SLSQ128R23

Databricks operates at the leading edge of the unified data, analytics and AI space. Our customers turn to us to lead the accelerated innovation their businesses need to gain first‑mover advantage in today’s ultra‑competitive landscape.

As we continue our rapid expansion, we are looking for a creative, execution‑oriented Named Core Account Executive to join the team in Spain and maximise the phenomenal market opportunity that exists for Databricks. Reporting to our Director of Enterprise Sales, you will focus on building relationships and closing new business opportunities within large customers. Leveraging your consultative sales experience, you will help shape the data and AI strategy, identify and progress high-value opportunities, and deliver tangible business outcomes.

The impact you will have:

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You will take ownership of your accounts, define a clear strategy, and relentlessly drive it to exceed revenue and consumption goals.

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You will turn that strategy into action, executing with urgency and discipline to consistently overachieve your targets.

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You will build boardroom‑level relationships, becoming the trusted advisor on all things data and AI for senior stakeholders up to and including C‑level.

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You will uncover and shape new business, expanding use cases and driving deeper platform consumption across your account.

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You will orchestrate the full Databricks ecosystem, mobilising internal teams to maximise impact and customer value.

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You will demonstrate compelling value in every engagement, leading confident, insight‑led negotiations that take opportunities all the way to close.

What we look for

• A proven record of exceeding revenue targets in complex enterprise sales environments.

• Proven success selling data, analytics, big data, AI, or other highly technical cloud software solutions through complex, multi-stakeholder, multi-year enterprise sales cycles

• The ability to identify high-impact data and AI use cases and engage key buying centres to expand Databricks’ footprint and strategic relevance within an organisation.

• Strong understanding of consumption-based, land-and-expand models, with the ability to drive sustained growth within a single strategic account.

• Demonstrated ability to create and shape demand, translating customer priorities into measurable business value.

• Disciplined use of sales methodologies such as MEDDPICC, account planning, Value Selling, or Command of the Message, combined with strong pipeline management and accurate forecasting.

• A track record of building executive-level champions and cross-functional account teams to execute against a defined account and territory strategy.

• Experience developing and executing partner strategies that extend reach, accelerate deal velocity, and support complex enterprise opportunities.

• Willing and able to travel to customer sites, company and industry events - regionally and internationally

• Fluent in Spanish and English, with the credibility to engage, challenge, and influence senior stakeholders up to C-level.

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build Toast across Canada.

Must live local to Windsor or surrounding areas/willing to relocate. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home.

A day in the life (Responsibilities)

• Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus).
• Conduct demos and develop a solution that best meets the prospect’s needs.
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
• Leverage Salesforce (our CRM) to manage all sales activities.
• Understand the competitive landscape and determine how to best position Toast in the market.

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry.
• Since this is a field position, you must have reliable transportation (will reimburse for mileage).
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels.
• Proven track record of success in meeting and exceeding goals.
• Ability to work in a fast-paced, entrepreneurial and team environment.
• Self-motivated, creative, and flexible.
• General technical proficiency with software.
• Experience with Salesforce CRM is nice to have.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible).

Total Targeted Cash
$131,000-$210,000 CAD
How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

