Responsibilities:

Set the Commerce Product Direction

• Own and communicate the Commerce Initiative vision, mission, strategy, and multi-year roadmap, translating Riot and Publishing Platform priorities into clear investments, product goals, and success measures.
• Identify emerging player, game-team, business, and technology opportunities, determining where Commerce should lead, partner, or deliberately not invest.
• Ensure Commerce strategy balances player and game-team needs, business outcomes, and long-term platform health while creating shared value across its products and teams.

Lead a Multi-Team Technical Product Portfolio

• Lead product management across a portfolio of commerce products, services, and platform capabilities, establishing clear ownership, decision rights, and accountability across teams.
• Drive prioritization and sequencing across competing opportunities, balancing customer value, business impact, technical risk, operational costs, time to value, and organizational capacity.
• Guide teams through the full product lifecycle, from discovery and strategy through delivery, adoption, operations, and iteration, ensuring accountability for outcomes.
• Establish effective decision-making frameworks that empower product leaders to navigate ambiguity, proactively address ownership gaps, remove obstacles, and operate with autonomy.

Drive Technical and Platform Strategy

• Partner with engineering leaders to shape a scalable technical strategy across services, data, machine learning, integrations, workflows, and platform capabilities.
• Lead complex technical product decisions involving architecture, technical debt, build-versus-buy, platform reuse, migrations, reliability, privacy, and compliance.
• Ensure Commerce capabilities are discoverable, usable, and economically viable for game teams and internal customers, improving developer experience and operational efficiency.
• Advocate for foundational technical investments by connecting platform health and architectural decisions to player value, business outcomes, and long-term strategy, while anticipating systemic risks, cross-product dependencies, and downstream impacts.

Build Customer and Stakeholder Alignment

• Champion player and game-team needs, developing a deep understanding of internal customers, publishing partners, and developer workflows to inform product decisions.
• Build trusted relationships and alignment across senior stakeholders in Publishing Platform, Riot Publishing, game studios, finance, legal, compliance, data, and other partner organizations.
• Represent Commerce at the initiative and executive level, clearly communicating strategic priorities, decisions, tradeoffs, and risks while empowering product leaders to own their respective areas.

Deliver Measurable Outcomes

• Define and own goals, OKRs, KPIs, and health metrics that measure Commerce's impact across player experience, adoption, business value, reliability, cost, developer experience, and operational health.
• Leverage qualitative and quantitative insights to validate assumptions, inform decisions, and identify opportunities for improvement.
• Drive iterative delivery, learning from real-world usage and holding teams accountable for measurable outcomes, execution, and continuous improvement.

Grow the Product Organization

• Hire, manage, coach, and develop product managers and leaders, establishing high standards for product craft, technical credibility, strategic thinking, and execution.
• Build an effective leadership structure with clear ownership, strong decision-making practices, meaningful feedback, and opportunities for professional growth.
• Identify organizational capability gaps and partner with Initiative leadership on staffing, organizational design, and investment proposals.
• Develop future leaders and strengthen technical product management capabilities across Publishing Platform.
• Foster an inclusive, collaborative, and high-accountability culture aligned with Riot's values.

Required Qualifications:

• 12+ years of experience in product management, technical product management, platform product management, or a related field, including 8+ years leading and developing product teams or organizations.
• Demonstrated experience defining product vision and strategy across multiple products, teams, or technical domains, with a track record of delivering measurable customer and business outcomes through the full product lifecycle.
• Direct games industry experience building ecommerce platforms and experiences, including payments, fulfillment, fraud, storefronts, inventory, and administrative tools.
• Experience leading complex global products or platforms involving regional requirements, privacy, compliance, identity, payments, and other operational or regulatory considerations.
• Strong technical fluency, including experience with complex services, integrations, data, machine learning models, workflows, or developer-facing capabilities, and the ability to engage engineering leaders on architecture, system design, technical risk, technical debt, and tradeoffs.
• Demonstrated ability to make strategic prioritization and investment decisions in ambiguous, highly complex environments.
• Proven ability to influence across matrixed organizations, align senior stakeholders with competing priorities, and communicate complex decisions to technical and nontechnical audiences.
• Experience hiring, coaching, developing, and retaining senior product managers and product leaders.

Desired Qualifications:

• Experience designing products for internal technical customers, including game teams, engineers, and platform partners.
• Experience working in live services, consumer technology, entertainment, or other globally scaled product environments.
• Experience building reusable platform capabilities that reduce duplication, improve efficiency, and drive outcomes across multiple products or business units.
• Bachelor’s degree in computer science, engineering, product management, business, or equivalent practical experience.

Our Perks:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

• Create, verify, and assign orders accurately in accordance with established procedures and fulfillment requirements;
• Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment;
• Respond to internal and external queries regarding fulfillment operations, providing clear, timely, and empathetic communication;
• Track orders, monitor their status, and follow up on outstanding tasks to ensure timely fulfillment;
• Identify and escalate delayed or at-risk orders to the relevant teams, following up to support their resolution.
• Handle order-related issues, including shipping, delivery, and return inquiries, coordinating with relevant teams when necessary.
• Maintain accurate order information, inventory updates, and fulfillment records in the relevant systems.
• Follow established processes, manage priorities effectively, and contribute to meeting team performance targets and KPIs.

• Excellent English communication skills (at least C1 level);
• At least 1 year of experience in customer support is required;
• 6 months to 1 year of experience in fulfillment;

• Strong communication, empathy, and problem-solving skills;
• Excellent organizational skills, attention to detail, and time management;
• Ability to multitask, prioritize requests, and handle escalations;
• Familiarity with CRM tools, order management systems, and basic logistics processes;
• Adaptability, technical aptitude, and a willingness to learn new tools;
• Strong sense of ownership, accountability, and focus on KPIs.

• Previous experience as a Customer Success Manager.

• Fixed schedule: Monday–Friday, 9:00 AM–6:00 PM (GMT+2);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

• Deliver outstanding customer support via emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 6 months experience in customer support is a must;
• Tech-savvy, able to test and troubleshoot basic technical issues;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Experience with CRM systems.

• Fixed schedule: Monday–Friday, 9 AM–5 PM CET;
• Opportunity to work fully remotely within the EU;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

You Will:

• Implement groundbreaking features in Roblox game engine to build the best avatar system in the world
• Build APIs for Roblox developers enabling in-experience creation of Roblox Avatars from scratch
• Enhance avatar fidelity and uniqueness on Roblox
• Use the Roblox game engine to build excellent vertical applications for multiple platforms (mobile, tablet, PC, and console)
• Refactor and improve our existing codebase, and establish architectural standards for system reliability, performance, and test coverage
• Work with numerous teams to help build the world's best user generated gaming platform
• Implement systems in a combination of C++ and Lua

You Have:

• 8+ years of professional experience working on a consumer-facing game engine and/or game application
• Proficiency with C++, 3D math, data structures, algorithms, and networking
• Experience working on character building and customization systems, editors, and content creation tools
• Experience building online console or mobile game titles
• Experience with game or film character systems such as animation, rigid-body or cloth/hair physics, or shading