WHAT MAKES US EPIC?

ENGINEERING - UNREAL ENGINE

What We Do

What You'll Do

In this role, you will

• Analyze and resolve stability and performance problems of Fortnite on a wide range of PC hardware configurations; this includes identifying solutions in such areas as:

• Solving device-specific CPU and GPU performance and compatibility issues
• Rendering performance and device compatibility, including the shader pipeline
• Improving rendering systems and optimizing their stability and performance across various graphics APIs
• Improvements in low-level systems that interface with platform APIs, i.e., memory allocators (physical and virtual), file systems, and input systems

• Monitor stability and performance data from Fortnite releases and improve Unreal Engine’s systems and applications in Fortnite-specific use cases
• Work with GPU vendors and other partners to resolve technical issues and collaborate on improving underlying technologies, such as graphics drivers for Fortnite and Unreal Engine
• Assess performance data across various hardware and improve Unreal Engine’s rendering systems and applications in Fortnite-specific use cases
• Collaborate with a variety of other Epic teams, such as Unreal Engine’s Rendering Architecture team, to help them solve complex technical challenges in ways that move the stability and quality of Fortnite and our internal products forward

What we're looking for

• Strong C++ knowledge and multi-threaded programming techniques; ability to code and architect various core engine systems
• Real-time rendering experience in the games industry or for the computer graphics industry: knowledge of at least one graphics API (DirectX 12 preferred) and a general understanding of modern graphics API architecture
• Experience in profiling and optimizing a large codebase
• Demonstrated ability to reason about and debug large, interacting systems from the macro-level to the micro-level
• Experience with OS-level systems, Windows APIs, and common frameworks is a plus

EPIC JOB + EPIC BENEFITS = EPIC LIFE

ABOUT US

Like what you hear? Come be a part of something Epic!

WHAT MAKES US EPIC?

ENGINEERING - UNREAL ENGINE

What We Do

What You'll Do

In this role, you will

• Analyze and resolve stability and performance problems of Fortnite on a wide range of PC hardware configurations; this includes identifying solutions in such areas as:

• Solving device-specific CPU and GPU performance and compatibility issues
• Rendering performance and device compatibility, including the shader pipeline
• Improving rendering systems and optimizing their stability and performance across various graphics APIs
• Improvements in low-level systems that interface with platform APIs, i.e., memory allocators (physical and virtual), file systems, and input systems

• Monitor stability and performance data from Fortnite releases and improve Unreal Engine’s systems and applications in Fortnite-specific use cases
• Work with GPU vendors and other partners to resolve technical issues and collaborate on improving underlying technologies, such as graphics drivers for Fortnite and Unreal Engine
• Assess performance data across various hardware and improve Unreal Engine’s rendering systems and applications in Fortnite-specific use cases
• Collaborate with a variety of other Epic teams, such as Unreal Engine’s Rendering Architecture team, to help them solve complex technical challenges in ways that move the stability and quality of Fortnite and our internal products forward

What we're looking for

• Strong C++ knowledge and multi-threaded programming techniques; ability to code and architect various core engine systems
• Real-time rendering experience in the games industry or for the computer graphics industry: knowledge of at least one graphics API (DirectX 12 preferred) and a general understanding of modern graphics API architecture
• Experience in profiling and optimizing a large codebase
• Demonstrated ability to reason about and debug large, interacting systems from the macro-level to the micro-level
• Experience with OS-level systems, Windows APIs, and common frameworks is a plus

EPIC JOB + EPIC BENEFITS = EPIC LIFE

ABOUT US

Like what you hear? Come be a part of something Epic!

• Own the account. You'll be responsible for its commercial results, operations, and reputation. You'll run ops calls, monthly business reviews, and quarterly strategy sessions, and give client leadership an honest read of performance and risks.
• Negotiate on both sides. With the client, you'll agree on SLAs, KPIs, rates, and scope we can deliver, and you'll work with Legal and Finance on MSAs, SOWs, and amendments. Internally, you'll secure headcount, hiring priority, tooling, and training capacity.
• Turn requests into plans. You'll turn vague asks into scoped, costed, and staffed workstreams, push back when something doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on.
• Build and launch teams. You'll set up new teams from zero, including hiring, training, QA, reporting, and go-live, then hand them to a lead. You'll also grow language and time-zone coverage across our hubs as the client enters new markets.
• Create structure. You'll set up SOPs, escalation paths, QA criteria, knowledge base ownership, and shift handovers. After every serious miss, you'll run a root-cause review that fixes the process, not the person.
• Plan for the travel calendar. You'll prepare the team for peak seasons and disruptions, lead service recovery, and adapt support to the real guest journey.
• Lead through leaders. You'll build the team lead and supervisor layer, keep attrition and engagement on target, and grow at least one successor so the account keeps moving while you're offline.