You'll own observability across H: the strategy, technical design and rollout. Your work will give visibility of the entire stack and surface the information the company relies on to make key decisions and quantify progress. H builds computer-use agents that take actions in browsers and desktop applications. This role covers every technical system we run. WHAT YOU OWN The whole problem space. This is a lead role that stays hands-on: you will set the direction, design the stack, lead others through building it and work with internal teams on adoption. You'll be responsible for ensuring our teams measure what matters, and for learning our products and services in depth. WHAT YOU'D BE DOING - Setting one observability strategy that can be applied across teams and technical stacks - Owning the implementation of the systems that manage metrics, logs, traces, alerts and dashboards - Defining SLAs, SLOs and SLIs with our product, research and infrastructure teams - Building end-to-end visibility of system dependencies, providing visualisations for users and context for agents - Automating how we track coverage, reliability, alert quality and the cost of execution THE FIRST YEAR By month 3, every H product has SLAs, SLOs and SLIs defined and measured in code, with compliance reports produced automatically. By month 6, a single complete solution covers metric collection, log processing and tracing. By month 12, every system at H uses the same SDKs and interfaces, whether for alarms, metrics, logs or traces. WHO YOU'D WORK WITH You'll work with every team at H, across infrastructure, product, engineering and research. Our VP of Engineering is the hiring manager. WHAT WE THINK IT TAKES Likely a good fit if you - Have set the direction for a substantial piece of engineering work, delivered it and got other teams to adopt it. - Have built production instrumentation and telemetry integrations yourself. - Have defined both product-level and technical-level SLAs, SLOs and SLIs. - Have used SRE measurements such as error budgets, burn rates and MTTA/MTTR/MTTM. - Have built self-managed observability systems, such as OTEL, Prometheus, Grafana, Loki, Mimir, Alloy, Elasticsearch or Kibana. - Have worked with Kubernetes at scale, enterprise multi-tenancy, inference or asynchronous agent workflows. You do not need any experience in AI. If you match most of this but not every point, don't hesitate to apply. HOW WE HIRE Four stages: a 30-minute call with our Talent team, a 60-minute technical assessment, a 60-minute system design interview and a closing 30-minute conversation with the hiring manager. Our process is tailored to the requirements for this specific role: the system design interview and the technical assessment closely match the work you would be delivering from day one. PRACTICALITIES The role is hybrid, with three days a week in either our Paris or our London office and occasional travel between the two. We offer a competitive package.

You'll own observability across H: the strategy, technical design and rollout. Your work will give visibility of the entire stack and surface the information the company relies on to make key decisions and quantify progress. H builds computer-use agents that take actions in browsers and desktop applications. This role covers every technical system we run. WHAT YOU OWN The whole problem space. This is a lead role that stays hands-on: you will set the direction, design the stack, lead others through building it and work with internal teams on adoption. You'll be responsible for ensuring our teams measure what matters, and for learning our products and services in depth. WHAT YOU'D BE DOING - Setting one observability strategy that can be applied across teams and technical stacks - Owning the implementation of the systems that manage metrics, logs, traces, alerts and dashboards - Defining SLAs, SLOs and SLIs with our product, research and infrastructure teams - Building end-to-end visibility of system dependencies, providing visualisations for users and context for agents - Automating how we track coverage, reliability, alert quality and the cost of execution THE FIRST YEAR By month 3, every H product has SLAs, SLOs and SLIs defined and measured in code, with compliance reports produced automatically. By month 6, a single complete solution covers metric collection, log processing and tracing. By month 12, every system at H uses the same SDKs and interfaces, whether for alarms, metrics, logs or traces. WHO YOU'D WORK WITH You'll work with every team at H, across infrastructure, product, engineering and research. Our VP of Engineering is the hiring manager. WHAT WE THINK IT TAKES Likely a good fit if you - Have set the direction for a substantial piece of engineering work, delivered it and got other teams to adopt it. - Have built production instrumentation and telemetry integrations yourself. - Have defined both product-level and technical-level SLAs, SLOs and SLIs. - Have used SRE measurements such as error budgets, burn rates and MTTA/MTTR/MTTM. - Have built self-managed observability systems, such as OTEL, Prometheus, Grafana, Loki, Mimir, Alloy, Elasticsearch or Kibana. - Have worked with Kubernetes at scale, enterprise multi-tenancy, inference or asynchronous agent workflows. You do not need any experience in AI. If you match most of this but not every point, don't hesitate to apply. HOW WE HIRE Four stages: a 30-minute call with our Talent team, a 60-minute technical assessment, a 60-minute system design interview and a closing 30-minute conversation with the hiring manager. Our process is tailored to the requirements for this specific role: the system design interview and the technical assessment closely match the work you would be delivering from day one. PRACTICALITIES The role is hybrid, with three days a week in either our Paris or our London office and occasional travel between the two. We offer a competitive package.

You'll be joining the team responsible for the infrastructure behind all of H's products: clusters, networking and security. It's the foundation that lets the rest of the company deliver value directly to customers. WHAT YOU'LL OWN From your first quarter, you'll own a real piece of our move from AWS to an environment-agnostic platform. The team moves fast and the problems are novel: each model release and each new customer changes what the infrastructure has to support. WHAT YOU'LL BE DOING - Running and scaling Kubernetes clusters and networking - Building authentication and authorization systems - Refactoring the stack to be environment agnostic - Speeding up deployment for our Forward Deployed Engineers (FDEs) - Building Kubernetes-native services, such as controllers and operators - Writing and maintaining infrastructure as code YOUR TEAM AND YOUR USERS The role sits in the Infrastructure team, with our VP of Engineering as hiring manager. Your users are H's product and platform engineers and, through our FDEs, our external customers. WHAT WE THINK IT TAKES You're likely a good fit if you: - Write Python or Go well enough to solve real problems with it - Have built and operated a Kubernetes-based platform at significant scale and can put numbers on its clusters, services and users - Have worked with more than one cloud provider (AWS, Azure, GCP), or have strong knowledge of fundamental systems engineering (Linux, eBPF) - Have built and owned infrastructure as code, CI/CD and observability Stronger still if you have: - Worked with complex network topologies (multi-cluster, dual-stack) and CNIs such as Cilium or Calico - Handled petabyte-scale data, or high-frequency, latency-sensitive workloads - Worked with agentic systems, particularly in security - Worked with GPUs and tools such as Dynamo, vLLM or SGLang HOW WE HIRE Five stages, about hours in all: a 30-minute call with our Talent team, a 30-minute conversation with the lead of the Infrastructure team, a 60-minute coding interview, a 60-minute system design interview and a closing 30-minute conversation with our VP of Engineering. PRACTICALITIES The role is hybrid, with three days a week in our Paris or London office. We offer a competitive package.

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

QUALITY ASSURANCE

What We Do

The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers.

SDET INTERN

What You'll Do

Epic Games Art Ops team is looking for a smart, creative Software Development Engineer in Test Intern. Art Ops is the team that builds the tools, pipelines, and Al workflows our artists use for game development and emerging tech every day. This role focuses on testing those internal tools and frameworks; you'll embed with our team of engineers and technical artists to help design and build everything from Cl pipelines, test plans, and integration tests for our web apps to checks that tell us how well our Al tools are performing.

In this role, you will

• Write test plans for new tools and features, then turn them into automated tests
• Help design and build the test framework our team will use going forward, with our engineers reviewing your code
• Write unit, integration, and end-to-end tests for our web apps and pipeline tools
• Test how Al tools and workflows perform when new models are released, and help build ways to measure their performance
• Support weekly release testing and turn repeated manual checks into automated tests
• Investigate test failures, determine why a test broke, and share results with the team
• Use Al-assisted tools to help run, write, and triage tests, and review what they produce

What we're looking for

• Currently pursuing a degree in Computer Science or a related field
• Comfortable writing code in at least one modern OOP language such as Python, C++, or C#, through coursework or personal projects
• Basic understanding of software testing, such as unit and integration testing
• Familiarity with a version control system
• Interest in Al for content and code generation
• Clear written and verbal communication, with the ability to confidently collaborate with senior team members and take feedback on technical topics and features
• Willingness to dive into new things and drive them forward
• A personal project repository or demo portfolio is required
• Some experience with test frameworks like Jest, Pytest, or Playwright, Cl systems like GitHub Actions, or Al evaluation tools like LangChain or DeepEval is desired
• Exposure to art tools such as Unreal Engine, Maya, or Houdini, or interest in how artists work is highly desired

This internship has a flexible start date in 2027. Recruitment will be ongoing until teams find an ideal match. Applicants must be legally authorized to work in the posting location for the duration of the internship. For more information about Epic’s Early Career Program, visit epicgames.com/earlycareers. This is going to be Epic!

ABOUT US

Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Remotebase is expanding its mission to connect top technology talent with leading companies in the remote work space. We are seeking a motivated and enthusiastic Technical Recruiter to join our dynamic team. In this role, you will support the talent acquisition process by sourcing, screening, and engaging potential candidates for various technical positions.

Your responsibilities will encompass the full recruitment lifecycle, from identifying talent needs to facilitating interviews and onboarding. This is an exciting opportunity for someone who is passionate about building connections and shaping the teams of tomorrow.

Key Responsibilities:

• Manage the full recruitment life cycle: intake, sourcing, screening, interview coordination, offer, and close
• Partner with hiring managers and founders to define role requirements, ideal candidate profiles, and hiring timelines
• Source passive candidates through LinkedIn, social media platforms, professional network and referrals
• Write personalized outreach (email, LinkedIn, and follow-up sequences) and continuously test messaging to improve response rates
• Screen candidates for technical fit, motivation, communication, and compensation alignment
• Run structured interview processes and keep candidates engaged and informed throughout
• Negotiate offers and manage candidates through acceptance
• Maintain accurate pipeline data in the ATS/CRM and report on key metrics weekly
• Build talent pipelines for recurring and future roles
• Improve recruiting processes, job postings, and employer branding

Requirements

• 1-3 years of experience.
• Strong interest in talent acquisition.
• Excellent verbal and written communication skills.
• Proven success sourcing candidates for technical roles (engineering, AI/ML, product, or similar)
• Hands-on experience with sourcing tools such as LinkedIn Recruiter or Sales Navigator, plus Boolean search
• Solid understanding of engineering roles and tech stacks well enough to screen credibly and speak with developers
• Ability to engage and build rapport with candidates and hiring managers.
• Detail-oriented with strong organizational skills.
• Self-motivated with a proactive approach to tasks and responsibilities.
• Ability to work effectively in a fast-paced and remote environment.
• Prior experience in recruiting or talent acquisition is a plus, but not required.

Benefits

• Market-competitive salary– rewarding your contributions fairly.
• Global team experience– collaborate with talented professionals worldwide.
• Health insurance & wellness perks– including fitness reimbursements.
• Paid leaves– including parental, maternity, and wedding leaves.
• Annual company retreat– connect, network, and recharge with the team.
• Join us and be part of an innovative, fast-growing company where your work makes a real impact!

CSQ127R154

As a Senior Production Engineer working on Databricks’ realtime products you will be directly contributing to our customers’ success. You will build advanced monitoring and incident mitigation tooling, and drive changes across the stack to proactively make the realtime products like Lakebase, Neon and Model Serving reliable, secure, and scalable in production.

Our production engineers understand the Databricks platform from end to end, and partner across engineering teams, building durable solutions for a platform operating across AWS, Azure, and GCP.

The Impact You’ll Have

Observability

• Build advanced monitoring and detection capabilities that give early warning of issues and deep insights into workload performance and customer experience.
• Build reliable, observable automation for debugging and incident mitigation.

Reliability

• Improve service reliability, scalability, security, and operational efficiency.
• Develop dependable, safe, mitigations for production issues.

On-Call & Incident Response

• Participate in a follow-the-sun on-call rotation and lead incident response and mitigation.
• Perform root-cause analysis, identify and implement lasting corrective actions.
• Partner with Product Engineering, Security, Support, and other infrastructure teams on follow up actions.

What We Look For

Experience

• 5+ years of experience in Production Engineering, Customer Reliability Engineering (CRE), Site Reliability Engineering (SRE), infrastructure engineering, backend software engineering, or a related field.
• Experience in holistic monitoring and alerting of complex stateful systems, applying multiple strategies like workload alerting, anomaly detection and probing.
• Experience with PostgreSQL, or related managed databases or distributed systems.
• Experience in incident management and participating in on-call rotations for critical infrastructure.

Skillset

• A mindset focused on automation, root-cause resolution, and continuous improvement.
• Strong programming skills in one or more languages such as Python, Go, Java, Scala, or similar.
• Proficiency with infrastructure automation and Infrastructure as Code.
• Ability to work across system boundaries and collaborate effectively during complex incidents, and engage with customers’ infrastructure teams.
• Experience in using AI to address production and operational challenges.

Bonus

• Experience with AWS, Azure, or GCP.
• Experience with Lakebase or Neon.
• Experience with Kubernetes, Terraform.
• Experience building internal platforms, operational tooling, or developer productivity systems.

Education

• BS degree (or higher) in Computer Science, or a related field.

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We're on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you'll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

The Conversational Platform team builds the AI-powered support experiences that help players, parents and creators get answers and resolve issues quickly, along with the reusable platform that brings this capability to teams and creators across Roblox.

As Senior Product Manager for Roblox Conversational Platform, you will own the product for all Roblox support experiences and build the conversational intelligence layer that automates customer support at Roblox scale. You will turn that technology into reusable platform components that other teams across the company can adopt, and extend it to our creator community so developers can support their own players with bug reports, feature requests, refunds, and more. The same platform will also power support for creators on Creator Platform issues. You will lead large, cross-team initiatives, partnering deeply with Engineering, ML, Design, Data Science, Customer Support Operations, and Creator teams, and raise the bar for product excellence across the organization.

You will:

• Define and own the end-to-end product strategy for Roblox support experiences across web, mobile, and in-experience surfaces, serving players, parents, and creators.
• Build the conversational intelligence layer that automates customer support, including LLM-powered agents, intent understanding, knowledge retrieval, and secure integrations that let agents take action on a user's behalf, such as account recovery, purchase issues, and refunds.
• Platformize the technology by designing reusable components such as agent orchestration, knowledge management, tool and action frameworks, evaluation and quality tooling, and human handoff, so other teams across Roblox can build their own conversational experiences on top of it.
• Extend the platform to the creator community, giving developers the tools to support their own player base with bug reports, feature requests, refunds, and more.
• Bring the platform to creator support, using it to resolve Creator Platform issues for the developers building on Roblox.
• Set the quality bar and success metrics, such as automated resolution rate, accuracy, CSAT, time to resolution, and cost per contact, and build the evaluation and experimentation practices to improve them over time.
• Partner deeply with Engineering, ML, Design, Data Science, Customer Support Operations, Trust & Safety, Legal, and Creator teams to deliver reliable, safe, and helpful support experiences.
• Represent Conversational Platform in senior forums, driving alignment on strategy, tradeoffs, and platform adoption through clear written narratives and data-driven reviews.

You have:

• 5-8+ years of product management experience, with significant time spent on conversational AI, customer support or CX technology, or AI/ML platform products.
• Hands-on experience shipping LLM-powered products in production, such as AI agents, chatbots, retrieval-augmented generation, or classification systems, including how to evaluate and improve model quality over time.
• A proven track record building platforms: reusable APIs, services, or components adopted by multiple internal or external teams.
• Strong technical depth and experience partnering with ML and infrastructure engineers on system architecture, model tradeoffs across quality, latency, and cost, and integrations with backend systems.
• Familiarity with customer support operations and tooling, including ticketing and case management, agent workflows, knowledge bases, and the metrics that drive them.
• Experience operating at a senior scope, setting strategy for a major product area, leading cross-org initiatives, and influencing senior stakeholders.
• Expert written and verbal communication skills, with the ability to build clear narratives, efficiently drive alignment across teams, and make thoughtful, data-informed decisions.
• Bonus: experience building for developer or creator ecosystems, or for products used by younger audiences.

You are:

• Customer-obsessed, with a deep understanding of what it feels like to be a player locked out of an account, a parent with a safety concern, or a creator whose experience is broken, and motivated to resolve their issues quickly and with care.
• A platform thinker who designs for reuse and connects today's support needs to a long-term vision for conversational intelligence across Roblox.
• Safety- and quality-minded, holding a high bar for accuracy, privacy, and responsible AI, and clear on when automation should hand off to a person.
• Comfortable with ambiguity, able to bring structure and clarity to a fast-moving AI space without waiting for perfect information.
• A trusted cross-functional partner who builds strong relationships with Engineering, ML, Design, Data, and Operations teams and works through complex tradeoffs together.
• Calm and decisive under pressure, able to balance short-term execution with long-term strategic bets.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$280,540-$330,950 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.