• Help people build practical skills for life after prison.
• Train prisoners in real workplaces across varied industry settings.
• Enjoy hands-on work where every day brings something different.
• Join a supportive team while building safer communities through meaningful work.
• Ongoing, full-time role earning $85,787 - $98,651 per year, plus super.

• train and supervise prisoners in commercial and service industry work areas
• maintain safe workplaces by following security, safety and operational procedures
• monitor production, stock, records and equipment to support daily operations
• coach prisoners to build practical skills and improve future employment opportunities
• work with your team to improve processes, complete reports and meet production goals.

• experience working in a trade or industrial setting while meeting production targets
• knowledge of prison industry procedures or the ability to learn them quickly
• understanding of Lean manufacturing principles and safe work practices
• strong teamwork, resilience and communication skills with a focus on continuous improvement.

• You’ll be responsible for creative outputs across our largest account: a US based media, telecoms and entertainment business working directly with our CCO
• You’ll be responsible for creative ideation, coming up with concepts that span social, campaigns, films and copy
• You’ll create topical content tapping into global events working at speed to stay ahead of cultural moments and trends
• You’ll digest and understand existing brand guidelines and develop our client’s corporate and employer brand over time through creative thinking, delivering projects to a standard that ignores the ordinary
• You’ll be the creative voice in the room, advocating for smart and brave creative that drives measurable results
• You’ll be able to translate results of campaigns and social engagement into best practice that drive our work forward

• 4+ years of experience in a creative role in-house or within an agency
• Experience working on a US based account
• Strong ideation and copywriting skills
• An ability to express big ideas in a simple way, and showcase ideas end to end
• An understanding of building brands - from insights through to measurement
• An interest in how people behave and what drives them
• Flexibility to adapt to US working hours when needed

• A Happiness team whose role is to make Wiser the best place to work possible. Whether it’s keeping the office stocked up with snacks, sending you a care package when you’re poorly, or planning the next Wiser party, they make the office a much happier place
• A culture calendar full of options - from black tie to sports day, book club or run club, there’s something for everyone.
• We’re pretty proud of the space we have here - from phone booths to walking pads, all the way to a rainforest for focus-time… whatever vibe you need, you can find it here.
• The W breakfast - our Happiness team makes sure everyone starts the day right with a hotel-worthy breakfast spread. Fancy coffee tap and unlimited fizzies on offer too.
• On top of your holiday allowance, the office also closes for up to 2 weeks over the festive period so we can all recharge before coming back in the new year.
• Wiser Bank Holiday - a beloved Purple People tradition in the form of an extra day off in October each year to celebrate our first ever million-pound-month (Yep, it happened in 2022 and we still celebrate)
• Moving House Day - one of life’s most stressful events made easier by an extra day off.
• Work from Anywhere - everyone has a number of days to work from home or wherever they fancy. Whether it’s staying home to snuggle your cat or working from Greece for a week in the summer, WFA is the answer.
• Learning & development - our monthly ‘Wiser Way’ days give you the chance to choose from a selection of training modules taught by our leaders. Whether it’s how to craft the perfect deck with our Creative Director, how to speak confidently about commercials with our CFO, or get some tips on managing for the first time with our Head of People, the schedule has something for everyone
• Therapy - with 5 therapists to choose from, each year you can get up to x3 therapy sessions subsidised through Wiser to take either here in our own secret Log Cabin, externally or online (you pay £20 a session and we cover the rest)
• Vitality Health Insurance - full coverage once you’ve passed probation. From necessities like the dentist, doctors and opticians, to mega rewards like Champneys, gym and travel discounts, it’s a winner.
• Gymbox - once passing probation, you can access our exclusive Wiser x Gymbox partnership where you can bag your Gymbox membership for less than half price.

• Apply (Go on...do it)
• Intro call w/ George or Mez on our Talent Team
• Video call w/ the hiring manager
• Task & Tour of our gaff
• High Performance Offer Deck (HiPOD) w/ our COO, Anna.

You will:

• Evaluate and implement security technologies and vendor solutions to ensure alignment with enterprise security requirements, compliance standards, and overall risk management strategy
• Lead and drive initiatives across core security domains, including Endpoint Security, SaaS Security, Identity & Access Management (IAM), Agentic AI Governance, and Supply Chain Security.
• Collaborate closely with IT, engineering, DevOps, and business stakeholders to integrate security tools, policies, and processes into enterprise systems and workflows, enabling secure-by-design implementations
• Design and build automation scripts and tools to streamline security workflows, collect actionable metrics, and enforce security policies at scale.

You have:

• 6+ years of relevant professional experience.
• Familiarity with Identify and Access Management, Authentication & Authorization, Endpoint and Network Security controls and Supply chain risk management
• Strong understanding of security fundamentals including zero trust architecture, threat modeling, security frameworks (SOC 2, ISO 27001), and best practices in corporate security environments
• Experience designing or operating workflows using low-code and no-code orchestration platforms.
• Expertise in Google Workspace, OSQuery, Okta is a Plus

You are:

• Collaborative: You love working with your direct team and cross-functional partners.
• Strategic thinker: You define clear business requirements and assess commercial solutions to inform build vs. buy decisions.
• Comfortable with ambiguity: You gather data and navigate complex situations even when facing incomplete information or unclear requirements.

• Testing & Execution: Execute manual test cases for web applications (front-end UI and backend logic); catch logic errors, UI glitches, and AI hallucinations.
• Exploratory Testing: Go off-script and “play around” with the application to find edge cases not covered in the requirements document.
• Bug Reporting: Clearly document bugs with reproduction steps, screenshots, and logs so engineers can fix them quickly.

• Strong experience in manual testing of web applications, with the ability to write clear test cases and bug reports.
• Comfortable manually hitting API endpoints (e.g., via Postman) to verify backend logic without a UI.
• AI literacy: understands that testing an AI chatbot requires checking for hallucinations and context limits.
• High attention to detail — able to spot pixel-level UI issues or a slightly wrong AI answer immediately.
• Comfortable working without perfectly written test plans in a fast-paced environment.
• Good to have: experience with automated testing frameworks.
• Strong communication skills

• In addition to a market competitive compensation, we have a reward philosophy that expand beyond this.
• Fully remote
• Opportunity to work with a truly global team
• Flexible timings. You decide your work schedule

• Assist sales teams in presenting the Toast product and platform to prospects
• Become an expert in the product with complete knowledge of the technologies and the application software
• Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
• Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
• Work closely with Sales Enablement regionally to provide training and product expertise
• Attend trade shows and other events as a Toast brand ambassador
• Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
• Must have the ability to work with minimal supervision
• A strong spirit and energy to provide the best support in the restaurant industry
• Comfortable working in an entrepreneurial environment

• Minimum 2 years hospitality or related industry experience required
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/troubleshooting skills
• POS knowledge required
• Restaurant operations experience a plus
• Ability to manage multiple customer implementations simultaneously working in a fast paced environment
• Excellent communication and customer service skills
• Must have ability to work closely with Product Management
• Must have the ability to work with minimal supervision
• A strong spirit and energy to provide the best support in the restaurant industry

• Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.
• Process customer orders and credits accurately and efficiently while maintaining attention to detail and adherence to established procedures.
• Investigate and resolve customer concerns, questions, and account issues, ensuring timely follow-up and resolution.
• Maintain consistent service quality and compliance with established customer service standards.
• Document customer interactions, inquiries, complaints, and resolutions accurately within company systems.
• Communicate relevant customer and account information to appropriate team members and internal stakeholders.
• Collaborate cross-functionally to resolve customer issues and support a seamless customer experience.
• Participate in product, process, and systems training to maintain knowledge and effectiveness.
• Support outbound customer communications related to order updates, out of stock items, follow-up activities, promotions, and special projects.
• Identify opportunities for process improvements and communicate recommendations to leadership.
• Assist with quality-related documentation, complaint handling, and escalation processes as required.
• Support departmental goals and contribute to a collaborative, customer-focused team environment.
• Perform all other duties as assigned.

• High school diploma; Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.
• 1 to 2 years of customer service experience required.
• Experience in a call center, healthcare, professional products, or customer-facing environment preferred.
• Proficiency with Microsoft Office applications and customer relationship management (CRM) systems.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.

• Strong communication skills (verbal and written) with the ability to communicate professionally, directly, and effectively with key internal and external stakeholders.
• Strong team player with the ability to work comfortably with people of diverse skills, levels, experience, and personalities.
• Effective troubleshooting and problem-solving skills.
• Strong sense of urgency, a high degree of initiative, and the ability to participate in cross-functional teams.
• Ability to work comfortably in a highly dynamic, fast-paced, and sometimes ambiguous corporate environment where a high degree of flexibility is required.
• Strong attention to detail with the ability to balance multiple priorities and meet deadlines.
• Strong proficiency in PC skills including programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Customer-focused mindset.
• Time management and organization.
• Continuous learning and improvement orientation.
• Magento, Salesforce, RingCentral, and JDE experience preferred.
• Ability to use digital tools and technologies to support efficient work processes, enhance service outcomes, and apply awareness of emerging digital trends and their relevance in a modern, insight-led workplace.