• English at C1 level or above.
• Hands-on experience in hospitality, such as working in hotels, travel companies, OTAs, or booking platforms.
• 2+ years leading operations, account management, service delivery, or customer success. This includes running 24/7 teams of 100+ people through team leads.
• A track record of growing accounts, such as launching a new service line or team, and building processes from close to nothing, including SOPs, QA, and escalations.
• Experience with peak-season planning, service recovery, and workforce management, including forecasting, scheduling, occupancy, and shrinkage.
• Confidence with CRM, helpdesk, and WFM tools such as Zendesk, Salesforce, Intercom, or Freshdesk.
• Real negotiation experience with client decision-makers.
• The ability to stay calm, organized, and decisive when you only have 70% of the information.

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

• Own the account. You'll be responsible for its commercial results, operations, and reputation. You'll run ops calls, monthly business reviews, and quarterly strategy sessions, and give client leadership an honest read of performance and risks.
• Negotiate on both sides. With the client, you'll agree on SLAs, KPIs, rates, and scope we can deliver, and you'll work with Legal and Finance on MSAs, SOWs, and amendments. Internally, you'll secure headcount, hiring priority, tooling, and training capacity.
• Turn requests into plans. You'll turn vague asks into scoped, costed, and staffed workstreams, push back when something doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on.
• Build and launch teams. You'll set up new teams from zero, including hiring, training, QA, reporting, and go-live, then hand them to a lead. You'll also grow language and time-zone coverage across our hubs as the client enters new markets.
• Create structure. You'll set up SOPs, escalation paths, QA criteria, knowledge base ownership, and shift handovers. After every serious miss, you'll run a root-cause review that fixes the process, not the person.
• Plan for the travel calendar. You'll prepare the team for peak seasons and disruptions, lead service recovery, and adapt support to the real guest journey.
• Lead through leaders. You'll build the team lead and supervisor layer, keep attrition and engagement on target, and grow at least one successor so the account keeps moving while you're offline.

• English at C1 level or above.
• Hands-on experience in hospitality, such as working in hotels, travel companies, OTAs, or booking platforms.
• 2+ years leading operations, account management, service delivery, or customer success. This includes running 24/7 teams of 100+ people through team leads.
• A track record of growing accounts, such as launching a new service line or team, and building processes from close to nothing, including SOPs, QA, and escalations.
• Experience with peak-season planning, service recovery, and workforce management, including forecasting, scheduling, occupancy, and shrinkage.
• Confidence with CRM, helpdesk, and WFM tools such as Zendesk, Salesforce, Intercom, or Freshdesk.
• Real negotiation experience with client decision-makers.
• The ability to stay calm, organized, and decisive when you only have 70% of the information.

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

• Own the account. You'll be responsible for its commercial results, operations, and reputation. You'll run ops calls, monthly business reviews, and quarterly strategy sessions, and give client leadership an honest read of performance and risks.
• Negotiate on both sides. With the client, you'll agree on SLAs, KPIs, rates, and scope we can deliver, and you'll work with Legal and Finance on MSAs, SOWs, and amendments. Internally, you'll secure headcount, hiring priority, tooling, and training capacity.
• Turn requests into plans. You'll turn vague asks into scoped, costed, and staffed workstreams, push back when something doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on.
• Build and launch teams. You'll set up new teams from zero, including hiring, training, QA, reporting, and go-live, then hand them to a lead. You'll also grow language and time-zone coverage across our hubs as the client enters new markets.
• Create structure. You'll set up SOPs, escalation paths, QA criteria, knowledge base ownership, and shift handovers. After every serious miss, you'll run a root-cause review that fixes the process, not the person.
• Plan for the travel calendar. You'll prepare the team for peak seasons and disruptions, lead service recovery, and adapt support to the real guest journey.
• Lead through leaders. You'll build the team lead and supervisor layer, keep attrition and engagement on target, and grow at least one successor so the account keeps moving while you're offline.

• English at C1 level or above.
• Hands-on experience in hospitality, such as working in hotels, travel companies, OTAs, or booking platforms.
• 2+ years leading operations, account management, service delivery, or customer success. This includes running 24/7 teams of 100+ people through team leads.
• A track record of growing accounts, such as launching a new service line or team, and building processes from close to nothing, including SOPs, QA, and escalations.
• Experience with peak-season planning, service recovery, and workforce management, including forecasting, scheduling, occupancy, and shrinkage.
• Confidence with CRM, helpdesk, and WFM tools such as Zendesk, Salesforce, Intercom, or Freshdesk.
• Real negotiation experience with client decision-makers.
• The ability to stay calm, organized, and decisive when you only have 70% of the information.

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

WHAT MAKES US EPIC?

ENGINEERING - GAMES

What We Do

What You'll Do

In this role, you will

• Manage a team of seasoned gameplay programmers and be the primary hub of communication and information for other disciplines
• Distill high-level feature requests into meaningful, actionable work items and delegate effectively to the team
• Deliver core gameplay features efficiently and on time, and speak up when the team is over- or under-scoped
• Lead the vision for different gameplay systems and features and write code and do system design as needed
• Propose and review technical design, systems, and technical approaches to ensure that they satisfy requirements and promote a healthy codebase
• Work closely with art and design leads to ensure gameplay mechanics meet functional requirements and uphold our high standards
• Work closely with other programming disciplines to integrate systems in support of the player experience

What we're looking for

• Experience developing gameplay physics systems (simulation, collision, character/vehicle physics, etc.)
• Experience with network replication systems (client-server prediction, state synchronization, lag compensation)
• Proven track record delivering live-service games or AAA MMO titles built on Unreal Engine
• Proven leadership experience managing high-performing programming teams on shipped AAA titles
• Strong C++ skills and the ability to code and design gameplay mechanics and tools
• Strong analytical and creative problem-solving skills, as well as the ability to collaborate and communicate to work cross-functionally and give/receive constructive feedback
• Experience using AI coding assistants (e.g., Claude Code) to improve development efficiency and streamline programming workflows

EPIC JOB + EPIC BENEFITS = EPIC LIFE

ABOUT US

Like what you hear? Come be a part of something Epic!

• Partner with teams throughout Discord through the full analytics lifecycle - from exploratory analyses to dashboards, reports, and A/B testing
• Define KPIs and diagnostic metrics that improve the user experience, and build dashboards to make them timely and actionable
• Build custom datasets to monitor novel product features and processes
• Share insights with technical and non-technical audiences, and iterate based on feedback
• Champion A/B testing best practices - helping teams design, analyze, and interpret experiments correctly
• Collaborate with data and engineering teams to design scalable and future-proof instrumentation and self-serve tooling

• 2+ years of hands-on analytics experience turning ambiguous business problems into clear, actionable insights
• Experience designing, analyzing, and interpreting A/B tests at scale
• Strong SQL skills and experience building clean, performant dashboards (Tableau, Looker, or similar)
• Clear communication skills, with the ability to make complex findings easy to understand
• Curiosity, a collaborative attitude, and a drive to solve hard problems

• Passion for Discord or online communities
• Experience with performance/reliability analytics for online services
• Familiarity with social or subscription products (social graphs, LTV, funnel analysis)
• Production ETL or BigQuery experience
• Experience using AI in data science work

Responsibilities:

• Define and align product strategy for critical, cross-cutting platform areas, prioritizing outcomes that create measurable value for developers and players
• Bring strategic structure and clarity to Foundations' hardest, most ambiguous initiatives so they're set up for long-term success
• Lead cross-functional teams through influence, bridging engineering reality and product requirements, and driving decisions to closure across the groups that own build and release pipelines, the developer inner loop and editor, engine capabilities, and core backend services, all without direct authority
• Serve as a strategic proxy for Foundations leadership, stepping in with autonomy to own high-stakes opportunities end to end
• Partner deeply with engineering leads to ensure platform solutions are robust, scalable, and seamlessly integrated into developer workflows
• Broker across the seam with central tech team partners, representing VALORANT's needs into shared platforms and negotiating what's owned where
• Translate empathy for internal developers into infrastructure and tooling that solves genuine pain points; champion data-informed decisions
• Champion AI-augmented ways of working: bring agentic tooling into the PM craft to compress cycle time and model what modern product management looks like for Foundations

Required Qualifications:

• 8+ years of relevant experience in Technical Product Management or a related engineering/technical field
• Familiarity with the game development lifecycle: engines, art/build toolchains, live-ops workflows
• Proven ability to operate at a Principal level, navigating organizational complexity to drive outcomes without direct authority
• Strong technical background (CS degree or equivalent experience) sufficient to credibly debate tradeoffs with engineering leads
• Experience translating open-ended or ambiguous technical capabilities into concrete product roadmaps with defined milestones and success metrics
• Track record owning platform, developer-tools, or systems products with internal customers
• Experience integrating agentic AI tooling into the product-management craft, using agents to shorten the loop from insight to execution

Desired Qualifications:

• Experience with developer experience / platform-as-a-product domains, including internal platforms, SDKs, or CI/CD tooling
• Experience operating across the studio/central-tech boundary, or in a shared-infrastructure org serving multiple teams
• Hands-on familiarity with Unreal Engine and the Unreal Editor, VALORANT's engine and the primary environment its developers work in

Our Perks:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters