The Second Line Helpdesk Technician will be troubleshooting complex support tickets escalated by the first line support team. The successful candidate will assist in investigating, resolving and/or escalating cases as needed. The qualified candidate should show mastery of the LEAP application as well as knowledge on common issues and their resolutions.

Responsibilities:

· Advanced troubleshooting of advanced issues in an analytical manner, taking account of the clients’ needs and environmental factors

· Record inquiries, issues, and their details within service tickets

· Serve as a point of contact for technicians before case escalations

· Proactively improve LEAP’s self-support center by developing better self-help material (written how-to articles, demonstrations, videos, and newsletters)

· Providing technical documentation of replicable issues and escalation to Development teams or other departments as appropriate

· Updating internal and external stakeholders of current known issues and development updates as documented in Jira

· Training of level 1 technicians in escalations processes

· Disseminating best practice solutions, process changes and updates to issues to helpdesk team

· Occasional on-site visits for firms with advanced and widespread issues

Requirements

· 2 – 5 years’ experience in a customer service role

· Strong commitment to provide exceptional customer service

· Proficient in Microsoft Office Word, Outlook, and Excel

· Expertise in the LEAP Legal Software Applications

· Experience in providing technical support

· Strong analytical and problem-solving skills

· Excellent written and verbal communication skills

· Effective time management skills

· Ability to meet deadlines and commit to team goals

· Attention to detail, ability to provide clear, concise instructions and advice

· Ability to work in a fast-paced and quickly changing environment while displaying a positive and energetic attitude

· Clear understanding of LEAP culture

· 6+ months experience with LEAP Helpdesk

· Detailed technical writing required for escalation to development

Desired Skills:

Legal degree or experience

Previous experience of legal practice management software

Bookkeeping/Accounting degree or experience, especially with Xero or QuickBooks Online

Experience of supporting cloud-based software, and the likely issues that they present

Experience with Salesforce or a similar CRM system

Experience of using remote support tools (e.g. LogMeIn Rescue, ScreenConnect, etc)

Benefits

• Medical, Dental and Vision Plans Available
• 401k with Company Matching Program
• Access to Wellhub
• Employee Assistance Plans
• Flexible PTO
• Company Shares Opportunity

Azumo is looking for a highly motivated AI-Powered Marketing Analyst to join our marketing team and help grow the Azumo brand and business. The role is fully remote across Latin America, aligned to your working day.

We are looking for someone who is hands-on, creative, curious, and already uses tools such as ChatGPT, Claude, and other AI platforms as part of their daily work.

This is a practical, execution-focused role covering content, social media, AI search visibility, marketing analytics, and marketing operations. You will use AI throughout your workflow to research, create, design, analyze, automate, and improve marketing initiatives.

Your focus will be Azumo. You will learn about our business, customers, services, and market and use that knowledge to expand our reach, strengthen our brand, and generate new opportunities.

You will work closely with the marketing, sales, and leadership teams and have access to leading paid AI, marketing, content, analytics, and creative tools.

What We’re Looking For

We care about how you work, not just which tools you have used.

We want someone who can take an idea and turn it into something real. You should be comfortable researching a topic, creating the content and visuals, publishing or launching the work, measuring the results, and improving the next iteration.

AI should already be a natural part of that process for you.

At the same time, we are not looking for someone who simply generates content and publishes it. Strong judgment, creativity, attention to quality, and an understanding of the audience are essential.

Why Join Azumo?

Azumo offers an opportunity to build your marketing career inside a technology company where AI is part of the everyday work.

You will have the opportunity to:

• Access leading paid AI, marketing, analytics, content, and creative tools.
• Work across social media, content, analytics, GEO/AEO, and emerging AI marketing channels.
• Experiment with new tools and approaches in real marketing initiatives.
• Focus on growing one company and one brand: Azumo.
• Work closely with experienced team members and company leadership.
• Take ownership of projects and see the direct impact of your work.
• Receive training and mentored career development.
• Develop skills in emerging areas of marketing as AI changes how people search, discover, and evaluate companies.

Responsibilities

As part of the Azumo marketing team, you will:

• Use ChatGPT, Claude, and other AI tools daily for research, content creation, creative development, analysis, and marketing operations.
• Create and repurpose content for LinkedIn and other social media channels, including posts, graphics, carousels, and short-form content.
• Create AI-generated images, videos, and other visual content using modern AI creative tools.
• Develop and improve articles, case studies, newsletters, presentations, one-pagers, landing pages, and other marketing assets.
• Implement GEO and AEO strategies to improve Azumo’s visibility in AI-powered search platforms such as ChatGPT, Claude, Gemini, and Perplexity.
• Monitor how Azumo and its competitors appear across traditional and AI search, identify content gaps, and turn those insights into actionable content improvements.
• Use AI and analytics tools to build recurring reports covering traffic, social media, campaigns, leads, conversions, AI search visibility, and other relevant marketing KPIs.
• Identify opportunities to automate repetitive marketing tasks and improve existing workflows.
• Help maintain and update Azumo’s website when needed.
• Support other marketing initiatives in collaboration with the marketing, sales, and leadership teams.

Requirements

Mandatory Qualifications

• Expert-level English proficiency, both written and conversational.

• 3+ years of hands-on marketing experience, along with practical experience using generative AI tools such as ChatGPT or Claude.
• Strong, well-rounded understanding of marketing language, principles and strategy.
• Experience creating content for LinkedIn and other social media channels, such as Instagram, TikTok, Facebook, X, Reddit, or similar platforms.
• Comfortable working with marketing data, KPIs, reporting, and performance analysis.
• Strong judgment, creativity, attention to detail, and the ability to improve AI-generated work before publication.
• Ability to evaluate marketing ideas critically and distinguish between activity, engagement, and meaningful business impact.

Other Qualifications

• Ability to connect marketing activities to business objectives and understand how different marketing channels work together.
• Experience using ChatGPT, Claude, or similar generative AI tools for research, content creation, design, video production, analysis and marketing operations.
• Working experience with HubSpot Marketing Hub.
• Ability to work independently, manage priorities, and take ownership of projects in a remote environment.
• Understanding of GEO, AEO, SEO, and AI search visibility.
• Experience with paid advertising, including Google Ads, Meta Ads, Bing Ads, or emerging AI advertising platforms.
• Experience with Webflow or a similar website content management system.
• Experience with Google Analytics, Google Search Console, Webmaster Tools and similar analytics platforms.
• Experience creating AI-assisted workflows or marketing automations.

Benefits

The AI-Powered Marketing Analyst will work remotely. Compensation will be commensurate with experience and candidate potential.

Company benefits include:

• Paid time off
• 100% remote-first culture (work anywhere in Latin America)
• U.S. Holidays
• Training
• Mentored career development
• USD remuneration
• Profit Share Program
• Access to premium AI and marketing tools
• Maternity coverage

About Azumo

Based in San Francisco, California, Azumo is a software development company helping organizations build intelligent applications using modern technologies in AI, data, cloud, web, and mobile.

We work with organizations around the world and believe that great talent can come from anywhere.

If you are excited about marketing, already use AI as part of how you work, and want the opportunity to learn quickly and have a measurable impact on a growing technology company, we’d like to hear from you.|

At Azumo, we strive for excellence and strongly believe in professional and personal growth. We want each individual to be successful and aim to help each person achieve their goals while at Azumo and beyond.

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves % and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will be a front-line manager to a group of 6-8 CSMs, who each manage ~60 Activations at a given time in Ramp’s Mid Market portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, building a repeatable and scalable customer activation motion that enables growth without proportional increases in team size, and working closely with leaders across Sales, Marketing, Operations, Risk, and Product to drive positive outcomes for this segment. As a key member of the Mid Market CSM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion. WHAT YOU'LL DO - Set and maintain a high-performing culture and morale by managing a group of exceptional CSMs to drive thorough and efficient onboarding and product activation for Ramp’s medium/large customers - Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT - Refine best practice playbooks for the CSM team, and improve team output and efficiency over time by optimizing systems and processes - Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions - Act as a voice of the customer and key contributor retaining and expanding Ramp’s Mid Market segment - Build and leverage internal AI tools and Salesforce dashboards to monitor the success of our customers and the performance of the team - Report on team performance and forecast to senior leadership - Represent the CSM team cross-functionally with leaders of other departments WHAT YOU NEED - 5+ years of implementation, CSM or AM experience as an individual contributor, with a proven, consistent track record exceeding goals - 3+ years of experience building and leading implementation or CSM teams with a proven track record of exceeding goals - Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies - Ability to identify trends, translate company strategy into team-level priorities, and drive initiatives that improve team metrics and organizational outcomes - Proven ability to coach teams on selling the full platform, not just individual products; experience driving multi-product adoption, cross-sell, and upsell across a book of business - Track record of pushing pace on input metrics, building repeatable playbooks, and optimizing systems and processes to improve team output - Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams; demonstrated ability to represent Customer Success at a leadership level - Comfort with and curiosity about AI tools and their application to CS workflows; ability to lead a team through AI-driven process transformation and evaluate how AI can augment CSM productivity and customer outcomes - Strong understanding of customer financial workflows, including AP/AR, spend controls, and month-end close processes; ability to coach CSMs on ROI-grounded conversations with controllers and finance leaders - Proficiency in data analytics tools (Salesforce, Looker, and Excel) with the ability to leverage data to drive decisions, create systems, and identify process improvements. NICE TO HAVES - CPA or equivalent accounting certification, or deep working knowledge of accounting software . NetSuite, QuickBooks, Xero, Sage) - Experience with financial services sales or selling into finance and accounting personas - Experience at a high-growth startup in an enterprise or mid-market customer success environment - Familiarity with contribution profit models or usage-based revenue metrics - Experience leading teams through AI adoption or workflow automation initiatives BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves % and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Forward Deployed Engineer, you’ll solve the hardest problems standing between Ramp and the world’s largest and most complex companies — shaping and shipping the product capabilities that unlock our growth upmarket. You'll be part of our Core FDE org, which is an agent-first, high-pace, customer-facing engineering team. On FDE, you will interact directly with customers and deliver solutions end to end — understanding pain points, shaping product decisions, and building agents that autonomously expand Ramp's capabilities. Check out our Engineering Blog / and FDE post for more context on our work! WHAT YOU’LL DO - Deliver software end to end that meet the needs of our largest customers — understanding user pain points, scoping product specs, and building agents that autonomously implement solutions. - Collaborate closely with Sales, Solutions, Customer Success, and Account Management to close deals, activate customers, and expand the value Ramp provides over time. - Drive the core product engineering roadmap through our embedding model — specializing within a core product area to develop deep domain expertise and make prioritization calls on when to build a custom solution vs. accelerate a broader initiative. WHAT YOU NEED - 3+ years of software engineering experience preferred - Extensive experience building with and for agents - Track record of shipping high-quality products at scale - Comfort and excitement to be customer-facing - Desire to work in a fast-paced environment, continuously grow, and master your craft BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves % and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Software Engineer, Enterprise Product, you’ll solve the hardest problems standing between Ramp and the world’s largest and most complex companies — shaping and shipping the product capabilities that unlock our growth upmarket. You'll be part of our Core FDE org, which is an agent-first, high-pace, customer-facing engineering team. On FDE, you will interact directly with customers and deliver solutions end to end — understanding pain points, shaping product decisions, and building agents that autonomously expand Ramp's capabilities. Check out our Engineering Blog / and FDE post for more context on our work! WHAT YOU’LL DO - Deliver software end to end that meet the needs of our largest customers — understanding user pain points, scoping product specs, and building agents that autonomously implement solutions. - Collaborate closely with Sales, Solutions, Customer Success, and Account Management to close deals, activate customers, and expand the value Ramp provides over time. - Drive the core product engineering roadmap through our embedding model — specializing within a core product area to develop deep domain expertise and make prioritization calls on when to build a custom solution vs. accelerate a broader initiative. WHAT YOU NEED - 3+ years of software engineering experience preferred - Extensive experience building with and for agents - Track record of shipping high-quality products at scale - Comfort and excitement to be customer-facing - Desire to work in a fast-paced environment, continuously grow, and master your craft BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice