FEQ427R548

The Impact You Will Have

The pace of Data and AI is outrunning how most teams enable their field. Databricks ships at the edge of innovation, new products, frontier AI, deeper alliances, faster than any seller can absorb. The problem? Innovation the field can't explain simply doesn't drive adoption.

In this role, you'll build the strategy, plan, process, and engine that turn our fast-moving products and GTM alliances into enablement that drives revenue, making the complex simple. At Databricks, we're all builders. On the Global Sales Enablement team, partnering across Product, Marketing, GTM, Alliances, and the field, you'll put our newest products and partnerships into sellers' hands while they're still an edge over the competition.

This is an individual-contributor role, you lead through cross-functional influence and what you build.

What You'll Do

• Own the strategy, plan, process, and enablement engine, from onboarding through competitive readiness, over a 6 to 12 month horizon.
• Design the programs and sales plays that drive revenue, not just readiness: tie every motion to pipeline, consumption, and win rate, and choose the right motion for each goal.
• Turn our product priorities into field-ready enablement fast: positioning, demos, competitive readiness, and deal support, live within days of a launch.
• Enable the field to sell with and through our go-to-market partnerships and strategic alliances: co-sell plays, joint value props, and the partnership context that shapes a deal.
• Build and deliver at scale: AI pipelines, vibe coding, and automation for first drafts you curate for impact, plus the LMS and sales tooling to distribute, lift productivity, and track performance.
• Set the operating rhythm, cadence, metrics, and reviews, that others adopt, and keep a tight loop with the field and SMEs so friction and lost-deal patterns feed straight back into what you build.

What Success Looks Like

• Within 6 to 12 months, the field is ready before every major launch or motion goes live, not a quarter after, measured by launch readiness and certification attainment across your target sales population.
• Your enablement moves the numbers that matter: more qualified use cases created, higher consumption, and measurable influence on deal velocity and win rate in competitive situations.
• Sellers actually use what you build. Adoption of your assets is high and rising, and reps reach for them in live customer conversations.
• Sales leaders treat you as their go-to enablement partner, and the operating rigor you instill becomes the standard beyond your own programs.
• Enablement stops being overhead and becomes a revenue lever the field can't sell without.

What We Look For

• 7+ years in sales enablement, product marketing, or a GTM or alliances role for a technical data, AI, or cloud platform, with sharp instincts for what high-quality, revenue-driving enablement looks like.
• Deep fluency across data, AI, and the frontier-model landscape, with a gift for making complex technical concepts land for sellers.
• A fully hands-on, AI-native builder who personally builds and ships content, skills, apps, and processes with AI, and leads high-impact programs across motions and seller roles at scale without losing depth.
• Demonstrated expertise across multiple sales methodologies and the credibility to advise sales leaders on applying them.
• Exceptional cross-functional stakeholder management, with the EQ and exec presence to influence Directors and Senior Directors as a trusted advisor.
• A bias for action: you pilot fast, read the results, and iterate.
• Sound judgment in ambiguous, multi-priority situations, and you elevate the Culture Principles beyond your own work, helping others apply them at scale and through trade-offs.

Nice to Have

• Value-selling methodology certification (Force Management / Command of the Message).
• Direct experience enabling a strategic alliance or cloud co-sell motion, and knowledge of how co-sell shapes enterprise deals.
• Experience at a high-growth data or AI infrastructure company during a major product launch.
• Experience building enablement or internal tools with AI (content pipelines, agents, AI role-plays).

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.



Zone 1 Pay Range
$139,000-$191,050 USD
Zone 2 Pay Range
$125,000-$171,950 USD
Zone 3 Pay Range
$118,100-$162,350 USD
Zone 4 Pay Range
$111,200-$152,900 USD
About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

FEQ427R115

Location: Melbourne

At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world!

The impact you will have:

• Form successful relationships with clients throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives.
• Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks Data Intelligence Platform.
• Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the Databricks community in your region by leading workshops, seminars, and meet-ups.
• Grow your knowledge and expertise to the level of a technical and/or industry specialist.

