ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves % and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will be a front-line manager to a group of 6-8 CSMs, who each manage ~60 Activations at a given time in Ramp’s Mid Market portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, building a repeatable and scalable customer activation motion that enables growth without proportional increases in team size, and working closely with leaders across Sales, Marketing, Operations, Risk, and Product to drive positive outcomes for this segment. As a key member of the Mid Market CSM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion. WHAT YOU'LL DO - Set and maintain a high-performing culture and morale by managing a group of exceptional CSMs to drive thorough and efficient onboarding and product activation for Ramp’s medium/large customers - Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT - Refine best practice playbooks for the CSM team, and improve team output and efficiency over time by optimizing systems and processes - Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions - Act as a voice of the customer and key contributor retaining and expanding Ramp’s Mid Market segment - Build and leverage internal AI tools and Salesforce dashboards to monitor the success of our customers and the performance of the team - Report on team performance and forecast to senior leadership - Represent the CSM team cross-functionally with leaders of other departments WHAT YOU NEED - 5+ years of implementation, CSM or AM experience as an individual contributor, with a proven, consistent track record exceeding goals - 3+ years of experience building and leading implementation or CSM teams with a proven track record of exceeding goals - Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies - Ability to identify trends, translate company strategy into team-level priorities, and drive initiatives that improve team metrics and organizational outcomes - Proven ability to coach teams on selling the full platform, not just individual products; experience driving multi-product adoption, cross-sell, and upsell across a book of business - Track record of pushing pace on input metrics, building repeatable playbooks, and optimizing systems and processes to improve team output - Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams; demonstrated ability to represent Customer Success at a leadership level - Comfort with and curiosity about AI tools and their application to CS workflows; ability to lead a team through AI-driven process transformation and evaluate how AI can augment CSM productivity and customer outcomes - Strong understanding of customer financial workflows, including AP/AR, spend controls, and month-end close processes; ability to coach CSMs on ROI-grounded conversations with controllers and finance leaders - Proficiency in data analytics tools (Salesforce, Looker, and Excel) with the ability to leverage data to drive decisions, create systems, and identify process improvements. NICE TO HAVES - CPA or equivalent accounting certification, or deep working knowledge of accounting software . NetSuite, QuickBooks, Xero, Sage) - Experience with financial services sales or selling into finance and accounting personas - Experience at a high-growth startup in an enterprise or mid-market customer success environment - Familiarity with contribution profit models or usage-based revenue metrics - Experience leading teams through AI adoption or workflow automation initiatives BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves % and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Forward Deployed Engineer, you’ll solve the hardest problems standing between Ramp and the world’s largest and most complex companies — shaping and shipping the product capabilities that unlock our growth upmarket. You'll be part of our Core FDE org, which is an agent-first, high-pace, customer-facing engineering team. On FDE, you will interact directly with customers and deliver solutions end to end — understanding pain points, shaping product decisions, and building agents that autonomously expand Ramp's capabilities. Check out our Engineering Blog / and FDE post for more context on our work! WHAT YOU’LL DO - Deliver software end to end that meet the needs of our largest customers — understanding user pain points, scoping product specs, and building agents that autonomously implement solutions. - Collaborate closely with Sales, Solutions, Customer Success, and Account Management to close deals, activate customers, and expand the value Ramp provides over time. - Drive the core product engineering roadmap through our embedding model — specializing within a core product area to develop deep domain expertise and make prioritization calls on when to build a custom solution vs. accelerate a broader initiative. WHAT YOU NEED - 3+ years of software engineering experience preferred - Extensive experience building with and for agents - Track record of shipping high-quality products at scale - Comfort and excitement to be customer-facing - Desire to work in a fast-paced environment, continuously grow, and master your craft BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. Offering spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Kraken Pro is where serious traders live. Millions of them. It’s time we built a meaningful, engaged Community out of these degenerates. Are you ready for this mission? THE OPPORTUNITY We’re seeking a chronically online Copywriter to give Kraken Pro. At Kraken, understanding our brand ethos, mission, and the traders we serve is essential, and copy is where all of that comes to life. We’re looking for someone who writes fast but thinks sharp, thrives under pressure, and knows how to turn complex product features into lines that traders actually stop and read. This role demands a razor-sharp ear for language, a deep understanding of trading culture, and a self-starter attitude. - Write copy that converts. Craft punchy, high-impact messaging across campaigns, landing pages, emails, in-app experiences, paid ads, and social for Kraken Pro. - Speak fluent trader. Capture the voice of CT, FinTwit, and the trading floor, and know when to be witty, when to be direct, and when to let the numbers do the talking. - Launch like you mean it. Shape the narrative for new product drops and feature releases, turning technical updates into clear, compelling stories. - Own the voice. Help build and protect the Kraken Pro tone of voice across every touchpoint, from a headline to a push notification. - Collaborate at speed. Work hand in hand with Design, Product, Growth, and Social to brief, iterate, and ship copy that moves the needle. - Test and learn. Run copy experiments, track performance, and iterate based on what the data tells you. - Ship responsibly. Partner with Legal/Comms to ensure compliant, accurate, and aligned messaging across regions and platforms. WHAT YOU’LL BRING - Receipts. Copy you wrote that moved people to act, whether for a brand, an agency, or your own projects. We care more about what you’ve made than where you’ve worked. - 3+ years in copywriting or content, ideally in fintech, crypto, or trading. Exceptional portfolios beat exceptional résumés here. - Speed under pressure. Markets don’t wait for approval cycles and neither do you. - High AI competency. Enabling you to multiply your impact and keep up with demand. - Range as a writer. Headlines, long-form, microcopy, scripts, threads, email flows, and taglines. You can go from a three-word CTA to a full campaign narrative without missing a beat. - Taste. Knowing when to cut a line is as valuable as knowing how to write one. - Deep familiarity with crypto and trading culture, and the language traders use - Strong writing, editing, and communication skills. - Creative and detail-oriented, with the ability to work closely with designers, whether that’s briefing the team, using Figma for copy placement, or being scrappy enough to mock something up yourself Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. Offering spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Kraken Pro is where serious traders live. Millions of them. It’s time we built a meaningful, engaged Community out of these degenerates. Are you ready for this mission? THE OPPORTUNITY We’re seeking a chronically online Copywriter to give Kraken Pro. At Kraken, understanding our brand ethos, mission, and the traders we serve is essential, and copy is where all of that comes to life. We’re looking for someone who writes fast but thinks sharp, thrives under pressure, and knows how to turn complex product features into lines that traders actually stop and read. This role demands a razor-sharp ear for language, a deep understanding of trading culture, and a self-starter attitude. - Write copy that converts. Craft punchy, high-impact messaging across campaigns, landing pages, emails, in-app experiences, paid ads, and social for Kraken Pro. - Speak fluent trader. Capture the voice of CT, FinTwit, and the trading floor, and know when to be witty, when to be direct, and when to let the numbers do the talking. - Launch like you mean it. Shape the narrative for new product drops and feature releases, turning technical updates into clear, compelling stories. - Own the voice. Help build and protect the Kraken Pro tone of voice across every touchpoint, from a headline to a push notification. - Collaborate at speed. Work hand in hand with Design, Product, Growth, and Social to brief, iterate, and ship copy that moves the needle. - Test and learn. Run copy experiments, track performance, and iterate based on what the data tells you. - Ship responsibly. Partner with Legal/Comms to ensure compliant, accurate, and aligned messaging across regions and platforms. WHAT YOU’LL BRING - Receipts. Copy you wrote that moved people to act, whether for a brand, an agency, or your own projects. We care more about what you’ve made than where you’ve worked. - 3+ years in copywriting or content, ideally in fintech, crypto, or trading. Exceptional portfolios beat exceptional résumés here. - Speed under pressure. Markets don’t wait for approval cycles and neither do you. - High AI competency. Enabling you to multiply your impact and keep up with demand. - Range as a writer. Headlines, long-form, microcopy, scripts, threads, email flows, and taglines. You can go from a three-word CTA to a full campaign narrative without missing a beat. - Taste. Knowing when to cut a line is as valuable as knowing how to write one. - Deep familiarity with crypto and trading culture, and the language traders use - Strong writing, editing, and communication skills. - Creative and detail-oriented, with the ability to work closely with designers, whether that’s briefing the team, using Figma for copy placement, or being scrappy enough to mock something up yourself Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. We are seeking a highly organized and proactive Sr. Executive Assistant to support senior leadership within the CEO office, including operating within a Co-CEO leadership model. This role provides high-level administrative support and ensures key projects, budgets, travel, and events run seamlessly — managing complex, ever-changing calendars with responsibility for multifaceted coordination. The ideal candidate brings experience or familiarity with communications and executive affairs, enabling them to operate confidently in a fast-paced environment. THE OPPORTUNITY - Work in lockstep with other EAs within the CEO office, understanding the unique dynamics of a Co-CEO leadership model — sharing information, coordinating responsibilities, and maintaining seamless executive support across leaders. - Build relationships with the broader team while acting as a gatekeeper for the executives; anticipate needs and potential issues before they arise, planning for multiple contingencies and implementing solutions with minimal direction. - Manage an exceptionally complex and ever-changing executive calendar, balancing competing priorities and making thoughtful decisions on behalf of the CEO; coordinate meetings, handle logistics, manage competing deadlines, and review incoming requests to ensure they're on the Executive's radar with all necessary information. - Prepare comprehensive briefing materials for meetings, speaking events, and travel, along with agendas, minutes, and organized records of key projects and initiatives. - Coordinate all aspects of domestic and international travel — commercial and private aircraft, ground transportation, accommodations, visas, and customs requirements — and serve as the primary point of contact for private aviation providers, managing flight schedules, passenger manifests, and catering. - Monitor travel plans proactively, adjusting logistics in real time to accommodate changing business priorities, weather events, operational delays, or other unforeseen circumstances. - Coordinate cross-functional projects and events — including timelines, deliverables, stakeholder engagement, and partnering with events, security, and other teams — while identifying opportunities to streamline processes and enhance executive effectiveness. - Track and oversee team tasks, budgets, and meeting schedules to ensure deadlines and deliverables are met, and support onboarding and ramp-up for new team members. - Process expense reports, purchase orders, budget reconciliations, and receipts/invoices with accuracy and timeliness, along with additional duties as assigned. WHAT YOU BRING - 8+ years of proven experience as an executive assistant, administrative manager, or similar role supporting senior leadership, ideally within a CEO office or multi-executive leadership structure. - Ability to maintain confidentiality, exercising discretion and professionalism when handling sensitive information. - Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced setting with strong personalities and demanding timeframes. - Natural talent for improving processes and bringing order out of chaos, remaining calm during periods of disorganization. - Strong sense of urgency when projects are assigned, with the ability to complete tasks quickly while anticipating the next one in short succession. - Highly proficient with Google Suite, MS Office Suite, Adobe Suite, MacOS, and generally tech savvy. - Familiarity with communications strategies, executive affairs, and leadership environments. - Excellent written and verbal communication skills. - Flexibility in approach — this business operates across all time zones. NICE TO HAVES - Experience in budget tracking, travel coordination, event planning, and stakeholder engagement. - Comfort working across multiple teams, time zones, and with external partners. - A proactive, problem-solving mindset with a focus on efficiency. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice