Associate Technical Services Engineer II (Cloud)

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• 2- 3 years of specific engineering experience in technical engineering
• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273558900

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

We are seeking a versatile marketing leader to manage our marketing engagement across the Middle East, North Africa and T�rkiye (MENAT). As our first local marketing person in the region, you will design and execute a comprehensive GTM strategy that accounts for the diverse cultural, economic, and linguistic landscape of MENAT.

You will be responsible for identifying high-growth clusters, navigating complex regulatory environments, and building a unified brand voice that resonates across multiple borders. Your work will span social, influencers, partner, and event marketing. You will be at the center of all the region's outbound activity.

Location: United Arab Emirates (plus a few weeks at HQ for an extended orientation)

You Will:

• Holistic Regional Strategy: Design a scalable marketing framework that can be adapted for Tier 1 MENAT markets (high volume/established) and Tier 2/3 markets (high growth).
• Localized Content Ecosystem: Oversee the "transcreation" and localization of all marketing assets. While English is our core working language, you will ensure our brand voice translates with native-level nuance across key MENAT regions, leveraging your fluent Arabic skills.
• Agile GTM Execution: Lead product launches across MENAT, prioritizing markets based on data, barriers to entry, and localized product-market fit.
• Cross-Border Community & Influencer Growth: Leverage regional social media and platform trends to build a loyal community through targeted influencer partnerships and localized channels (Instagram, TikTok, LinkedIn, etc.).
• Policy & Comms Collaboration: Work closely with legal and policy teams to navigate the varied regulatory landscapes of MENAT, ensuring absolute compliance with local data privacy standards relevant to the MENAT region and local data privacy standards.
• Event & Ecosystem Strategy: Develop locally relevant events and community initiatives across key priority MENAT markets, while also participating in existing industry events that support relationship building, market understanding and ecosystem growth.
• Strategic Market Partnerships: Build and develop trusted partnerships with brands, NGOs, across key MENAT markets to strengthen local credibility, relevance and long-term growth, while deepening engagement with creators, industry stakeholders and broader market ecosystems.

You’ll Have:

• 8+ years of marketing experience with a deep, pan-regional focus across MENAT.
• Independent Drive: Proven ability to operate autonomously within a strategic framework, driving clear outcomes with minimal day-to-day oversight.
• Language Proficiency: Fluent Arabic speaker is required.
• Broad Market Knowledge: Experience managing marketing efforts in highly fragmented environments—from varying audience demographics and cultural perceptions to distinct MENAT economic climates.
• 5+ years in Consumer Tech: Deep understanding of the consumer journey, specifically privacy-first user behaviors, mobile trends, and local trust barriers.
• Strategic Influence: Proven ability to advocate effectively for regional MENAT needs (budget, product localized features, compliance requirements) to a global/US-based HQ.
• Data-Driven test and learn mentality: Ability to drive growth and iterate quickly by being resourceful, analytical, and hands-on.

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth - one defined by scale, complexity, and a new class of enterprise customers.

Are you bready* to make a change?

Toast is looking for a Software Engineer II to join our Toast Connect team in Bangalore. The Connect team owns how everything outside Toast connects to Toast including the event infrastructure every team at Toast uses to publish data, the frameworks partners and customers use to integrate through our APIs, and a new charter to make Toast the source of truth for all the data about the customers we serve.

You will play a role in evolving our platform to support ever more complex new features and best-in-class monitoring as we scale to orders of magnitude of our current size!

If you want to help create something tangible that is used every day, help businesses achieve their vision, and take on the challenge of scaling a SaaS product, Toast is the place for you.

About this roll* (Responsibilities)

• Build, test, and deploy scalable backend microservices and RESTful APIs using Java / Kotlin and AWS infrastructure.
• Champion best practices such quality automated testing and phased rollouts to ensure zero-regression releases and high test coverage.
• Monitor service health for success & failure, analyze logs and metrics (Datadog/CloudWatch), and participate in on-call rotations to maintain platform uptime.
• Collaborate organically with peer engineers, provide design feedback, and participate in code reviews.
• Collaborate with PM & UX on the development of new features & products.
• Use AI tooling as a genuine part of your workflow, not an afterthought

What you'll need to thrive (Requirements)

• 2+ years of professional backend software development in Kotlin, Java, or another object-oriented language, with solid instincts around testing and code quality.
• Experience building RESTful APIs and distributed systems in production.
• Strong problem-solving skills, curiosity to learn restaurant domain workflows, and enthusiasm for collaborating in an agile, cross-functional team.
• Experience working with relational databases (e.g., PostgreSQL, MySQL) and writing efficient SQL queries and schema migrations.
• Familiarity with distributed systems concepts, asynchronous messaging (Kafka, Pulsar, or AWS SQS/SNS), and cloud platforms (AWS).
• Demonstrate humility, empathy and respectfulness.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience designing platform APIs that other teams depend on - platform thinking, not just feature delivery

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

**Our Total Rewards Philosophy
**We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Engineering Opportunity

We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely.

This role is ideal for an experienced Site Reliability Engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services.

****

What You'll Be Doing

Reliability & Operations

• Design, build, and operate large-scale cloud infrastructure and production services.
• Participate in an on-call rotation supporting highly available customer-facing systems.
• Lead incident response efforts and drive post-incident reviews focused on systemic improvements.
• Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Partner with engineering teams to improve service availability, scalability, performance, and resilience.
• Continuously improve observability through metrics, logging, tracing, dashboards, and alerting.

Engineering & Automation

• Develop software, automation, and infrastructure using Go, Python, Terraform, and related technologies.
• Eliminate operational toil through automation, tooling, and platform engineering.
• Improve deployment safety and operational workflows through CI/CD and GitOps practices.
• Collaborate on modernizing existing workloads and aligning them with evolving platform capabilities.
• Build self-service platforms, operational guardrails, and automation that improve developer velocity while maintaining reliability and security.

What We Are Looking For

Technical Excellence

• Strong experience operating large-scale production services in AWS and/or GCP.
• Deep expertise with Kubernetes in production environments.
• Experience troubleshooting Kubernetes networking, storage, scheduling, scaling, and workload lifecycle issues.
• Extensive experience with Infrastructure as Code technologies such as Terraform and Helm.
• Strong software engineering skills in Golang and/or Python.
• Experience building automation and internal engineering platforms.
• Experience operating and troubleshooting distributed data platforms such as PostgreSQL, Redis, OpenSearch, MySQL, Cassandra, or similar technologies.
• Strong understanding of cloud networking fundamentals including DNS, load balancing, ingress, TLS, service networking, and traffic management.
• Experience with observability platforms, monitoring strategies, and production telemetry.
• Experience with or strong interest in AI-assisted engineering and operational automation.

Operational Excellence

• Strong expertise operating customer-facing production systems.
• Experience leading incident response and driving operational improvements.
• Deep understanding of reliability engineering concepts including SLIs, SLOs, error budgets, and capacity planning.
• Strong understanding of CI/CD pipelines, deployment strategies, and automation-first operational practices.
• Proven ability to balance reliability, scalability, security, and engineering velocity.

****

#LI-Hybrid
#P25721

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

---

You will be joining the award-winning Legal & Policy team. We support every business unit and function in the company to unlock opportunity and win with integrity. We enable, accelerate, and protect Upwork’s business in a collaborative and innovative manner at a world-class level.

In this role, you serve as a strategic partner to the Chief Legal Officer and work closely with the entire Legal team, as well as cross-functional stakeholders, to ensure Legal programs run smoothly. You oversee all facets of the Legal team’s operations, play a key role in day-to-day support, and make an impact by driving efficiency, optimizing processes, scaling resources, and supporting strategic goals.

Because you have a holistic view of how we operate, you are the culture carrier and the glue that holds our team together. You foster a collaborative environment where team members feel supported, valued, and connected.

Responsibilities:

• Budget Management: Oversee the department budget by partnering with FP&A and Accounting on monthly accruals, forecasts, and annual planning. Identify vendor savings opportunities to self-fund incremental resources.
• Vendor Management: Oversee law firm and other vendor billing. Manage POs and invoices, and track vendor spend and alternative fee arrangements.
• Technology Implementation: Play a key role in driving AI initiatives and pushing adoption across the team. Evaluate and manage the Legal tech stack.
• Process Development & Improvement: Identify resource gaps, streamline workflows, and drive operational efficiencies across the Legal team.
• Team Leadership & Culture: Promote team culture through events, recognition, and operating cadences that keep the Legal team connected and engaged. Plan and coordinate in-person team offsites. Manage agendas for team meetings.
• Reporting & Analytics: Collect and analyze team metrics, compiling them into monthly and quarterly business reports. Prepare executive presentations, reports, and documentation.
• Strategic Initiatives: Manage team-wide and cross-functional projects to support strategic initiatives, ensuring successful execution.

What it takes to catch our eye:

• You have 5+ years of experience in Legal operations, business operations, strategic project/program management, or related fields with progression into increasing responsibility and strategic scope, preferably with an in-house Legal team.
• Strong financial acumen with experience managing a department budget
• Experience using AI and automation tools to improve efficiency; experience with evaluating and implementing AI tools is a plus
• Exceptional communication skills, organizational skills, and attention to detail
• Ability to influence across all levels of the organization
• Ability to scale operations as the department grows
• Proven record of deploying systems end-to-end, and developing solutions to reduce routine escalations to senior team members
• Demonstrated success managing complex initiatives in a fast-paced environment
• A self-starter with the ability to work autonomously
• Ability to build strong partnerships across Legal, and with cross-functional partners and outside counsel
• Handle highly confidential and sensitive information with professionalism, discretion, and sound judgment
• Comfortable learning new systems and tools quickly

---

Come change how the world works.

Upwork is establishing its first international operational hub in Toronto, Canada, and this role will require 3 days per week in office.

We’re proud to offer benefits that go beyond the basics, including healthcare coverage for you and your family, RRSP/DPSP retirement plans, mental health support, wellness reimbursement program, supplemental vacation, and an Employee Stock Purchase Plan.

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

Upwork is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current opportunity with Upwork. Qualified applicants may be contacted to review their resume in more detail.

We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice and the Applicant Privacy Addendum (Canada).

The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Annual Base Compensation
$135,500-$169,500 CAD


To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Technical Producers at Riot lead passionate development teams to create products and experiences that want to achieve maximum developer and player value. We guide development, smash through obstacles, and push projects across the finish line while making sure that our teams are sustainable and have a great collaborative environment.

As a Technical Producer II on the League Engine, you will lead a team to deliver crucial tools & systems used to develop League of Legends. You will be the custodian of strong delivery processes internal to the team and ensure that collaboration with external teams runs smoothly. You will oversee product backlogs, delivery, build work systems, maintain execution, and provide leadership with visibility on complex deliverables. You will also ensure the team works at a sustainable pace while navigating changing product requirements. You will report to the Manager of Technical Production.

Responsibilities:

• Run the day to day production, operation, and development processes for the team
• Improve work systems, team performance metrics, and goal setting
• Assess the team's health and composition to ensure that the team is set up for success
• Increase efficiency in how we do development through simplification and standardization
• Gauge feasibility of product roadmap and partner with product and engineering leaders to right-size product scope and timelines
• Partner with the Product Lead, Engineering Manager, Technical Lead and greater Program Leadership to help develop the technical product vision and execute the development strategy for the team
• Create and contribute ideas to areas beyond your immediate ownership across different teams and disciplines
• Drive delivery excellence across the team by mentoring developers on production practices and processes

Required Qualifications:

• Minimum of 4 years of experience as a Producer, Product Manager, or Development Manager on medium to large technical teams
• Bachelor's degree in Computer Science or a related field, or equivalent experience with strong technical knowledge and problem-solving skills
• Excellent team leadership and ability to execute technical product vision
• Experience applying Agile and Lean development processes such as Scrum and Kanban
• Strong working knowledge in Jira use, configuration, and limitations
• Proven ability to navigate complex partner relationships to ensure alignment across multiple development teams

Desired Qualifications:

• Game development / understanding of how artists, engineers, and game designers build assets and game features for a modern game
• Shipping and/or operating a game as a live service
• Familiarity with Riot’s Games and League of Legends

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.



It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

REQ ID - CSQ427R305

Location: Vancouver, BC | Calgary, AB | Edmonton, AB | Toronto, ON | Ottawa, ON | Montreal, QC

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximize the value they get from our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel with being technical, with the expectation that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organization. You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritized customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to production/go-live status of agreed-upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services, and Support resources, along with escalating to expert-level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews, and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the following work streams:
• Main use cases moving from ‘win’ to production
• Enablement/user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL, or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Our world-class sales organization is looking for self-motivated teammates with high social intelligence and a natural inclination for selling and partnering to accelerate our growth as we scale rapidly! Individuals who are eager to learn, embrace challenges, and passionate about succeeding will thrive at Ramp. Our Partner Development Representatives act as the initial point of contact and are responsible for hunting and qualifying partners to build new partnerships that drive sales opportunities for Ramp. What You’ll Do - Identify and source new partner opportunities with the accounting sector through inbound qualification and direct outreach - Engage and qualify prospective partners via a variety of methods, including but not limited to: emails, calls, social channels, conferences and events - Conduct in-depth primary and secondary research to understand service offerings, firmographics, organizational structure and key stakeholders to assess potential fit - Collarboate cross-functionally with Channel partner Managers, Marketing, Operations and Direct Sales to strategically grow Ramp’s Partner ecosystem - Educate accounting leaders and firm stakeholders on Ramp’s partnership program and convey the value Ramp can provide to the prospective partner firm and their clients - Ideate on new and unique ways to build and develop partner relationships - Maintain accurate partner relationship data within Salesforce What You Need - Strong written and verbal communication skills - Excellent listening skills and energetic and professional phone and Zoom presence - High level of comfort with sales, prospecting and both virtual and in-person - Dedication to tracking and improving performance and efficiency on a daily basis - Deep interest in understanding specific business challenges with the different verticals - Sense of entrepreneurship: a self-starter with a high sense of urgency, ability to work within undefined processes and a will to find a way Nice to Haves - Background in client-facing and/or sales roles in business development, consulting or investment banking - Prior experience partnering with or selling to accounting firms and/or financial advisors - Prior CRM experience (preferably Salesforce) - Experience at a high-growth startup - Ability to understand financial services - Bachelor’s degree from a four-year university BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice