At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Senior Technical Account Manager

Location: Remote, USA

So, what’s the role all about?

As a Senior Technical Account Manager (TAM) at NiCE, you will serve as a trusted technical advisor and advocate for some of our most complex CXone customers. You will begin engaging with customers prior to go-live and maintain ownership of the relationship throughout their journey, helping ensure they successfully adopt, optimize, and realize value from their CXone solutions.

You will combine strategic account management with advanced technical problem-solving, working closely with customers to understand their contact center environments, resolve complex challenges, prevent escalations, and identify opportunities to improve their overall experience. Internally, you will partner across Technical Support, Professional Services, Product Management, Engineering, Sales, and other teams to drive customer outcomes.

As a senior member of the TAM organization, you will also serve as a technical and customer-management leader, mentoring other TAMs, sharing best practices, and helping improve processes across the organization.

How will you make an impact?

• Serve as the primary point of contact and trusted advisor for assigned strategic and complex customer accounts.
• Build strong customer relationships through regular engagement focused on business objectives, technical environments, open issues, product usage, and opportunities for improvement.
• Lead customers through go-live preparation and help establish confidence and success as they transition into production.
• Take ownership of complex technical issues and customer escalations, coordinating resources across Technical Support, Professional Services, Product Management, Engineering, and other teams through resolution.
• Perform advanced troubleshooting and technical triage while helping customers navigate complex contact center and CXone environments.
• Ensure customer issues, cases, and requests progress appropriately and remain within established SLA and OLA expectations.
• Maintain a deep understanding of each customer's technical environment and business objectives to proactively identify needs, risks, and opportunities.
• Drive customer satisfaction, retention, adoption, and referenceability across assigned accounts.
• Develop and deliver customized customer presentations demonstrating product usage, realized value, achievements, opportunities, and recommended next steps.
• Provide technical and product training that enables customers to maximize the value of their NiCE CXone investment.
• Communicate confidently and professionally with technical, business, and executive stakeholders, including during high-pressure or escalated situations.
• Identify potential escalations early and coordinate the appropriate internal resources to prevent or resolve them.
• Develop business cases that clearly define customer challenges, business impact, proposed solutions, and expected outcomes.
• Maintain accurate and timely customer, account, activity, and case information within CRM systems.
• Capture and share technical knowledge, best practices, and repeatable solutions through knowledge-base content and internal training.
• Mentor and coach TAMs and other team members in technical troubleshooting, customer management, escalation handling, and best practices.
• Serve as a subject matter expert across multiple technical areas and help develop technical capabilities across the broader TAM organization.
• Partner with Product and Engineering teams to communicate customer feedback, product issues, and enhancement opportunities.
• Identify and lead projects and initiatives that improve processes, customer experience, operational efficiency, and overall team performance.
• Serve as a resource for struggling or escalated accounts and help develop strategies that return those customers to successful outcomes.
• Work primarily during customers' core business hours, with occasional extended or after-hours support as customer needs require.
• Travel up to 25% for customer meetings, site visits, and company events.

Have you got what it takes?

• Bachelor's degree in Computer Science, Business Information Systems, a related field, or equivalent professional experience.
• 10+ years of experience in technical services, software, telecommunications, customer service, contact center technology, and/or service delivery.
• Demonstrated success managing complex customer relationships in technical environments.
• Strong technical problem-solving, analytical, triage, and advanced troubleshooting skills.
• Working technical knowledge of contact center software, architecture, design, and functionality.
• Experience resolving complex and high-impact technical and customer issues.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and business audiences.
• Strong customer-service orientation and the ability to establish trusted-advisor relationships.
• Ability to communicate calmly, confidently, and professionally during escalations and other high-pressure customer situations.
• Experience working cross-functionally with technical and business teams to drive issues through resolution.
• Ability to manage multiple priorities and customer needs in a fast-paced environment.
• Demonstrated ability to work independently, exercise sound professional judgment, and drive projects through completion.
• Experience communicating technical and functional concepts while maintaining strong business relationships.
• Strong understanding of contact center operations, KPIs, and industry best practices.
• Ability to train, mentor, present, and share technical knowledge effectively with customers and colleagues.
• Proficiency with Microsoft Office applications and experience maintaining customer information within CRM systems.

You will have an advantage if you also have:

• Experience with NiCE CXone or similar cloud contact center/CCaaS platforms.
• Advanced knowledge of telecommunications, contact center, and IP telephony technologies.
• TCP/IP networking knowledge and experience with internet and network fundamentals.
• Experience with VoIP technologies and SIP signaling.
• Understanding of network topology and telecommunications architecture, including PBX and carrier environments.
• Knowledge of telecom circuits and associated technologies.
• Experience with databases, SQL concepts, and scripting.
• Understanding of software engineering, integrations, programming concepts, and/or database technologies.
• Experience serving as a technical subject matter expert, mentor, trainer, or escalation resource.
• Experience presenting or delivering technical training to large audiences.
• A highly analytical, inquisitive, collaborative, service-oriented mindset with an interest in emerging technologies.

What’s in it for you?

Join an ever-growing, market-disrupting global company where teams work collaboratively to build innovative solutions and deliver exceptional experiences for our customers. You'll have the opportunity to work with leading contact center technology, partner with strategic customers, solve complex business and technical challenges, and influence how we continue improving our products and customer experience.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX model, which enables maximum flexibility: two days working from the office and three days of remote work each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation and new ideas.

For this remote position, work arrangements will be aligned with the requirements of the role and assigned customers.

About NiCE

NiCE is a global leader in AI-powered customer experience solutions, helping organizations of all sizes deliver extraordinary customer experiences, improve operational efficiency, and drive better business outcomes.

Known for innovation and a people-first culture, NiCE empowers organizations around the world through industry-leading technology while providing employees opportunities to learn, grow, and make an impact.

NiCE is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp already serves thousands of organizations in industries where financial operations work differently: construction companies that manage spend by job and cost code, nonprofits that report by fund and grant, and public-sector organizations accountable for every taxpayer dollar. We are hiring a Lead Product Marketing Manager, Verticals to turn those differences into a durable growth advantage. You will own Ramp's vertical GTM operating model, beginning with Construction / A&E and Nonprofits / Public Sector. You will decide where Ramp should invest, become the resident expert on how finance works in those markets, influence the product roadmap, and build the cross-product narratives and motions that help Ramp win. This is not a content-only, campaign-only, or sales-enablement role. You will own the full vertical business read: market choice, ICP, product readiness, positioning, pipeline, win rate, activation, adoption, attach, campaign performance, and the next product or GTM intervention. WHAT YOU'LL DO - Set the vertical portfolio strategy. Build the business cases, opportunity sizing, segmentation, and priority order that determine where Ramp invests and where it does not. - Own the vertical business number. Define the scorecard for each priority vertical: pipeline, win rate, attach, workflow adoption, product activation, channel performance, and customer proof. - Become the market expert. Understand the financial workflows, buying dynamics, regulatory requirements, technology ecosystems, and competitive landscape of each priority industry. - Influence the product roadmap. Translate market evidence into clear product requirements and help Product distinguish table stakes from differentiators. - Build industry-specific, cross-product narratives. Package Ramp's cards, expenses, accounts payable, procurement, banking, treasury, travel, and accounting automation around the jobs each vertical needs to get done. - Own GTM strategy end to end. Define the ICP, audience, positioning, claims, proof, channel strategy, launch plan, sales motion, and adoption plan for each priority vertical. - Lead market-facing programs. Represent Ramp in the industry through webinars, customer sessions, partner moments, field events, advisory groups, and executive conversations where domain credibility matters. - Make Sales better at winning. Build workflow-based pitch narratives, sales plays, proof, competitive guidance, and demos that help sellers lead with the customer's industry problem instead of a list of Ramp products. - Run the operating cadence. Bring Product, Growth, Sales, Marketing, Partnerships, and Finance into one readout: what is moving, what is stuck, what we learned, and what changes next. - Build the customer and partner feedback loop. Develop trusted relationships with finance leaders, operators, ERP and implementation partners, associations, and sellers closest to the market. - Create the verticalization playbook. Build a repeatable method for taking a vertical from market signal to product requirements, GTM package, measurable growth motion, and scaled investment. WHAT YOU'LL NEED - 7+ years of experience in B2B software marketing, product marketing, industry marketing, growth, sales strategy, or another strategic GTM function, including significant ownership of product or industry outcomes. - Demonstrated experience building GTM strategy for a specific industry or workflow-heavy market. You should arrive with a strong point of view on verticalization. - Deep familiarity with at least one of the following: Construction or A&E software, accounting and ERP workflows, nonprofits, public sector, procurement, accounts payable, or financial operations. - A record of influencing product strategy using customer, competitive, market, and funnel evidence. - Experience owning integrated B2B campaigns from audience definition and brief through execution, measurement, and iteration. - Strong data literacy. You can interpret pipeline, conversion, win rate, attach, adoption, and channel performance and turn the findings into a decision. - Exceptional written and verbal communication. You can produce a business case for executives, a product narrative for the market, and a sales play that works in a customer meeting. - Proven ability to lead senior partners across Product, Growth, Sales, Partnerships, Communications, and Marketing without relying on formal authority. - High agency and comfort with ambiguity. You build the first version, test it with customers, and improve it quickly. - Fluency with AI tools as part of your everyday research, analysis, writing, and operating workflows. NICE TO HAVE - Experience at a vertical SaaS company serving construction, accounting, nonprofits, government, or another operationally complex industry. - Direct experience with construction ERPs or accounting platforms such as Sage, Trimble, Acumatica, Deltek, NetSuite, QuickBooks, or Intacct. - Experience marketing a multi-product platform rather than a single point solution. - Existing relationships with finance leaders, industry operators, implementation partners, associations, or technology partners in a priority vertical. - Experience building a new PMM or industry-marketing function from the ground up. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

CE QUI NOUS REND EPIC ?

Au cSur du succès d'Epic se trouvent des personnes talentueuses et passionnées. Epic est fière de créer un environnement collaboratif, accueillant et créatif. Que ce soit en développant des jeux primés ou en concevant une technologie de moteur qui permet à d'autres de créer des expériences interactives visuellement impressionnantes, nous innovons constamment. Faire partie d'Epic, c'est rejoindre une équipe qui s'efforce continuellement de faire ce qui est juste pour sa communauté et ses utilisateurs. Nous repoussons sans cesse les limites du développement des moteurs et des jeux.

PROGRAMMATION OU DEVELOPPEMENT - UNREAL ENGINE

Ce que nous faisons

Les projets propulsés par Unreal Engine demeurent à la fine pointe du divertissement en temps réel depuis plus de 20 ans. Notre équipe d’experts en matière de programmation innove constamment afin d’améliorer les outils et la technologie conçus pour donner des moyens incroyables aux développeurs de contenu à l’échelle de la planète.

Ce que vous ferez

Nous cherchons un programmeur d'outils sénior pour faire évoluer les outils destinés aux artistes dans Unreal Editor, particulièrement pour le traitement de la géométrie et des textures, la création de terrains et la génération procédurale. Un volet important de ce rôle consiste à soutenir tant les processus de travail guidés par les utilisateurs que les flux autonomes fondés sur des agents IA, tout en explorant et en implantant de nouveaux modes d'interaction pour accélérer la création de contenu. Vous aurez un impact direct sur la productivité des artistes en développant des outils destinés aux créateurs pour l'un des moteurs de jeu les plus utilisés au monde.

Ce dont vous serez responsable

• Soutenir et améliorer les outils d'artistes existants pour les utilisateurs internes et externes
• Remanier les outils actuels pour les rendre plus accessibles et efficaces avec des processus de travail autonomes
• Créer de nouveaux outils au croisement de la création de contenu guidée par l'utilisateur et pilotée par des agents
• Collaborer avec les artistes sur des projets et des productions internes
• Travailler avec d'autres développeurs de différentes équipes sur des initiatives communes
• Contribuer à des projets d'envergure qui façonnent l'avenir d'Unreal Editor

Ce que nous recherchons

• Excellentes compétences en C++
• Solide expérience dans la création d'outils pour artistes dans l'industrie du jeu vidéo ou du cinéma
• Expérience en traitement de la géométrie, traitement des textures ou génération procédurale
• Ma�®trise des outils et processus autonomes actuels appliqués aux tâches de programmation
• Expérience concrète dans l'exploration et l'application des capacités de l'IA pour optimiser le travail des artistes
• Expérience de développement au sein d'une vaste base de code
• Capacité à travailler de façon autonome et à livrer efficacement au sein d'une équipe distribuée
• Aptitude à collaborer avec plusieurs équipes pour livrer des résultats de haute qualité

Avantages

Nous payons l’entièreté des primes (100 %) associées aux avantages sociaux, tant pour les employés que pour les personnes à charge, et proposons une couverture supplémentaire pour les soins médicaux, dentaires et de la vue, les maladies graves, la télémédecine, l’assurance-vie, l’assurance en cas de décès ou de mutilation par accident et l’assurance invalidité de longue durée. Nous offrons également une indemnité hebdomadaire (invalidité de courte durée) et un régime d’épargne-retraite avec cotisation concurrentielle de la part de l’employeur. En plus du programme d’aide aux employés, nous proposons un programme étoffé de bien-être mental par l’entremise de Modern Health, un organisme qui fournit gratuitement des services de thérapie et d’encadrement aux employés et aux personnes à charge.

� PROPOS DE NOUS

Epic Games est une entreprise de premier plan du divertissement interactif. Depuis plus de 30 ans, nous créons des jeux primés et une technologie de moteur qui permet à d'autres de créer des jeux et des contenus 3D d'une qualité visuelle exceptionnelle, donnant vie à des environnements comme jamais auparavant. La technologie primée Unreal Engine d'Epic offre non seulement aux développeurs de jeux la possibilité de créer des expériences interactives ultra-réalistes sur PC, console, mobile et VR, mais elle est également adoptée par des créateurs de contenu dans divers secteurs, tels que les médias et le divertissement, l'automobile et la conception architecturale. Alors que nous continuons à développer notre technologie de moteur et à créer des jeux remarquables, nous nous efforçons de bâtir des équipes composées de talents de classe mondiale.

Vous aimez ce que vous entendez ? Venez faire partie de quelque chose d'Epic !

Note aux agences de recrutement : Epic n'accepte aucun curriculum vitae non sollicité ni aucune démarche provenant d'un tiers non autorisé (y compris les agences de recrutement ou de placement) (c'est-à-dire un tiers avec lequel nous n'avons pas conclu d'accord négocié et valablement signé). Nous ne verserons aucun honoraire à un tiers non autorisé.

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

PROGRAMMING - UNREAL ENGINE

What We Do

Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of programming experts are always innovating to improve the tools and technology that empower content developers worldwide.

What You'll Do

We're looking for a Senior Tools Programmer to evolve artist tools within the Unreal Editor, particularly in geometry and texturing processing, terrain authoring, and procedural generation. An important aspect of this role is supporting both user-driven and agentic workflows, including exploring and implementing new interaction paradigms to accelerate content creation. You'll directly impact artist productivity by developing user-facing tools for one of the leading game engines used by developers worldwide.

In this role, you will

• Support and extend existing artist tools for internal and external users
• Refactor existing tools to be more accessible and effective for agentic workflows
• Create new tools at the intersection of user-driven and agent-driven content creation
• Collaborate with artists on internal projects and productions
• Work with other developers across team boundaries on shared initiatives
• Contribute to major initiatives that shape the future of the Unreal Editor

What we're looking for

• Excellent C++ skills
• Strong background in developing artist tools within the games or film industry
• Experience with geometry processing, texture processing, or procedural generation
• Fluency in using current agentic tools and workflows for programming tasks
• Track record of exploring and applying AI capabilities to advance artist workflows
• Experience developing in a large codebase
• Ability to work independently and deliver effectively as part of a distributed team
• Experience working collaboratively to deliver high-quality outcomes across teams

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a District Sales Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Regional Vice President and will hire, build, and coach a team of Field Account Executives who everyday transform the way restaurants operate. You'll be hands on working closely with your sales team to help them understand a restaurant’s unique needs and develop a customized solution that helps their business thrive. We need your passion and sales management expertise to help us build the Toast brand in your district.

This is a hybrid role managing a Vancouver-based field sales team. It involves a mix of working from the field, home, and the office.

A day in the life (Responsibilities)

• Hire, develop, motivate, and manage a quota-achieving field sales team
• Coach your team on how to conduct efficient discovery meetings, live demos, and craft a solution that best meets the prospective customer’s needs
• Spend time enabling and empowering your team through walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyse conversion rates
• Accountable for the new business growth across your assigned district

*Do you have the right ingredients? (Requirements)**

• 5+ years of sales experience in a hunting and closing role
• 3+ years of leadership experience
• Management experience building customer-facing, quota-achieving full cycle sales teams
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible).

Total Targeted Cash
$196,000-$314,000 CAD
How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord is on a mission to create space for everyone to find belonging. Trusted by millions of people to keep their communications private and out of the hands of evildoers, Security and Privacy are necessary to Discord's success.

We're looking for a Staff Privacy Engineer to join us in Amsterdam and shape how we build privacy into our products and operations. If you pair deep privacy technology and compliance fluency with a builder's instinct for automation and system design, read on!

What you will do:

• Lead and deliver the roadmap for the Privacy Engineering Amsterdam team: define priorities, scope multi-quarter initiatives, and drive them to completion across engineering, product, and legal stakeholders.Drive collaboration and advisement with engineering teams across Lisbon and Amsterdam, acting as the senior privacy voice in architecture reviews, product design, and incident response for our European engineering hubs.
• Partner with cross-functional teams, including Engineering, Product, Data, and Legal to conduct privacy impact assessments, code and architecture reviews, and ensure compliance with Discord's Privacy Principles and regulatory requirements.
• Develop actionable data privacy policies and drive the creation and monitoring of controls that ensure adherence, grounding Discord's privacy posture in industry frameworks.
• Design privacy-preserving product solutions, act as the privacy subject matter expert for the region, and identify new opportunities to advance our privacy posture.
• Lead privacy impact analysis on production incidents, direct technical validation of remediations and external responses, and raise the bar for how the team operates.
• Shape and scale our central privacy systems: from evidencing automation to data subject rights fulfillment, you will use your technical skills, privacy expertise, and AI tooling chops to multiply the team's impact — and mentor other engineers to do the same.

What you have:

• A passion for user privacy and data protection.
• 7+ years of experience in technical privacy, data protection, or adjacent engineering roles, including experience leading significant privacy initiatives end-to-end. Example projects could include implementing Privacy Enhancing Technologies (PETs), data classification and discovery, and developing data subject rights systems.
• A track record of owning and delivering a technical roadmap: translating regulatory and business requirements into a prioritized plan, and landing it across multiple teams.
• Deep operational and technical fluency with GDPR, and strong command of the broader privacy compliance landscape (CPRA/CPPA, EU AI Act, etc).
• Experience automating privacy compliance at scale, such as the development of DPIAs, maintaining data maps and records of processing (RoPA), and assessing vendor/processor risk.
• Ability to automate evidence collection and program workflows (e.g. Python and AI tooling), and the architecture fluency to evaluate privacy risks and design mitigations in complex distributed systems.
• Outstanding written communication and demonstrated ability to influence senior stakeholders across Engineering, Product, and Legal — including driving alignment across offices and time zones. Occasional virtual meetings with employees in US timezones may be necessary.
• Fluent English required.

Bonus Points:

• Experience leading privacy incident response and regulator engagement.
• Experience mentoring or leading privacy or security engineers.
• Familiarity with privacy tooling (e.g. OneTrust, BigID, TrustArc).
• Exposure to AI governance and the EU AI Act.
• Experience working across EU and US time zones.
• Hands-on experience building and monitoring a privacy or security control framework (e.g. ISO 27701, ISO 27001, or NIST Privacy Framework).

The base salary range for this full-time position is �128,000 to �160,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in NL role postings reflect the base salary only, and do not include equity, or benefits.Candidates must reside in or be willing to relocate to the Amsterdam, NL Area and attend the office 1-2 days a week.

Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

When CANES changed in the fleet, were you responsible for ensuring your Sailors were trained to the new standard? Did others rely on you to turn system updates into clear, practical instructions that worked on the deckplates? DLH is seeking a Technical Instructor / Course Developer to support CANES and C4I modernization efforts focused on updating and developing curriculum aligned to the latest fleet baseline.

This position is primarily focused on curriculum development. You will review system updates, configuration changes, and fleet requirements, then build and refine training products that accurately reflect current CANES capabilities. Your work will directly impact fleet readiness by ensuring Sailors are trained to the operational standard required across today’s Navy.

Classroom and hands-on instruction will be required, but the core mission is disciplined course development using Navy authoring tools and structured training processes. Success requires strong shipboard network expertise, attention to configuration detail, and the ability to translate real-world system administration experience into effective training.

Responsibilities

• Review system updates and configuration changes to ensure the curriculum aligns with the latest CANES fleet baseline.
• Develop, update, and maintain CANES and C4I courseware, lesson plans, student guides, presentation materials, and practical lab exercises.
• Apply structured training development processes, including the Instructional System Design methodology, to define requirements and establish learning objectives.
• Utilize Navy authoring tools such as CPM/LOM and AIM to develop and manage curriculum.
• Ensure training materials accurately reflect real-world system administration practices and fleet operational standards.
• Deliver instructor-led classroom and hands-on instruction as required to support pilot courses and fleet training events.
• Evaluate training effectiveness and incorporate feedback to maintain technical accuracy and instructional quality.
• Collaborate with engineering and program teams to ensure training products remain aligned with system configurations and modernization efforts.

Qualifications

This position is governed by Service Contract Labor Standards and must meet the minimum personnel qualification requirements identified in the contract.

• High School Diploma or GED.
• Formal Training Certification.
• Navy Basic Instructor Training (NEC 805A or 9502) or a current industry-recognized trainer certification, such as Microsoft Certified Trainer or CompTIA Certified Technical Trainer.
• Cybersecurity Workforce qualification within nine months of assignment in accordance with DoD 8570 and DoD 8140 requirements.
• Minimum (8) eight years of experience in a technical trade or craft such as electronics, shipboard networks, or related C4I systems.
• Hands-on experience with Navy Shipboard Networks, including CANES or other TACNET systems.
• Experience in at least three of the following areas: Network Administration, System Administration, Technical Documentation, and Training.
• Demonstrated expertise in C4I Networks and System Administration.
• Experience in defining training requirements, developing goals and objectives, and building structured training programs.
• Experience using Navy authoring tools such as CPM/LOM or AIM.
• Experience applying the Instructional System Design process.
• Prior shipboard CANES or TACNET system administration experience.
• Experience supporting fleet modernization or system upgrade training initiatives
• Preferred - Designation as a Navy Master Training Specialist.
• Preferred - Prior experience conducting pilot courses or formal fleet refresher training.
• Active Secret Clearance walking through the door

Basic Compensation: $34.90 - $52.88 per hour

The hourly range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, disability coverage, flexible spending accounts, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

#LI-REMOTE

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

DLH is committed to maintaining a fair and authentic interview process

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

You'll need to be super approachable and always willing to go above and beyond to help Supply Chain with their business needs and problems. It could be as simple as working with an end user to resolve application issues to as complicated as working with engineers/product owners to enhance the application! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you’ll be doing

• The position is for a techno-functional IT support analyst to support Supply Chain/Logistics applications
• Provide day to day support for issues related to Supply Chain/Logistics applications by investigating problems and providing resolutions of issues. Also work with vendors and engineers for resolving issues/bugs with various applications
• Participate in Supply Chain/Logistics applications development life cycle to understand the application functionality
• Assist in the configuration of the Supply Chain/Logistics applications to achieve business objectives
• Triage and resolve technical issues related to the applications
• Assisting with prioritization of tickets, enhancements and overall stabilization efforts

What you should have

• Associate Degree in Computer Science or related field is preferred
• Minimum of 3 years of experience in working as a Application Support Specialist or similar roles with hands-on experience in resolving application issues
• Knowledge of Supply Chain/Logistics application and basic understanding of Supply Chain/Logistics business processes is required.
• Good understanding of Change management and SDLC.
• Hands on experience of technical troubleshooting is required
• Knowledge of SQL and query writing is preferred.
• Knowledge of Tableau reporting solutions and/or any programming language is a plus
• Knowledge of Jira (or other issue and project tracking tool), Splunk (or other application monitoring tool) is an advantage
• Ability to create design documents, SOPs, technical support documents is required
• Good analytical and problem solving skills
• Excellent verbal communication and organizational skills - able to bring forward a vision or opinion

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.