What we look for:

• Engage customers in technical sales, challenge their questions, guide clear outcomes, and communicate technical and value propositions.
• Develop customer relationships and build internal partnerships with account executives and teams.
• Prior experience with coding in a core programming language (i.e., Python, Java, Scala) and willingness to learn a base level of Spark.
• Proficient with Big Data Analytics technologies, including hands-on expertise with complex proofs-of-concept and public cloud platform(s).
• Experienced in use case discovery, scoping, and delivering complex solution architecture designs to multiple audiences requiring an ability to context switch in levels of technical depth.

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

SLSQ427R611

The Impact You Will Have

The pace of Data and AI is outrunning how most teams enable their field. Our Field has distinct roles, tenures, segments, industries, and regions. The problem? Generic enablement doesn’t meet their needs.



In this role, you will help Databricks revolutionize the way we enable by building the strategy, plan, process, and engine that turns globally applicable enablement into targeted tracks for every seller. At Databricks, we are all builders. Partnering with the Global Sales Enablement team and Enablement Partners in-region, you will ship the apps, AI skills, and processes that make this a reality for our Field.



This is an individual-contributor role; you lead through cross-functional influence and what you build.

What You'll Do

• Own the strategy, plan, process, and engine that enables GTM motions and skills-based enablement across sales and sales development roles.
• Build the AI-native system that adapts globally applicable enablement into personalized tracks by role, tenure and skill, segment, and industry.
• Build hands-on: apps, agents and skills, content, and automated processes, all AI-first, piloting and iterating fast rather than waiting for perfection.
• Partner with the teammates who create globally applicable enablement so their work plugs cleanly into your adaptation engine.
• Coordinate with regional teams around the world to pilot, refine, and localize outputs.
• Install operating rigor, cadence, metrics, and reviews, that other teams adopt, and run a two-way loop that channels field friction back into what gets built.
• Influence and align cross-functional stakeholders and senior sales leaders on the model and its priorities.

What Success Looks Like

• Within 6 to 12 months, a functional, AI-first process that delivers personalized enablement by role, tenure, segment, and industry.
• Your work moves the numbers that matter: faster ramp, higher seller productivity, and measurable influence on downstream pipeline and win rates.
• Globally applicable enablement flows into personalized tracks through a repeatable process.
• Regional teams treat the model as their own, and the operating rigor you install becomes the standard beyond your own programs.
• Databricks never launches another “one-size-fits-all” initiative again.

What We Look For

• 7+ years in a GTM role (sales or pre-sales), product management, product marketing, or sales enablement for a technical data and AI platform, with demonstrated, sharp instincts for what high-quality enablement looks like.
• Deep fluency across the data, AI, and frontier-model landscape, with a track record of simplifying complex technical concepts for customers.
• A fully hands-on, AI-native builder who personally builds and ships apps, skills, content, and processes with AI, and leads high-impact enablement programs across motions, products, and seller roles at scale without losing depth.
• Exceptional cross-functional stakeholder management, with the EQ and exec presence to influence senior sales leaders as a trusted advisor.
• The bias for action to rapidly pilot, assess the results, and iterate.
• Sound judgment in ambiguous, multi-priority situations.
• You elevate the Culture Principles beyond your own work, helping others apply them through scale and tradeoffs.

Nice to Have

• Instructional design or adaptive and personalized learning experience.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.



Zone 1 Pay Range
$143,700-$197,550 USD
Zone 2 Pay Range
$129,300-$177,750 USD
Zone 3 Pay Range
$122,200-$167,950 USD
Zone 4 Pay Range
$115,000-$158,050 USD
About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Studyportals has disrupted the way universities all around the world recruit international students.

We change the lives of millions of students and leave the world a bit brighter than we found it. Every minute 100 students around the world trust our platforms (e.g., mastersportal.com) to find their best matching education for free. At the same time, we help educators diversify their (international) student population and reduce dropouts.

As a Campaign Manager in our EMEA team, you will have ownership of several university clients, alongside dedicated Account Managers. You will work directly with universities on their student recruitment goals, supporting their efforts and improving our collaboration. You will be confident in presenting results, attending meetings (in person and virtual) so your communication skills should be excellent.

You’ll be intrinsically motivated to understand how international student recruitment works across the globe, engaging with the Global Client Success Team. You’ll be happy to get to grips with our systems and processes, be forthcoming with ideas on areas to improve and innovate, champion change and ultimately be an asset to Studyportals as a whole.

With 35+ different nationalities among the 180+ colleagues in 7 countries working at Studyportals, we are an international bunch of people. Eager to learn and serious about fun. If you believe international education can change the world, then join us and make that difference happen!

The Client Success team needs support in our mission!

If you’re the kind of person who never says no to a new challenge, gets satisfaction from a job well done and celebrates every victory with an open heart, then you’re just what we’re looking for!

Your main responsibilities:

We are looking for a Campaign Manager who will be working very closely with the EMEA team based in Bucharest and Eindhoven. You have the chance to be involved in creating reports for the online marketing campaigns and work with professionals in the international higher education industry.

Also, you will:

• Learn to use our systems and processes, to help with the campaigns implementation on our portals, alongside monitoring and optimizing the campaigns’ performance.
• Provide a detailed campaign report results to the client.
• Constantly collaborate with the regional Sales, Product and Marketing teams to ensure client satisfaction and campaign renewal.
• Develop lasting relationships with the university representatives to better fulfil their marketing needs for international student recruitment.
• Use specific tools to manage the daily workload.

Requirements

• You preferably have a university degree in Business, Marketing or Communications (or any other relevant field)
• Fluency in English is a must, both spoken and written
• Good prioritization & time management skills
• You are keen on developing yourself both professionally and as an individual
• You have good communication and interpersonal skills
• Detail-oriented with notable analytical and critical thinking skills
• You are able to get in the shoes of prospective international students
• You are a team player, comfortable with an international environment, committed to both hard work and fun
• Work experience in a client-facing role such as sales/ account management is a plus.

Benefits

• A motivating salary
• A performance-based bonus
• 25 vacation days per year (pro-rata, depending on start date)
• Extra day off for when a public holiday will happen in the weekend
• 3 extra days you can use for medical check-up, without presenting the sick leave certificate
• Meal tickets of 40 RON / working day
• Budget for arranging your home office
• A birthday allowance
• A stimulating and flexible working environment and attention for personal growth, including a personal development budget per year
• Reimbursement of your travel related costs
• Free Bookster account
• A private clinic medical subscription

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox’s Application Networking team connects and secures the services behind our platform across our data centers and cloud infrastructure.

As a Principal Software Engineer on Service Mesh, you will set technical direction and lead hands-on development of the systems that make service-to-service communication reliable, secure, and efficient. You will guide the evolution of our Envoy- and Istio-based platform as services move across Kubernetes, Nomad, and cloud environments. You will partner with Compute, Security, and application teams, and help senior engineers lead complex technical work.

You will:

• Set the technical strategy and roadmap for service mesh, balancing reliability, security, performance, and operating cost.
• Design and build control-plane and data-plane capabilities for service discovery, routing, load balancing, and traffic policy using Envoy, Istio, and related technologies.
• Lead integration and migration across Kubernetes, Nomad, and cloud environments, with clear compatibility requirements and safe rollout plans.
• Partner with Security and application teams to deliver workload identity, mutual TLS, and traffic policy enforcement in production.
• Improve resource efficiency and operational reliability through performance analysis, testing, observability, incident response, and deployment automation.
• Lead technical decisions across teams, write and review production code, and mentor senior engineers to expand their judgment and ownership.

You have:

• 8+ years of software engineering experience building and operating large-scale distributed systems, including leading substantial initiatives across teams.
• Expertise in service mesh, proxies, application gateways, or a closely related infrastructure domain, demonstrated through systems you have designed, shipped, and operated.
• A strong understanding of networking fundamentals, service discovery, traffic management, failure isolation, and secure service communication.
• Strong programming skills in Go, C++, Rust, or another systems language, with experience debugging across application, proxy, control-plane, and operating-system boundaries.
• Experience operating Kubernetes or comparable orchestration platforms in production and leading infrastructure migrations or performance improvements. Envoy/Istio internals, xDS, workload identity, and substantive open-source contributions are especially relevant.
• A record of turning ambiguous problems into technical direction and coordinated execution, communicating tradeoffs clearly, and helping other engineers lead independently.

You’ll Love:

• Industry-leading compensation package
• Excellent medical, dental, and vision coverage
• A rewarding 401k program
• Flexible vacation policy
• Roflex - Flexible and supportive work policy
• Roblox Admin badge for your avatar
• At Roblox HQ:
• Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
• Onsite fitness center and fitness program credit
• Annual CalTrain Go Pass

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$295,250-$345,040 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

The Data Center Network Engineering (DNE) is a pod within the Physical Networking team and owns the design, deployment, and operation of Roblox's large-scale data center network. This includes server-layer connectivity, intra and inter-DC connectivity. The team is building High-Performance Networking (HPN) fabrics, deploying 400G/800G networking, and scaling GPU clusters to support AI training and inference. You'll report to Vishal Sakpal in San Mateo.

You will:

• Drive the design, deployment, and operations of Roblox's large-scale data center network.
• Design, qualify, and validate new technologies and hardware for scalable solutions.
• Coordinate data center builds and projects with multiple teams, including weekly cross-team calls.
• Work with Network Reliability Systems, Data Center Ops, Capacity Planning, Supply Chain, and Compute/ML teams to address network challenges early.
• Contribute to automation and telemetry that improve efficiency, reliability, and visibility.
• Work with Network Reliability Systems, Data Center Ops, Capacity Planning, Supply Chain, and Compute/ML teams to address network challenges early.
• Contribute to automation and telemetry that improve efficiency, reliability, and visibility.

You have:

• 6+ years of expertise designing and deploying large-scale data center fabrics (CLOS).
• Proficiency deploying and managing 400G and 800G hardware.
• Skilled in configuring and troubleshooting large-scale BGP deployments.
• Strong knowledge of network protocols (TCP/IP, UDP, DHCP, DNS), with hands-on experience in IPv4 and IPv6.
• Preferred: QoS, IS-IS, MPLS, RSVP-TE, DWDM, commercial NAT, open-source hardware and software.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$243,290-$295,250 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

We are building a new Technical Services capability in Mexico to support a platform that helps customers build, deploy, and operate AI applications using MongoDB. This is an early hire on a growing team, and you will have the opportunity to help shape how we support customers, collaborate with Engineering and Product, and build the team’s technical practices from the start.

The platform brings together AI application workflows, orchestration, model and tool integrations, cloud infrastructure, data services, and observability. The support team will work across these layers to help customers troubleshoot complex issues and operate their applications successfully.

We are looking to speak to candidates based in Mexico City for our hybrid working model.

The role

As a Senior Technical Services Engineer, you will provide technical leadership for customers operating AI applications on a new MongoDB platform. You will own complex investigations across application behavior, agent workflows, APIs, cloud infrastructure, security, and data services, and help shape how Technical Services supports the platform as it scales.

This is a senior individual contributor role where you lead through technical judgment, customer ownership, written communication, and influence across teams.

What you’ll do

• Owning complex and high-impact customer investigations involving AI applications and agentic workflows
• Leading structured investigations, root-cause analysis, and recovery efforts across multiple technical layers
• Leading investigations into agent workflows, tool calls, model-provider integrations, memory, checkpoints, streaming, retries, and timeouts
• Reading and debugging Go, Typescript, Python services and agent implementations; using logs, metrics, traces, and diagnostic tooling to develop evidence-based conclusions
• Troubleshoot Kubernetes and containerized workloads, including deployments, images, secrets, resource failures, and networking
• Serving as a technical subject-matter expert for AI application support and related distributed-system issues
• Creating and improving troubleshooting methodologies, knowledge articles, diagnostic scripts, and reusable runbooks
• Mentoring and coaching engineers in AI fundamentals, cloud-native operations, customer communication, and troubleshooting methodology
• Partnering with Engineering, Product, Security, and other Technical Services teams to communicate customer impact and influence product improvements
• Reviewing recurring issues and identifying opportunities to improve support processes, tooling, and customer self-service
• Contributing to the broader MongoDB database and cloud support cases when needed

Experience level

Typically 8+ years of relevant technical experience, including significant experience troubleshooting production systems, supporting complex customers, or leading technical escalations. Equivalent demonstrated expertise will also be considered.

What you’ll bring

• AI and agent platforms: Hands-on experience building or troubleshooting agentic AI applications, including LangGraph, A2A, MCP, tool calling, model-provider integrations, memory, checkpoints, streaming, and human-in-the-loop workflows
• Programming and systems troubleshooting: Ability to read and debug Go, TypeScript, and Python services, SDKs, and agent workflows, including asynchronous execution, HTTP clients, retries, and timeouts
• Cloud-native platforms: Experience with Docker and Kubernetes, including deployments, containers, networking, secrets, resource management, and deployment troubleshooting
• API, identity, and security: Familiarity with REST/JSON APIs, streaming protocols, API keys, OAuth/JWT, RBAC, and service accounts
• Observability and incident response: Experience using metrics, events, logs, traces, error monitoring, and alerting to diagnose production issues
• Distributed-systems troubleshooting: Experience investigating issues across application, platform, and data layers, communicating clearly with customers, and driving problems through resolution

Bonus Points

• Experience with MongoDB, MongoDB Atlas, Atlas Vector Search, Voyage AI or another distributed database
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Control/Data-plane architecture services
• Experience with Terraform, GitHub Actions, CodeBuild, or other CI/CD systems
• Experience with Helm, operators, container registries, or advanced Kubernetes networking
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability

How you work

• Customer-centered problem solving: You have a genuine desire to help people and are motivated by achieving successful customer outcomes
• Calm, structured judgment: You can think on your feet, remain calm under pressure, form hypotheses, use evidence, and solve problems in real time
• Learning agility: You rapidly build expertise across new technologies, especially AI platforms, distributed systems, and cloud infrastructure
• Collaborative ownership: You know when to work independently, when to seek help, and how to provide others with the context needed to move an issue forward
• Clear communication: You can explain complex technical issues clearly to customers, engineers, and cross-functional partners

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ. ID: 3273514738

Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. Ideally you have been the sole IT person at a startup before and are excited to be an early member of the team here at Scale. You focus on patterns and don't like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!

You will:

Onboarding

• Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision laptops and peripherals, and ensure every new hire is productive on day one.
• Create accounts and assign role-based access across our identity and SaaS stack (Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Microsoft Entra ID/M365).
• Enroll and configure devices (Mac and Windows) in MDM with required security baselines before handoff.
• Lead new hire IT orientations, covering security expectations, core tools, and how to get help.

Offboarding

• Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day.
• Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day.
• Maintain auditable onboarding/offboarding checklists to support security and compliance reviews (e.g., SOC 2 access controls).

Ticket Queue & Support

• Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request.
• Meet first-response and resolution SLAs; keep requesters informed and tickets updated until closure.
• Escalate appropriately with clear context and reproduction steps.
• Analyze ticket trends to find recurring issues, then eliminate them through documentation, self-service, or automation.
• Build and maintain knowledge base articles for both end users and the IT team.

General

• Provide help desk support to all Scale employees across hardware, software, AV, and access issues.
• Maintain and support office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management with accurate, actionable records of all equipment through its lifecycle.
• Administer and integrate cloud services (Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, Zoom, and more).
• Promote IT best practices and constantly ask: "How can I make things better?"
• Be in-office 100% of the time.

Ideally you'll have:

• 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
• Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Microsoft Entra ID/M365).
• Experience running a ticket queue in Jira Service Management or a similar ITSM tool, with a track record of meeting SLAs.
• Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.
• A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
• Experience supporting remote teams and multiple global offices using tools like Slack and Zoom.
• A security- and compliance-focused mindset.

Our stack

Okta (identity/SSO), Google Workspace (Gmail, Calendar, Drive, Docs), Slack, Jira & Jira Service Management, Confluence, Zoom, Microsoft Entra ID/M365, Chrome, plus MDM for Mac and Windows fleets.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

*PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.*