BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. This is a fully remote role, for an EU- or UK-qualified attorney working out of the EU or the UK, to join Payward’s world class in-house legal department, reporting to the Global Head of Labor & Employment. THE OPPORTUNITY - Augment the Labor & Employment (L&E) legal team and act as the subject matter expert for the EU and UK, providing local-law advice in European time zones and, as needed, supporting L&E matters in MENA and APAC in coordination with local counsel - Take first-line ownership of recurring EU and UK employment matters, including worker classification issues, employee separations and employee relations, executive compensation agreements, and wage-and-hour matters - Work with executive leadership, existing employment counsel, and the Payward Experience (PX) team to develop the L&E practice for a rapidly growing global/worldwide workforce - Advise on and manage works council, collective consultation, pay transparency, and employee representative matters, and prepare the company for new consultation obligations as its European footprint grows, including in connection with restructurings and acquisitions - Support M&A due diligence and post-closing workforce integration for European acquisitions, including policy harmonization and the related consultation requirements - Work closely with the PX team and business leaders to craft on-point policies and procedures, including localizing global policies for EU and UK requirements and developing and delivering related training, for a successful global/worldwide workplace - Advise on employee and candidate data privacy issues, including GDPR and UK GDPR compliance and cross-border transfers of HR and recruiting data - Support the PX team and existing counsel with workplace investigations, particularly in the EU and UK, potentially involving whistleblower allegations, discrimination allegations, and personnel performance issues - Provide expert strategic input to the business and recruiting teams on expanding Payward’s global footprint, including EOR, direct employment, and entity decisions in Europe, global mobility issues, and contingent workforce - Advise the company with risk mitigation for trade secret matters and restrictive covenants in the EU and UK - Manage and direct local outside counsel on formal local-law opinions and pre-litigation matters in the EU and UK and, as needed, MENA and APAC, while handling routine, repeatable advice in-house - Monitor and advise on global L&E trends including those within the crypto industry to help the Company’s competitive adaptability, talent acquisition and retention, and workplace processes along with additional duties as required - Additional duties and responsibilities as assigned WHAT YOU BRING - 8+ years of legal experience advising in the EU, UK and other jurisdictions on employment, labor, and executive compensation issues, including in-house and law firm experience working with companies in both high-growth scaling and mature, large-enterprise environments - Broad international labor and employment background - Experience advising on works councils, collective consultation, and employee representative bodies in the EU and/or UK - Experience advising on employee and candidate data privacy issues under the GDPR and UK GDPR - Hands-on proficiency using generative AI tools (such as Claude or ChatGPT) in day-to-day legal work, with sound judgment on verifying outputs against local law and protecting confidentiality, privilege, and personal data - A proactive, entrepreneurial mindset, plus an opportunity-making attitude, using the law to increase the company’s optionality, not decrease it NICE TO HAVES - Interest in the crypto industry / what our company is offering to the world and why - Experience in fintech, crypto, or other regulated financial services industries - Experience with MENA and/or APAC employment markets - Experience with due diligence and advising on labor and employment issues in connection with acquisitions, including transfer-of-undertakings rules and post-closing workforce integration Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

PAID MEDIA SPECIALIST FULL-TIME (40 HOURS/WEEK) | FULLY REMOTE | WORKING HOURS ALIGNED WITH US EASTERN TIME Check out The Global Talent Co.’s talent network: About the company We’re a fast-growing, US-based direct-to-consumer telehealth company in the men’s health and weight loss space. We’re a small, nimble team that competes with much bigger players by moving fast, testing constantly and staying close to the numbers. The Role We're hiring a hands-on Paid Media Specialist to run our day-to-day ad operations on Meta, TikTok and Snapchat. Meta is our main channel today, and TikTok and Snapchat are growing fast. This is not a content creation role. Our in-house creator produces the videos; you'll prepare them for each platform, launch them, track them and help us find the winners. You'll work directly with the founders and follow a testing playbook they wrote, taking on more of the analysis as you grow into the role. WHAT YOU'LL DO You'll start with launches and operations, then take on optimization, and over time grow into cross-platform tracking. Launch and operations - Load 10–12 new video ads per week into test campaigns across Meta, TikTok and Snapchat, working toward two or three launches a week. - Adapt each asset per platform: aspect ratios, crops, links and safe zones, so nothing gets covered by the app's interface. - Write ad copy for every launch: primary text, headlines and descriptions. - Track ad approvals, submit and follow up on appeals, and report which content gets rejected on which platform. Our category is regulated, so this is a big part of the job. Optimization - Read test results against our internal playbook and identify winners and losers. - Move winners into scaling campaigns and adjust budgets. - Retest underperformers with new combinations of videos and copy. Tracking and attribution - Work with attribution events, Google Tag Manager and Google Analytics. - Compare performance across platforms and flag what works where. WHAT WE'RE LOOKING FOR We care more about how you think and work than about years on your CV. Must-haves - Recent, hands-on experience launching ads yourself in Meta Ads Manager. A few months is enough. - Solid grasp of core metrics such as CTR, CPC and CPA, and what a campaign is optimizing for. - Strong organization and attention to detail when handling high volumes of assets. - Self-managed and proactive: you work from one daily check-in and come with your own proposals, not just questions. - Comfortable using AI tools to work faster, while still forming and sharing your own conclusions. - Professional English, written and spoken. Nice-to-haves - Experience in TikTok Ads Manager and Snapchat Ads Manager. - Experience with ad approvals and appeals in health, wellness or other regulated categories. - Familiarity with Google Tag Manager, Google Analytics or ad attribution. - DTC or e-commerce experience. At The Global Talent Co., our mission is to bridge the gap between leading global brands and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role You will serve as a front-line manager for a team of Enterprise Sales Development Representatives (SDRs) responsible for outbound prospecting and pipeline generation across Ramp’s largest and most strategic accounts. As Ramp expands its upmarket presence, you will help build and evolve the Enterprise go-to-market motion from the ground up. You will lead and develop high-performing SDRs who manage named books of business and navigate complex, multi-threaded enterprise sales cycles. Key responsibilities include coaching and developing SDRs, setting team strategy, and partnering closely with Sales, Marketing, Product, and executive leadership to drive enterprise pipeline and business outcomes. As a member of the Sales Leadership team, you will play a critical role in shaping, scaling, and refining Ramp’s Enterprise growth strategy. WHAT YOU'LL DO - Build and scale the Enterprise SDR function, including team structure, playbooks, and processes for a named-account motion. - Foster a high-performing team culture by managing daily activity, quota attainment, and key performance metrics. - Hire, onboard, and train SDRs on Ramp’s products, enterprise buyer personas, competitive landscape, and sales tools. - Create and execute career-development and leadership plans for direct reports, including regular 1:1 coaching on time management, objection handling, enterprise prospecting, and active listening. - Coach SDRs through complex, multi-threaded enterprise outbound motions, including account research, executive-level messaging, and strategic pipeline generation. - Partner with Sales and Marketing to develop and execute initiatives that advance company objectives. - Report on team performance and forecast pipeline to senior leadership. - Improve team output and efficiency by continuously optimizing systems, processes, and operating rhythms. - Represent the Enterprise Sales Development team in cross-functional forums and with leaders across the organization. WHAT YOU NEED - At least 2 years of quota-carrying individual-contributor sales experience, with a consistent record of exceeding goals. - At least 3 years of experience building and leading sales development teams, with a demonstrated record of exceeding team goals. - Success in fast-paced, results-oriented go-to-market environments (ideally within SaaS) and a history of outperforming quota in outbound sales. - Experience managing or selling into enterprise accounts with complex, longer sales cycles. - A passion for hiring and talent development, with a thoughtful approach to team planning and career growth. - Ability to articulate contractual, technical, and financial value propositions to customers, including executive stakeholders. - Proficiency with data-analysis tools, as well as familiarity with email and call-automation platforms. - Ability to use data to inform decisions, build scalable systems, and identify process improvements that increase conversion and efficiency. - Strong collaboration, communication, influence, and presentation skills. NICE-TO-HAVES - Experience selling financial-services products in a full-cycle sales role. - Experience building an Enterprise SDR function from the ground up or scaling a team within a new segment. - Experience at a high-growth startup. - Bachelor’s degree from an accredited university. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

FEQ128R38

At Databricks, we are on a mission to empower our customers to solve the world's toughest data and AI problems by utilizing the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect, you will partner with Sales, Solutions Architecture, and Field Engineering to accelerate the adoption, growth, and strategic impact of Databricks with our most complex customers. You will serve as a senior technical advisor, helping customers design, implement, scale, and optimize complex data and AI solutions across business units, geographies, and product areas.

This is a highly technical and strategic customer-facing role. You will define technical execution strategies for high-value accounts, drive architectural alignment across complex use cases, and orchestrate Databricks, customer, and partner teams to deliver measurable outcomes. You will build trusted relationships with senior technical and executive stakeholders while contributing expertise, frameworks, and best practices that scale beyond individual customer engagements.

The Impact You Will Have

• Define technical execution strategy across high-value, complex customer accounts spanning multiple use cases, business units, geographies, or product areas
• Serve as a senior technical advisor to customer architects, technical leaders, and Director/VP-level stakeholders
• Design and influence secure, governed, scalable architectures while balancing performance, cost, reliability, and long-term platform strategy
• Orchestrate Databricks, customer, and implementation partner teams to align technical execution and accelerate strategic outcomes
• Anticipate platform maturity and scaling needs and establish technical standards for security, governance, developer experience, and operational excellence
• Drive adoption, consumption, and measurable business outcomes through technical strategy and execution
• Lead complex technical escalations spanning multiple systems, teams, or workloads
• Build reusable technical frameworks, solutions, and assets that scale across customers, teams, or regions
• Mentor DSAs and contribute to technical enablement, specialization, and thought leadership

What We Look For

• 8+ years in solutions architecture, technical consulting, professional services, data engineering, or a related senior technical role
• Demonstrated experience leading technical strategy and architecture for high-value or highly complex customer environments
• Experience navigating complex programs across multiple business units, product areas, geographies, or technical workstreams
• Deep expertise in one or more Data and AI domains, with strong knowledge of distributed data systems and cloud architectures
• Strong coding proficiency in Python, SQL, Scala, or similar languages
• Experience designing secure, governed, scalable, and production-ready architectures across cloud and enterprise environments
• Ability to solve complex technical problems using first-principles thinking, structured analysis, and technical experimentation
• Demonstrated ability to influence senior technical stakeholders and executive audiences and de-escalate complex customer situations
• Strong cross-functional leadership and stakeholder management skills, with the ability to orchestrate teams without formal authority
• Track record of driving customer adoption, consumption, and measurable business outcomes through technical leadership
• Experience creating reusable technical frameworks, assets, or programs that extend impact beyond individual customer engagements
• Bachelor's degree in Computer Science, Engineering, or equivalent experience

Nice to Have

• Databricks experience or certification
• Recognized expertise in a Data and AI specialization or competitive technology
• Experience influencing product direction through structured customer feedback
• External technical thought leadership through blogs, conferences, summits, seminars, or industry events
• Experience mentoring technical talent or leading enablement across teams or regions

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

FEQ128R40

At Databricks, we are on a mission to empower our customers to solve the world's toughest data and AI problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will partner with Sales, Solutions Architecture, and Field Engineering to accelerate adoption and growth of the Databricks platform. You will serve as a trusted technical advisor, helping customers design, implement, scale, and optimize data and AI solutions that deliver measurable business value.

This is a technical and customer-facing role focused on architecture, technical strategy, and customer outcomes. You will influence technical execution across complex use cases, guide architectural decisions, and align Databricks, customer, and partner teams from technical win through production and adoption.

The Impact You Will Have

• Define and influence technical execution strategies across complex use cases and multiple workstreams within strategic accounts
• Serve as a trusted technical advisor to customer technical leads and architects, leading architecture discussions and guiding technical decisions
• Design secure, governed, and scalable Databricks architectures while balancing performance, cost, reliability, and long-term needs
• Build and demonstrate working solutions, prototypes, and reusable technical assets that accelerate customer outcomes
• Anticipate platform maturity and scaling needs and establish best practices for security, governance, and operational excellence
• Drive adoption and consumption by influencing architecture, unblocking delivery, and connecting technical execution to business outcomes
• Partner across Databricks, customer, and implementation teams to align resources, manage risks, and accelerate delivery
• Mentor peers and contribute reusable technical guidance, frameworks, and enablement across the organization

What We Look For

• 5+ years in solutions architecture, solutions engineering, technical consulting, professional services, data engineering, or a related technical role
• Experience in influencing technical strategy and architecture across complex customer use cases or multiple workstreams
• Strong coding proficiency in Python, SQL, Scala, or similar languages, with the ability to build, debug, and validate technical solutions
• Deep understanding of distributed data systems, data engineering, analytics, data warehousing, AI/ML, and modern cloud architectures
• Experience designing secure, governed, scalable, and production-ready data solutions
• Ability to solve ambiguous technical problems, evaluate trade-offs, and validate solutions through structured analysis or experimentation
• Experience leading architecture discussions with technical leads, architects, and senior customer stakeholders
• Strong understanding of platform operational excellence, including security, governance, performance, reliability, and cost optimization
• Demonstrated ability to drive customer adoption, consumption, and measurable business outcomes through technical leadership
• Strong stakeholder management and cross-functional leadership skills, with the ability to align teams without formal authority
• Bachelor's degree in Computer Science, Engineering, or equivalent experience

Nice to Have

• Databricks experience or certification
• Developing expertise in a technical specialization such as AI/ML, data engineering, streaming, data warehousing, governance, or migrations
• Experience with AWS, Azure, or GCP and production cloud deployments
• Experience creating reusable technical frameworks, demos, or enablement that scale across teams

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This is an exciting consulting position within the NiCE – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NiCE’s AI-powered Quality and Analytics solutions. The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to AI-powered Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organization.

How will you make an impact?

• Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s)

• Designs change strategy across people, process & technology

• Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects

• Builds long-term relationships with customers, becoming a trusted advisor

• Organizes and guides application and domain business consultants through program leadership

• Provides individual accountability toward assurance of customer value realization

• Identifies opportunities for additional engagements through service subscription renewals and business development

Key Responsibilities:

• Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.

• Discover, identify and create business cases for value of the product portfolio

• Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise

• Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement

• Manage consulting program with continuous alignment with entire product implementation program

• Establish and monitor progress toward business success criteria for each product and BU

• Map business case into action items and solution design

• Align launch strategy with use case and value priorities

• Secure buy-in from different stakeholders (Internal and External)

• Provide input into technical project plan, overlaying VRS activities

• Single point of communication for business case activity and value realization

• Hold all parties (customer included) accountable to agreed plan and pushes execution of action items

• Expertly handle large scale customer engagements and the VRS Program with Customers

• Provide expert guidance and deliver strong advisory best practices and consulting.

• Develop and deliver presentations with strategic recommendations for business impact via AI-powered NiCE Solutions to senior executives

• Develop repeat business opportunities via successful delivery, credibility and thought leadership

• Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain

Qualifications & Experience

• 8+ years of experience as a consultant in the CX strategy, contact center transformation, Quality Monitoring & Contact Center Analytics.

• Proven success leading consulting engagements that deliver measurable business value through the use and maturation of CX / QM / Analytics technology solutions.

• Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.

• Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.

• Intellectual curiosity, with strong communication, organization, analytical and technical capabilities

• Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience

• Ability to multi-task and meet deadlines when supporting requests that create competing priorities

• Familiarity with NICE Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required.

• Understanding of how AI is evolving Quality Monitoring and Contact Center / Speech / Text / Interaction Analytics practices and technology is required.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID:
Reporting into: Director, Business Consulting, VRS
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This is an exciting consulting position within the NiCE – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NiCE’s AI-powered Quality and Analytics solutions. The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to AI-powered Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organization.

How will you make an impact?

• Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s)

• Designs change strategy across people, process & technology

• Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects

• Builds long-term relationships with customers, becoming a trusted advisor

• Organizes and guides application and domain business consultants through program leadership

• Provides individual accountability toward assurance of customer value realization

• Identifies opportunities for additional engagements through service subscription renewals and business development

Key Responsibilities:

• Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.

• Discover, identify and create business cases for value of the product portfolio

• Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise

• Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement

• Manage consulting program with continuous alignment with entire product implementation program

• Establish and monitor progress toward business success criteria for each product and BU

• Map business case into action items and solution design

• Align launch strategy with use case and value priorities

• Secure buy-in from different stakeholders (Internal and External)

• Provide input into technical project plan, overlaying VRS activities

• Single point of communication for business case activity and value realization

• Hold all parties (customer included) accountable to agreed plan and pushes execution of action items

• Expertly handle large scale customer engagements and the VRS Program with Customers

• Provide expert guidance and deliver strong advisory best practices and consulting.

• Develop and deliver presentations with strategic recommendations for business impact via AI-powered NiCE Solutions to senior executives

• Develop repeat business opportunities via successful delivery, credibility and thought leadership

• Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain

Qualifications & Experience

• 8+ years of experience as a consultant in the CX strategy, contact center transformation, Quality Monitoring & Contact Center Analytics.

• Proven success leading consulting engagements that deliver measurable business value through the use and maturation of CX / QM / Analytics technology solutions.

• Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.

• Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.

• Intellectual curiosity, with strong communication, organization, analytical and technical capabilities

• Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience

• Ability to multi-task and meet deadlines when supporting requests that create competing priorities

• Familiarity with NICE Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required.

• Understanding of how AI is evolving Quality Monitoring and Contact Center / Speech / Text / Interaction Analytics practices and technology is required.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID:
Reporting into: Director, Business Consulting, VRS
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, What's the role all about?

This Partners Sales Manager role is responsible for developing and scaling our strategic partner relationships with Global System Integrators, Resellers, Value Added Resellers, Delivery Partners and Alliance Partners. This person will assist in building out new partner recruitment strategies, programs and the supporting infrastructure along with coordinate cross-functional resources to ensure alignment of partner activities with the strategies that exist within NiCE Actimize channel organization. To thrive in this role, this individual must be able to establish deep relationships with resources both internally and within the partner. The ideal candidate must feel comfortable working in a fast-paced environment with limited structure.

How will you make an impact?

• Establish and manage relationships inside NiCE Actimize partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion
• Develop joint business opportunities and execute development programs for ecosystem growth
• Collaborate with and support NiCE Actimize Partner and Alliance Leaders on their partnership growth initiatives
• Effectively build and manage ongoing relationships with partner executives, sales and client account teams
• Lead the orchestration of training and enablement for partners on NiCE Actimize company products, services, and Go-To Market
• Build and manage relationships with NiCE Actimize sales teams, ensuring they understand the value of your partners and how we jointly GTM
• Lead efforts to scale our partner sales activities, including pipeline generation and management
• Provide overlay sales support on partner co-pursuits
• Engage with clients onsite to establish various use cases and quantify the value behind them.
• Hold in-depth, value-oriented conversations with government agency leadership, architects, and line-of-business users
• Identify NiCE Actimize pipeline opportunities that are ideal candidates to be put through NiCE Actimize's AWS Marketplace then manage and assist in tracking and forecasting those opportunities in the Marketplace
• Work collaboratively with NiCE Actimize Customer Success Managers on issues and escalations that involve Partners, by coordinating necessary communication and escalation directly with the Partner to resolve the issue

Business Growth and Operational Efficiency

• Develop and improve processes to drive greater sales efficiency by aligning with other functions (marketing, sales engineering, legal) to reduce cost and remove delays.
• Produce a framework to measure sales productivity to help management make informed decisions around hiring and budgeting
• Understand the overall sales process and details of each stage to be a trusted advisor and provide insight and strategies to increase win rates, productivity, and profitability of sales through the opportunity process
• Own and manage the partner pipeline within your assigned territory, ensuring that partners are actively progressing opportunities toward closure with NiCE Actimize Field Sales in alignment with mutually agreed timelines
• Collaborate with NiCE Actimize Field Sales and Partners to accurately forecast Partner led deals
• Proactively surface and resolve Partner led deal blockers, both in resell and delivery motions for committed opportunities in the quarter. Partner closely with NiCE Actimize field sales teams to develop and execute effective close plans that ensure Partner led timely deal completion
• Collaborate with partners to develop and execute joint go-to-market (GTM) plans, tailored to business objectives and regional market dynamics. Plans should include clear deliverables for execution on a quarterly and semi-annual basis
• Serve as a strategic internal advocate for your partners within NiCE Actimize. Ensure that field sales teams fully understand the unique capabilities and geographic strengths your partners bring to joint sales motions and opportunity development

Have you got what it takes?

• 10+ years of technology sales experience
• 5+ Years working with partner channel sales
• 2+ years sales experience with AWS Services and Marketplace
• Comfortable with sales process including forecasting and working through deal negotiations
• 5+ Experience working with channel partners.
• Proven success in executing large, complex deals led by Partners in collaboration with Corporate field Sales teams
• Understanding of fundamental financial modeling for deal development and negotiation
• A. / B.S. from an accredited college; preference for Program and Project Management,
• Travel up to 30% of the time

You will have an advantage if you also have;

• Graduate degree
• AWS Sales or Technical Certification
• Sales experience selling through AWS Marketplace
• Channel experience with a Software SaaS provider in a Partner Sales or Development Role
• Comfortable presenting on stage and to executive leadership teams

About NiCE Actimize:

NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.