• Be the assigned Strategic account's primary point of contact and function as their professional advocate and relationship manager within CX, ensuring fulfillment of contract deliverable's, SLA management, ongoing customer education and product enhancement.
• Responsible for customer satisfaction, retention and reference ability for all assigned accounts and drives improvements that ensure we do this across our enterprise customer base.
• Develop and maintain an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line contact center management through senior/executive leadership).
• Clear understanding of the assigned accounts' business goals and directions and drive return on investment with our products and services.
• Hold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, ensure that CX's solutions meet their needs, assess training needs, share best practices, consistently increase their success, etc.).
• Partner with other CX teams (Technical Support, Professional Services, Product Management, etc.), to ensure that proper resources are engaged to resolve issues / requests properly and within SLA targets and customer outcome expectations.

• Excellent triage and troubleshooting facilitation skills.
• Demonstrate superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts.
• Utilize a deep understanding of each customer's environment to identify customer needs and help others across the company understand how the customer is using our products, ensuring that we use that understanding to continue to innovate and deliver best in class enterprise-level solutions and services.

• Arrange and conduct regular Service and Technology Reviews with proper customer and CX stakeholders.
• Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and logged into the CRM system.
• Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations.
• Communicate and work with customers in a way that builds confidence, de-escalates situations, and helps customers know that their issues and concerns are being properly represented and handled by CXone.
• Make and meet all commitments, building trust with customers and help others to do the same.
• Employ an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustration.

• Provide coaching and mentoring to peers and exemplify consistent and high-value participation in knowledge creation and improvement.
• Exemplify escalation prevention, resource engagement and communication when escalation occurs.
• Lead the way in team goal achievement and set personal goals that increase effectiveness and success of yourself and the team.
• Can act as a backup for managers or other Technical Account Managers as needed.

• 5+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment.
• Excellent Communication and Presentation skills with both C-Level and day-to-day operations stakeholders.
• Experience developing and executing Customer Success strategies for enterprise accounts.
• Demonstrated ability to improve customer health, adoption, GRR, and NRR through proactive engagement and value-based account management.
• Proven ability to lead cross-functional teams and drive accountability in matrixed organizations.
• Experience conducting Executive Business Reviews, Success Reviews, renewal planning, and strategic account planning.
• Work largely during the customers' core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer.
• Ability to travel 20% of the time, visiting customer sites and attending company meetings.

• Superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts.
• Technical skill-set, with problem resolution skills in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software, Security, etc.
• Experience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc.
• Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

• Form successful relationships with clients throughout your assigned territory to provide technical and business value in collaboration with an Account Executive and a Senior Solutions Architect.
• Gain excitement from clients about Databricks through hands-on evaluation and Spark programming, integrating with the wider cloud ecosystem and 3rd party applications.
• Contribute to building the Databricks technical community through engagement at workshops, seminars, and meet-ups.
• Become a Big Data Analytics advisor on aspects of architecture and design.
• Support your customers by authoring reference architectures, how-tos, and demo applications.
• Develop both technically and in the pre-sales aspect with the goal of becoming an independently operating Solutions Architect.

• Familiarity working with clients, creating a narrative, answering customer questions, aligning the agenda with important interests, and achieving tangible outcomes.Ability to independently deliver a technical proposition, identify customers' pain-points, and explain important areas for business value to develop a trusted advisor skillset.
• Code in a core programming language such as Python or SQL.
• Knowledgeable in a core Big Data Analytics domain with some exposure to advanced proofs-of-concept and an understanding of a major public cloud platform.
• Experience diving deeper into solution architecture and Data Engineering.

• You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems.
• You will work directly with the sales team to develop your book of business, define account strategies, and execute those strategies to help your customers and prospects solve their business problems with Databricks.
• Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications
• Collaborate with your fellow Solutions Architects, using your skills to support each other and our users
• Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.

• 15+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role
• 10+ years of experience with Big Data technologies, including Apache Spark", AI, Data Science, Data Engineering, Hadoop, Cassandra, and others
• Strong consulting / customer facing experience , working with external clients across a variety of industry markets
• Coding experience in Python, R, Java, Apache Spark" or Scala
• Experience building distributed data systems
• Have built solutions with public cloud providers such as AWS, Azure, or GCP
• Available to travel to customers in your region
• Nice to have: Databricks Certification

Responsibilities:

• Manage, coach, and develop a team of Visual Designers, providing regular feedback, setting clear expectations, and supporting their growth
• Establish and uphold the visual design quality bar for Gameplay UI, ensuring work is clear, cohesive, and aligned with the visual direction of TFT
• Provide craft direction and actionable feedback throughout the design process, from early exploration through final implementation
• Guide the creation and evolution of UI visual styles and systems that support new gameplay experiences
• Partner with UX Designers, Artists, Motion Designers, Engineers, and Producers to develop player-focused UI solutions
• Partner with Production to plan and scope Visual Design work, balancing priorities, dependencies, quality, and team capacity across multiple workstreams
• Work with Art Direction and product leadership to translate the broader vision for TFT into clear Visual Design goals and priorities
• Advocate for the needs of the Visual Design craft, including team capabilities, staffing, workflows, tools, team health, and best practices
• Support the implementation and polish of UI in Unreal Engine, partnering with designers and engineers to maintain visual quality through development
• Provide direction and feedback to external art partners when additional Visual Design support is needed

Required Qualifications:

• 5+ years of experience in UI or Visual Design in the games industry
• Experience managing and developing Visual Designers, including setting expectations and supporting career growth
• A portfolio demonstrating strong visual design craft and a command of contemporary graphic and interface design
• Strong understanding of 2D art and visual design fundamentals, including composition, color, value, hierarchy, clarity, legibility, and visual communication
• Experience providing craft leadership, mentorship, and actionable feedback to other designers
• Experience establishing, extending, documenting, and maintaining UI visual styles and systems
• Advanced proficiency in Figma and Photoshop
• Experience implementing UI in Unreal Engine using UMG
• Demonstrated ability to manage multiple concurrent workstreams, including priorities, dependencies, and progress
• Demonstrated ability to collaborate across adjacent UI disciplines, such as Motion Graphics, UI Illustration, and UX Design

Desired Qualifications:

• Experience with Unreal Engine concepts such as Blueprint scripting and UI Material authoring
• Experience partnering with external art vendors on UI-focused projects
• Experience in an additional craft area, such as Motion Graphics, Illustration, or UX Design

Our Perks:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

• Drive delivery of business outcomes, including planning, schedule, and execution
• Drive cross-team and cross-organization efforts with predictable results and excellent collaboration
• Collaborate closely with PM and UX to fill the teams’ backlog with actionable, valuable work
• Ensure end-to-end quality and delivery of software, including ownership of monitoring and production issues
• Hire and develop new team members
• Coach individuals in professional and technical development
• Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

• Experience leading and mentoring successful teams to drive predictable business results
• Experience delivering a high quality iOS and/or Android experience - both inside the app and across the native stack
• Experience managing a mix of core contributions & away team engagements
• Experience delivering products on technologies such as GraphQL and microservices
• Not afraid to get hands-on or go deep to help the team reach its goals - and you encourage high agency and exploring creative outlets
• A desire to build diverse teams that win together and prioritize customer success

• Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM and Asset Management (HAM/SAM).
• Configure and enhance core ITSM processes - incident, change, problem, and request management.
• Design and implement Customer Service Management (CSM) solutions, including case management, the Configurable / CSM Workspace, account and contact data models, and omni-channel intake across email, chat, portal, and phone.
• Design and build end-to-end Field Service Management solutions - Work Orders, Work Order Tasks, Assignments, Dispatching, Scheduling, Skills Management, Planned Maintenance, and Crew Operations.
• Configure Dynamic Scheduling, Optimization Policies, and Territory Planning, and extend the Agent Mobile App (online/offline) for field technicians.
• Build and maintain Service Catalog content - catalog items, record producers, order guides, variable sets, client scripts, and UI policies.
• Develop self-service experiences on Service Portal and Employee Center / Employee Center Pro — widgets, pages, themes, content publishing, and unified navigation.
• Design Virtual Agent conversational experiences - topics, NLU, and topic flows — for catalog and case/incident deflection across web, mobile, and messaging channels.
• Automate processes with Flow Designer (flows, subflows, and custom actions) and orchestrate cross-system integration through Integration Hub spokes.
• Design and build custom scoped applications on the Now Platform / App Engine - tables, business rules, client scripts, UI policies, and ACLs - following scoped-application best practices.
• Develop server-side logic and reusable Script Includes, and build and consume REST and SOAP web services (Scripted REST APIs, Table API, Import Set API) for inbound and outbound integration.
• Deliver ITOM capabilities - Discovery, Service Mapping, Event Management, and CMDB health — including MID Server install, configuration, clustering, and credential/TLS handling.
• Manage Hardware Asset Management (HAM) across the full lifecycle (procurement to retirement), including model normalization and reconciliation of assets to CMDB CIs, and support software asset and license compliance.
• Translate business needs into functional and technical designs aligned with ITIL and enterprise standards.
• Own release management across instances - update sets and the Application Repository for code promotion, instance cloning (clone profiles, data preservers), and upgrades/patching with skip-list remediation and regression testing.
• Partner with QA, DevOps, and support teams to troubleshoot issues and improve platform performance.
• Document solution architectures and create user guides and training for business and technical users.
• Perform core platform administration - users, groups, roles, ACLs, system
• properties, scheduled jobs, plugin activation, and instance health - across all environments.
• Champion development best practices (coding standards, peer review, performance-conscious scripting, out-of-the-box-first design) and uphold platform governance and access controls.

• 3+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM - including scoped application development and AI-enabled workflows - aligned with ITIL practices.
• Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM.
• Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation.
• Strong server-side and integration development - Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set).
• Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations.
• Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery.
• Expertise in ITOM - Discovery and CMDB design - for operational visibility and service health.
• Strong understanding of CSDM, data modeling, and platform performance optimization.
• Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models.
• Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences.
• Demonstrated experience developing custom scoped applications on App Engine.
• Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus.
• Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation.
• Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration.

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

• Must be able to read, write, speak, and understand English.