operating cadences, risk visibility, and follow-through, while bringing an informed external perspective on relevant industry practices. You’ll partner with the IEM team and stakeholders across Technical Services, Engineering, Product, Customer Success, Sales, and other teams in the Americas, Asia Pacific, and EMEA.

This is a program-management role - not an incident commander or technical investigator role. Functional leaders and incident responders retain accountability for strategy, policy, technical decisions, people leadership, and live operational response. You’ll own the execution system around prioritized work so leaders and subject-matter experts can focus on customers, technical judgment, incident leadership, and their teams.

We are looking to speak to candidates who are based in Toronto for our hybrid working model.

What you’ll do

• Own the IEM program of work and its supporting materials, maintaining a clear roadmap of outcomes, priorities, owners, milestones, dependencies, capacity considerations, commitments, and decisions
• Partner with IEM leaders and sponsors to identify and prioritize strategic focus areas, assess opportunities to mature the function, and recommend practical improvements aligned with relevant industry practices
• Turn ambiguous needs into scoped, measurable work. Clarify outcomes, sequence milestones, establish accountable owners, document decisions and delivery expectations, and coordinate technical and cross-functional reviews
• Drive delivery across Technical Services, Engineering, Product, Customer Success, Sales, and partner teams. Clarify accountability and handoffs, resolve dependency gaps, and surface blockers, capacity constraints, and resourcing risks early—with options and recommendations
• Establish and run planning, program-review, and risk-review cadences. Keep backlogs and program records current and decision-ready, track commitments, facilitate decisions, and follow agreed actions through closure
• Connect IEM program works with the Customer Organization’s wider PMO, aligning planning, governance, dependencies, and reporting to ensure organizational alignment and visibility
• Help translate recurring incident and escalation patterns, post-incident findings, customer-impacting gaps, and corrective actions into prioritized improvement work with owners, timelines, milestones, and verifiable closure criteria. Coordinate root-cause analysis completion and customer incident-report delivery with clear ownership and quality expectations
• Advance incident-response and escalation practices, including frameworks and playbooks, readiness, communications, training, simulation exercises, post-incident review, and consistent implementation across teams and regions
• Partner with data and tooling teams to improve operational instrumentation, metrics, reporting, workflow integration, and automation. Help ensure AI-enabled workflows are appropriately governed, measured, and human-reviewed.
• Mature program reporting by refining outcome and health measures, improving data quality and consistency, establishing baselines, and turning operational data into actionable insights - not simply reporting activity or optimizing a single response-time metric
• Prepare concise updates, requirements, specifications, operating proposals, decision records, and executive-ready summaries that make progress, trade-offs, risks, and decisions clear
• Coordinate readiness and adoption so approved changes to processes, tooling, roles, communications, and operating procedures are understood, operationalized, and sustained

What success looks like

• Priority initiatives have clear outcomes, accountable owners, realistic milestones, active risk tracking, and reliable follow-through
• Leaders have an accurate, timely view of program health, delivery risks, dependencies, capacity constraints, and decisions needed
• Post-incident and post-escalation learning becomes prioritized, durable improvement; corrective actions have clear owners and do not remain open-ended
• Readiness, handoffs, communications, and closure practices become more consistent and measurable across teams and regions
• Escalation Managers, Incident Commanders, and technical experts spend less time coordinating program work and more time applying their expertise to customers, incidents, and teams
• Program measures guide decisions and improvement, while execution reliability and stakeholder confidence increase

How success will be assessed

The role will be evaluated on program health and operational outcomes - not meeting or status-report volume. Measures will be baselined during the first 60–90 days and refined with leadership. They may include:

• The share of priority initiatives with clear outcomes, accountable owners, milestones, and active risk tracking
• Initiatives and process improvements completed and adopted
• Closure rate and aging of post-incident and post-escalation actions, overdue actions, and unresolved dependencies
• Evidence that recurring incident and escalation patterns are being addressed through durable process, tooling, or product changes
• Stakeholder confidence in visibility, coordination, and decision follow-through
• Sampled estimates of coordination time returned to operational leaders and subject-matter experts

What you’ll bring

• 7–10 years of progressive program or project management experience, with a track record of growing responsibility - from coordinating smaller initiatives to leading complex, cross-functional programs. Experience outside the technology sector is welcome
• Significant experience leading complex, cross-functional programs in a global enterprise or similarly demanding environment, delivering through a matrix rather than relying on direct authority
• Demonstrated experience with incident response, major-incident management, customer escalations, crisis management, service operations, trust & safety, or closely related operational programs at scale. You understand the lifecycle from detection and triage through coordination, communication, mitigation, review, and follow-through
• A track record of building or improving operational programs - not only tracking projects - including governance, operating cadences, roles and handoffs, readiness, metrics, and continuous-improvement mechanisms
• Strong project and program-management fundamentals, including program prioritization, scope and outcome definition, sequencing, dependency and risk management, capacity awareness, backlog discipline, stakeholder alignment, delivery governance, and change adoption
• Experience establishing useful operating cadences and decision-ready reporting, and working with operational data to set baselines, interpret trends, and turn evidence into practical recommendations
• The ability to structure ambiguous requests into clear requirements, operating proposals, decision records, and measurable work.
• Excellent written and verbal communication, including concise updates for senior leaders and clear coordination across technical and customer-facing teams.
• Sound judgment in high-pressure, ambiguous environments; a collaborative, calm approach to resolving blockers; and the ability to create accountability without adding unnecessary process.
• Experience working across global teams, time zones, and organizational boundaries, and with program or delivery-management tools
• A recognized program or project management qualification, such as PMP or PRINCE2, is preferred

Helpful experience

• Experience in enterprise SaaS, cloud services, technical support, production operations, or another customer-facing technology organization
• Familiarity with highly technical platforms, distributed systems, databases, reliability, or service-management practices
• Experience with post-incident improvement programs, corrective-action tracking, operational dashboards, incident metrics, or executive reporting
• Experience improving incident-management tooling, communications workflows, workflow automation, or responsibly governed AI-enabled operations
• Experience coordinating global teams across regions, time zones, and follow-the-sun operating models

What you can expect in your first 90 days

• First 30 days: Build relationships with sponsors, functional leaders, and program owners. Understand the operating model, active program work, commitments, decision forums, systems of record, reporting, and key measures
• By 60 days: Reconfirm priorities, outcomes, owners, sequencing, dependencies, capacity constraints, and delivery expectations. Review risks, blockers, post-incident actions, and recurring coordination gaps; establish an initial baseline for program health and measures
• By 90 days: Present a prioritized program overview, baseline assessment, risk and dependency summary, initial measure results, and recommendations for the next two quarters. Establish or strengthen the operating cadence, reporting, decision forums, and escalation paths

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273577048

AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.

MongoDB’s base salary range for this role in Canada is:
$129,000-$178,000 CAD

MongoDB’s Incident & Escalation Management (IEM) function coordinates cross-functional responses to critical customer situations and drives improvements to how we respond over time. We’re looking for a Senior Program Manager to strengthen the function’s ability to deliver its program priorities consistently across regions through focused planning, disciplined execution, clear visibility, and dependable follow-through.

As an execution partner to IEM leadership, you’ll help turn strategic priorities and operational learnings into a measurable book of work. You’ll establish clear plans, ownership, operating cadences, risk visibility, and follow-through, while bringing an informed external perspective on relevant industry practices. You’ll partner with the IEM team and stakeholders across Technical Services, Engineering, Product, Customer Success, Sales, and other teams in the Americas, Asia Pacific, and EMEA.

This is a program-management role - not an incident commander or technical investigator role. Functional leaders and incident responders retain accountability for strategy, policy, technical decisions, people leadership, and live operational response. You’ll own the execution system around prioritized work so leaders and subject-matter experts can focus on customers, technical judgment, incident leadership, and their teams.

We are looking to speak to candidates who are based in Atlanta and New York City for our hybrid working model.

What you’ll do

• Own the IEM program of work and its supporting materials, maintaining a clear roadmap of outcomes, priorities, owners, milestones, dependencies, capacity considerations, commitments, and decisions
• Partner with IEM leaders and sponsors to identify and prioritize strategic focus areas, assess opportunities to mature the function, and recommend practical improvements aligned with relevant industry practices
• Turn ambiguous needs into scoped, measurable work. Clarify outcomes, sequence milestones, establish accountable owners, document decisions and delivery expectations, and coordinate technical and cross-functional reviews
• Drive delivery across Technical Services, Engineering, Product, Customer Success, Sales, and partner teams. Clarify accountability and handoffs, resolve dependency gaps, and surface blockers, capacity constraints, and resourcing risks early—with options and recommendations
• Establish and run planning, program-review, and risk-review cadences. Keep backlogs and program records current and decision-ready, track commitments, facilitate decisions, and follow agreed actions through closure
• Connect IEM program works with the Customer Organization’s wider PMO, aligning planning, governance, dependencies, and reporting to ensure organizational alignment and visibility
• Help translate recurring incident and escalation patterns, post-incident findings, customer-impacting gaps, and corrective actions into prioritized improvement work with owners, timelines, milestones, and verifiable closure criteria. Coordinate root-cause analysis completion and customer incident-report delivery with clear ownership and quality expectations
• Advance incident-response and escalation practices, including frameworks and playbooks, readiness, communications, training, simulation exercises, post-incident review, and consistent implementation across teams and regions
• Partner with data and tooling teams to improve operational instrumentation, metrics, reporting, workflow integration, and automation. Help ensure AI-enabled workflows are appropriately governed, measured, and human-reviewed.
• Mature program reporting by refining outcome and health measures, improving data quality and consistency, establishing baselines, and turning operational data into actionable insights - not simply reporting activity or optimizing a single response-time metric
• Prepare concise updates, requirements, specifications, operating proposals, decision records, and executive-ready summaries that make progress, trade-offs, risks, and decisions clear
• Coordinate readiness and adoption so approved changes to processes, tooling, roles, communications, and operating procedures are understood, operationalized, and sustained

What success looks like

• Priority initiatives have clear outcomes, accountable owners, realistic milestones, active risk tracking, and reliable follow-through
• Leaders have an accurate, timely view of program health, delivery risks, dependencies, capacity constraints, and decisions needed
• Post-incident and post-escalation learning becomes prioritized, durable improvement; corrective actions have clear owners and do not remain open-ended
• Readiness, handoffs, communications, and closure practices become more consistent and measurable across teams and regions
• Escalation Managers, Incident Commanders, and technical experts spend less time coordinating program work and more time applying their expertise to customers, incidents, and teams
• Program measures guide decisions and improvement, while execution reliability and stakeholder confidence increase

How success will be assessed

The role will be evaluated on program health and operational outcomes - not meeting or status-report volume. Measures will be baselined during the first 60–90 days and refined with leadership. They may include:

• The share of priority initiatives with clear outcomes, accountable owners, milestones, and active risk tracking
• Initiatives and process improvements completed and adopted
• Closure rate and aging of post-incident and post-escalation actions, overdue actions, and unresolved dependencies
• Evidence that recurring incident and escalation patterns are being addressed through durable process, tooling, or product changes
• Stakeholder confidence in visibility, coordination, and decision follow-through
• Sampled estimates of coordination time returned to operational leaders and subject-matter experts

What you’ll bring

• 7–10 years of progressive program or project management experience, with a track record of growing responsibility - from coordinating smaller initiatives to leading complex, cross-functional programs. Experience outside the technology sector is welcome
• Significant experience leading complex, cross-functional programs in a global enterprise or similarly demanding environment, delivering through a matrix rather than relying on direct authority
• Demonstrated experience with incident response, major-incident management, customer escalations, crisis management, service operations, trust & safety, or closely related operational programs at scale. You understand the lifecycle from detection and triage through coordination, communication, mitigation, review, and follow-through
• A track record of building or improving operational programs - not only tracking projects - including governance, operating cadences, roles and handoffs, readiness, metrics, and continuous-improvement mechanisms
• Strong project and program-management fundamentals, including program prioritization, scope and outcome definition, sequencing, dependency and risk management, capacity awareness, backlog discipline, stakeholder alignment, delivery governance, and change adoption
• Experience establishing useful operating cadences and decision-ready reporting, and working with operational data to set baselines, interpret trends, and turn evidence into practical recommendations
• The ability to structure ambiguous requests into clear requirements, operating proposals, decision records, and measurable work.
• Excellent written and verbal communication, including concise updates for senior leaders and clear coordination across technical and customer-facing teams.
• Sound judgment in high-pressure, ambiguous environments; a collaborative, calm approach to resolving blockers; and the ability to create accountability without adding unnecessary process.
• Experience working across global teams, time zones, and organizational boundaries, and with program or delivery-management tools
• A recognized program or project management qualification, such as PMP or PRINCE2, is preferred

Helpful experience

• Experience in enterprise SaaS, cloud services, technical support, production operations, or another customer-facing technology organization
• Familiarity with highly technical platforms, distributed systems, databases, reliability, or service-management practices
• Experience with post-incident improvement programs, corrective-action tracking, operational dashboards, incident metrics, or executive reporting
• Experience improving incident-management tooling, communications workflows, workflow automation, or responsibly governed AI-enabled operations
• Experience coordinating global teams across regions, time zones, and follow-the-sun operating models

What you can expect in your first 90 days

• First 30 days: Build relationships with sponsors, functional leaders, and program owners. Understand the operating model, active program work, commitments, decision forums, systems of record, reporting, and key measures
• By 60 days: Reconfirm priorities, outcomes, owners, sequencing, dependencies, capacity constraints, and delivery expectations. Review risks, blockers, post-incident actions, and recurring coordination gaps; establish an initial baseline for program health and measures
• By 90 days: Present a prioritized program overview, baseline assessment, risk and dependency summary, initial measure results, and recommendations for the next two quarters. Establish or strengthen the operating cadence, reporting, decision forums, and escalation paths

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 3273577048

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:
$90,000-$176,000 USD

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As the Business Lead, you will be commercially responsible for the success of a new product at Ramp. The mandate is to do whatever it takes to grow the business. You will be expected to identify and resolve internal and external bottlenecks, often with limited guidance and support. You will set the strategy, prove out new bets, and influence how hundreds of go‑to‑market teammates sell and support the product. It’s an opportunity to run a “business within the business” at a meaningful scale while working directly with Ramp’s senior leadership. WHAT YOU'LL DO - Set the strategy: Define the target customer, value proposition, pricing, packaging, and GTM approach. - Own the plan and results: Set goals, measure progress, and take action when the things are off track. - Drive cross-functional execution: Align stakeholders from different teams around clear priorities and goals. - Own feedback loops: Work with customers and turn feedback into product and go-to-market changes. - Build for scale: Identify resource needs, create repeatable processes, and transition mature work to the appropriate long-term teams. WHAT YOU NEED - 5–10+ years in highly analytical, business‑driving roles - A self-starter who will run through walls to get things done - Exceptional analytical skills and command of data - A systems thinker who understands how to build things that scale - Strong communication skills and a team player BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Position Summary

We are looking for a Program Manager to innovate, win and grow with us!

Bottomline is seeking an experienced Program Manager to lead complex, cross-functional initiatives across Product, Technology and the wider business. You will play a key role in coordinating software product launches, ensuring teams remain aligned, risks are managed, and programmes are delivered successfully.

This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys bringing structure, clarity and momentum to complex initiatives. Working closely with Product leaders and senior stakeholders, you will drive execution, enable collaboration and continuously improve how we deliver products and business outcomes.

Essential Job Functions

• Lead the planning, execution and delivery of complex cross-functional programmes and product launches.
• Coordinate activities across Product, Technology, Marketing, Sales, Customer Support and other business functions.
• Define programme scope, timelines, milestones, success measures and governance frameworks.
• Manage risks, issues and dependencies, ensuring clear mitigation and escalation plans.
• Drive alignment across stakeholders, facilitating decisions and resolving blockers.
• Establish effective programme governance, operating rhythms and reporting processes.
• Provide clear programme updates and insights to senior leadership and executive stakeholders.
• Lead change management activities that support the adoption of new products, processes and technologies.
• Identify opportunities to improve delivery through process improvements, automation and AI-enabled ways of working.
• Facilitate retrospectives and embed continuous improvement across programmes.

Required Skills

• Proven ability to lead complex programmes across multiple teams and functions.
• Strong stakeholder management, influencing and negotiation skills.
• Experience delivering software, SaaS or technology-based initiatives.
• Excellent communication skills with the ability to engage senior and executive stakeholders.
• Strong organisational, planning and problem-solving skills.
• Experience managing competing priorities in a fast-paced, matrixed environment.
• Knowledge of Agile, Waterfall and hybrid delivery methodologies.
• Experience with Jira, Confluence and Microsoft 365.
• Resilient, adaptable and comfortable working in environments undergoing change.
• Ability to build credibility, navigate organisational complexity and drive accountability without direct authority.

Education and Experience

• Bachelor's degree or equivalent experience.
• 3-5+ years of programme or project management experience.
• Proven success delivering cross-functional programmes in a technology or SaaS environment.
• Experience supporting enterprise-scale software or product delivery initiatives.
• Payments, banking or financial services experience is beneficial but not essential.
• Experience using AI or automation to improve delivery processes is advantageous

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Overview

Okta is looking for a Product Design Manager who shares our passion for bringing simple, yet powerful product experiences to Okta Research & Development customers. At Okta, we're building a world where anyone can safely use any technology, and we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users, but to ask, “what more can we make possible?”



As a Product Designer Manager for Okta, you’ll lead, grow, and support members of our amazing product design team, ensuring our product user experience is valuable, easy to use, and of the highest level of craft and execution. You will help define and drive practice and process across our global design practice. In close collaboration and partnership with Product and Engineering, you will flesh out, frame, and help prioritize UX in an ever-evolving and complex, often ambiguous, problem space that millions of people rely on every day.



Finer print

You will lead user experience strategy and execution for the projects across Okta Research & Development (ORD). Specifically, ORD will solve every identity use case at work – for all types of people (employees, business partners, contractors, frontline workers), for all types of resources (SaaS, servers, privileged resources, machines, etc.), for the largest and most secure businesses in the world. As a Product Design Manager, your focus will be on helping us build a secure, trusted, and unified platform with deep integrations.



In this role, you’ll get to&

• Lead, grow, and motivate a high-performing design team
• Establish and maintain a climate in which your reports can do their best work; cultivating design excellence and a place where designers can collaborate and learn.
• Increase Okta’s UX maturity by helping shape team-wide practices, processes, career development, and growing the team.
• Ensure design quality and consistency by reviewing UX deliverables (research, designs, etc.) and provides feedback and direction to ensure high-quality output.
• Thorough understanding of Okta's business strategy and VMTs, influence the product roadmap in collaboration with cross-functional partners while driving design forward at Okta.
• Proactively identify strategic UX opportunities within your domain area and the product as a whole. Closely collaborating with EPD (Engineering, Product, Design) in a global team to lead and drive UX strategy for your product area and drive cross-product initiatives.

Who we are looking for

• You are able to navigate ambiguity and envision complex UX ecosystems, rallying around a common vision while providing space for team-led innovation.
• You possess a clear vision of the future of user experience and have the courage to lead and pursue forward-thinking design.
• You advocate for design and experience quality across your team.
• You are experienced in understanding user and customer needs and can translate those into experiences that provide meaningful value for customers and the business.
• You are passionate about upholding design UX principles to help teams deliver cohesive and well-designed user experiences.
• You have the heart of a teacher and can help coach and train people. You build and share empathy with people in order to deeply understand them and their needs.
• You are passionate about supporting teams with a wide variety of experience, backgrounds, and interests.
• You have a clear philosophy about how to successfully manage design teams.
• You have experience driving organizational change with cross-functional stakeholders.
• You have a collaborative team spirit with great communication skills.
• You share our values, and work in accordance with those values.

Qualifications:

• Degree in related field or relevant work experience as a UX designer/manager
• Proficient in Figma, Sketch, Adobe Creative Suite, and / or similar design tools.
• Possesses at least a basic understanding of HTML / CSS / JavaScript.
• Your portfolio will show that you've worked on complex and challenging technical projects across all aspects of the design process (conceptual design, interaction design, information architecture, and visual design). As well, your portfolio will showcase your values and philosophies with regard to design management, leadership, and UX strategy.

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ABOUT THE GROWTH TEAM Growth Marketing at Alan covers a broad range of opportunities, including acquisition, segment and market growth, partnerships, content, experimentation, and international expansion. We are looking for adaptable marketers who can take ownership of a defined growth problem, learn quickly, and evolve as our priorities change. Concretely, our team works on missions such as: - Developing our channels: scaling paid acquisition, growing visibility in AI search and LLMs like ChatGPT, or growing our strategic partnerships - Crafting the go-to-market strategy for our different segments . retirees, freelancers, companies,...) - Producing performance creatives with AI workflows to create assets at scale YOUR MISSION As a Senior Growth Marketer, you will own broad and strategically important Growth outcomes. You will challenge the initial framing, make high-impact choices, and build scalable ways of working across teams, segments, or markets. WHAT YOU WILL DO - Own broad and strategically important Growth outcomes. - Challenge the initial framing of complex problems and identify the highest-leverage opportunities. - Connect Growth decisions to company objectives, market strategy, and long-term business impact. - Make explicit choices about where the organisation should and should not invest. - Build repeatable systems for insight, experimentation, measurement, and execution. - Influence senior stakeholders across teams, markets, and functions. - Anticipate second-order effects and create leverage beyond your own execution. - Raise the quality of Growth thinking and execution across the team. WHAT WE ARE LOOKING FOR - A strong track record of owning broad or strategically important Growth outcomes. - Experience making complex trade-offs across business priorities and stakeholder groups. - Ability to challenge the framing of a problem and identify systemic constraints. - Strong business judgment, including an understanding of economics, measurement, and long-term impact. - Experience building scalable systems, standards, or ways of working. - Ability to influence senior stakeholders without relying on formal authority. - Strong learning agility and comfort operating in complex, ambiguous environments. - Ability to create leverage beyond your individual execution and raise the quality of the surrounding team. - Advanced written and verbal communication skills in English For this opportunity, we are aiming to hire within the D-E level range 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium blog / and Glassdoor page for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

We are looking for a talented Senior Product Designer who can help shape Okta’s expansive product portfolio by bringing exceptional craft and fresh perspective to the world of identity and security.



Finer print

You will join a team of AI first designers and researchers supported by leadership who work collaboratively to deliver delightful solutions to complex identity problems. As a centralized design team, we have a high degree of autonomy and ownership towards the outcomes we drive for our customers. We also work closely with our Product Management and Engineering counterparts to ensure our solutions are not only user-centric but also technically feasible and aligned with business needs. Together, we collaborate to define problems, explore innovative solutions and deliver seamless experiences that enhance security and usability for our customers.



What you will do

• Drive and execute an ambitious product design strategy for your team ensuring a meaningful impact on both user experience and business outcomes.
• Bring a systems-thinking lens to the conversation and connect the dots between user insights and business goals to create experiences that keep millions of customers safe every day.
• Drive impact by framing problems and exploring solutions in collaboration with user research, UX writing, product management, engineering, marketing, and data science to deliver best in class experiences. You will have the opportunity to lead through influence.
• Design end-to-end flows that involve multiple personas – IT Admin, Security admins, End-user – and consider complex use cases that span the Okta portfolio ensuring that every user of Okta can do their work efficiently while staying secure.
• Perfect the details to design scalable and usable design patterns that drive a lasting impact, ensuring they not only meet a high bar for design quality and efficiency but also enhance efficiency and consistency across the product.
• Regularly present work, concepts, and new ideas to cross-functional team members, adjacent teams, and senior leadership to drive alignment, showcase design impact and influence key product decisions.
• Advocate and encourage thoughtful use of AI for brainstorming and iterating on potential solutions, prototyping, and collaborating with team members

What we are looking for

• You easily move between big picture thinking and being detail-oriented.
• You’re curious and have experience incorporating AI into your design process, including the ability to craft tools, iterate on ideas collaboratively with AI, and document sophisticated prompts for scaled use.
• Evaluate AI-generated outputs for technical accuracy, design system adherence, and ease of use to serve as a necessary quality bar before designs move to production
• You keep user goals at the heart of your solution and can also balance business objectives and engineering considerations.
• You thrive in ambiguous environments and know when to lead versus when to lean on your team members.
• You build and share empathy with people in order to deeply understand them and their needs.
• You are someone who sees design as a partner with PM and Engineering in shaping strategic and operational product and UX outcomes
• You are comfortable owning all stages of design for multiple teams within a given product area.
• You are passionate about upholding design UX principles
• You showcase story telling skills to communicate your design ideas to a variety of stakeholders.
• Your portfolio will show that you've worked on complex and challenging technical projects across all aspects of the design process (generative and evaluative research, discovery, interaction design, information architecture, visual design, etc.)
• You share our values, and work in accordance with those values

Qualifications

• Bachelor's degree in a related field or relevant work experience as a product designer.
• Proficient in Figma, Miro, Balsamiq and/or similar design tools.
• 5+ years of experience as a Product Designer.

#LI_Remote

P26015_3566853



The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta seeks a skilled NetSuite Developer to optimize, customize, and maintain our NetSuite ERP system. As part of our Business Technology team, you will be responsible for developing scripts, workflows, integrations, and system enhancements to improve business processes and scalability. This role will report to the Manager in Bangalore, India. We’d love to hear from you!

Job Duties and Responsibilities

• Develop, and maintain NetSuite customizations, including SuiteScripts (1.0/2.0), workflows, and saved searches.
• Leverage NetSuite's native AI capabilities and APIs, such as the SuiteScript Generative AI API, NetSuite Prompt Studio, and the AI Connector Service (MCP) to create custom AI-enhanced features.
• Closely work with the BT team to design, develop, test, implement & support system solutions primarily in NetSuite ERP.
• Support & resolve production issues
• Develop and maintain integrations with third-party applications via REST/SOAP APIs.
• Dedicate time to learning and experimenting with external AI frameworks like AWS Bedrock and RAG to identify opportunities for future NetSuite enhancements.

Required Skills:

• 5 to 8 years of NetSuite development experience (SuiteScript, SuiteFlow, SuiteTalk).
• Experience with SuiteCloud tools, REST/SOAP APIs, and third-party integrations.
• Experience with the SuiteScript Generative AI APIs to integrate LLM capabilities for advanced scripting solutions.
• Good understanding of NetSuite ERP modules (Order Management, Billing, Vendor bill, etc.).
• Proficiency in JavaScript, SQL, and related web technologies.
• Configure NetSuite modules to align with business needs, including leveraging Prompt Studio to customize and manage NetSuite AI functions like Text Enhance.
• Nice to have some experience with foundational AI services, including the desire to utilize a unified platform like AWS Bedrock for Generative AI development and deployment.
• Nice to have some core Amazon Machine Learning (ML) services, specifically AWS SageMaker (for building, training, and deploying custom ML models) and AWS Comprehend (for natural language processing and text analytics) and Retrieval Augmented Generation (RAG)

Education and Certifications

• A Bachelor’s degree in Computer Science or Information Systems or equivalent years of industry experience
• NetSuite Administration or ERP consultant certification is an advantage.

#P20264_3529015

#LI_Hybrid

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

German-Speaking Business Development Representative Full-time (40 hours per week), Remote (Monday to Friday, 9:00–17:00 CET) About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded marketing professionals. About the Company You will be joining a fast-growing European clean energy company that helps homeowners make the switch to solar, battery storage and heat pump solutions. The company is expanding its network of independent sales partners across Germany and is building a small, focused business development team to drive that growth. This hire sits at the front of that expansion, bringing new partners into the network. The Role As a Business Development Representative, you will drive the growth of the company’s independent sales partner network across Germany. Your focus is partner acquisition: finding the right self-employed agents, brokers and real estate professionals, opening conversations by phone, and turning interest into committed partnerships. You’ll be part of a newly formed team, which means early visibility on your results and a real say in how the team’s approach evolves. This role suits a resilient, target-driven communicator who enjoys high-volume outreach, thinks on their feet, and takes pride in clean, consistent follow-up. Key Responsibilities - Identify and reach out to self-employed commercial agents, financial and insurance brokers, and real estate professionals through structured outbound campaigns - Pitch the sales partnership model with clarity and confidence, tailoring each conversation to the prospect’s business - Handle objections in real time and build trust with independent sales reps, managing directors and sales leaders - Qualify prospects and move strong-fit partners to the next stage of the partnership pipeline - Own your monthly activity and conversion targets, managing your pipeline with disciplined follow-up - Keep the CRM accurate and up to date with call outcomes, pipeline stages and next steps - Feed market insights and objection patterns back to the team to sharpen messaging and targeting - Follow data protection, compliance and call guidelines at all times Ideal Candidate - Fluent German, as all partner conversations are conducted in German - Proven outbound sales or business development experience, ideally in B2B phone acquisition or partner acquisition - Available during core hours, Monday to Friday, 9:00–17:00 CET - Confident building rapport with independent sales reps, managing directors and sales leaders over the phone - Strong objection handling and a consistent, disciplined approach to follow-up - Comfortable with structured CRM documentation and holds a high standard of data quality - Driven and resilient: motivated by targets and bounces back quickly from a “no” Nice to Have - Background in financial services, insurance, real estate, mortgage financing, energy or telecommunications - Experience as a B2B SDR, Inside Sales Representative or outbound acquisition specialist - Experience in partner or affiliate acquisition - Exposure to broker pools, structured sales or field sales recruiting Join Our Team Be part of a collaborative, innovative environment where your technical skills and product instincts can make a real impact. We offer competitive compensation, professional development opportunities, and a supportive remote work culture. Apply now and take the next step in your career. At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they happen to be born in.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As Director, Developer Relations – Europe, you will lead Roblox’s developer ecosystem strategy and growth across Europe. You will be accountable for defining the regional strategy, establishing the partnerships and programs required to execute it, and delivering measurable outcomes for the Roblox developer ecosystem.

You will build deep relationships with leading developers, studios, publishers, technology partners, and emerging creators while identifying the next generation of high-potential partners for Roblox. You will serve as a senior representative of Roblox within the regional games and technology industries and as an executive-level advocate for the needs and opportunities of developers within Roblox.

This role requires both strategic vision and operational leadership. You will translate Roblox’s global priorities into a regional strategy, identify opportunities and barriers to ecosystem growth, and mobilize teams across Product, Engineering, Marketing, Partnerships, Creator, and International to deliver against those opportunities.

You Have

• 10+ years of experience in developer relations, games, partnerships, platform strategy, or related fields.
• Experienced leading regional or ecosystem strategy with measurable business impact.
• Deeply knowledgeable about the games and developer landscape in Europe.
• Able to influence senior internal and external stakeholders.
• Data-driven, strategic, and comfortable operating in ambiguity.
• Familiar with Roblox Studio, Unity, Unreal, or similar development tools.
• Based in the Netherlands or willing to relocate.

You Will

• Own the multi-year developer ecosystem strategy for Europe.
• Drive developer acquisition, engagement, and long-term success.
• Build executive relationships with key studios, publishers, and ecosystem partners.
• Identify regional developer needs and influence Roblox product priorities.
• Set goals, metrics, and operating rhythms for regional ecosystem growth.
• Partner cross-functionally to turn strategy into execution.
• Represent Roblox at major industry and developer events.
• Surface market trends, opportunities, and risks to senior leadership.
• Build and lead the regional Developer Relations organization as the opportunity grows.

What Success Looks Like

Success in this role means that Roblox has a clear and durable developer ecosystem strategy for Europe, stronger relationships with the region’s most important developers and studios, a growing pipeline of high-potential developers building on Roblox, and a measurable increase in the quality and success of experiences emerging from the region.

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

⭐️ LA SANTÉ N'ATTEND PAS. Que les symptômes s’aggravent. Qu'il faille 6 mois avant d’obtenir un rendez-vous. Qu'on dépende d’un système de santé englué dans le papier et les processus manuels. Et pourtant, c’est ainsi que fonctionne aujourd’hui la santé en Afrique de l’Ouest. Vous attendez, jusqu’à ne plus pouvoir attendre. Nous existons pour mettre fin à cette attente. Née en 2022 au Sénégal, Tanel est la première assurance santé numérique d’Afrique de l’Ouest francophone. Elle opère au Sénégal et en Côte d’Ivoire. Nous transformons un marché dominé par les processus papier et des acteurs historiques fragmentés. Avec plus de 30 000 membres, un réseau de plus de 1 200 établissements de santé et de plus de 400 pharmacies, ainsi qu’un chiffre d'affaires multiplié par 7 en 2025, nous avons démontré une véritable adéquation entre notre produit et les besoins du marché, dans des pays qui avaient besoin d’une révolution. En 2026, Alan, le leader européen de l’assurance santé axée sur la prévention, avec plus de 950 M€ de CA et + 1 M de membres en France, en Belgique, en Espagne et au Canada, a acquis Tanel afin d’accélérer son expansion sur le continent africain. Ensemble, nous construisons l’assurance santé de référence en Afrique de l’Ouest francophone, avec l’ambition d’atteindre 200 M$ de CA d’ici 2030. Nous réunissons le meilleur des deux mondes : l’expertise de terrain de Tanel, ses relations locales et la confiance qu’elle a su bâtir, ainsi que la plateforme technologique de pointe d’Alan, son expertise actuarielle et son expérience du déploiement dans plusieurs pays. VOTRE MISSION EN TANT QUE CARE EXPERT En tant que Care Expert chez Alan Sénégal, vous jouerez un rôle essentiel dans la satisfaction et la fidélisation de nos membres. Vous serez leur premier point de contact et les accompagnerez. Votre temps sera réparti de la manière suivante : - 80 % consacrés à l’accompagnement des assurés - 20 % consacrés à des projets d’amélioration continue, en fonction de votre expertise et de vos centres d’intérêt. L’accompagnement des assurés consiste à : - Écouter, comprendre les problèmes et les demandes des assurés et y apporter des réponses claires et rapides ; - Accompagner nos assurés (par téléphone, chat, email) et gérer les demandes complémentaires lorsque cela est nécessaire ; - Accompagner les assurés dans leurs démarches liées à leur couverture santé ; - Gérer les réclamations avec empathie, calme et professionnalisme et assurer un suivi rigoureux des demandes jusqu’à leur résolution ; - Collaborer avec les équipes médicales, techniques et commerciales pour résoudre les situations complexes ; Les projets d’amélioration continue: - Identifier et mettre en œuvre des améliorations dans nos processus ; - Analyser les demandes clients pour identifier et corriger les principaux points de friction dans notre produit ; - Contribuer à l’amélioration de nos outils et de notre base de connaissances ; - Participer à la conception d’initiatives favorisant l’autonomie des assurés ; - Partager vos connaissances et accompagner vos collègues ; - Participer à la structuration et au développement de l’équipe Care Vos projets seront construits autour de vos compétences, de vos idées et des besoins de Alan. PROFIL RECHERCHÉ Nous recherchons une personne qui : - Dispose d’au moins un an d’expérience en service client, relation client, assistance ou centre de contact - Est parfaitement à l’aise à l’oral et sait créer rapidement une relation de confiance avec ses interlocuteurs - Maîtrise le français, à l’oral comme à l’écrit - Parle couramment wolof. Cette compétence est particulièrement importante pour ce poste - Parle et écrit l’anglais (B2 et mieux) - Est à l’aise avec les outils numériques et les logiciels CRM, tels que HubSpot, Airtable ou des outils équivalents - Sait analyser une situation, prioriser les demandes et trouver des solutions adaptées - Est capable de travailler efficacement dans un environnement dynamique et en constante évolution. Une expérience dans le secteur de la santé, de l’assurance ou de l’assistance est un plus, mais elle n’est pas indispensable. Nous vous formerons à notre activité et à notre environnement. QUALITÉS HUMAINES Vous êtes reconnu(e) pour : - Votre empathie et votre écoute active ; - Votre patience et votre calme, y compris dans les situations difficiles ; - Votre rigueur dans le suivi des demandes ; - Votre autonomie et votre fiabilité ; - Votre capacité à prendre des initiatives et à transformer les idées en actions ; - Votre goût du travail en équipe et du partage de connaissances. CE QUE NOUS VOUS OFFRONS - Un rôle central au sein d’une startup en pleine croissance dans la healthtech africaine ; - La possibilité d’avoir un impact concret sur l’accès aux soins et l’expérience des assurés ; - Un environnement de travail stimulant, collaboratif et centré sur l’impact ; - Des opportunités de formation et d’évolution professionnelle ; - La possibilité de piloter des projets d’amélioration continue ; - Un package de rémunération compétitif ; Si vous aimez aider les autres, résoudre des problèmes et créer des expériences client de qualité, rejoignez l’équipe Care d’Alan 🎁 AVANTAGES - Type de contrat : CDD/CDI. - Sur site, dans nos bureaux de Dakar, en collaboration étroite avec une équipe locale passionnée. - Tous les outils nécessaires pour donner le meilleur de vous-même. - Une assurance santé complète via Alan pour vous et votre famille. - Des opportunités d'apprentissage et de formation : une politique flexible, des budgets pour les livres et les conférences. 🎯 NOTE IMPORTANTE : NOUS RECRUTONS DES PERSONNES, PAS DES RÔLES. Si cette opportunité vous enthousiasme mais que vous ne cochez pas toutes les cases, nous serions ravis d'échanger avec vous. Toutes les personnes, y compris celles issues de groupes sous-représentés, devraient se sentir libres de postuler : soit on réussit, soit on apprend. Rappelez-vous, ceci est un guide, pas une liste exhaustive.

As a Product Designer, you'll work on the H Platform, where our users create and run agentic AI workflows powered by our models. Nobody has written the playbook for designing these experiences yet. Our next stage is making the platform truly useful for its users and levelling it up, in design as much as in technology, and you'll build the product experiences that deliver real value in organisations. At H Company, we believe AI should take action in the real world, and our mission is to make agentic AI genuinely useful for large organisations. We're pioneers in computer use: our own vision-language models power agents that see, click and type their way through the software businesses already run, with no integrations or rebuilds, and we own the whole stack, from research and models to the products built on top of them. WHAT YOU'LL BE DOING - Talking to our users constantly to understand their needs and figure out what will make the platform truly useful for them. - Turning those insights into research and explorations, looking at problems from different angles before settling on a direction. - Picking the right tool for each task: a Figma design, a prototype, or a small PR when a quick change is the fastest way to ship. - Testing what you build with users, measuring its impact (A/B testing, user interviews, users daily use data...) and iterating quickly based on what you learn. - Shaping the roadmap together with the whole team, engineers and PMs alike. WHO YOU'LL WORK WITH The role sits in our Product team, which is responsible for product direction, strategy and design. You'll join the product designer who owns design and UX today, and work closely with product, engineering and forward deployed engineers. WHAT WE THINK IT TAKES Above all, we want someone who cares deeply about users, has great product taste and can explain it, moves fast while keeping quality high, leaves their ego at the door and welcomes feedback. Likely a good fit if you - Have 5+ years of experience as a Product Designer at tech companies. - Have excellent UX, UI and interaction design skills, and can make complex, technical flows, like building and running AI agent workflows, feel simple and intuitive. - Have a portfolio that shows your latest work. - Have hands-on experience running user tests and A/B tests. - Know when a proven solution is good enough and when a problem deserves something new. - Have designed complex data or ML/AI-driven products: you know how to make complex systems understandable and how to design for AI behaviour that isn't always predictable, building trust and keeping users in control. - Are comfortable in technical discussions: you can dig into constraints and trade-offs with engineers and ramp up quickly on technical topics to discuss them with our researchers and more technical engineers. - Are fluent in Figma. - Can work within a design system and contribute to it. Stronger still if you - Have designed platforms: complex B2B web or desktop software used by professionals, whether that's tools to build and run workflows, big data and analytics software, operational dashboards or other data-dense interfaces. - Are curious about code and AI in your design workflow. Every design team is still figuring out how AI changes the way we work, and we're no different, so we'd love someone who has started experimenting, whether by prototyping in code, building small tools or bringing AI into their process, and who wants to keep exploring with us. If you match most of this but not every point, apply anyway. We care far more about how you think, your curiosity and your care for users than a perfect match. HOW WE HIRE Four stages: a 30-minute call with our Talent team, a 60-minute portfolio review, a 60-minute design interview in person at our Paris office, and a closing 30-minute conversation. The portfolio review and design interview are built around your own work and how you design. Please apply with your CV and a link to your portfolio showing your latest work.

As a Product Designer, you'll work on the H Platform, where our users create and run agentic AI workflows powered by our models. Nobody has written the playbook for designing these experiences yet. Our next stage is making the platform truly useful for its users and levelling it up, in design as much as in technology, and you'll build the product experiences that deliver real value in organisations. At H Company, we believe AI should take action in the real world, and our mission is to make agentic AI genuinely useful for large organisations. We're pioneers in computer use: our own vision-language models power agents that see, click and type their way through the software businesses already run, with no integrations or rebuilds, and we own the whole stack, from research and models to the products built on top of them. WHAT YOU'LL BE DOING - Talking to our users constantly to understand their needs and figure out what will make the platform truly useful for them. - Turning those insights into research and explorations, looking at problems from different angles before settling on a direction. - Picking the right tool for each task: a Figma design, a prototype, or a small PR when a quick change is the fastest way to ship. - Testing what you build with users, measuring its impact (A/B testing, user interviews, users daily use data...) and iterating quickly based on what you learn. - Shaping the roadmap together with the whole team, engineers and PMs alike. WHO YOU'LL WORK WITH The role sits in our Product team, which is responsible for product direction, strategy and design. You'll join the product designer who owns design and UX today, and work closely with product, engineering and forward deployed engineers. WHAT WE THINK IT TAKES Above all, we want someone who cares deeply about users, has great product taste and can explain it, moves fast while keeping quality high, leaves their ego at the door and welcomes feedback. Likely a good fit if you - Have 5+ years of experience as a Product Designer at tech companies. - Have excellent UX, UI and interaction design skills, and can make complex, technical flows, like building and running AI agent workflows, feel simple and intuitive. - Have a portfolio that shows your latest work. - Have hands-on experience running user tests and A/B tests. - Know when a proven solution is good enough and when a problem deserves something new. - Have designed complex data or ML/AI-driven products: you know how to make complex systems understandable and how to design for AI behaviour that isn't always predictable, building trust and keeping users in control. - Are comfortable in technical discussions: you can dig into constraints and trade-offs with engineers and ramp up quickly on technical topics to discuss them with our researchers and more technical engineers. - Are fluent in Figma. - Can work within a design system and contribute to it. Stronger still if you - Have designed platforms: complex B2B web or desktop software used by professionals, whether that's tools to build and run workflows, big data and analytics software, operational dashboards or other data-dense interfaces. - Are curious about code and AI in your design workflow. Every design team is still figuring out how AI changes the way we work, and we're no different, so we'd love someone who has started experimenting, whether by prototyping in code, building small tools or bringing AI into their process, and who wants to keep exploring with us. If you match most of this but not every point, apply anyway. We care far more about how you think, your curiosity and your care for users than a perfect match. HOW WE HIRE Four stages: a 30-minute call with our Talent team, a 60-minute portfolio review, a 60-minute design interview in person at our London office, and a closing 30-minute conversation. The portfolio review and design interview are built around your own work and how you design. Please apply with your CV and a link to your portfolio showing your latest work.